Secure GovTech Outsourcing Services for Mission-Critical Operations
Your Trusted Partner for Public Sector Transformation
Government agencies face a unique set of challenges: tightening budgets, increasing citizen expectations, and the constant threat of cyberattacks. We provide specialized GovTech outsourcing services that address these challenges head-on, enabling you to deliver better, more secure public services efficiently.
Uncompromising Security & Compliance
With CMMI Level 5, SOC 2, and ISO 27001 certifications, we meet the stringent security and compliance standards required for government projects. Your sensitive data is always protected.
Proven Public Sector Experience
Since 2003, we've partnered with government agencies and prime contractors to deliver successful outcomes. We understand the nuances of public sector procurement and project management.
Significant Cost Efficiencies
Our global delivery model allows you to achieve your mission-critical objectives while reducing operational costs by up to 60%, freeing up budget for other essential services.
AI-Enabled Modernization
Leverage our expertise in AI and automation to modernize legacy systems, streamline back-office processes, and gain actionable insights from your data to improve decision-making.
Access to Vetted GovTech Experts
Instantly augment your team with our pool of over 1000+ skilled and vetted IT professionals who specialize in technologies relevant to the public sector.
Flexible & Scalable Teams
Rapidly scale your team up or down based on project needs. Our flexible engagement models ensure you have the right resources at the right time without long-term overhead.
Full Intellectual Property Rights
We operate on a white-label basis, and you retain 100% of the intellectual property rights for all work we deliver upon final payment. Your project is your own.
US-Based Governance & Support
Benefit from the cost advantages of a global team, managed with the accountability and seamless communication of a US-based project governance and support structure.
End-to-End Service Portfolio
From initial consulting and legacy system modernization to ongoing 24/7 citizen support and cybersecurity monitoring, we offer a complete suite of services for your agency.
Comprehensive GovTech Outsourcing Services
We offer a full spectrum of managed services designed to support every facet of government digital transformation. Our solutions are secure, scalable, and tailored to the unique needs of the public sector.
Legacy System Modernization
We transform outdated, inefficient, and costly legacy applications into modern, secure, and scalable platforms without disrupting your critical operations.
- Reduce maintenance costs and security vulnerabilities.
- Improve system performance and user experience.
- Ensure future-readiness with modern architecture.
Custom Software Development
Build tailored software solutions like citizen portals, case management systems, and internal workflow applications that precisely match your agency's requirements.
- Automate manual processes and improve efficiency.
- Enhance service delivery to citizens and stakeholders.
- Develop secure, compliant, and user-friendly applications.
Cloud Migration & Management
Securely migrate your infrastructure and applications to the cloud (including AWS GovCloud and Azure Government) for enhanced scalability, resilience, and cost-effectiveness.
- Optimize cloud spending and resource allocation.
- Improve data accessibility and disaster recovery capabilities.
- Leverage cloud-native services for innovation.
Mobile Application Development
Develop secure mobile apps for government field workers, public safety officers, and citizens to improve access to services and information on the go.
- Increase productivity for mobile workforces.
- Provide convenient, accessible services to the public.
- Ensure data security on mobile devices.
IT Staff Augmentation
Supplement your in-house IT team with our skilled professionals to fill skill gaps, manage workload peaks, and accelerate project timelines without the cost of full-time hires.
- Access specialized skills on demand.
- Maintain full control over your projects.
- Reduce recruitment time and costs.
Quality Assurance & Testing
Ensure your software applications are reliable, secure, and performant with our comprehensive QA and testing services, including automated, manual, and security testing.
- Reduce bugs and vulnerabilities before deployment.
- Ensure compliance with performance and security standards.
- Improve the overall quality and reliability of your systems.
AI & Data Analytics for Public Sector
Unlock the value of your data with AI and machine learning. We help agencies with predictive analytics, fraud detection, resource optimization, and data-driven policy making.
- Identify trends and patterns for better decision-making.
- Automate complex data analysis tasks.
- Improve resource allocation and service planning.
Cybersecurity & Compliance as a Service
Protect your critical systems and data with our managed cybersecurity services, including 24/7 monitoring, vulnerability management, and compliance support (FISMA, NIST).
- Proactively identify and mitigate cyber threats.
- Ensure continuous compliance with government regulations.
- Reduce the burden on your internal security team.
GIS & Geospatial Services
Leverage location intelligence for urban planning, emergency response, and resource management. We provide GIS data management, application development, and spatial analysis.
- Visualize data geographically for enhanced insights.
- Improve planning and operational efficiency.
- Develop custom mapping and location-based applications.
Digital Transformation Consulting
Our experts work with you to create a strategic roadmap for digital transformation, aligning technology initiatives with your agency's long-term goals and citizen needs.
- Develop a clear, actionable modernization strategy.
- Identify opportunities for innovation and efficiency.
- Ensure ROI on your technology investments.
Section 508 / WCAG Accessibility Services
Ensure your digital services are accessible to all citizens, including those with disabilities. We provide accessibility audits, remediation, and development services to meet Section 508 and WCAG standards.
- Achieve and maintain legal compliance.
- Provide equitable access to all users.
- Improve user experience for your entire audience.
Citizen & Constituent Support Services
Provide high-quality, 24/7 multilingual support to your citizens via phone, email, and chat. We handle inquiries, provide information, and manage service requests efficiently.
- Improve citizen satisfaction and engagement.
- Reduce wait times and resolve issues faster.
- Offer scalable support during peak demand periods.
Back-Office Process Automation (RPA)
Automate repetitive, manual back-office tasks like data entry, document processing, and records management using Robotic Process Automation (RPA) to improve accuracy and free up staff.
- Increase operational efficiency and reduce errors.
- Allow employees to focus on higher-value work.
- Process large volumes of work quickly and accurately.
Data Entry & Digitization Services
Convert paper records and legacy data formats into secure, searchable digital assets. We provide high-volume, accurate data entry and document digitization services.
- Improve data accessibility and management.
- Preserve and secure important records.
- Reduce physical storage costs and requirements.
Grant Management & Reporting Solutions
Streamline the entire grant lifecycle, from application and review to compliance monitoring and reporting, with our custom software and process support services.
- Improve transparency and accountability in grant distribution.
- Automate reporting to meet federal and state requirements.
- Enhance the efficiency of your grant programs.
Proven Success in the Public Sector
We don't just talk about transformation; we deliver it. Explore how we've helped government agencies and their partners achieve their goals.
Case Study: State Permitting Portal Modernization
Client Overview
A state-level environmental protection agency was struggling with an outdated, paper-based system for managing commercial and residential construction permits. The process was slow, prone to errors, and offered no transparency to applicants, leading to public frustration and significant administrative overhead.
"The new portal has been a game-changer. LiveHelpIndia didn't just build software; they understood our regulatory workflow and delivered a solution that works for our staff and our citizens. The efficiency gains are remarkable."
— Evelyn Morton, Program Director, State EPA
Key Challenges
- Inability to track application status in real-time.
- High error rates from manual data entry.
- Excessive staff time spent on administrative tasks.
- Lack of compliance with modern data security standards.
Our Solution
We developed a secure, cloud-based citizen portal and an internal case management system. Our solution included:
- An intuitive online application wizard for citizens.
- Automated workflow for routing applications to the correct departments.
- A centralized dashboard for agency staff to track all permits.
- Secure payment integration and automated notifications.
Case Study: Scalable QA Support for a Prime Defense Contractor
Client Overview
A leading prime contractor for the Department of Defense needed to rapidly scale its quality assurance capabilities for a complex logistics and supply chain software platform. They faced a tight deadline and a shortage of specialized QA engineers, risking project delays and performance issues.
"LiveHelpIndia provided a dedicated QA pod that integrated seamlessly with our cleared development team. Their rigorous testing and detailed reporting were instrumental in meeting our stringent quality standards and delivering on time."
— Michael Harper, VP of Engineering, Global Defense Solutions
Key Challenges
- Need for rapid deployment of a skilled QA team.
- Requirement for rigorous, documented testing processes.
- Complex integration points within the software.
- Strict adherence to project deadlines and quality metrics.
Our Solution
We provided a dedicated, secure "QA Pod" as a managed service. The team operated in a secure, isolated environment and was responsible for:
- Developing a comprehensive test plan covering all system modules.
- Executing automated performance and load testing.
- Conducting thorough manual and regression testing.
- Providing detailed bug reports and daily status updates via a secure portal.
Case Study: Municipal Citizen Service Center Overhaul
Client Overview
A mid-sized city was facing resident complaints due to long wait times and inconsistent information from their 311 citizen service call center. The center was understaffed, relied on outdated technology, and struggled to handle call volume during peak hours or local emergencies.
"Outsourcing our 311 support to LiveHelpIndia was the best decision we made. We now offer 24/7 service, our residents get answers faster, and our internal staff can focus on more complex issues. The AI chatbot handles a surprising amount of traffic."
— Jenna Clay, City Manager
Key Challenges
- High call abandonment rate (over 30%).
- Inability to provide after-hours support.
- Inconsistent service quality across different agents.
- High operational costs for an underperforming center.
Our Solution
We implemented a hybrid AI-enabled BPO solution to overhaul their citizen support services. This included:
- An AI-powered chatbot on the city's website to handle common queries.
- A team of 24/7 live agents for voice and chat support.
- A unified knowledge base to ensure consistent and accurate answers.
- An intelligent call routing system to direct complex issues to city specialists.
Built on a Foundation of Trust and Security
We are committed to the highest standards of quality, security, and process maturity. Our certifications are your assurance that we are a reliable partner for your most critical projects.
CMMI Level 5
ISO 27001
SOC 2 Compliant
PCI DSS
ISO 9001:2015
Microsoft Gold Partner
Our Technology Expertise
We leverage a wide range of modern and enterprise-grade technologies to build robust, secure, and scalable solutions for the public sector.
Flexible Engagement Models
We offer adaptable engagement models to fit your specific project needs, budget, and level of control.
Managed Services
We take full responsibility for outcomes. Ideal for agencies wanting to outsource an entire function, like citizen support or application maintenance, for a fixed monthly cost.
Dedicated Team
A full-time, dedicated team of experts works as an extension of your in-house staff. You get the expertise you need with maximum control over the project direction.
Staff Augmentation
Fill specific skill gaps in your team with our individual professionals on a flexible basis. Perfect for accelerating projects or acquiring specialized expertise quickly.
What Our Government Partners Say
We are proud to support public sector leaders in achieving their digital transformation goals.
"LiveHelpIndia's team was exceptional in helping us modernize our legacy case management system. Their security protocols were top-notch, and they delivered the project ahead of schedule and under budget. They are a true partner in public service."
"As a prime contractor, we rely on subcontractors who are reliable, compliant, and technically proficient. LiveHelpIndia has consistently exceeded our expectations, providing skilled development and QA resources for our federal projects. Their CMMI Level 5 processes are evident in their work."
"We needed to ensure our new public-facing portal was fully Section 508 compliant. The accessibility audit and remediation services from LiveHelpIndia were incredibly thorough. Their team identified and fixed issues we had completely missed, ensuring equitable access for all our citizens."
"The AI-powered chatbot and 24/7 support services have transformed our citizen engagement. We're resolving inquiries faster, our residents are happier, and we've been able to reallocate internal staff to more strategic initiatives. The cost savings were just the beginning."
"Migrating our data center to AWS GovCloud was a massive undertaking. LiveHelpIndia's cloud engineering team provided the expertise and manpower to make it a smooth transition. Their post-migration support and cost optimization strategies have been invaluable."
"The data analytics solution they built helps us detect patterns of fraud in benefits applications, saving the state millions of dollars annually. Their data scientists are not only technically skilled but also understand the context of public sector data."
Frequently Asked Questions
Security is our top priority. We are CMMI Level 5, ISO 27001, and SOC 2 certified. We implement multi-layered security controls, including data encryption, access controls, regular security audits, and secure development practices. Our teams can work in isolated, compliant environments, and we adhere to standards like FISMA and NIST.
Yes, we have extensive experience working as a subcontractor to prime contractors on federal, state, and local government projects. We understand the complexities of the procurement process and provide all necessary documentation, compliance, and support to ensure our partners are successful.
We assign US-based account managers and project leads to ensure seamless communication. Our teams are experienced in working across time zones and we establish a communication plan with overlapping work hours. We utilize secure collaboration tools like Microsoft Teams and provide 24/7 support options for critical systems.
Our global workforce does not typically hold US security clearances. We specialize in supporting the unclassified aspects of government projects. For projects requiring cleared personnel, we partner with prime contractors, where our expert teams provide the technical development and support while the prime contractor manages the cleared staff and environments.
Our process begins with a free, no-obligation consultation to understand your needs. We then move to a detailed discovery and scoping phase to define project requirements and outcomes. We offer a 2-week paid trial period to demonstrate our capabilities. Once engaged, we follow a structured onboarding process to ensure a smooth start and continuous alignment.
We have a dedicated team of accessibility experts. Our process includes accessibility audits against WCAG and Section 508 standards, automated and manual testing with assistive technologies, and training for our developers on accessible coding practices. We integrate accessibility into the entire development lifecycle, not just as an afterthought.
Ready to Modernize Your Public Services?
Let's discuss how our secure and cost-effective GovTech outsourcing solutions can help you achieve your agency's mission. Schedule a free, confidential consultation with our public sector experts today.
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