1. Discovery & Alignment
We start by listening. Our experts conduct deep-dive sessions to understand your goals, challenges, and existing workflows. We map your processes and identify the key opportunities for improvement and automation.
Intelligent Outsourcing: AI-Powered BPO Services That Drive Growth
Stop just cutting costs. Start scaling intelligently.
We combine elite global talent with cutting-edge AI to transform your customer support,
marketing, and back-office operations into a competitive advantage.
A Full Spectrum of AI-Powered Outsourcing Solutions
From revolutionizing customer engagement to optimizing complex back-office workflows, our services are designed to integrate seamlessly, scale effortlessly, and deliver measurable business impact.
AI-Enabled Customer Support
We deliver exceptional, 24/7 omnichannel support that builds loyalty. Our AI agents handle common queries instantly, freeing up human experts for complex, high-empathy interactions.
- Reduce response times by up to 80% with AI-powered chatbots.
- Increase First Contact Resolution (FCR) rates through intelligent routing.
- Boost customer satisfaction (CSAT) with consistent, high-quality support.
Omnichannel Live Chat
Engage customers in real-time on your website, in-app, or on social media. Our blend of AI and human chat agents provides instant, personalized assistance, turning visitors into customers.
- Increase lead generation by proactively engaging website visitors.
- Improve conversion rates by answering questions at the point of decision.
- Provide seamless support across multiple digital touchpoints.
AI-Powered Virtual Assistants
Delegate administrative, creative, and technical tasks to our highly skilled virtual assistants. Powered by AI tools, they manage schedules, handle correspondence, and streamline your daily operations.
- Free up your core team to focus on strategic, high-value activities.
- Access a wide range of skills on-demand without hiring full-time staff.
- Ensure administrative tasks are handled with precision and efficiency.
24/7 Voice & Call Center
Our AI-enhanced call centers offer intelligent call routing, automated status updates, and advanced analytics, ensuring every caller receives prompt and professional service, day or night.
- Guarantee 24/7 availability for your customers across all time zones.
- Reduce call abandonment rates with AI-driven call triage and queuing.
- Gain deep insights into call trends and customer sentiment.
Robotic Process Automation (RPA)
Automate high-volume, repetitive tasks like data entry, invoice processing, and report generation. Our RPA solutions eliminate human error, increase speed, and free up your employees for more strategic work.
- Achieve 99.9% accuracy in data processing and administrative tasks.
- Reduce operational costs by automating manual workflows.
- Scale processing capacity instantly without adding headcount.
Data Entry & Management
Ensure your data is clean, accurate, and organized. We use a combination of AI-powered data extraction and meticulous human verification to manage your data with unparalleled precision.
- Improve data quality to power better business intelligence and decision-making.
- Automate data collection from various sources, including documents and forms.
- Maintain CRM and database hygiene for more effective marketing and sales.
Finance & Accounting Outsourcing
Streamline your financial operations with our expert F&A services. We handle everything from bookkeeping and accounts payable/receivable to financial reporting and analysis, all with AI-enhanced accuracy.
- Ensure compliance and reduce audit risks with meticulous record-keeping.
- Improve cash flow management through timely invoice processing and collections.
- Gain access to expert financial analysis without the cost of a large in-house team.
Research & Data Analysis
Leverage our research teams to gather market intelligence, competitive analysis, or any custom data set you need. We use AI tools to sift through vast amounts of information and deliver actionable insights.
- Make informed strategic decisions based on comprehensive market data.
- Identify emerging trends and opportunities before your competitors.
- Outsource time-consuming research tasks to a dedicated, expert team.
AI-Driven SEO Services
Dominate search engine rankings with our data-driven SEO strategies. We use AI for predictive keyword analysis, competitor tracking, and technical optimization to drive sustainable organic growth.
- Increase organic traffic and capture high-intent leads.
- Build topical authority and become a recognized leader in your industry.
- Achieve a higher ROI compared to traditional paid advertising channels.
PPC & Paid Media Management
Maximize your ad spend with our AI-optimized PPC campaigns. We leverage machine learning for bid management, audience targeting, and ad copy testing to deliver the lowest cost-per-acquisition.
- Generate qualified leads and sales instantly from platforms like Google and LinkedIn.
- Continuously optimize campaigns for peak performance using predictive analytics.
- Gain a competitive edge with smarter targeting and budget allocation.
Social Media Management
Build a vibrant community and drive engagement with our strategic social media services. We use AI tools for content scheduling, sentiment analysis, and performance tracking to grow your brand's online presence.
- Increase brand awareness and foster customer loyalty.
- Manage your online reputation and engage with your audience effectively.
- Drive website traffic and leads from key social platforms.
Content Creation & Marketing
Fuel your marketing funnel with high-quality, SEO-optimized content. Our team of writers, designers, and strategists create compelling blog posts, whitepapers, and case studies that attract and convert your target audience.
- Establish thought leadership and build trust with valuable content.
- Improve search engine rankings and attract organic traffic.
- Nurture leads and support the sales process with targeted assets.
IT & Software Development
Augment your tech team or outsource entire projects to our pool of expert developers. We specialize in custom software, web and mobile app development, leveraging AI to accelerate development cycles.
- Access top-tier development talent for a fraction of the cost.
- Accelerate your product roadmap and get to market faster.
- Ensure high-quality, scalable, and secure software solutions.
CAD, CAM & Engineering
From architectural drafts to complex 3D product models, our certified engineering team provides high-precision design and drafting services, utilizing the latest CAD/CAM software for optimal results.
- Reduce design-to-manufacturing time with efficient drafting services.
- Ensure accuracy and compliance with industry standards.
- Scale your engineering capacity for large projects without hiring in-house.
Cybersecurity & Compliance
Protect your business with our managed cybersecurity services. We offer 24/7 monitoring, threat detection, and compliance management to safeguard your data and infrastructure.
- Mitigate risks and protect against costly data breaches.
- Ensure compliance with regulations like GDPR, HIPAA, and PCI DSS.
- Gain access to enterprise-grade security expertise and technology.
Your Strategic Growth Partner, Not Just a Vendor
We built our company on a foundation of trust, innovation, and an unwavering commitment to client success. Here’s why business leaders choose LiveHelpIndia to power their growth.
AI-Infused Operations
We don't just use AI; we embed it into the core of our operations. This AI-first approach means you benefit from unparalleled efficiency, data-driven insights, and continuous process improvement from day one.
Unmatched Security
Your data security is non-negotiable. As a SOC 2, ISO 27001, and PCI DSS compliant company, we provide enterprise-grade security protocols and infrastructure to protect your most valuable assets.
Proven Process Maturity
With a CMMI Level 5 appraisal, we operate at the highest level of process optimization. This guarantees you consistent, predictable, and high-quality outcomes, minimizing risk and maximizing performance.
Top 5% Vetted Talent
We provide access to an elite pool of global professionals who undergo a rigorous vetting process. You get dedicated experts who are not only skilled but also perfectly aligned with your company culture.
Seamless 24/7 Operations
Our global delivery model ensures we are always on, acting as a true extension of your team. We eliminate time zone barriers, providing round-the-clock productivity and support for your business and customers.
Radical Flexibility
Business needs change. We provide flexible engagement models that allow you to scale your team up or down within 48-72 hours, ensuring you only pay for the resources you need, when you need them.
Transparent Reporting
We believe in complete transparency. You get access to real-time dashboards and receive regular, detailed performance reports, giving you a clear view of your ROI and our impact on your KPIs.
Rapid Onboarding
Our streamlined onboarding process gets your dedicated team integrated and productive in record time. We handle all the training and knowledge transfer, ensuring a smooth and efficient start.
Decades of Experience
Since 2003, we have been a trusted partner to over 1,000 businesses, from startups to Fortune 500 companies. Our longevity is a testament to our reliability, expertise, and commitment to delivering results.
Real-World Results, Measurable Impact
Don't just take our word for it. See how we've helped businesses across various industries transform their operations and achieve remarkable growth.
Transforming Customer Onboarding for a High-Growth FinTech
Client Overview: A rapidly growing FinTech platform providing payment processing solutions for small businesses. They were struggling to manage a massive influx of new customer applications, leading to long onboarding times, high drop-off rates, and frustrated potential clients.
The Problem: Their manual, in-house onboarding process couldn't keep up with their marketing success. Each application required manual verification, compliance checks, and data entry, creating a significant bottleneck that was stifling growth and damaging their reputation.
Key Challenges:
- Onboarding time exceeding 72 hours per customer.
- High error rates in manual data entry, causing compliance issues.
- Inability to provide 24/7 support for a global applicant base.
- Scaling the in-house team was too slow and expensive.
Our Solution:
We deployed a hybrid team of AI-powered automation bots and skilled back-office professionals:
- Implemented RPA bots to automate data extraction from application documents.
- Established a dedicated 24/7 team to handle exceptions and perform final compliance checks.
- Integrated an AI-powered chatbot to answer applicant queries in real-time.
- Created a streamlined workflow that reduced manual touchpoints by 70%.
"LiveHelpIndia didn't just give us more people; they gave us a smarter process. Our onboarding is now a competitive advantage, not a liability."
- Sarah K., COO, FinPay Solutions
85%
Reduction in Average Onboarding Time
40%
Increase in Customer Conversion Rate
60%
Reduction in Onboarding Costs
Elevating Customer Support for a B2B SaaS Platform
Client Overview: A leading SaaS company providing project management software to enterprise clients. Their existing support team was overwhelmed, leading to long ticket resolution times and declining customer satisfaction scores, which put key renewals at risk.
The Problem: They needed to provide expert, 24/7 technical support to a demanding global user base without tripling their support budget. Their in-house team was burning out, and they lacked the ability to provide after-hours support for their European and Asian clients.
Key Challenges:
- Average ticket resolution time was over 24 hours.
- CSAT scores had dropped by 15% in six months.
- No support coverage outside of US business hours.
- High agent turnover due to workload and stress.
Our Solution:
We implemented a dedicated, tiered support team that became a seamless extension of their in-house experts:
- Provided a 24/7 Level 1 support team to handle common issues and triage tickets.
- Trained a specialized Level 2 team with deep product knowledge to manage complex technical queries.
- Deployed an AI-powered knowledge base to empower both agents and customers with instant answers.
- Established a clear escalation path to the client's in-house Level 3 engineers.
"The 24/7 support from LiveHelpIndia has been a game-changer for our global enterprise clients. Our CSAT scores are at an all-time high, and our renewal rates have stabilized."
- Mark R., VP of Customer Success, ProjectFlow Inc.
90%
Of Tickets Resolved in Under 1 Hour
25%
Increase in Customer Satisfaction (CSAT)
50%
Lower Cost Per Ticket Resolution
Automating E-commerce Operations for a Fast-Fashion Brand
Client Overview: A rapidly scaling online fashion retailer experiencing explosive growth. Their manual processes for order processing, inventory updates, and customer service were creating shipping delays, stock errors, and a backlog of customer complaints.
The Problem: Their operational infrastructure couldn't handle the sales volume. Staff were spending all their time on repetitive data entry and answering basic "where is my order?" questions, instead of focusing on merchandising and growth.
Key Challenges:
- High rate of shipping errors due to manual order entry.
- Inventory levels on the website were frequently out of sync with the warehouse.
- Customer service response times were over 48 hours during peak seasons.
- Inability to process returns and exchanges efficiently.
Our Solution:
We deployed a comprehensive back-office and customer support solution to automate and streamline their entire order-to-cash cycle:
- Used RPA to automate order processing from their Shopify store to their shipping software.
- Provided a dedicated team for real-time inventory management and catalog updates.
- Deployed an AI chatbot to handle 70% of incoming customer queries about order status and returns.
- Set up an efficient process for managing returns, exchanges, and customer escalations.
"LiveHelpIndia automated the chaos. We can now handle 10x the order volume with the same core team. They are the operational backbone of our business."
- Jessica W., Founder, StyleTrove
99.8%
Order Processing Accuracy
70%
Reduction in Repetitive Customer Queries
45%
Improvement in Operational Efficiency
Our Blueprint for Your Success
We follow a proven, collaborative methodology to ensure our solutions are perfectly aligned with your business goals, delivering measurable results and a seamless integration experience.
2. Solution Design & Strategy
Based on the discovery phase, we design a custom solution blueprint. This includes defining the team structure, selecting the right AI tools, setting clear KPIs, and creating a detailed implementation roadmap.
3. Seamless Implementation & Onboarding
Our dedicated implementation team manages the entire setup. We configure the technology, train your dedicated team on your specific processes, and ensure a smooth knowledge transfer, getting you up and running with minimal disruption.
4. Govern, Optimize & Scale
Our partnership doesn't end at launch. We provide continuous governance, monitor performance against KPIs, and proactively identify opportunities for optimization. As you grow, we scale your team and solutions to meet new demands.
Technology & Platforms We Master
Our teams are proficient in the industry-leading tools and platforms your business already uses, ensuring seamless integration and immediate productivity.
What Our Clients Say
We're proud to be a catalyst for growth for businesses around the world. But don't just hear it from us—see what our clients have to say about our partnership.
"The level of professionalism and expertise is unmatched. LiveHelpIndia's 24/7 support team has become an indispensable part of our operations, directly contributing to a 20% increase in customer retention."
"Their AI-powered data entry solution saved us over 1,000 manual hours in the first quarter alone. The accuracy is flawless, and it has freed up my team to focus on patient care instead of paperwork."
"As a startup, we needed to scale our marketing efforts without a huge budget. Their digital marketing team delivered incredible results, doubling our organic leads while lowering our cost-per-acquisition."
"The security and compliance (SOC 2, ISO 27001) were major factors for us. LiveHelpIndia provides peace of mind, knowing our sensitive financial data is handled with the utmost care and professionalism."
"The flexibility to scale our team up during peak season and down in the off-season is a massive advantage. It's the perfect model for our e-commerce business and has saved us over 50% in staffing costs."
"We were hesitant about outsourcing our CAD services, but the quality of work and the speed of delivery have been exceptional. Their engineers are true experts and integrate perfectly with our in-house team."
Meet Some of Our Experts
Our strength lies in our people. We are a team of strategists, technologists, and domain experts dedicated to your success.
Kuldeep K.
Founder & CEO - Expert in enterprise growth solutions and AI strategy for organizations of all sizes.
Amit A.
Founder & COO - Specialist in enterprise technology solutions and operational excellence.
Abhishek P.
Founder & CFO - Expert in enterprise architecture and financial solutions for scalable growth.
Prachi D.
Manager, Certified AI & Cloud Solutions Expert, specializing in IoT and Quantum Computing applications.
Flexible Engagement Models Built For You
We understand that one size doesn't fit all. Choose the model that best aligns with your business objectives, budget, and operational needs.
Dedicated Team
Your own offshore team, fully managed by us, working exclusively on your projects. This model is ideal for long-term needs, providing stability, deep domain expertise, and seamless integration with your company culture.
Staff Augmentation
Extend your in-house team with our skilled professionals. You manage the resources directly, while we handle all HR and administrative overhead. Perfect for filling skill gaps or scaling up for specific projects.
Project-Based Model
Have a specific project with well-defined requirements? We'll provide a complete team to deliver the project from start to finish for a fixed price. Ideal for software development, marketing campaigns, or automation initiatives.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from business leaders like you.
We take security extremely seriously. Our company is SOC 2, ISO 27001, and PCI DSS compliant. We implement multi-layered security protocols, including data encryption, access controls, regular security audits, and secure network infrastructure. All employees undergo rigorous background checks and sign strict confidentiality agreements.
Our onboarding process is designed for speed. For most services, we can have your dedicated team or virtual assistants selected, trained, and ready to start within 48-72 hours. For more complex projects, we typically launch within 1-2 weeks after the initial discovery and solution design phase.
We believe in full transparency. You will have a dedicated account manager and receive regular performance reports (daily, weekly, or monthly based on your preference). We also provide access to real-time dashboards where you can monitor key performance indicators (KPIs), track progress, and view your team's productivity.
Our operations run 24/7/365. We structure our teams to ensure there is always overlap with your business hours for seamless communication. We use modern collaboration tools like Slack, Microsoft Teams, and Jira, and your dedicated team will feel like a true extension of your in-house staff, regardless of geography.
Your satisfaction is our priority. We offer a free replacement guarantee. If any member of your dedicated team is not meeting your expectations, we will work with you to understand the issues and quickly provide a replacement at no additional cost for the knowledge transfer and onboarding.
Ready to Build Your Unfair Competitive Advantage?
Let's talk about how our AI-powered solutions and expert global talent can help you scale faster, operate smarter, and deliver an exceptional customer experience. Schedule a free, no-obligation consultation with one of our growth strategists today.
Schedule Your Free Consultation