Benefits of outsourcing strategic call center technical support services to India are as follows:

• Call center technical helpdesk assistance on a 24x7x365 days basis
• Cost-effective online computer support services
• Enhanced customer support services
• Skilled and qualified technical professional helpdesk executives
• Flexible pricing methodology and pricing paradigms
• Streamlined business processes
• Save on time, effort and resources

At LHI, we offer outsourced tech support all day, every day.

The world never sleeps for technology companies. They do not want to wait, and in case you have users who request assistance at any time of night or the day, then they should not need to wait. Let us provide your customers with the level of support they expect.

Our outsourced technical support consultant is available round the clock. Email or your customers call requesting assistance; our trained agents will be ready to aid them. Each professional support assistant is trained to possess the skills required to leave the experience to customers.

Our customer support representatives are trained in understanding client psychology. We know that there's more to customer care than a mere "How do I help you?" question. Knowing every customer's mind is paramount to learning how to offer the best care to them. We employ proper customer understanding within our client care, something that you don't generally see in this business. This is what makes us distinct from our competitors.

Yes. You can get an exclusive, technically sound staff for your business. To provide you with your elite technical support team, we will pick a team leader and various other positions following your requirements. You and your team may communicate directly whenever you need and organize the tasks and get reports.

Privacy and your information protection are of paramount importance to us, and we carry every possible effort to ensure that your 100% peace of mind. Here's a list of steps we take to safeguard your data's confidentiality.

• Zero disclosure agreements (NDA) with our employees
• Every staff member undergo pre-screening and criminal record checks before commencing employment with us
• No access to removable media like CD, DVD, and flash drives.
• Safety guards in our facilities closed-circuit television and individual PC monitoring.

Yes. We welcome you to visit our office in India. You could look at our facilities and spend some time. We'll ensure your trip is well worth it.

Yes, we've got sample voices that you could listen to on our internet website. We can also schedule a call interview for you before you commit to working with us to talk with some of our agents. Additionally, you will have the ability to interview each agent assigned for your project until they begin their work on the project. In this way, you can achieve your satisfaction.

When folks hear the term technology service, it's easy to envision people in call centers, coping with unhappy clients who wish to vent their frustrations on payment and delivery issues. Your customer care group will handle these types of problems, rather than your tech support staff.

Where tech support differs is in the type of issues that are handled.

Tech support groups are responsible for handling installation errors, user issues, and some other technical issue that prevents the consumer from using your product. Primarily, tech service focuses on assisting clients in using a product more efficiently.

As you realize, quality must keep us. Don't let our low rates fool you. Because our service center is located in India, we provide excellent service at competitive prices. We can benefit from the reduced cost of living in India. We attract and keep the very best support engineers that are gifted to our support center. You must know that LHI offers the best technical support services with their team of expert professional consultants, and we do not outsource to any third parties like some other providers.

• With our multi-channel communication centers, we offer inbound and outbound helpdesk and technical support through voice calls, email management, live chat, and also cellular SMS/text.
• We also assure you that our communication center executives promote deep product experience for your particular business requirement and accordingly are well versed in your company's business values, ethical practices, FAQs, and understanding databases. This improves the quality of customer synergy, and all client queries can be handled.
• General customer care reviews and evaluations are carried out to ensure excellent service standards. We're capable of fulfilling both consumer support and enterprise support with our facility and outsourced technical support.
• By availing our 24/7 operations, you can make sure that the requirements of consumers across time zones have been looked after.
• We offer assistance related to product erudition, product usage information, product performance information, and technical support on web sites that are accessible 24 hours per day, seven days a week.
• We provide cost-effective, flexible, scalable solutions that suit your business requirements; and support resolution.
• Extensive overseas support to different countries and in many different and diverse languages.

Considering the information security issues, we at LHI have an infrastructure that is Secure.

• Business Access Procedure for Employee Login
• Safe email using electronic signatures
• Secure Smart Card, Secure Premises Login
• Employees sign confidentiality and Non-Disclosure AgreementsNetwork and Windows Login, PC 'locking.'
• Secure Remote Access (VPN)
• Single sign-on to enterprise and desktop software

Yes, for mission-critical jobs, our technical support team will be accessible even on weekends.

We register program support contracts and give solutions for these requests at weekends or holidays. However, the fees are based on the application, and they may change.