On point services and support will keep the customers in control of their time while also gives them the ability to remain responsive whenever they need assistance. Generally, outsourced tech support brings community and self-service to one place f....

Businesses are made up of different processes. Put together, processes such as marketing, customer support among others constitute a business. For a new business, it is tempting to want to handle every bit of the business for fear of failure. Howev....

However, new technology trends are changing the way that engineering companies design, produce, and deliver products. greater innovation is essential to differentiate products and allow you and your team to be competitive in an ever-chang....

Digital marketing strategies 1. Create a killer content strategy 80% of shoppers prefer company information via articles to advertisements. This means that they prefer to learn about your brand through articles rather than advertise....

Leverage social media to protect your brand's picture - 24 hours a day Social media client support is becoming more important as customers are demanding your company interacts with them on the communication platform of their choice. Clients expe....

There are many key performance indicators you need to agree on with the support team to ensure that you get better results in their service delivery. Here are the best KPIs that you can use when you outsource customer service to gauge if the team i....