Get expert, 24/7 managed OTT services—from content ingestion and moderation to technical support and user management. Reduce your operational costs by up to 60% and focus on what you do best: creating great content.
Request A Free ConsultationFor modern media companies, launching and scaling an OTT platform is a high-stakes game. You're battling for viewers' attention while juggling immense technical complexity, unpredictable user demand, and the crippling cost of a 24/7 in-house team.
Every minute of downtime, every poor support interaction, and every piece of harmful content that slips through is lost revenue and a damaged brand.
We provide a dedicated, AI-enabled team that embeds into your operation, handling the entire backend lifecycle so you can innovate faster, scale fearlessly, and deliver a flawless viewer experience every time. Stop managing infrastructure; start growing your audience.
Scaling an OTT platform requires constant, high-stakes attention. If you are struggling with rising costs, technical instability, or an overwhelmed support team, you are not alone. We transform these friction points into your competitive advantage.
The Pain: Hiring, training, and maintaining a 24/7 team to handle global demand is financially draining and slows your time-to-market. Your OpEx is ballooning, yet your service quality remains inconsistent.
The LHI Solution: Cut OpEx by up to 60% with our flexible, AI-augmented managed services. Scale your team up or down in 48-72 hours, turning fixed headcount costs into a lean, predictable variable expense.
The Pain: Managing video pipelines, DRM, CDNs, and transcoding across a fragmented device landscape is a massive technical burden. Every minute of downtime during a peak event costs you viewers and revenue.
The LHI Solution: Gain 24/7 platform monitoring from certified experts in AWS Media Services, DRM, and global CDNs. We act as your proactive technical extension, ensuring 99.9% uptime and rapid incident response.
The Pain: Inappropriate user-generated content (UGC) can destroy your brand reputation overnight. Manual moderation is slow, inaccurate, and doesn't scale with your library growth.
The LHI Solution: Implement AI-augmented human moderation. We filter harmful content in real-time, 24/7, with 99.5% accuracy. Protect your brand, ensure regulatory compliance, and keep your community safe without the manual grind.
The Pain: Your core engineering team is constantly pulled away to solve routine customer issues like password resets or playback glitches. This distraction halts your product roadmap and innovation.
The LHI Solution: Offload L1/L2/L3 support to our specialized teams. We resolve technical issues instantly, reduce churn, and provide deep analytics to your product team, letting your engineers focus exclusively on building the future of your platform.
We provide a complete operational ecosystem for your OTT platform, ensuring quality, security, and scalability across your entire content lifecycle.
We provide comprehensive oversight of your entire OTT ecosystem. From infrastructure monitoring to user account management, our team acts as your single point of contact for all operational activities, ensuring your platform runs smoothly 24/7 so you can focus on business growth.
Protect your brand and community from harmful User-Generated Content (UGC) and inappropriate material. Our AI-augmented human moderation teams work 24/7 to review, flag, and action video, text, and images in real-time, ensuring a safe and positive user experience.
Deliver exceptional support to your global user base. Our teams provide round-the-clock technical assistance via chat, email, and voice, handling everything from password resets (L1) to complex streaming and playback issues (L2/L3), reducing churn and improving user satisfaction.
Accelerate your content-to-live pipeline. We manage the entire workflow, from receiving source files to transcoding, quality control (QC), and ensuring assets are correctly formatted and available across all endpoints. This eliminates bottlenecks and gets your content to viewers faster.
Enhance content discovery and user engagement. Our team meticulously creates, curates, and enriches metadata—including titles, descriptions, tags, and artwork. Accurate and compelling metadata improves searchability and powers better recommendation engines.
Ensure flawless execution of your most critical content. We provide dedicated support for live events, including pre-event stream health checks, real-time monitoring during the broadcast, and immediate incident response to minimize any disruption for your viewers.
Protect your premium content from piracy. Our team has expertise in managing and troubleshooting leading DRM technologies like Google Widevine, Apple FairPlay, and Microsoft PlayReady. We ensure your content is securely encrypted and accessible only to authorized users.
Streamline the entire user lifecycle, from registration and onboarding to billing inquiries and cancellations. Our team manages user accounts, processes subscription changes, and handles billing support, ensuring a smooth and positive experience for your paying customers.
Go beyond basic uptime monitoring. We proactively track key performance indicators like startup time, buffering ratios, and video quality across different devices and networks. This allows us to identify and resolve performance issues before they lead to user complaints.
Maximize your advertising revenue for AVOD/FAST models. Our AdOps team manages ad trafficking, campaign setup, yield optimization, and reporting. We ensure high fill rates and optimal CPMs while maintaining a positive user experience.
Turn data into decisions. We configure, manage, and analyze data from your OTT platform to produce actionable reports on user behavior, content performance, and operational health. These insights help you make smarter decisions about content acquisition, product features, and marketing.
Maintain a pristine and efficient video-on-demand library. Our service includes organizing, archiving, and managing the lifecycle of your VOD assets. We ensure your content library is easily searchable, compliant with rights agreements, and optimized for performance.
Safeguard your OTT service against threats. Our security team provides continuous monitoring for suspicious activities, manages user access controls, and ensures your platform adheres to industry-specific regulations. We act as your first line of defense in protecting your digital assets.
We handle the operational side of your application presence across various app stores (Apple, Google Play, Roku, etc.). This includes managing app submissions, responding to user reviews, and coordinating updates, ensuring your app remains compliant and well-regarded.
For B2B or premium B2C services, we provide a dedicated onboarding experience to ensure new users can fully leverage your platform. Our customer success activities are designed to increase adoption, reduce early-stage churn, and drive long-term user value.
We combine deep domain expertise, AI-augmented workflows, and a proven global delivery model to help you scale your OTT operations with confidence.
Leverage our global delivery model and AI-driven efficiencies to significantly cut costs associated with hiring, training, and managing a 24/7 in-house team. We provide a clear ROI by turning your fixed operational costs into a predictable, scalable, and more affordable variable expense.
Your platform never sleeps, and neither do we. Our teams in India operate around the clock, providing continuous platform monitoring, live event support, and real-time customer assistance. This ensures seamless operations across all time zones, guaranteeing uptime and immediate response.
Stop searching for unicorns. Gain immediate access to our 1000+ strong team of vetted experts, including video engineers, multilingual support agents, certified cloud specialists, and AI-powered content moderators. We provide the exact skills you need, when you need them.
We don't just add people; we add intelligence. Our services are augmented with AI for faster ticket routing, automated content flagging, and predictive quality monitoring. This allows our teams to resolve issues faster, handle greater volume, and provide smarter insights for your business.
Protect your content, your users, and your brand. As an ISO 27001 and SOC 2 certified company, we adhere to the highest standards of data security and privacy. Our robust protocols ensure your operations are secure and compliant with global regulations like GDPR and COPPA.
Chaos doesn't scale. Our operations are built on CMMI Level 5 certified processes, the highest appraisal for process optimization. This guarantees consistent quality, predictable outcomes, and a structured approach to managing every aspect of your OTT platform, from day one.
Your demand fluctuates. Your team should too. We enable you to scale your operational support up or down in as little as 48-72 hours. Easily handle traffic spikes from live events, new content drops, or marketing campaigns without the burden of permanent hiring.
Confidence before commitment. Our 2-week paid trial allows you to experience our service and vet our team's expertise firsthand. If you're not completely satisfied, our free-replacement guarantee ensures we find the perfect fit for your needs at no additional cost.
We act as a true extension of your team. You get a dedicated project manager and a stable, long-term team that understands your platform and your goals. We take ownership of the outcomes, freeing you to focus on strategic growth initiatives.
"Partnering with LiveHelpIndia was one of the best financial decisions we've made. Our operational costs are down nearly 50%, and our platform's reliability has never been better. Their team is professional, responsive, and truly integrated into our workflow."
"As a startup, we couldn't afford a 24/7 in-house team. LiveHelpIndia gave us access to enterprise-level talent and infrastructure at a startup-friendly price. They handle all the technical headaches, so we can focus on creating great fitness content."
"I was skeptical about outsourcing our L2/L3 support, but LiveHelpIndia's technical expertise is undeniable. Their engineers are skilled, certified, and have solved complex streaming issues that had stumped our internal team. They are a reliable and highly competent partner."
"Their content moderation service is essential for our brand. The AI-powered team is incredibly accurate and fast, ensuring our platform remains a safe space for children. The peace of mind they provide is invaluable."
"The flexibility to scale our support team up for major online conferences and then back down has been a huge advantage. LiveHelpIndia makes it seamless. Their 24/7 availability means our global community always has someone to turn to for help."
"The transparency in their pricing and the detailed reporting they provide make my job easy. We have a clear view of the ROI, and the cost savings compared to our previous in-house model are significant and consistent."
Choose the partnership structure that aligns perfectly with your operational scale, goals, and budget requirements.
Ideal for: Large-scale platforms needing full-time, integrated operational support.
Timeline: Long-term engagement (12+ months)
Monthly billing based on team composition.
Ideal for: Mid-sized businesses needing expert support for specific functions (e.g., content moderation, L2 support).
Timeline: Medium to long-term engagement (6+ months)
Fixed monthly fee per pod.
Ideal for: Businesses needing to scale for specific situations like live events or product launches.
Timeline: Short-term, project-based
Billed per event or on an hourly/daily basis.
| Criteria | In-House Operations | LiveHelpIndia Managed |
|---|---|---|
| Cost Structure | Fixed/High (Salaries, Benefits, Real Estate) | Variable/Optimized (Up to 60% Savings) |
| Hiring & Onboarding | Weeks/Months (High Recruitment Risk) | 48-72 Hours (Proven Expert Pool) |
| Technical Expertise | Generalist/Limited to Internal Hires | 1000+ Vetted, Certified OTT Experts |
| Operational Focus | Distracting (Mgmt. Overhead & Training) | Strategic (Outcome-Based Delivery) |
| Security & Compliance | Manual Enforcement | ISO 27001, SOC 2, CMMI 5 Certified |
| Availability | Limited by Shifts & Time Zones | 24/7/365 Non-Stop Global Coverage |
An ambitious US-based startup, 'IndieFlix Central,' aimed to launch a subscription-based VOD service for independent filmmakers. With a small founding team and limited seed funding, they faced the challenge of building a 24/7 operational infrastructure for content processing, user support, and platform monitoring.
The founder needed to get the platform to market quickly to secure a first-mover advantage. However, the operational requirements—ingesting hundreds of films, moderating comments, providing 24/7 user support, and monitoring stream quality—were overwhelming for their 3-person team.
LiveHelpIndia deployed a dedicated 'OTT Launch Pod'. We established a streamlined content ingestion workflow, set up a 24/7 shared customer support team, implemented proactive QoS monitoring, and provided a dedicated project manager.
"LiveHelpIndia wasn't just a vendor; they were our launch partner. Their team handled all the backend operations, which allowed us to focus on signing filmmakers and marketing our platform."
A major European sports broadcaster was launching a new direct-to-consumer (DTC) OTT service to stream premier league soccer matches globally. The success of the service depended on delivering a flawless, low-latency live viewing experience to millions of concurrent users.
The broadcaster faced immense risk. Any buffering, downtime, or technical glitches during a live match would result in immediate customer backlash, churn, and significant brand damage. They needed a highly skilled, 24/7 team to monitor stream health and manage traffic spikes.
We implemented a three-tiered solution: dedicated 24/7 QoS/QoE monitoring, scalable L2/L3 technical support including video engineers on standby, and a 'Live Event War Room' protocol for instant incident response.
"For live sports, there are no second chances. LiveHelpIndia's live event support team is phenomenal. Their proactive monitoring and instant response during our biggest matches have been critical."
A fast-growing EdTech platform in Australia with a library of over 10,000 video courses was struggling with operational inefficiencies. Their content pipeline was slow, and their small support team was overwhelmed, leading to negative reviews and increasing user churn.
The platform's growth was being throttled. New courses were taking weeks to go live due to a manual QC process. At the same time, users were waiting over 48 hours for support responses, leading to frustration and a churn rate that threatened profitability.
We re-engineered their ingestion process, implementing a parallel workflow with a dedicated QC team. For support, we deployed an AI-enabled team using smart ticket routing to handle L1 queries instantly, with a guaranteed 1-hour response SLA.
"Our course creators are happier, and our students are happier. LiveHelpIndia streamlined our entire content pipeline and their support team is incredibly professional. The improvement in our user satisfaction speaks for itself."
Don't just outsource your operations; evolve them. Our phased integration strategy ensures your platform doesn't just keep pace with the market—it leads it. We combine the reliability of human expertise with the precision of AI to build a resilient, scalable future for your media business.
We establish the bedrock of your operations. This involves rigorous process mapping, CMMI Level 5 documentation, and embedding our 24/7 human-in-the-loop support teams into your existing workflows.
We introduce AI-driven efficiencies to your core operations. By automating repetitive tasks, we free up our human experts to handle complex, high-value decision-making, increasing throughput and accuracy.
We move from reactive to proactive. Our systems leverage advanced data analytics and sentiment-aware AI to anticipate user needs, prevent churn, and optimize infrastructure before issues ever arise.
We have helped hundreds of organizations streamline their OTT operations. Here are the answers to the most common questions our clients ask during their evaluation.