Artificial intelligence is presently being used in customer support to help augment as well as replace human reps. The main goal is to improve the experience of the customers and reduce the cost of deploying human customer services. AI is not only used in augmenting messaging, it is also used to sort and route customer support queries. It also helps augment phone call conversations to speed up the resolution of queries presented through calls. So, what power has AI brought in technical support outsourcing service?