Managed Back Office Outsourcing: Scale Faster, Spend Smarter.
Stop letting repetitive, non-core tasks drain your resources and stifle innovation. Our AI-augmented back office teams handle the operational details with precision and efficiency, so you can focus on building your empire.
Unlock Your EfficiencyTrusted by Global Leaders and Innovative Startups Alike
Why Partner with LiveHelpIndia for Back Office Support?
We're not just another BPO provider. We are your strategic operations partner, blending world-class human talent with cutting-edge AI to create a back office that's not a cost center, but a competitive advantage.
Ironclad Data Security
Your data's security is non-negotiable. As a SOC 2, ISO 27001, and PCI DSS certified company, we implement rigorous security protocols and AI-driven threat detection to ensure your information is always protected.
Seamless & Rapid Onboarding
Time is your most valuable asset. Our proven, streamlined onboarding process gets your dedicated back office team up and running in as little as 48-72 hours, ensuring immediate impact with minimal disruption.
AI-Powered Precision
We leverage the latest in AI and Robotic Process Automation (RPA) to automate repetitive tasks, minimize human error, and deliver unparalleled accuracy and efficiency in all our back office functions.
Guaranteed Performance
We stand by the quality of our talent. With our 2-week paid trial and free replacement guarantee, you can be confident in your team's performance. We ensure you have the right people for the right job, always.
Drastic Cost Reduction
Achieve significant savings of up to 60% on your operational costs without sacrificing quality. Our offshore model gives you access to top-tier talent at a fraction of the cost of an in-house team.
Proven Process Maturity
With CMMI Level 5 appraisal, our processes are optimized for quality and continuous improvement. This means you get consistent, reliable, and high-quality outcomes every single time, guaranteed.
24/7 Global Operations
Your business doesn't sleep, and neither do we. Our teams can operate 24/7 and align with your specific time zone, ensuring tasks are completed on your schedule and providing seamless integration with your global operations.
An Extension of Your Team
We go beyond being a vendor. We integrate deeply with your tools and culture, acting as a true extension of your in-house team. Your dedicated account manager ensures clear communication and total alignment with your goals.
Customized, Scalable Solutions
Your business is unique. We don't offer one-size-fits-all solutions. We work with you to design a custom back office strategy and team structure that scales effortlessly with your business growth and changing needs.
Our Comprehensive Back Office Outsourcing Services
From foundational data management to complex financial processes, our AI-enhanced services are designed to cover every aspect of your back office needs, ensuring your business runs smoothly and efficiently.
Data Entry & Management
We transform high-volume, repetitive data entry into a streamlined, automated process. Our AI tools and expert teams ensure your data is accurate, organized, and always up-to-date.
- Achieve over 99.95% data accuracy through AI-validation and human oversight.
- Reduce data processing time by up to 70% with automated workflows.
- Ensure data is securely managed in compliance with global standards.
Customer Support Services
We provide omnichannel back office support for your customer service teams, handling ticket management, email correspondence, chat support, and data updates to ensure a seamless customer experience.
- Improve response times by handling backend tasks for your frontline agents.
- Ensure consistent and accurate information across all customer interactions.
- Scale your support capabilities easily during peak seasons without hiring.
Finance & Accounting
Outsource your key financial tasks, including invoice processing, accounts payable/receivable, bookkeeping, and financial reporting, to our team of meticulous and certified professionals.
- Accelerate your financial closing cycle and improve reporting accuracy.
- Reduce invoice processing costs and minimize late payment penalties.
- Gain access to expert financial analysis without the cost of a full-time hire.
Market & Business Research
Gain a competitive edge with our comprehensive research services. We gather, analyze, and synthesize data on market trends, competitors, and potential leads to fuel your strategic decisions.
- Receive actionable intelligence reports tailored to your specific business questions.
- Save hundreds of hours of your team's time on data collection and analysis.
- Make more informed, data-driven decisions for market entry and product development.
HR & Recruitment Support
Streamline your HR processes by outsourcing administrative tasks like resume screening, candidate sourcing, interview scheduling, and employee data management.
- Reduce time-to-hire by building a qualified candidate pipeline faster.
- Free up your HR team to focus on strategic initiatives like culture and retention.
- Ensure employee records are accurately maintained and compliant.
Content Moderation
Protect your brand and community by outsourcing user-generated content moderation. Our teams work 24/7 to review text, images, and videos, ensuring they adhere to your platform's guidelines.
- Maintain a safe and positive online environment for your users.
- Scale moderation efforts rapidly as your user base grows.
- Reduce the exposure of your in-house team to sensitive or harmful content.
CRM Data Management
A clean CRM is a powerful tool. We manage your CRM data, including data cleansing, lead entry, list segmentation, and regular updates, to maximize the effectiveness of your sales and marketing teams.
- Improve sales team productivity with accurate and reliable customer data.
- Enhance marketing campaign ROI through precise audience segmentation.
- Prevent data decay and maintain a single source of truth for customer information.
Image Editing & Tagging
Perfect for e-commerce and media companies, our team provides high-volume image editing services like background removal, retouching, and accurate product tagging to enhance your visual content.
- Improve product presentation and increase e-commerce conversion rates.
- Ensure a consistent and professional look across all your visual assets.
- Make your image library easily searchable with accurate and detailed metadata.
Transcription Services
Convert your audio and video content into accurate, easy-to-read text. We provide transcription for interviews, webinars, podcasts, and meetings with high accuracy and fast turnaround times.
- Make your multimedia content accessible and searchable.
- Create written records of important meetings and discussions.
- Repurpose audio/video content into blog posts, articles, and social media updates.
E-commerce Operations Support
Keep your online store running smoothly. We manage product catalog updates, order processing and tracking, inventory management, and handling customer inquiries about orders.
- Ensure accurate product listings and up-to-date inventory levels.
- Improve customer satisfaction with timely and accurate order processing.
- Free your team to focus on marketing, merchandising, and growing your store.
Document & Contract Management
Organize and manage your critical business documents. We handle document digitization, indexing, secure storage, and contract lifecycle management tasks like tracking renewal dates and obligations.
- Reduce risks by ensuring contracts and important documents are properly managed.
- Improve efficiency with a well-organized and easily searchable digital archive.
- Ensure compliance with document retention policies.
Robotic Process Automation (RPA)
We identify and implement RPA solutions to automate your most rule-based, repetitive back office tasks, creating digital workers that operate 24/7 with perfect accuracy.
- Achieve massive scalability and efficiency gains on high-volume tasks.
- Eliminate human error entirely from automated processes.
- Liberate your human talent to focus on complex, value-added activities.
Your Journey to a Hyper-Efficient Back Office in 4 Simple Steps
Step 1: Discovery & Strategy Session
We start with a deep dive into your current processes, pain points, and goals. Together, we'll map out a custom outsourcing strategy that aligns perfectly with your business objectives and defines clear KPIs for success.
Step 2: Expert Team Assembly
Based on your unique requirements, we handpick a dedicated team of vetted professionals from our talent pool. We ensure they have the right skills, experience, and training to integrate seamlessly into your workflow from day one.
Step 3: Seamless Onboarding & Integration
Our rapid onboarding process (as fast as 48 hours) involves integrating our team with your systems, tools, and communication channels. We establish clear protocols and workflows to ensure a smooth transition and immediate productivity.
Step 4: Execution, Reporting & Optimization
Your team gets to work, delivering on your KPIs. You receive regular, transparent performance reports and have a dedicated account manager. We continuously monitor and optimize processes to drive even greater efficiency and value over time.
Ready to Reclaim Your Focus and Cut Costs by up to 60%?
Let's have a no-obligation chat about your operational challenges. We'll show you exactly how a managed back office team can transform your business's productivity and profitability.
Get Your Free ConsultationReal-World Results: How We Transform Back Offices
Case Study: Scaling Customer Onboarding for a High-Growth SaaS Company
Client Overview: A rapidly growing B2B SaaS company specializing in project management software. They were struggling to keep up with the administrative tasks of onboarding new enterprise clients, leading to delays and a poor initial customer experience.
"LiveHelpIndia didn't just take tasks off our plate; they re-engineered our entire onboarding workflow. Our clients are happier, and my team can finally focus on product innovation instead of paperwork."
- Sarah Jenkins, COO, InnovateFlow SaaS
Key Challenges:
- Manual data entry for new client accounts was slow and error-prone.
- The core success team was bogged down with administrative setup instead of strategic guidance.
- Inconsistent data in the CRM led to issues for support and billing teams.
- Onboarding time was exceeding 72 hours, impacting customer satisfaction.
Our Solution:
We deployed a dedicated team to manage the end-to-end onboarding back office process.
- Implemented AI-powered data extraction from contracts to auto-populate CRM fields.
- Created a standardized checklist and workflow for every new client setup.
- Assigned a dedicated team to handle all account configurations, user invitations, and initial data migration.
- Provided daily reports on onboarding status and CRM data hygiene.
Positive Outcomes:
Case Study: Streamlining Invoice Processing for a National Logistics Firm
Client Overview: A mid-sized logistics company managing thousands of shipments daily. Their finance team was overwhelmed by the sheer volume of invoices from carriers, leading to payment delays and strained vendor relationships.
"The accuracy and speed are incredible. Our accounts payable process is now a well-oiled machine. We've improved carrier relations and our finance team can now perform actual financial analysis."
- David Chen, CFO, FreightMovers Inc.
Key Challenges:
- Massive volume of paper and PDF invoices in various formats.
- Manual data entry into their accounting system was a major bottleneck.
- High error rate leading to incorrect payments and reconciliation nightmares.
- Lack of visibility into cash flow and outstanding liabilities.
Our Solution:
We implemented a comprehensive, automated invoice processing solution.
- Utilized OCR and AI technology to digitize and extract data from all incoming invoices automatically.
- Deployed a team for exception handling and validation, ensuring 99.9%+ accuracy.
- Integrated the workflow directly with their ERP system for seamless data transfer.
- Established a 24-hour processing cycle to eliminate backlogs.
Positive Outcomes:
Case Study: Managing Patient Records for a Multi-Clinic Healthcare Provider
Client Overview: A network of specialized medical clinics needing to centralize and manage patient records from various EMR systems while maintaining strict HIPAA compliance.
"Handling patient data requires absolute trust and precision. LiveHelpIndia's team has been exceptional, ensuring our records are organized, secure, and compliant. It's freed up our clinical staff to focus solely on patient care."
- Dr. Emily Carter, Medical Director, HealthFirst Clinics
Key Challenges:
- Data silos across different clinic EMR systems.
- Administrative staff spending excessive time on record requests and updates.
- Risk of non-compliance with HIPAA regulations due to manual handling.
- Inconsistent data formatting affecting patient care coordination.
Our Solution:
We provided a HIPAA-compliant team to act as a central hub for patient record management.
- Established secure protocols for accessing and updating records across all systems.
- Handled all incoming medical record requests from patients and other providers.
- Performed data cleansing and standardization to create a unified patient view.
- Conducted regular audits to ensure ongoing HIPAA compliance.
Positive Outcomes:
Industries We Empower with Efficient Back Office Operations
SaaS & Technology
E-commerce & Retail
Healthcare & Pharma
Logistics & Supply Chain
BFSI & FinTech
Real Estate
Education & EdTech
Professional Services
Technology & Tools We Master
Our teams are proficient in the platforms you already use, ensuring zero learning curve and immediate integration into your existing tech ecosystem.
The LiveHelpIndia Advantage
| Feature | In-House Team | LiveHelpIndia Managed Team |
|---|---|---|
| Cost | High (Salaries, Benefits, Overhead) | Up to 60% Lower |
| Scalability | Slow and Difficult | On-demand, within days |
| Hiring & Training | Your Responsibility | Handled by Us |
| Access to Technology | Limited by Budget | Access to latest AI & RPA tools |
| Operational Hours | Typically 9-to-5 | 24/7/365 Coverage Available |
| Process Expertise | Developed Internally | CMMI Level 5 Best Practices |
| Data Security | Your Responsibility | SOC 2, ISO 27001 Certified |
| Management Overhead | High | Low (Dedicated Account Manager) |
What Our Clients Say
"The level of detail and accuracy their team provides is second to none. They've completely transformed our data management process, saving us at least 20 hours a week. It's been a game-changer for our operational efficiency."
"We were hesitant to outsource our finance back office, but LiveHelpIndia's professionalism and security standards won us over. Our books are cleaner than ever, and our financial reporting is faster and more accurate."
"Onboarding was surprisingly fast and seamless. The team felt like a part of our own company within the first week. Their proactive communication and dedication to our success are truly impressive."
"The cost savings are significant, but the real value is the peace of mind. I no longer worry about administrative bottlenecks. I can focus 100% on strategy and growth, knowing the operations are in expert hands."
"Their research team provides market intelligence that is critical for our decision-making. The quality of their reports is outstanding, and they consistently deliver ahead of schedule. A true strategic partner."
"As a startup, we need to be agile. LiveHelpIndia allows us to scale our support and operations up or down instantly without the complexities of hiring. They are essential to our lean operational model."
Meet Some of the Experts Leading Your Team
Amit A., Ph.D.
Founder & COO - Expert in architecting scalable enterprise technology solutions that form the backbone of our efficient service delivery.
Angela J.
Senior Manager, Enterprise Business Solutions - Specializes in translating complex client needs into actionable, efficient back office workflows.
Dilip B.
Manager, Certified Customer Experience - Leads our BPO and KPO services, ensuring every process is optimized for quality and client satisfaction.
Vikas J.
Divisional Manager, ITOps & SecOps - A Certified Ethical Hacker who ensures our operations and your data are secure and compliant at all times.
Flexible Engagement Models Designed for You
Dedicated Team Model
Ideal for ongoing, high-volume work. You get a full-time team that works exclusively for you as a seamless extension of your in-house operations.
- Maximum control and integration.
- Deep domain and process knowledge over time.
- Predictable, fixed monthly cost.
Hourly / On-Demand Model
Perfect for businesses with fluctuating workloads or project-based needs. Pay only for the hours you use, providing ultimate flexibility.
- Scale up or down instantly.
- Ideal for seasonal peaks or special projects.
- No long-term commitment required.
Managed Services Model
A fully outcome-based approach. We take complete ownership of a specific back office function, guaranteeing performance against pre-defined SLAs.
- Focus on results, not headcount.
- Leverages our full expertise in process optimization.
- We manage the process, you get the results.
The Future of Back Office: AI Agents & Hyper-Automation
The world of back office support is evolving. We are at the forefront of this transformation, moving beyond simple task delegation to a future powered by intelligent AI agents and hyper-automation.
Our R&D focuses on developing 'Agentic AI Workflows' where AI doesn't just assist humans, but autonomously manages entire processes—from data ingestion and validation to decision-making and reporting. This means a future of even greater speed, 24/7 productivity, and near-zero error rates.
Partnering with us means you're not just solving today's operational challenges; you're future-proofing your business for the next wave of operational excellence.
Frequently Asked Questions
Virtually any business with repetitive, high-volume administrative tasks can benefit. We see the most significant impact with fast-growing startups, SMEs, and enterprises in sectors like SaaS, e-commerce, logistics, healthcare, and real estate who need to scale their operations efficiently without a corresponding increase in overhead.
Data security is our top priority. We are SOC 2, ISO 27001, and PCI DSS certified. Our security measures include encrypted data transmission, secure infrastructure, strict access controls, regular security audits, and comprehensive employee training. We treat your data with the same level of security we use for our own.
Absolutely. We offer flexible scheduling to ensure your dedicated team can work during your business hours, regardless of your location. We can also provide 24/7 coverage for tasks that require around-the-clock attention. Our goal is to operate as a seamless extension of your local team.
We provide multiple channels for seamless communication, including email, phone, and your preferred collaboration tools like Slack or Microsoft Teams. You will also have a dedicated account manager who serves as your single point of contact, ensuring clear communication, providing regular performance reports, and handling any requests.
We offer flexible pricing based on the engagement model that best suits your needs. Our most popular is the Dedicated Team model, which has a fixed monthly cost per team member. We also offer hourly rates for project-based work and outcome-based pricing for our Managed Services. We'll work with you to find the most cost-effective solution.
Stop Managing Tasks. Start Building Your Future.
Your competitors are getting leaner and faster. Don't let operational drag hold you back. An efficient, scalable back office is the foundation for sustainable growth.
Take the first step today. Schedule a free, no-pressure consultation with one of our operations experts. We'll analyze your current processes and provide a clear, actionable plan to improve efficiency and reduce costs.
Schedule My Free Consultation