Industry-Specific Expertise, Scalable Global Solutions
We don't just offer services; we deliver industry-centric outcomes.
Leverage our deep domain knowledge and AI-powered BPO solutions to conquer your market's unique challenges and drive unparalleled growth.
Trusted by Global Leaders and Innovative Startups Alike
Solutions Tailored for Your Industry's DNA
Generic solutions yield generic results. We dive deep into the nuances of your sector, applying our specialized expertise to solve your most pressing challenges, from regulatory compliance to customer acquisition.
Healthcare & Telehealth
HIPAA-compliant support, medical billing outsourcing, and patient engagement solutions that improve care and operational efficiency.
FinTech & BFSI
Secure, compliant back-office support, customer service for financial platforms, and data processing that meets stringent industry standards.
E-commerce & Retail
24/7 customer support, catalog management, order processing, and AI-powered chatbots to enhance the online shopping experience.
SaaS & Technology
Technical support helpdesks, customer onboarding assistance, and outsourced QA testing to accelerate your product lifecycle.
Logistics & Supply Chain
Order tracking support, dispatch coordination, and back-office automation to streamline every step of your supply chain.
Manufacturing
Supply chain back-office support, CAD/CAM engineering services, and customer service for distributors and end-users.
Education & EdTech
Student support services, content moderation for learning platforms, and back-office support for educational institutions.
Real Estate & PropTech
Lead qualification, appointment scheduling, virtual assistance for agents, and property management back-office tasks.
Media & Entertainment (OTT)
Content tagging and moderation, viewer support services, and subscription management for streaming platforms.
The LiveHelpIndia Advantage: Your Strategic Growth Partner
Choosing a partner is more than a line item; it's a strategic decision. We provide the certainty, security, and expertise you need to not just compete, but to win.
AI-Powered Efficiency
We integrate AI into our core processes, from intelligent call routing to automated data entry, delivering faster, smarter, and more cost-effective outcomes for your business.
Ironclad Security & Compliance
With CMMI Level 5, SOC 2, and ISO 27001 certifications, we operate with enterprise-grade security, ensuring your data and operations are always protected.
Deep Domain Expertise
Our teams aren't just generalists. We build specialized units with deep knowledge of your industry's regulations, customer expectations, and operational challenges.
Proven Partner Since 2003
With over two decades of experience and a 95% client retention rate, we offer the stability and reliability of a long-term strategic partner, not just a vendor.
Global Talent, Seamless Integration
Access a global pool of 1000+ in-house, vetted experts who integrate seamlessly with your team, culture, and time zones, providing 24/7 operational capability.
Scalability on Demand
Our flexible engagement models allow you to scale your team up or down rapidly in response to market demands, ensuring you're always agile and resource-optimized.
Omnichannel Support Mastery
We deliver a consistent, high-quality customer experience across all channels: voice, chat, email, social media, and AI-powered chatbots.
End-to-End Solution Ecosystem
Beyond BPO, we offer a full spectrum of services including custom software development, digital marketing, and engineering design, providing a single, accountable partner for all your needs.
Zero-Risk Engagement
We stand by our quality with a free-replacement guarantee for any non-performing professional and a paid 2-week trial to ensure a perfect fit before you commit.
A Full Spectrum of Industry-Focused Services
Our services are designed to address the specific operational needs of your industry. From front-office customer engagement to back-office process automation, we provide comprehensive solutions that drive value.
AI-Enabled Customer Support
Deliver exceptional, 24/7 customer experiences across all channels. Our AI-powered solutions enhance agent productivity and provide instant, accurate responses, reducing wait times and increasing satisfaction.
- Omnichannel Presence: Seamlessly manage interactions via voice, chat, email, and social media from a unified platform.
- AI-Powered Chatbots: Deploy intelligent chatbots to handle common queries, qualify leads, and escalate complex issues.
- Sentiment Analysis: Gain real-time insights into customer emotions to proactively address concerns and improve service quality.
Back-Office Outsourcing
Streamline your core business functions with our reliable and secure back-office support. We handle the repetitive, time-consuming tasks, allowing your team to focus on strategic growth initiatives.
- Process Automation: Utilize RPA and AI to automate tasks like invoice processing, CRM data hygiene, and report generation.
- Data Management: Ensure data accuracy and integrity with our expert data entry, cleansing, and validation services.
- Compliance & Reporting: Adhere to industry regulations with meticulous record-keeping and customized reporting.
Digital Marketing Outsourcing
Amplify your brand's reach and drive measurable results with our data-driven digital marketing services. We act as your extended marketing team, executing campaigns that attract, engage, and convert your target audience.
- SEO & Content Marketing: Improve organic visibility and establish thought leadership with targeted SEO and content strategies.
- PPC & SEM Management: Maximize ROI from paid channels like Google Ads and social media with expert campaign management.
- Social Media Management: Build a vibrant community and drive engagement with strategic content and active channel management.
Engineering & CAD Outsourcing
Accelerate your design and development cycles with our specialized engineering outsourcing services. Our certified experts provide high-quality CAD drafting, 3D modeling, and BIM services tailored to your industry's standards.
- Multi-Disciplinary Expertise: Access experts in Civil, Mechanical, Electrical, and Structural engineering.
- Advanced Tool Proficiency: Leverage our team's mastery of tools like AutoCAD, Revit, SolidWorks, and more.
- Cost-Effective Production: Reduce overhead and increase throughput without compromising on precision or quality.
Healthcare BPO
Navigate the complexities of the healthcare industry with our specialized, HIPAA-compliant BPO services. We help providers and payers improve efficiency, reduce administrative burdens, and enhance patient care.
- Medical Billing & Coding: Ensure accurate and timely revenue cycle management with our certified coding and billing experts.
- Patient Scheduling & Support: Manage appointments and patient inquiries with a professional, empathetic team.
- Telehealth Support: Provide technical and administrative support for your virtual care platforms.
BFSI BPO
Meet the rigorous demands of the Banking, Financial Services, and Insurance sector with our secure and compliant outsourcing solutions. We help you manage risk, improve customer service, and streamline operations.
- Loan & Mortgage Processing: Outsource application processing, verification, and documentation management.
- Insurance Claims Processing: Accelerate claims adjudication and reduce backlogs with our efficient processing teams.
- KYC & AML Compliance Support: Augment your compliance efforts with our meticulous data verification and monitoring services.
AI Call Center Solutions
Transform your call center from a cost center to a value driver with our AI-infused solutions. We automate routine interactions and empower human agents with data-driven insights for more effective conversations.
- AI Voice Desk: Use conversational AI to handle inbound calls, answer FAQs, and route callers intelligently.
- Call Triage & Escalation: Automatically categorize and prioritize incoming calls to ensure urgent issues are handled first.
- Real-time Agent Assist: Provide agents with live suggestions, scripts, and knowledge base articles during calls.
Data Entry Automation
Eliminate manual data entry errors and free up valuable employee time with our AI-powered automation services. We capture, process, and validate data from any source with superior speed and accuracy.
- Intelligent Document Processing (IDP): Extract data from unstructured documents like invoices, purchase orders, and forms.
- High-Volume Data Migration: Securely and accurately migrate large datasets between systems.
- Real-Time Data Validation: Implement automated checks and balances to ensure data integrity from the point of entry.
Research & Analytics
Make smarter business decisions with our comprehensive research and analytics services. We transform raw data into actionable intelligence, providing you with a clear competitive advantage.
- Market & Competitor Research: Gain a deep understanding of market trends, customer behavior, and the competitive landscape.
- Business Intelligence Reporting: Develop custom dashboards and reports to track KPIs and monitor performance.
- Data Mining & Predictive Analytics: Uncover hidden patterns and forecast future outcomes to guide your strategy.
E-commerce Support
Optimize every aspect of your online retail operations with our end-to-end e-commerce support services. We help you deliver a seamless customer journey, from browsing to post-purchase support.
- Catalog & Listing Management: Ensure your product listings are accurate, optimized, and consistent across all channels.
- Order Processing & Fulfillment Support: Manage order entry, tracking, and coordination with logistics partners.
- Returns & Escalation Management: Handle returns, exchanges, and customer complaints efficiently and professionally.
IT & Software Development
Augment your in-house team or outsource entire projects to our expert developers. We build robust, scalable, and secure custom software solutions that align perfectly with your business objectives.
- Full-Stack Development: Access expertise in a wide range of technologies, from front-end frameworks to back-end databases.
- Mobile App Development: Create engaging and high-performance native and cross-platform mobile applications.
- Legacy System Modernization: Migrate and upgrade your outdated systems to modern, cloud-native architectures.
Cybersecurity Services
Protect your digital assets from evolving threats with our proactive cybersecurity services. We provide 24/7 monitoring, threat detection, and incident response to keep your business secure.
- Security Operations Center (SOC) as a Service: Gain access to a dedicated team of security experts monitoring your environment around the clock.
- Vulnerability Assessment & Penetration Testing: Identify and remediate security weaknesses before they can be exploited.
- Compliance & Risk Management: Develop and maintain a robust security posture that aligns with industry regulations.
CloudOps Management
Optimize the performance, cost, and security of your cloud infrastructure with our expert CloudOps services. We manage your AWS, Azure, or Google Cloud environment so you can focus on innovation.
- 24/7 Infrastructure Monitoring: Proactively monitor the health and performance of your cloud resources.
- Cost Optimization & Governance: Implement strategies to reduce your cloud spend and enforce budget controls.
- DevOps & CI/CD Automation: Automate your software delivery pipeline for faster, more reliable deployments.
AI & Machine Learning
Harness the power of artificial intelligence to create intelligent solutions that solve real-world business problems. Our data scientists and ML engineers help you build, deploy, and manage custom AI models.
- Custom Model Development: Build predictive models, natural language processing (NLP) solutions, and computer vision systems.
- MLOps & Deployment: Implement robust pipelines to deploy, monitor, and retrain your machine learning models in production.
- Data Strategy & Engineering: Design and build the data infrastructure required to support your AI initiatives.
UI/UX Design Services
Create intuitive, engaging, and user-centric digital experiences that delight your customers and drive conversions. Our UI/UX designers combine research, creativity, and best practices to build products people love to use.
- User Research & Persona Development: Ground your design decisions in a deep understanding of your target users' needs and goals.
- Wireframing & Prototyping: Visualize and test user flows before writing a single line of code.
- Visual Design & Design Systems: Create a beautiful, consistent, and scalable visual language for your brand and products.
Proven Results Across Diverse Industries
We measure our success by the success of our clients. Explore how we've partnered with businesses to overcome challenges and achieve remarkable outcomes.
Case Study: Scaling Customer Onboarding for a FinTech Innovator
Client Overview: A rapidly growing FinTech company providing a digital investment platform. They were struggling to manage a surge in new user sign-ups, leading to long verification times and a high drop-off rate during the KYC (Know Your Customer) process.
Key Challenges:
- Onboarding times exceeding 48 hours.
- High manual error rates in document verification.
- Inability to provide 24/7 support for a global user base.
- Risk of non-compliance with evolving financial regulations.
Our Solution:
- Deployed a dedicated 24/7 back-office team trained in KYC and AML protocols.
- Implemented an AI-powered document verification tool to automate data extraction and reduce manual checks.
- Established a tiered support system to quickly escalate complex cases to specialized compliance agents.
- Created a real-time dashboard for the client to monitor onboarding KPIs and processing queues.
Case Study: Optimizing Patient Support for a Telehealth Network
Client Overview: A multi-state network of healthcare clinics offering telehealth services. They faced challenges with managing high call volumes for appointment scheduling, prescription refills, and technical support for their patient portal, leading to patient frustration and administrative overload.
Key Challenges:
- High patient call abandonment rates.
- In-house staff being diverted from clinical duties to handle administrative calls.
- Lack of after-hours support for patients.
- Ensuring all patient interactions remained HIPAA compliant.
Our Solution:
- Provided a dedicated team of HIPAA-trained virtual medical receptionists available 24/7.
- Implemented an AI-powered call triage system to route calls to the appropriate department (scheduling, billing, clinical).
- Developed a secure messaging protocol for relaying information between our team and the client's clinical staff.
- Offered Tier 1 technical support for patients struggling with the telehealth platform.
Case Study: Enhancing Customer Service for a D2C E-commerce Brand
Client Overview: A fast-growing direct-to-consumer (D2C) fashion brand experiencing explosive growth. Their small in-house team was overwhelmed with customer inquiries about order status, returns, and product details, especially during peak holiday seasons.
Key Challenges:
- Slow response times (over 24 hours) to customer emails and social media messages.
- High rate of cart abandonment due to unanswered product questions.
- Inability to provide real-time support via live chat.
- Difficulty managing seasonal peaks in customer inquiries.
Our Solution:
- Deployed a scalable omnichannel support team proficient in the client's brand voice and product catalog.
- Launched a 24/7 live chat service on their website, powered by a combination of AI chatbots and human agents.
- Integrated with their e-commerce platform (Shopify) to give agents real-time access to order information.
- Developed a flexible staffing model that allowed for a 3x increase in agent capacity during the holiday season.
Flexible Engagement Models for Every Business Need
We understand that one size doesn't fit all. Our engagement models are designed to provide the flexibility, control, and value your business requires at every stage of its growth.
Dedicated Team Model
An integrated extension of your own team. You get dedicated, full-time professionals who work exclusively on your projects, providing maximum focus and alignment.
- Ideal for long-term projects and ongoing needs.
- Complete control over team structure and workflow.
- Deep integration with your company culture.
Time & Materials Model
Perfect for projects with evolving requirements and undefined scope. You pay an hourly rate for the resources you use, offering ultimate flexibility and agility.
- Best for agile development and R&D projects.
- Easily scale resources up or down as needed.
- Transparent billing and progress tracking.
Fixed Price Model
A predictable, outcome-based model for projects with clearly defined scope, deliverables, and timelines. We agree on a fixed price upfront, eliminating budget uncertainty.
- Suitable for well-defined, short-term projects.
- Predictable budget and timeline.
- Clearly defined milestones and deliverables.
Meet Some of Our Industry & Technology Experts
Our strength lies in our people. We are a collective of strategists, technologists, and domain specialists dedicated to delivering excellence.
Kuldeep K.
Founder & CEO - Expert Enterprise Growth Solutions
Amit A.
Founder & COO - Expert Enterprise Technology Solutions
Abhishek P.
Founder & CFO - Expert Enterprise Architecture Solutions
Vikas J.
Divisional Manager - Certified Expert Ethical Hacker, Enterprise Cloud & SecOps Solutions
Prachi D.
Manager, Certified Cloud & IOT Solutions Expert, Expert in Artificial Intelligence Solutions
Vishal N.
Manager, Certified Hyper Personalization Expert, Senior Data Scientist (AI/ML)
Girish S.
Delivery Manager - Microsoft Certified Solutions Architect
Dilip B.
Manager, Certified Customer Experience; BPO, KPO Services
Recognized for Excellence and Innovation
Our commitment to quality, security, and client success is validated by leading industry authorities and organizations worldwide.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from prospective partners.
Our approach is built on specialization. We create dedicated teams, or "pods," for each major industry we serve. These teams receive continuous training on industry-specific regulations (like HIPAA for healthcare or PCI DSS for finance), terminology, and customer profiles. Before starting any project, we conduct an in-depth discovery phase with your team to immerse ourselves in your unique business processes and challenges. This ensures we're not just an outsourced team, but a true extension of your business that speaks your language.
Data security is paramount to our operations. We are SOC 2, ISO 27001, and CMMI Level 5 certified, which means our processes and infrastructure meet the highest international standards for security and quality management. Our facilities have stringent physical and network security controls, all employees undergo rigorous background checks and security training, and we sign comprehensive NDAs. For specific industries, we adhere to regulations like HIPAA and GDPR, ensuring full compliance.
Absolutely. Scalability is one of the core benefits we provide. Our large, in-house talent pool and flexible engagement models allow us to quickly scale your team up or down. For industries like e-commerce with predictable peaks (e.g., Black Friday), we work with you to plan and pre-train additional staff. For unexpected surges, we can typically add resources to your team within 48-72 hours, ensuring you never miss a customer interaction.
Quality is embedded in our CMMI Level 5 certified processes. Every team has dedicated Quality Assurance (QA) specialists who monitor interactions, review work output, and provide regular feedback. We use a comprehensive set of KPIs to measure performance against agreed-upon Service Level Agreements (SLAs). Regular calibration sessions with your team ensure we remain aligned with your standards and business goals, and our continuous improvement programs guarantee that our service only gets better over time.
Our onboarding process is designed to be seamless and efficient. It begins with a kickoff meeting to align on goals and KPIs. We then select a team of agents with the right skills for your industry and begin a customized training program co-developed with you. This includes product/service knowledge, brand voice, and systems training. We typically run a pilot phase to fine-tune processes before a full launch. A dedicated account manager serves as your single point of contact throughout the entire process, ensuring clear communication and a smooth transition.
Ready to Unlock Your Industry's Potential?
Let's discuss how our tailored, AI-powered solutions can address your specific challenges and accelerate your growth. Schedule a no-obligation consultation with one of our industry experts today.
Request A Free Consultation