Receptionists are more than just answering phones. They are highly skilled in Customer Service and business management and can help you expand your business. Continue reading to find out more about virtual receptionists and their benefits.
Live Virtual Receptionist Features
What do virtual receptionists do for their clients?
1). Use to connect to your phone system and answer your calls.
2). With 24/7 support, your dedicated receptionist team will respond to all calls. Virtual receptionists can answer all calls, resolve customer concerns, schedule appointments, and many other things.
3). To make it easy to retrieve all information from your calls, log them in the client portal. With the Abby Connect app and virtual receptionist, you will never miss a beat. You can make outgoing calls, send text messages and set call availability from your business phone. The app also allows you to update your receptionist team about your availability and how calls will be handled.
4). Handling all calls will save you 13 hours per week
5). Your calls will have a higher return on investment. You'll see increased revenue and customer satisfaction when your virtual receptionist prioritizes customer service.
6). Personalize your customer intake to make it more personalized.
The Benefits of Virtual Receptionists
Hiring a virtual receptionist has many benefits, including:
Enhance Your Reputation for Customer Services
Live virtual receptionists have the ability to transform your business into a leader in customer service. Research continues to show that most consumers prefer to contact businesses by phone. If you offer a phone number that consumers can use to reach you, and you guarantee they will be answered professionally and courteously by someone, you are well on your way to becoming a customer favorite.
Lower overhead and Supplemental Current Resources
You can increase customer service by hiring live virtual receptionists. They also help you tap into the power and influence of word-of-mouth. You don't need to spend thousands on advertising, marketing, and other high-priced expenses.
Consider the fact that an average annual salary for receptionists in-house is $31,000, plus benefits, training costs, and the possibility of severance pay. This makes it difficult for small business owners to justify hiring a full-time receptionist. There are live virtual receptionists that can fill this gap at a fraction of the cost.
Even if your business can afford an in-house staff, customer complaints, questions, and emergencies are not limited to a 9-5 work schedule. Virtual receptionists are available 24/7/365 to help customers and businesses stand out in the crowd.
Increased revenue and business opportunities
The great benefits of virtual receptionists are endless and can help you generate more revenue for your business.
1). Maximize your chances of connecting to every prospect and customer who calls, no matter what time they call. Don't miss out on missed calls.
2). Better Customer Service leads to increased customer lifetime value.
3). This will allow you to gain insight into your audience. Your virtual team of receptionists will collect and analyze call data, key information about current and prospective customers, and other relevant details.
- Contact details
- Reason(s), for calling
- The best times to follow up
- Feelings regarding the company, product, or industry.
These insights can help you make your advertising and sales more informed and precise. They also reveal gaps in Customer Experience. This will allow you to shape your product and services to reflect the needs of your customers.