Managed Logistics Outsourcing Services: Your Unfair Competitive Advantage
Stop wrestling with supply chain complexity. We integrate AI-powered precision, expert teams, and end-to-end visibility to transform your logistics from a cost center into a growth engine.
Optimize Your Supply Chain TodayTrusted By Industry Leaders & Ambitious Startups Alike
From Cost Center to Strategic Asset
We don't just manage logistics; we re-engineer your supply chain for resilience, efficiency, and growth.
AI-Powered Precision
Leverage predictive analytics and machine learning to forecast demand, prevent disruptions, and optimize every route, reducing fuel costs and delivery times.
Your Extended Team
Our experts integrate seamlessly with your operations. You get a dedicated team committed to your success, not a faceless third-party provider.
Drastic Cost Reduction
Eliminate fixed overheads from in-house teams, software, and infrastructure. Our clients typically achieve up to 40% savings in operational costs.
Radical Transparency
Gain a single source of truth with our unified dashboards. Track every shipment, monitor inventory levels, and access performance analytics in real-time, 24/7.
Fort Knox Security
With SOC 2 and ISO 27001 certifications, we ensure your sensitive supply chain and customer data is protected with enterprise-grade security protocols.
Effortless Scalability
Instantly scale your logistics capacity up or down to meet seasonal demand, market expansion, or new product launches without the friction of hiring or layoffs.
Seamless Integration
Our specialists ensure a smooth, API-driven integration with your existing ERP, WMS, and e-commerce platforms, creating a cohesive technology ecosystem.
Global Compliance Mastery
Navigate the complexities of international trade with ease. Our experts manage customs, tariffs, and regulations, ensuring your goods cross borders without delay.
Proven Process Excellence
As a CMMI Level 5 company, our processes are optimized for maximum quality and efficiency, minimizing errors and ensuring consistent, reliable service delivery.
End-to-End Logistics Management Services
We offer a comprehensive suite of modular services that cover every facet of your supply chain. Choose what you need, or let us build a fully integrated, custom solution.
Freight Management & Audit
We take control of your freight operations, from carrier selection and rate negotiation to shipment tracking and invoice auditing. Our goal is to ensure your goods move efficiently and cost-effectively, whether by land, sea, or air. We audit every freight bill for accuracy, recovering overcharges and identifying savings opportunities that directly impact your bottom line.
Key Outcomes
- Reduce freight spend by an average of 15-25% through strategic carrier negotiation and auditing.
- Improve on-time delivery rates with proactive tracking and exception management.
- Gain full visibility into transportation costs with detailed reporting and analytics.
Inventory Management Outsourcing
Transform your inventory from a liability into a strategic asset. We provide remote monitoring and management of your stock levels across all locations. Using advanced inventory models, we help you maintain optimal stock levels to meet demand without tying up excess capital in slow-moving goods, preventing both stockouts and overstock situations.
Key Outcomes
- Lower carrying costs by up to 30% by optimizing stock levels and improving inventory turnover.
- Increase sales by minimizing stockouts and ensuring product availability.
- Improve cash flow by reducing capital tied up in unnecessary inventory.
Order Processing & Fulfillment
From the moment a customer clicks "buy" to the second their package ships, we manage the entire order lifecycle. Our teams handle order entry, payment verification, and communication with your warehouse or 3PL for picking, packing, and shipping. This ensures a fast, accurate, and seamless fulfillment process that enhances customer satisfaction.
Key Outcomes
- Accelerate order-to-ship times, improving customer satisfaction and loyalty.
- Reduce order processing errors to near-zero with our quality-controlled workflows.
- Free up your internal team to focus on sales and marketing instead of administrative tasks.
Warehouse Management Support
We act as the remote operational brain for your physical warehouse. Our team provides support for your Warehouse Management System (WMS), optimizing slotting strategies, managing labor allocation, and monitoring performance metrics. We ensure your warehouse operates at peak efficiency, maximizing throughput and minimizing operational costs.
Key Outcomes
- Increase warehouse productivity and throughput without adding physical headcount.
- Improve inventory accuracy and order fulfillment speed through better WMS utilization.
- Gain data-driven insights to continuously improve warehouse operations.
Last-Mile Delivery Coordination
The final mile is the most critical and expensive part of the journey. We manage a network of last-mile carriers, selecting the best option for each delivery based on cost, speed, and service level. Our team provides real-time tracking and customer communication, ensuring a positive delivery experience that builds your brand reputation.
Key Outcomes
- Reduce last-mile delivery costs while improving on-time performance.
- Enhance customer experience with proactive delivery notifications and real-time tracking.
- Access a diverse carrier network to ensure capacity and flexibility.
Reverse Logistics Management
Returns are an inevitable part of business, but they don't have to be a drain on your resources. We manage the entire returns process, from issuing RMAs and coordinating return shipments to inspecting products and processing refunds or exchanges. Our efficient process turns a potential negative experience into a positive one for your customers.
Key Outcomes
- Improve customer loyalty with a fast, easy, and transparent returns process.
- Maximize value recovery from returned products through efficient inspection and restocking.
- Reduce the administrative burden and cost associated with managing returns.
Supply Chain Data Analytics
Unlock the hidden intelligence in your logistics data. Our data scientists and analysts consolidate information from across your supply chain to create powerful visualizations and actionable insights. We identify trends, pinpoint inefficiencies, and provide data-backed recommendations to drive continuous improvement and strategic decision-making.
Key Outcomes
- Make smarter, data-driven decisions instead of relying on guesswork.
- Identify and eliminate hidden costs and bottlenecks within your supply chain.
- Track key performance indicators (KPIs) to measure success and drive accountability.
Customs & Compliance Support
Navigating the maze of international trade regulations can be daunting. Our compliance experts handle all aspects of customs brokerage, from document preparation and tariff classification to duty and tax calculation. We ensure your shipments comply with all regulations, preventing costly delays, fines, and penalties at the border.
Key Outcomes
- Avoid costly delays and penalties by ensuring 100% compliance with trade regulations.
- Streamline your cross-border shipping process for faster customs clearance.
- Reduce the risk associated with international trade and changing regulations.
Carrier Management & Negotiation
Leverage our industry expertise and consolidated buying power to get the best possible rates from carriers. We manage your entire carrier portfolio, continuously benchmarking performance, negotiating contracts, and ensuring you have the right mix of partners to meet your service and cost objectives. We handle the relationships so you can focus on your business.
Key Outcomes
- Secure more favorable rates and terms than you could achieve on your own.
- Ensure carrier accountability and high performance through rigorous KPI tracking.
- Diversify your carrier base to reduce risk and improve service flexibility.
Transportation Management System (TMS) Support
Maximize the return on your TMS investment. Our specialists provide expert support for leading TMS platforms, handling everything from system administration and configuration to user training and reporting. We ensure your TMS is fully optimized to automate processes, provide visibility, and drive efficiency across your transportation network.
Key Outcomes
- Extract maximum value and functionality from your existing TMS software.
- Improve user adoption and effectiveness with expert support and training.
- Automate manual tasks and workflows to free up your logistics team for strategic work.
AI-Powered Demand Forecasting
Move beyond traditional forecasting methods. Our AI models analyze historical sales data, market trends, seasonality, and even external factors like weather and economic indicators to produce highly accurate demand forecasts. This allows you to align your inventory and transportation planning with future demand, reducing costs and improving service.
Key Outcomes
- Improve forecast accuracy by up to 95%, leading to better inventory planning.
- Reduce safety stock levels and associated carrying costs.
- Proactively plan for promotions, seasonal peaks, and new product launches.
Predictive Disruption Analysis
Stay one step ahead of supply chain disruptions. Our AI platform monitors global events in real-time—from port closures and extreme weather to labor strikes and geopolitical instability. It assesses the potential impact on your specific supply chain and provides proactive alerts and mitigation strategies, allowing you to pivot before a problem occurs.
Key Outcomes
- Build a more resilient and agile supply chain that can withstand shocks.
- Minimize the impact of disruptions on your operations and customer commitments.
- Gain a significant competitive advantage through superior risk management.
Route Optimization as a Service
Ensure every delivery is made via the most efficient route possible. Our advanced algorithms consider dozens of variables—including traffic patterns, delivery windows, vehicle capacity, and fuel costs—to generate optimized multi-stop routes. This service dramatically reduces miles driven, fuel consumption, and driver overtime.
Key Outcomes
- Cut fuel costs and carbon emissions by 10-20%.
- Increase the number of stops a driver can make per day, improving asset utilization.
- Improve on-time delivery performance and adherence to customer time windows.
ESG & Sustainability Reporting
Meet the growing demand for sustainable logistics from customers, investors, and regulators. We help you track and report on key Environmental, Social, and Governance (ESG) metrics within your supply chain, such as carbon emissions (Scope 3), ethical sourcing, and carrier diversity. We provide the data you need to build a greener, more responsible supply chain.
Key Outcomes
- Enhance your brand reputation and appeal to environmentally conscious consumers.
- Meet regulatory requirements and investor expectations for ESG reporting.
- Identify opportunities to reduce your carbon footprint and operate more sustainably.
Control Tower Implementation & Management
Achieve the ultimate in supply chain visibility and control. We design, implement, and manage a centralized logistics control tower that acts as the command center for your entire operation. It integrates data from all partners and systems, providing end-to-end visibility and enabling proactive, coordinated decision-making across your network.
Key Outcomes
- Gain a single, unified view of your entire supply chain in real-time.
- Enable faster, more effective responses to exceptions and disruptions.
- Foster collaboration between all supply chain partners on a single platform.
Your Seamless Transition to Optimized Logistics
We've refined our onboarding process to be transparent, efficient, and minimally disruptive to your business.
1. Deep Dive & Discovery
We start by thoroughly analyzing your current logistics processes, technology stack, pain points, and strategic goals.
2. Solution Blueprinting
We design a tailored outsourcing solution, defining KPIs, workflows, and an integration roadmap that aligns with your objectives.
3. Seamless Integration
Our team handles the technical integration with your systems and begins knowledge transfer, ensuring a smooth transition of responsibilities.
4. Go-Live & Continuous Optimization
We launch the service, providing real-time support and regular performance reviews to continuously refine and improve your operations.
Success Stories in Supply Chain Transformation
Scaling a Fast-Growing E-commerce Brand
Industry: Retail & E-commerce
Client Overview: A direct-to-consumer apparel brand experiencing explosive growth. Their small in-house team was overwhelmed with managing thousands of daily orders, coordinating with multiple 3PLs, and handling a high volume of customer inquiries about shipping status.
"LiveHelpIndia didn't just take tasks off our plate; they gave us the strategic bandwidth to focus on growth. Our shipping costs are down, and our customers are happier. They are a true partner."
- Sarah Jenkins, COO, Fashionopoly
Problem
Rapid sales growth led to logistical chaos. The client faced inconsistent delivery times, rising shipping costs, and poor visibility into their inventory and order fulfillment process, which was damaging their brand reputation.
Key Challenges
- Inability to negotiate favorable rates with carriers.
- No centralized system to track orders across multiple 3PLs.
- High volume of "Where is my order?" (WISMO) customer service tickets.
- Difficulty scaling operations during peak holiday seasons.
Our Solution
We implemented a managed logistics solution focused on centralization and automation:
- Deployed a dedicated team to manage daily order processing and fulfillment coordination.
- Integrated their Shopify store with our central dashboard for end-to-end order visibility.
- Took over carrier management, negotiating better rates and diversifying their last-mile options.
- Provided proactive shipment tracking and customer notifications to reduce WISMO inquiries.
Positive Outcomes
Optimizing Inbound Logistics for a Manufacturer
Industry: Manufacturing
Client Overview: A mid-sized manufacturer of industrial components with a complex global supply chain. They sourced raw materials from multiple international suppliers and struggled with inbound freight visibility, customs delays, and unpredictable lead times.
"The visibility LiveHelpIndia brought to our inbound supply chain was a game-changer. We can now accurately predict material arrival, which has dramatically improved our production planning and reduced costs."
- David Chen, Supply Chain Director, M&M Timber
Problem
Lack of control over inbound shipments resulted in frequent production line stoppages due to material shortages. High demurrage and detention fees were common, and they had no effective way to audit international freight invoices.
Key Challenges
- No real-time tracking for international ocean and air freight.
- Frequent and costly delays at customs due to incorrect documentation.
- Inability to hold suppliers and freight forwarders accountable.
- Excessive buffer inventory to compensate for unreliable lead times.
Our Solution
We provided a comprehensive inbound logistics management service:
- Implemented a control tower solution to track all inbound purchase orders and shipments from origin to factory.
- Assigned a dedicated compliance team to manage all customs documentation and liaise with brokers.
- Established a freight audit and payment process, identifying and recovering significant overcharges.
- Provided data analytics on supplier and carrier performance to drive improvements.
Positive Outcomes
Ensuring Cold Chain Compliance for a Pharma Distributor
Industry: Pharmaceuticals & Healthcare
Client Overview: A specialty pharmaceutical distributor responsible for delivering temperature-sensitive medications to hospitals and clinics. They needed to ensure strict adherence to cold chain protocols and provide auditable proof of temperature control throughout transit.
"In our business, a temperature excursion means a lost product and a potential risk to patients. LiveHelpIndia's meticulous management of our cold chain logistics gives us and our clients complete peace of mind."
- Dr. Emily Carter, Head of Quality Assurance, SAM Healthcare
Problem
The client lacked the technology and personnel to proactively monitor temperature in real-time during transit. This created a significant compliance risk and the potential for high-value product loss if temperature deviations were only discovered upon arrival.
Key Challenges
- Maintaining a consistent 2-8°C temperature range across different carriers and climates.
- Lack of real-time temperature monitoring and alerting.
- Complex documentation and reporting requirements for regulatory compliance.
- High cost of specialized cold chain packaging and transportation.
Our Solution
We delivered a specialized, tech-enabled cold chain management service:
- Managed the deployment of IoT temperature sensors in all shipments.
- Provided 24/7 real-time monitoring from our control tower, with automated alerts for any temperature deviations.
- Developed a pre-qualified network of cold chain carriers and managed all bookings.
- Automated the generation of temperature history logs for every shipment to support compliance audits.
Positive Outcomes
Seamless Integration with Your Core Systems
Our teams are proficient with the industry's leading logistics and enterprise platforms, ensuring we plug directly into your existing technology stack.
In-House vs. LiveHelpIndia Managed Logistics
| Feature | Traditional In-House Team | LiveHelpIndia Managed Service |
|---|---|---|
| Cost Structure | High Fixed Costs (Salaries, Benefits, Overhead) | Variable, Scalable Costs (Pay for what you use) |
| Technology Access | Expensive Software Licenses & Maintenance | Access to Enterprise-Grade AI & Analytics Platform |
| Scalability | Slow and Difficult (Hiring/Firing) | Instantaneous (Scale up or down on demand) |
| Expertise | Limited to current team's knowledge | Access to a deep bench of supply chain experts |
| 24/7 Operations | Requires multiple shifts, very costly | Standard feature for global coverage |
| Data Security | Dependent on internal IT capabilities | SOC 2 & ISO 27001 Certified Security |
| Focus | Team is bogged down in daily execution | Frees your team to focus on core business strategy |
| Performance |
Frequently Asked Questions
Data security is our highest priority. We are SOC 2 Type II and ISO 27001 certified, which means our security controls are rigorously audited. We use end-to-end encryption, multi-factor authentication, strict access controls, and continuous monitoring to protect your data at all times. Our infrastructure is built on secure cloud platforms like AWS, ensuring enterprise-grade protection.
Quite the opposite. Our clients find they gain more strategic control. We handle the day-to-day tactical execution, but you get access to a centralized dashboard with real-time visibility over every aspect of your supply chain. With dedicated account managers and clear communication channels, you're always in the driver's seat, making informed decisions based on better data.
We offer flexible pricing models tailored to your needs. This can be a fixed monthly fee for a dedicated team, a transaction-based model (e.g., per shipment or per order), or a hybrid approach. Our goal is to create a transparent, predictable cost structure that aligns with your business volume and provides a clear ROI.
Our onboarding is a structured, four-step process: 1) Deep Dive & Discovery, 2) Solution Blueprinting, 3) Seamless Integration, and 4) Go-Live & Optimization. A dedicated project manager guides you through each stage. We typically aim to have the initial services live within 4-6 weeks, depending on the complexity of the integration.
Yes. While we have extensive experience with major platforms like SAP, Oracle, and Microsoft Dynamics, our integration team is skilled at connecting with proprietary and custom-built systems. We use modern APIs and middleware to ensure a secure and reliable data flow between our systems and yours.
You will receive access to a customized, web-based dashboard with real-time data on your key performance indicators (KPIs). This includes metrics like on-time delivery rates, cost-per-shipment, inventory turnover, order accuracy, and more. We also provide scheduled weekly and monthly performance reports with analysis and recommendations from your account manager.
Ready to Build a Smarter Supply Chain?
Let's talk. Schedule a free, no-obligation consultation with one of our supply chain experts. We'll analyze your current operations and provide a clear roadmap to reduce costs, improve visibility, and gain a competitive edge.