Are you tired of wasting time answering customers' calls while trying to meet deadlines? No matter how big or small your business is, incoming calls are always a waste of time.
There is an easier way to save time and money, whether you employ a personal or virtual receptionist. Use a Professional virtual assistant.
Consider how much time it would take to hire a receptionist. First, you will need to post a job, interview candidates, select the right employee for your company, pay your salary, and cover the phones while your receptionist eats, is sick, or goes on vacation. Finally, bonuses might be offered. This sounds exhausting but there's an alternative. You can use a virtual receptionist. They are highly trained to understand customer support and to deal with them professionally. Your virtual receptionist will take your calls and answer any messages you may have. This will allow you to focus on what you do best.
Virtual receptionists strive to make every call unique for you and your company. You will be provided with a personal number that you can use to forward your calls. Your dedicated receptionist will answer any customer calls later. She will greet them with the greeting mentioned above. This could be to introduce yourself and your company, or just good morning and your name.
The receptionist will record the details of each call and send them to you via SMS text message and email. This is to ensure your clients are served promptly and competently. A summary of all calls received that day will be sent out to your company at the end of each day. This allows you to keep track of call flow, customer details, and any requests. This saves your company time and reduces stress.
There is an easy number you can dial to redirect all calls to yourself if you are not in the office.