OTT Outsourcing Services | Flawless Streaming Starts Here
Launch, manage, and scale your global OTT platform with an expert partner.
We handle the complexities of content, support, and technology, so you can focus on growth.
Trusted by Global Leaders and Innovative Startups
Stop Juggling, Start Streaming
The OTT market is exploding, but so are the operational headaches. From 24/7 content moderation and live-event support to complex technical issues and demanding subscribers, managing a successful streaming service is a resource-intensive battle. Trying to do it all in-house leads to burnout, missed growth opportunities, and a compromised viewer experience. You need a partner who lives and breathes streaming, allowing you to focus on content acquisition and market expansion.
Your Strategic Partner in the Streaming Wars
LiveHelpIndia provides comprehensive, managed outsourcing solutions specifically for OTT platforms. We're not just a vendor; we're an extension of your team, dedicated to ensuring your service runs flawlessly around the clock.
24/7 Content Moderation
Protect your brand and community with our expert team that enforces content policies in real-time, ensuring a safe and compliant viewing environment across all your user-generated and live content.
Live Event Support
From pay-per-view sports to major broadcast events, our dedicated support teams ensure seamless streaming, manage viewer inquiries, and resolve technical issues instantly, guaranteeing a high-quality live experience.
Tier 1 & 2 Technical Support
Empower your viewers with expert technical assistance. Our teams handle everything from password resets and billing inquiries to troubleshooting playback issues on various devices, reducing churn and improving satisfaction.
Global Scalability
Launch in new regions or handle massive viewership spikes without the overhead. Our flexible, scalable teams allow you to expand your operations on-demand, ensuring you're always prepared for growth.
Data & Analytics Management
Turn viewership data into actionable insights. We manage data tagging, reporting, and analytics to help you understand user behavior, optimize content strategy, and drive subscriber retention.
Security & Compliance Focus
Operate with confidence. Our CMMI 5, ISO 27001, and SOC2 certified processes ensure your platform and user data are managed with the highest standards of security and regulatory compliance.
Cost-Effective Operations
Reduce your operational expenditure by up to 60%. Leverage our offshore model to access top-tier talent and robust infrastructure without the high cost of building and maintaining a large in-house team.
AI-Powered Efficiency
We integrate AI-powered tools for intelligent ticket routing, automated metadata tagging, and sentiment analysis, enhancing the speed and accuracy of our support and moderation services.
20+ Years of Experience
Benefit from our two decades of experience in managing complex technical operations for global clients. We bring proven methodologies and deep industry knowledge to your OTT platform.
Comprehensive OTT Outsourcing Services
We offer a full spectrum of managed services designed to cover every operational aspect of your streaming platform. From content lifecycle management to subscriber support, we provide the backbone for your success.
Content Lifecycle Management
Ensure your content pipeline is efficient, accurate, and always ready for your audience. We manage the entire journey from ingestion to playback, handling the critical but time-consuming tasks that ensure a high-quality catalog.
- Content Ingestion & QC: We handle the uploading, transcoding, and quality control of VOD assets, ensuring they meet your platform's technical specifications.
- Metadata & Artwork Management: Our team creates, enriches, and manages metadata, subtitles, and promotional artwork to enhance content discovery and user experience.
- Content Moderation Services: We provide 24/7 moderation for VOD, live streams, and user-generated content to enforce community guidelines and protect your brand.
Real-Time Live Stream & Event Support
Deliver flawless live events that captivate your audience. Our specialized teams provide real-time monitoring and support for live streams, from local sports to global pay-per-view events, ensuring maximum uptime and viewer satisfaction.
- Live Stream Monitoring: We proactively monitor stream health, ad-insertion markers (SCTE), and CDN performance to identify and resolve issues before they impact viewers.
- Real-Time Incident Management: Our team acts as the first line of defense during live events, managing escalations and coordinating with your engineering teams to resolve critical issues fast.
- Clipping & Highlight Creation: We generate real-time highlights and social media clips from your live feeds, driving engagement and extending the reach of your content.
Multi-Channel Subscriber Support
Build loyalty and reduce churn with responsive, empathetic, and knowledgeable customer support. We act as the voice of your brand, providing exceptional service across every touchpoint.
- 24/7 Technical & Billing Support: We assist users with account management, billing inquiries, subscription issues, and technical troubleshooting across web, mobile, and connected TV devices.
- Community Management: Our team engages with your audience on social media and app store reviews, addressing feedback, answering questions, and fostering a positive community.
- Churn Prevention & Retention: We identify at-risk subscribers and execute targeted retention campaigns, gathering valuable feedback to help improve your service.
Platform & Technical Operations
Maintain a robust and reliable platform with our back-end operational support. We handle the essential technical tasks that keep your service running smoothly, freeing your engineers to focus on innovation.
- Platform Monitoring (NOC): Our Network Operations Center provides 24/7 monitoring of your infrastructure, including servers, APIs, and CDNs, to ensure high availability.
- Quality Assurance (QA) Testing: We perform rigorous manual and automated testing for new app releases and features across a wide range of devices to ensure a bug-free user experience.
- DRM & Content Security Support: We assist in managing Digital Rights Management workflows and content security protocols to protect your valuable assets from piracy.
Data, Analytics, and Reporting
Leverage your data to make smarter decisions. We help you collect, process, and analyze key metrics to understand your audience, measure performance, and drive strategic growth.
- Viewership Data Management: We ensure accurate data collection by managing event tagging and tracking across your applications, providing a clean dataset for analysis.
- Custom Reporting & Dashboards: Our team builds and maintains performance dashboards, delivering regular reports on key metrics like subscriber growth, churn, content engagement, and ad performance.
- Ad Operations (AdOps) Support: We assist in managing ad campaigns, trafficking creatives, and troubleshooting ad delivery issues to maximize your advertising revenue.
Our Seamless Onboarding Process
We make it easy to integrate our expert teams into your workflow. Our structured process ensures a smooth transition and rapid value delivery.
Discovery & Scoping
We work with you to understand your exact needs, workflows, and goals to define the scope of work and required team structure.
Team Assembly & Training
We handpick a dedicated team with the right skills and provide intensive, platform-specific training on your tools and brand voice.
Integration & Knowledge Transfer
Our team integrates with your systems (Zendesk, JIRA, etc.) and works alongside your in-house staff to ensure a complete knowledge transfer.
Launch & Continuous Improvement
We go live. Your dedicated manager provides regular performance reports and works with you to continuously optimize processes and KPIs.
Success in Streaming
See how we've helped OTT platforms like yours scale efficiently, improve viewer satisfaction, and protect their brand.
The Challenge
The client was struggling to provide 24/7 support for their global audience, especially during major pay-per-view events that caused massive spikes in traffic and support requests. Their small in-house team was overwhelmed, leading to long response times and viewer frustration.
Key Challenges:
- Inability to provide round-the-clock live stream monitoring.
- High volume of support tickets during peak events.
- Difficulty troubleshooting streaming issues across diverse devices and regions.
- High operational costs of hiring and training a large, specialized in-house team.
Our Solution
LiveHelpIndia deployed a dedicated, multi-lingual team of 50+ agents to provide 24/7/365 live stream monitoring and Tier 1 technical support.
- Established a proactive stream monitoring protocol to identify and escalate issues before they became widespread.
- Implemented a tiered support system to efficiently handle billing, account, and technical inquiries.
- Created a comprehensive knowledge base and training program for various streaming devices and common issues.
- Provided a flexible staffing model that could scale up by 200% for major PPV events.
The Challenge
The client had a backlog of hundreds of film titles waiting to be ingested, quality-checked, and published. Their manual, inefficient content operations process was a major bottleneck, slowing down content acquisition and frustrating distribution partners.
Key Challenges:
- Slow and error-prone VOD asset ingestion and transcoding.
- Inconsistent and incomplete metadata, affecting content discovery.
- Lack of a standardized Quality Control (QC) process.
- Inability to quickly scale content processing to meet demand.
Our Solution
We provided a dedicated team to manage the client's end-to-end content pipeline, from ingestion to publishing.
- Implemented a streamlined workflow for VOD asset delivery, transcoding, and QC, using the client's OVP.
- Took over all metadata management, including enrichment, subtitle/caption alignment, and artwork creation.
- Developed a multi-point QC checklist to ensure all assets met technical and editorial standards before going live.
- Cleared the entire content backlog within 60 days and established a 48-hour turnaround for new titles.
The Challenge
The client's platform featured live broadcasts and user-submitted content, creating a significant risk of brand-unsafe material appearing on their service. They needed a robust, 24/7 content moderation solution to protect their viewers, advertisers, and reputation.
Key Challenges:
- High volume of user-generated content and live chat needing moderation.
- Risk of inappropriate or harmful content damaging brand reputation.
- Need for rapid response to violations of community guidelines.
- Difficulty scaling moderation efforts to cover a 24/7 news cycle.
Our Solution
LiveHelpIndia established a 24/7 content moderation team trained specifically on the client's detailed content policies and brand safety guidelines.
- Provided real-time moderation for live stream chats and comments.
- Reviewed all user-submitted videos and images within 15 minutes of submission.
- Utilized a combination of AI tools for initial flagging and human moderators for nuanced decision-making.
- Delivered detailed weekly reports on moderation activity, trends, and policy enforcement.
Technology & Platform Expertise
Our teams are proficient with the entire OTT ecosystem. We seamlessly integrate with your existing technology stack, whether it's a custom-built platform or a leading OVP.
What Our Clients Say
Scaling our customer support for a global launch felt impossible until we partnered with LiveHelpIndia. Their team was trained and fully integrated in weeks, providing exceptional 24/7 service from day one. Our churn rate has visibly decreased.
COO, a leading Entertainment SVOD Platform
The level of detail their content moderation team provides is outstanding. They understand the nuances of our community guidelines and protect our brand proactively. It's a true partnership that lets our core team sleep at night.
Head of Trust & Safety, a Social Video App
We offloaded our entire VOD content ingestion and QC process to LiveHelpIndia, and it's been one of the best decisions we've made. Their efficiency and accuracy have accelerated our content pipeline by at least 3x.
VP of Content Operations, a Niche Streaming Service
For our live pay-per-view events, failure is not an option. LiveHelpIndia's real-time stream monitoring and support team is our insurance policy. They catch potential issues before they impact our viewers.
CTO, a Major Sports Broadcasting Company
The data analytics and reporting team at LiveHelpIndia transformed our raw data into actionable insights. Their dashboards give us a clear view of content performance and subscriber behavior, which is invaluable for our strategy.
Head of Analytics, an Educational Media Platform
Their flexibility is key. We started with a small team for after-hours support and have since scaled up to a full 24/7 operation covering multiple functions. The process has been seamless and incredibly cost-effective.
Founder & CEO, a Fitness Streaming Startup
Flexible Engagement Models
We offer flexible, transparent, and scalable engagement models designed to align with your business objectives and budget.
Dedicated Team Model
An entire team that works exclusively as an extension of your in-house operations. This model provides maximum control, integration, and knowledge retention. Ideal for long-term, complex operational needs.
Managed Services Model
We take full responsibility for specific outcomes and deliverables based on agreed-upon KPIs. You define the 'what,' and we manage the 'how.' Perfect for outsourcing entire functions like content moderation or Tier 1 support.
On-Demand & Project-Based
Need support for a specific project, a major live event, or a temporary backlog? This model offers the flexibility to access our expertise for a defined period or task without a long-term commitment.
Frequently Asked Questions
We have a rigorous, multi-stage recruitment process to hire agents with strong communication skills and technical aptitude. Every team member then undergoes intensive, client-specific training on your platform, brand voice, and operational protocols. Quality is continuously monitored through KPI tracking, regular performance reviews, and calibration sessions with your team.
Security is paramount. We are an ISO 27001 and SOC 2 certified company, adhering to the highest international standards for information security management. Our facilities have strict physical and network security controls, and all team members sign comprehensive NDAs. We work within your systems to ensure data remains secure within your environment.
Our teams are experts at adapting to your ecosystem. We seamlessly integrate with all major platforms, including Zendesk, Salesforce, Jira, Slack, and various OVPs and CMSs. During the onboarding process, we map out your workflows and configure our access to operate as a natural extension of your in-house team.
Absolutely. Scalability is one of the core benefits of our model. We can quickly scale your dedicated team up to handle viewership spikes, new market launches, or major live events. Similarly, you can scale down as needed, providing financial flexibility that is difficult to achieve with in-house staff.
We provide transparent and comprehensive reporting tailored to your needs. You will receive regular performance reports (daily, weekly, or monthly) with key metrics such as ticket volumes, resolution times, CSAT scores, content moderation accuracy, and SLA achievement. Your dedicated account manager will also hold regular review meetings to discuss performance and strategic improvements.
Ready to Scale Your OTT Platform?
Let's talk about how our managed outsourcing services can reduce your operational burden, protect your brand, and help you deliver a world-class streaming experience. Schedule a free, no-obligation consultation with one of our OTT specialists today.
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