Accreditations

At Live Help India we believe in service excellence by improving, monitoring, and optimizing our people and process with the best industry standards and certifications to provide our clients round the clock quality and dependable services on each request. The important point to remember is, a “Quality Process” is a ongoing journey and not a destination.

For any organization to excel, various processes needs to be divided in objectives and achieved individually.

Marketing and Conversion Optimization

To excel in Marketing, Conversions and ROI for our client we have following certificates and accreditations.

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ISO 27001: Enterprise Security Management System

LiveHelp India maintains an ISO 27001 accredited Enterprise Security Management System for our Centres. By embedding ISO 27001 security controls into the design of our solutions, LiveHelp India controls the Confidentiality, Integrity & Availability of our customers’ data holistically.

ISO 27001: Enterprise Security Management System

ISO 9001: Process Quality Control and Management

ISO 9001:2008 deals with the fundamentals of quality management systems, including the eight management principles upon which the family of standards is based. The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

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Knowledge Leadership

“Knowledge without application is simply knowledge. Applying the knowledge to one’s life is wisdom — and that is the ultimate virtue” ― Kasi Kaye Iliopoulos

Our thought leadership, strong desire to help our clients succeed is proven by achieving and maintaining following highest Microsoft recognitions for our abilities to help small and medium size businesses around the globe in over 40 developed countries.

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Customer Service Excellence

Customer Service Excellence standards are a priority management for customer services, with focus on delivery, timeliness, information, professionalism and staff attitude. Backed by developing customer insight, understanding the user’s experience and robust measurement of service satisfaction. We are thankful to following organization for recognizing and helping us in the same:

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Outsourced Customer Service

Contact us to hire outsourced customer service as Part/ Full time basis to serve your customers through Email, Phone, Live Chat and Social Networks as Facebook and Twitter.

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