Outsourced IT support Services-A Extensive Guide For 2022


Every time IT-related problems occur, your business could be in serious trouble. Staff will be frustrated if they aren't addressed. They can impact productivity and efficiency and can cost you money.

IT support outsourcing will take away the stress of managing a tech team, allowing you to focus on what matters.

Outsourced IT support and a dedicated help desk ensure that you receive the efficient and effective support needed to maintain your operations, improve workflows and increase your bottom line.

What are Outsourced IT Support Services?

Outsourced IT support services are technical assistance that your company does not own. These services are designed to assist businesses with their computing technology needs. They include troubleshooting and system administration.

Outsourcing IT support services can help you reduce the number of computers in your organization and allow an outside party to do all the heavy lifting.

Outsourced IT support services generally fall into two categories.

  1. Computing Infrastructure

Small to medium-sized businesses had to create computing infrastructures that could keep up with their organizational growth until recently. Every company grows and has a larger market, which means that IT departments must be more sophisticated and have a higher-tech infrastructure to meet increased demands.

You can now delegate infrastructure functions to third-party IT support providers such as Unity Connect. Our IT specialists are highly skilled and can handle complex hardware functions for you. This allows your team to sign in with their preferred devices without any worries.

  1. Computing Software

Many businesses find software to be one of the most difficult aspects of computing. If your staff uses different devices, it can be difficult to update and sync software across the business's network. The worst-case scenario is that your programs may not work on certain models and will require costly hardware upgrades.

These issues are eliminated when you outsource IT support services. Our IT support team has the most up-to-date computer tools to update and run the software. To reap the benefits, your team must log in.

Outsourced IT Support Services

There are many options available to you when it comes to IT support services. You can choose the service that best suits your business.

These are just a few of the IT support services that you can outsource:

Only Online IT Support Services. This option is more economical than managed IT service. This is a good option for businesses with staff that are familiar with tech-related issues. They can also work with an expert via email or chat to help them through the process.

Pay-as-you-go IT Services. This second option is for companies that need to pay a fixed price for tech support. This is the best option for companies who can manage their IT infrastructure but still, require emergency support. These services, which are paid-as-you-go IT services, can be expensive and not the best option for businesses that need regular help.

Managed Outsourced IT Support Services For hands-on IT support, you can sign an annual contract or a longer-term one. Your networks and systems will be managed by the provider. Managed IT support services provide 24/7 assistance with software and hardware upgrades, as well as malware protection.

Why do businesses outsource IT support services?

Outsourcing IT support services is most popular because of their scalability and ability to access broader skill sets. Because it is more cost-effective to hire an external vendor to store their data than to build and maintain them, businesses also outsource data storage.

Outsourcing IT support services allows companies to concentrate more on their core activities and leave the back-office tasks to professionals without wasting time or resources.


The Pros and Cons Of Outsourced IT Support Services

Each business venture has its pros and cons. These details are essential to making informed decisions about outsourcing IT support.


There are many benefits to outsourcing IT support services. These are the best.

Predictable budgeting

Outsourced IT support services are charged at a fixed monthly rate depending on the contract. You won't be overwhelmed by unexpected computer problems. The same monthly rate can be expected, regardless of whether you scale up or decrease.

Active IT Support

There are always problems and challenges in computing. An employee who has worked for your company for many years may not be able to keep up with new developments if they don't have ongoing education. A specialist in IT who has worked with clients from different industries has greater experience solving computing problems. Outsourcing IT support services are more technologically proficient because they keep up to date.

Prompt Implementation

Outsourced IT support can implement software and programs immediately. This allows employees to use the program across the company. These tasks could slow down your business operations for several days or even weeks if they are left to the employees. You can deploy a program using IT support services that are outsourced. This allows you to continue with your daily operations.


It is possible to delegate your IT functions to third-party providers, but it is not risk-free. Here are some cons to outsourcing IT support services.

Possible downtime

If there aren't any available technicians to fix your problem right away, you could experience downtime. You can avoid this by having a dedicated IT help desk. You can trust that the IT specialists will only serve your account and be available whenever you need them.

Privacy and Security

Outsourced IT support services can be trusted to protect your privacy and security. If you don't know the security protocols of the provider, you could end up with poor privacy measures.

Misaligned values

A good provider will help you reach your business goals. If you choose the wrong IT provider, they might insist on systems and processes that can potentially reduce functional ability, and efficiency, or hinder your business operations.

What Does Outsourced IT Support Services Cost?

There are many pricing options for outsourcing IT support. Most common is the flat-rate, all-inclusive billing model. This payment method is typically used by vendors who charge between $110 and $170 per user per month.

Unity Connect charges per hour for other IT providers. This billing system allows you to only pay for the time you use a service. Depending on the complexity of the infrastructure, the hourly rate can range from $9 to $16.

Outsourced IT support services that are customer-facing or integrate business applications will be charged a higher price. You only get what you pay. Higher-priced IT support providers will be more likely to provide the resources you need for efficient operations.

How do I calculate the cost per type of outsourced IT support services

While prices for outsourcing IT support services can vary depending on where you are located, these basic concepts will help you understand how prices work.

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Per-User Charge

Outsourced IT support plans often depend on how many users are being monitored and cared for. It is easy to calculate how many users your company has--each employee who uses the infrastructure can be considered a user.

Nearly every employee in modern workplaces is a user. Every employee in your company who uses a computer or laptop should be considered a user.

Per Device Fee

Per-user billing is the most popular option. However, it is possible to bill per device as well. An outsourced IT support service will not be priced based on how many users it supports. Instead, the vendor will charge per the number you use. All devices that you wish to be covered are included in the plan. All devices used by your team should be covered. This includes laptops, tablets, and mobile phones.

Three Cost Factors to Consider When Outsourcing IT Support Services

Service levels are another way to divide outsourced IT services. Although different providers may use different service levels' names, they all fall within the same three tiers.

Basic IT Support Services - Lowest Initial Price and High Variable Costs

The recurring cost of basic outsourced IT support services is the lowest. This service may include entry-level monitoring that can cost between $70 and $150 per month.

This level gives you the impression that you have a security team watching over your server. If there is anything wrong with your server, the IT support provider will inspect it and notify you.

Entry-level IT services provide minimal benefits. If you require more assistance, the variable cost can quickly increase, especially if there isn't an IT team on hand to deal with issues. You can expect to pay between $50 and $300 an hour if the provider is required to do more than just notify and monitor.

Some IT vendors may offer discounted time blocks. You can get help from the provider until you exhaust that block of time if you negotiate. You must decide if spending your time on a problem is worth it or whether you are willing to pay full price.

Mid-range IT Services - The Best Value For Most Companies

Like many services and products, the most expensive solution is often more expensive over the long term. It is possible to outsource IT support services. While a mid-range IT solution may be more costly upfront, it can save you more time and money in the long run because the provider will prevent problems from growing.

Mid-range IT support services extend beyond alerting and monitoring. IT specialists will monitor your network and fix any problems that may arise. You have hired IT specialists at a cost that allows them to respond immediately and not later.

These services are included in mid-range IT Support:

  • Support IT 24/7
  • Disaster recovery
  • IT planning
  • IT design
  • IT strategy
  • System Backups

A mid-range program is priced based on the number of users of the devices.

High-End IT Support Services are Only Required in Certain Circumstances

Businesses that use fully hosted or cloud-based IT support services will only need high-end IT. High-end IT will provide you with a complete range of services including system utilization and support.

If your IT vendor requires you to use their entire computing infrastructure, you will be responsible for that cost. A high-end IT support service will cost you $300 per user per month depending on the complexity of the service.

Outsourced IT Support Services

There are many options for IT support services providers. These are the most popular:

Network Surveillance & Server Security

Outsourced IT support services have one of the most important functions: network security protection. Security breaches are the most serious threat to computing. Nearly 43% have been the victims of cyberattacks. However, only 14% of these SMBs are willing to reduce their vulnerability.

Cyberattacks are prevented by outsourcing IT support. This field requires that IT professionals outside the company follow security guidelines and adhere to them. They assist with monitoring and reporting on system status and alerts, as well as prevention of breaches.

Network Maintenance & Implementation

Many IT problems could arise, including viruses and system malfunctions. To stay safe, keep an eye on system and hardware updates. You will need a reliable and secure network.

The process of setting up and maintaining a network is time-consuming, which can cause you to lose focus on your core business activities. Third-party IT companies are skilled in managing and integrating business-line programs remotely.

Outsourced IT support services can help you minimize IT-related downtimes. These can cost up to $5600 per hour. You can expect to see a significant reduction in the complexity and cost of network failures on-site.


IT problems can be difficult to solve. You need to have someone to ask for help and to provide resources. Support providers can help you troubleshoot. Your team will manage network synchronization, system upgrades, and other issues.

You have one source of truth when it comes to all your IT problems. They can help you manage user requests and provide answers. You can reduce your working hours by using an IT helpdesk. This will allow you to spend more time running your business.

System and Backup

This statistic is important: 20% percent of businesses will become victims of system failures nearly every five years. This can lead to data loss. It doesn't matter if you use cloud servers or onsite storage, a robust storage infrastructure can make all the difference in how successful your data management will be.

Outsourced IT support services provide you with their knowledge in integrated software and product development. They can also monitor your support infrastructure and optimize your storage environment to maximize efficiency.

Why Should You Outsource IT Support Services?

Some IT functions cannot or should not be outsourced to third-party providers. When delegating tasks to others, you need to be careful.

It is not a good idea to give tech-related services to someone outside. One example is signing off on expenses.

It is crucial to ensure that every transaction is monitored by a business leader to maintain profitability. This process can lead to fraud, theft, and negligence. While it can take time to review and analyze each expense, it is worth the effort to fully understand your cash flow.

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The Bottom Line

Many businesses cannot afford IT professionals who work in-house. Outsourcing all or part of your IT support services to another provider is a cheaper option.

Outsourcing IT support services can be a good idea for many reasons. Outsourcing IT support services allows companies to reduce costs, increase productivity, and take advantage of external expertise, knowledge, and resources.

Unity Connect provides outsourced IT support. Unity Connect prides itself in offering affordable disaster recovery, fully managed IT service, hosted telephony, and VoIP. If you have any questions, please don't hesitate to call us.