Outsourced IT support Services-A Extensive Guide For 2022


Your business could be in serious trouble if IT-related issues occur. If they aren’t addressed, staff will become frustrated. They can have a negative impact on productivity and efficiency, and they can also cost you money.

IT Support Outsourcing will remove the stress and allow you to concentrate on what is essential. You will receive the best IT support available, whether you need it from an outside company or a dedicated help desk. This ensures that your business operations are maintained and optimized. It also helps to increase productivity and reduce costs.

What is Outsourced IT Support?

In recent years, outsourcing IT support has been a popular choice. Outsourcing IT support has become a popular trend in recent years. This is because it allows companies to lower costs, improve service quality, and increase access. There are many myths surrounding outsourcing that could lead you to make poor decisions. This guide will help to identify the pros and disadvantages of outsourcing, so you can make an informed decision about whether it is correct or not for your company.

1: This guide will explain how outsourcing IT support can improve the quality of services your company offers and help you cut costs. Instead of paying per-service fees, you'll pay a fixed monthly fee.

2: Outsourcing allows companies to enjoy better service quality. A skilled team of professionals will monitor your service and respond quickly to any problems.

3: Security will be improved as you no longer have to manage and maintain your IT infrastructure. Outsourced providers typically provide this type of management. It adds an additional layer of protection against attacks that might otherwise go unnoticed.

What are Outsourced IT Support Services?

Outsourced IT support services provide technical assistance that your company doesn't have. These services are intended to help businesses with their computing technology requirements. These services include system administration and troubleshooting. Outsourcing IT support services can reduce the number of computers within your company and let an outside party do the heavy lifting.

Outsourced IT Support Services Generally Fall Into Two Categories

Computing Infrastructure

From small businesses to medium-sized enterprises, it was necessary to build computing infrastructures that could support their growth. Each company expands and has a bigger market. This means that IT departments need to be more advanced and have a better infrastructure to handle increased demand.

Third-party IT support providers can now take over infrastructure functions. Our IT specialists have the expertise to handle complicated hardware functions. This allows your team members to sign in using their preferred devices without worrying.

Computing Software

Software is a significant challenge for many businesses. It can be challenging to update software and sync it across your business network if staff use different devices. Worst case scenario: Your programs might not work on specific devices and may require expensive hardware upgrades.

Outsourcing IT support services can eliminate these problems. Our IT support team uses the latest computer tools to run and update the software. Logging in is required for your team to reap the benefits.

Outsourced IT Support Services

You have many options when it comes to IT support services. You have the option to choose the best service for your company. These are just some of the IT support services you can outsource.

This is the only online IT support service: It's more affordable than managed IT services. This option is ideal for companies with IT-related staff. They can also chat with an expert to assist them in the process.

IT services that you pay as you go: This is for companies who need to pay a fixed fee for technical support. This option is best for companies that can manage their IT infrastructure but still require immediate support. These paid-as-you-go IT services can be costly and may not be the best choice for businesses that need ongoing support.

Managed Offshore IT Support Services: You can sign either an annual or a long-term contract for hands-on IT support. The provider will manage your networks and systems. Managed IT support services offer 24/7 assistance for software and hardware upgrades as well as protection against malware.

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Why should businesses outsource IT support services to their IT departments?

Outsourcing IT support services are most popular due to their ability to scale and access wider skill sets. Businesses also outsource data storage because it is cheaper to use an external vendor to store data than to create and maintain them.

outsourcing IT support services allows businesses to focus more on their core activities and to leave back-office tasks to professionals. This saves time and resources.

Outsourced IT Support Services: The Pros and Cons

Every business venture has its own pros and cons. These details will help you make informed decisions when outsourcing IT support.


Outsourcing IT support services has many benefits. These are the best.

Predictable Budgeting

Based on the contract, outsourced IT support services will be charged a fixed monthly fee. Unexpected computer problems won't overwhelm you. No matter how much you increase or decrease your monthly rate, the same monthly rate is to be expected.

IT Support for Active Users

Computing is not without its problems. If an employee has been working for you for many years, they may not be able to keep up with the latest developments. IT specialists who have worked with clients in different industries are more familiar with solving computing problems. Because they are up-to-date, outsourcing IT support services can be more technically proficient.

Prompt Implementation

Outsourced IT support can immediately implement software and programs. This allows employees to access the program from anywhere in the company. If these tasks are left to employees, they could cause slowdowns in your business's operations for days or even weeks. Outsourced IT support services can be used to deploy the program. This allows you to continue your day.


Although it is possible to outsource your IT tasks to third-party providers without any risk, this is not a good option. These are the cons of outsourcing IT support services.

Possible Downtime

Downtime can occur if there aren’t any technicians available to solve your problem immediately. This can be avoided by setting up an IT help desk. You can be sure that your IT specialist will only handle your account and will be available when you need them.

Privacy and Security

You can trust outsourcing IT support services to protect your security and privacy. You could be exposed to poor security measures if you don't have a good understanding of the security protocols.

Values That Are Not Aligned

Good providers will help you achieve your business goals. You should not choose an IT provider that is too rigid or slow to help you achieve your business goals.

How Much Do Outsourced IT Support Services Cost

Outsourcing IT support comes in many price options. The most common pricing option for outsourcing IT support is the all-inclusive, flat-rate billing model. Vendors typically use this payment method to charge between $110- $170 per user per month.

You only pay for the actual time that you use a service through this billing system. The hourly rate may vary depending on the complexity and cost of the infrastructure.

Higher prices will be applied to IT outsourcing services that are customer-facing and integrate business applications. You get what you pay for. You will get more for your money if you hire IT support companies that are more expensive.

Read More: Best Technical Support Services: For A Sophisticated IT Solution

How can I calculate the cost of Outsourced IT Support services?

Prices for outsourcing IT support may vary depending on where you live, but these concepts will help explain how prices work.

Per-User Fee

Many outsourcing IT support plans depend on how many users are managed and cared for. It's easy to determine how many users your company has. Each employee who uses the infrastructure is considered a user.

Nearly all employees in modern workplaces are users. Each employee who uses a computer/laptop in the company should be considered a "user."

Per Device Fee

The most popular option is per-user billing. It is also possible to bill per device. An outsourced IT Support service is not priced according to how many users it supports. Instead, the vendor will charge you per user. The plan covers all devices you want to be covered. Your team must have access to all devices. This applies to mobile phones, tablets, laptops, and tablets.

There are three cost factors to consider when outsourcing IT support services.

Another way to separate outsourced IT services is through service levels. While different service providers might use different names for their service levels, they all fall within three tiers.

Basic IT Support Services – Lowest Initial Cost and High Variable Prices

Basic outsourced IT support services have the lowest recurring costs. This may include basic monitoring, which can run between $70 to $150 per month.

This level gives the impression that a security team is monitoring your server. The IT support provider will inspect your server and notify you of any problems.

Entry-level IT services provide minimal benefits. The variable cost of additional assistance can quickly rise, especially if the IT team cannot assist you. If the provider needs to do more than notify and monitor, you can expect to pay $50-$300 an hour.

You may be able to get discounted time blocks from some IT vendors. If you negotiate, you can still get assistance from the vendor until you run out of time. It is up to you to decide whether spending time solving a problem is worthwhile or worth the price.

Most companies get the best value for their IT services in the mid-range 

As with many products and services, the most costly solution can often be more costly over the long term. You can outsource IT support services. Although a mid-range IT solution might be more expensive upfront, it will save you time and money over the long term because the provider will stop problems from growing.

The mid-range IT support services go beyond monitoring and alerting. IT specialists can monitor and resolve any issues that may occur in your network. IT specialists have been hired at a price that allows them to respond quickly and not later.

These services are part of mid-range IT support:

  • Support IT 24/7
  • Disaster recovery
  • IT planning
  • IT design
  • IT Strategy
  • System Backups

The price of a mid-range program depends on how many users it has. In certain circumstances, high-end IT support services are only required. High-end IT is only required for businesses that use cloud-based or fully-hosted IT support services. High-end IT provides a full range of services, including system support and utilization.

You will be responsible for any costs incurred by your IT vendor if you are required to use their entire computing infrastructure. The cost of a high-end IT support service can run to $300 per user per month, depending on its complexity.

There are many IT support service providers. These are the most sought-after:

Network Surveillance & Server Security

Network security protection is one of the most critical functions of outsourcing IT support. Computer security breaches pose the greatest threat to computing. Cyberattacks have affected nearly 43% of the population. Only 14% of these SMBs have the will to lower their vulnerability.

Outsourcing IT support can prevent cyberattacks. IT professionals from outside the company must follow security guidelines. They are responsible for monitoring the system and providing alerts.

Network Maintenance & Implementation

Many IT issues could occur, including system malfunctions and viruses. Keep your system and hardware up-to-date to ensure you are safe. A reliable, secure network is essential.

It can be time-consuming to set up and maintain a network. This can make it difficult to focus on your core business activities. Third-party IT companies can help you integrate business-line programs remotely.

IT outsourcing can reduce downtimes. These services can run up to $5600 an hour. It is possible to expect a significant decrease in the cost and complexity of network failures at-site.


It can be hard to solve IT problems. It is important to be able to reach out to someone for assistance and resources. Support providers can help you troubleshoot. Your team will handle network synchronization and system upgrades.

All your IT problems can be solved by one source. They can assist you in answering user questions and managing user requests. An IT helpdesk can cut down on your work hours. This will enable you to spend more time running the business.

Backup and System

This is a significant statistic: 20 percent of businesses will be affected by system failures within the next five years. This can cause data loss. Whether you use cloud or onsite storage, having a solid storage infrastructure is crucial to ensure data management success.

Outsourced IT support services can provide expertise in product and software development. They can monitor your support infrastructure to optimize your storage environment for maximum efficiency.

Why Outsource IT Support Services?

Certain IT functions are not allowed or recommended to be outsourced to third-party providers. You need to exercise caution when delegating tasks. It is not a good idea for someone to provide tech-related services. Signing off on expenses is one example.

To maintain profitability, it is vital that each transaction is monitored by business leaders. This can lead to fraud and theft as well as negligence. It can be time-consuming to analyze every expense and fully understand your cash flow.

How To Determine If Outsourcing Is The Right Fit For You

To determine if outsourcing is right for you, it is important to make a list.

  • Reduced costs

Outsourcing is popular because it reduces the cost of hiring staff. This usually results in a reduction of 30-50% on your annual operating expenses. Outsourced IT companies are typically cheaper than hiring in-house staff because they rely on flexible remote work. They can also enjoy economies of scale and purchasing power. This means they can reduce costs by ordering bulk and avoiding other costs like taxes and insurance.

  • Access to technical expertise is easier

There is a small pool of IT engineers who are qualified compared to the demand. There is a significant gap between the demand for these services and the number of qualified engineers. Many companies outsource their IT support in order to have access to more skilled technical professionals. This ensures that your business has expert help 24/7, no matter where it is located.

  • Improved service quality

Outsourcing IT firms will also help you to improve service quality. Your services will be monitored continuously by a skilled team who will resolve any issues quickly.

  • Security improvements

Outsourcing IT is the best way for you to protect yourself against cyber attacks and other threats. It provides an additional layer of protection that your internal team can't offer. This protection is provided by outsourcing IT. You have access to an experienced team that can monitor and solve any issues as they arise. This decreases the chance of an attack going unnoticed, which in turn can lead to increased productivity and lower security risks over the long term.

What Are The Most Popular Outsourcing Models?

Once your company has decided to outsource IT support, it is time to choose which outsourcing model best suits their needs (e.g., managed or unmanaged). These are the key differences between the two models.

* Managed outsourcing – Your outsourced IT company will manage its technology infrastructure, pay salaries, provide access to training programs and equipment, and offer other benefits to its employees. Your outsourced IT company will have access to your company information and the ability to monitor your devices remotely. However, you do not need to give them an office or other equipment.

* Unmanaged outsourcing – Your outsourced IT company will be responsible for managing its technology infrastructure, hiring engineers, and paying salaries. They also have to provide access to training programs and equipment to employees. Your outsourced IT company will need an office or other workspace that allows them to work remotely.

Outsourced IT Support

Businesses will rely on outsourcing for a variety of support services. This covers everything, from IT Support to HR. It is common knowledge that outsourcing support services are more cost effective than having them performed in-house. What does your company really need? Three types of IT support are available: Remote Assistance, In-House, and Outsourced IT. [follow the link to see the entire table]

Support for IT in-house

This is the oldest type of support. For a long time, companies have had internal employees who provide systems operations services to their employees. Cloud computing technologies have replaced the old mainframe mindset. There are many tools available to help you run efficient systems operations on-premise and in the cloud.

Remote Support

This type of support is most loved. This is because it is so simple to do, not only physically but also psychologically. You won't feel guilty asking for help if you know that your friend has the same resources you do. This kind of support is best when your infrastructure doesn't require extra licenses or physical space. The article also lists the pros and cons.

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The Bottom Line

Many companies cannot afford IT staff who work in-house. It is cheaper to outsource all or part of your IT support services.

For many reasons, outsourcing IT support services can prove to be a great idea. Outsourcing IT support services can help companies reduce costs, increase productivity, and benefit from external expertise, knowledge, and resources.

LiveHelpIndia offers managed IT support. We proudly offer affordable disaster recovery, fully managed IT services, hosted telephony, and VoIP. We are available to answer any questions.