The Importance Of Referral Programs In Customer Retention Customer retention is a great marketing strategy that helps businesses retain customers and keep them loyal to their brand. Customers are encouraged to continue purchasing products an....
Already, companies and other organizations have been able to enter the world of business process outsourcing because they are looking for cost-effective solutions to various primary and non-core functions. Market research and analysis outsou....
Businesses can consolidate all customer information, interactions, touchpoints, and events in one system with a fully functional CRM software for insurance. Insurers can serve customers more efficiently and profitably by integrating all custom....
Almost all technical support calls use the term Up-selling.When a customer calls with a question, a call center agent may pitch additional products. A customer might call for technical assistance, but not for the product. No matter th....
It is possible that you are thinking of hiring a remote assistant, but aren't certain how it can help your company. What exactly can an online assistant do? There are a variety of reasons that companies and professionals choose to outsource....
Outsourcing services can be done onshore (in the business's country), offshore team (to another country, or offshore in the same time zone (to a country further away). This is a traditional way to cut costs. BPO (business process outsourcing) refer....