Logistics Outsourcing Services That Drive Growth & Efficiency
Stop letting logistics bottlenecks limit your growth. We provide a dedicated, AI-powered team to manage your entire supply chain—from freight and customs to inventory and final-mile delivery—so you can focus on your core business.
Get a Free Logistics Audit
In today's volatile market, managing logistics isn't just about moving goods; it's a critical competitive advantage. However, building and maintaining an in-house logistics department is expensive, complex, and distracts from your core mission. The constant pressure of carrier negotiations, customs paperwork, inventory accuracy, and rising customer expectations can stifle growth. We solve this. LiveHelpIndia provides a fully managed, AI-enhanced logistics team that integrates seamlessly into your operations. We handle the complexity, so you can focus on scaling your business, confident that your supply chain is not just running, but optimized for peak performance and cost-efficiency.
Finally, A Logistics Partner Who Gets It
AI-Powered Visibility
Gain unparalleled, real-time control over your supply chain. Our AI-driven dashboards provide predictive insights, track shipments 24/7, and identify potential disruptions before they impact your business.
Guaranteed Cost Savings
Leverage our scale, technology, and expertise to reduce your operational costs by up to 60%. We optimize routes, negotiate better carrier rates, and eliminate inefficiencies, directly boosting your bottom line.
Dedicated Expert Teams
You get more than just a service; you get a dedicated team of logistics professionals who learn your business inside and out. They act as a true extension of your company, aligned with your specific goals and KPIs.
Ironclad Data Security
Your supply chain data is critical. As a SOC 2 and ISO 27001 certified partner, we employ military-grade security protocols to ensure your customer, shipping, and inventory data is always protected.
Seamless Onboarding
Worried about a complex transition? Our proven, phased onboarding process ensures a smooth, risk-free migration. We start with non-critical functions to demonstrate value immediately, scaling at your pace.
CMMI 5 Process Maturity
Our CMMI Level 5 certified processes guarantee the highest standards of quality, consistency, and optimization. This commitment to excellence minimizes errors and maximizes the efficiency of your logistics operations.
Global Compliance Mastery
Navigate complex international trade regulations with ease. Our experts handle all customs brokerage, documentation, and compliance, ensuring your shipments cross borders without costly delays or penalties.
24/7 Proactive Support
Logistics never sleeps, and neither do we. Our round-the-clock support team monitors your shipments and is always available to manage exceptions, answer queries, and keep your supply chain moving.
Scalability on Demand
Whether you're facing seasonal peaks or rapid growth, our model allows you to scale your logistics capacity up or down instantly without the burden of hiring, training, or investing in fixed assets.
Our Comprehensive Logistics Outsourcing Services
We offer a full spectrum of managed logistics services, designed to cover every link in your supply chain. Our AI-enabled solutions ensure that each component is not just managed, but continuously optimized for efficiency, cost, and performance. Select a service to see how we transform your operations.
Freight & Transportation Management
We take full control of your transportation network, ensuring your goods move efficiently and cost-effectively from origin to destination. Our team leverages advanced TMS platforms and our extensive carrier network to optimize every shipment, whether it's by land, sea, or air.
- AI-Powered Route Optimization: We use intelligent algorithms to plan the most efficient routes, reducing fuel costs, cutting transit times, and minimizing your carbon footprint.
- Carrier Management & Negotiation: Our experts manage your carrier relationships, continuously negotiating for the best rates and service levels based on real-time market data.
- Real-Time Shipment Tracking: Provide you and your customers with end-to-end visibility, proactive alerts for potential delays, and accurate ETAs.
Inventory & Warehouse Management
Transform your inventory from a liability into a strategic asset. We implement best practices and technology to ensure you have the right amount of stock, in the right place, at the right time, minimizing carrying costs and eliminating stockouts.
- Predictive Demand Forecasting: Our AI models analyze historical data and market trends to accurately predict future demand, optimizing your stock levels.
- WMS Implementation & Management: We can manage your existing Warehouse Management System or help you implement a new, state-of-the-art platform for flawless inventory control.
- Cycle Counting & Auditing: We handle the continuous process of inventory verification, ensuring your system records match physical stock with over 99.9% accuracy.
Order Fulfillment & Processing
Especially critical for e-commerce and retail, our order fulfillment services are designed for speed, accuracy, and scalability. From the moment an order is placed to its final delivery, we manage the entire lifecycle to ensure customer satisfaction.
- Automated Order Routing: Orders are automatically routed to the optimal fulfillment center or warehouse based on inventory levels, shipping costs, and delivery speed.
- Pick, Pack, and Ship Operations: We manage the entire warehouse floor process, implementing efficient workflows to ensure orders are processed quickly and accurately.
- Last-Mile Delivery Coordination: We coordinate with a network of last-mile carriers to provide fast, reliable, and cost-effective delivery options to your end customers.
Customs & Compliance Management
Navigating the complexities of international trade is one of the biggest challenges in logistics. Our team of compliance experts acts as your dedicated customs brokerage partner, ensuring your goods move across borders smoothly and without penalties.
- Automated Documentation: We manage the preparation and submission of all necessary customs documents, including commercial invoices, packing lists, and certificates of origin.
- Tariff & Duty Optimization: Our experts ensure your goods are correctly classified to minimize duties and taxes, identifying opportunities for savings through trade agreements.
- Regulatory Updates Monitoring: We stay ahead of changing trade laws and regulations globally, ensuring your business remains compliant and avoids unforeseen risks.
Reverse Logistics & Returns Management
An efficient returns process is key to customer loyalty and recovering value from returned goods. We design and manage a streamlined reverse logistics workflow that is easy for your customers and cost-effective for your business.
- Customer-Friendly Returns Portal: We can implement and manage a simple online portal for customers to initiate returns, print labels, and track their status.
- Product Inspection & Disposition: Our team inspects returned items, grading them for resale, refurbishment, or recycling to maximize value recovery.
- Analytics for Improvement: We analyze returns data to identify trends and product issues, providing you with insights to reduce return rates over time.
Supply Chain Analytics & Reporting
Data is the key to a truly optimized supply chain. We go beyond basic tracking to provide deep analytics and actionable insights, turning your logistics data into a powerful tool for strategic decision-making.
- Custom KPI Dashboards: We build and maintain dashboards that track the metrics that matter most to your business, from cost-per-shipment to on-time delivery rates.
- Performance Benchmarking: See how your logistics operations stack up against industry best practices and identify specific areas for improvement.
- Total Landed Cost Analysis: We provide a complete picture of your supply chain costs, including freight, duties, insurance, and overhead, to inform your pricing and sourcing strategies.
Our Proven 4-Step Process to Success
We make the transition to outsourced logistics seamless and transparent.
1. Discover & Analyze
We conduct a deep dive into your current logistics processes, systems, and pain points to understand your unique challenges and goals.
2. Strategize & Design
We design a custom outsourcing solution and a detailed roadmap, defining KPIs, SLAs, and the technology stack required for success.
3. Onboard & Integrate
Our dedicated transition team manages a phased, risk-free migration, integrating our systems with yours and training your dedicated logistics team.
4. Optimize & Report
We continuously monitor performance against KPIs, using AI-driven insights to optimize operations and provide you with regular, transparent reports.
Real Results for Businesses Like Yours
The Challenge:
The client's primary pain point was the inability to scale their logistics operations to meet a projected 300% increase in order volume during the peak holiday season. Their manual processes were prone to error, and they lacked the staff and systems to manage the surge effectively.
- Inability to hire and train temporary staff fast enough.
- High rate of picking and packing errors under pressure.
- Lack of visibility into real-time order status for customers.
- Skyrocketing shipping costs due to inefficient carrier selection.
Our Solution:
We deployed a dedicated, scalable team for order fulfillment and back-office support within two weeks. The solution was a blend of skilled personnel and process automation.
- Provided a team of 25 trained fulfillment specialists and 10 customer support agents.
- Implemented an automated order management workflow to reduce manual data entry.
- Integrated with their e-commerce platform to provide real-time tracking information.
- Utilized our carrier network to optimize shipping for both cost and speed.
The Challenge:
The client needed to establish a reliable and compliant international supply chain. Their lack of in-house expertise was creating a major bottleneck to their global expansion plans, putting new revenue streams at risk.
- Shipments being held at customs for weeks due to incorrect paperwork.
- Unpredictable and high costs from duties and freight charges.
- No visibility into shipments once they left the country.
- Difficulty managing multiple international carriers and freight forwarders.
Our Solution:
We acted as their fully managed global logistics department, providing a single point of contact for all international shipments and taking full ownership of compliance.
- Assigned a dedicated team of customs and trade compliance specialists.
- Implemented a centralized platform for managing all international freight and documentation.
- Conducted a tariff classification review of their entire product catalog to optimize duties.
- Leveraged our global carrier network to consolidate freight and reduce costs.
The Challenge:
The core issue was a lack of standardized processes and an outdated inventory system across their warehouses. This resulted in poor data quality, making it impossible to manage stock levels effectively.
- Inventory accuracy was below 85%, causing frequent stockouts.
- Excessive capital tied up in overstocked, slow-moving inventory.
- High labor costs associated with manual, year-end physical inventory counts.
- Inability to provide reliable stock availability information to customers.
Our Solution:
We provided a remote team to manage their inventory data and processes, working with their on-site staff to implement a modern, disciplined approach to warehouse management.
- Managed the implementation of a new Warehouse Management System (WMS).
- Established and remotely managed a perpetual cycle counting program.
- Provided a team for master data management to ensure data integrity.
- Generated daily reports on inventory velocity, aging, and accuracy for proactive decision-making.
Technology & Platforms We Master
We leverage industry-leading ERP, WMS, and TMS platforms to drive efficiency and visibility across your supply chain. Our teams are experts in the tools that power modern logistics.
Serving Diverse Industries with Specialized Expertise
While our logistics principles are universal, we understand that every industry has unique challenges. We have deep, proven experience in creating tailored solutions for:
E-commerce & Retail
Manufacturing
3PL & Freight Forwarding
Automotive
Pharmaceuticals
Wholesale & Distribution
Flexible Engagement Models That Fit Your Needs
Dedicated Team Model
Your own remote logistics team that works exclusively for you, acting as a direct extension of your in-house operations. Ideal for businesses needing deep integration and full control.
- 100% dedicated professionals.
- Seamless integration with your tools and culture.
- Maximum control and flexibility.
Managed Services Model
An outcome-based approach where we take full responsibility for specific logistics functions based on agreed-upon SLAs and KPIs. Ideal for businesses focused on results, not resources.
- Focus on performance and outcomes.
- Defined scope and predictable costs.
- Leverages our best practices and technology.
Project-Based Model
Perfect for specific, one-time needs like a WMS implementation, a supply chain audit, or managing a temporary logistics project. Clear scope, timeline, and deliverables.
- Well-defined project goals.
- Fixed timeline and budget.
- Access to specialized expertise on demand.
Meet Some of Our Logistics & Supply Chain Experts
Expert in designing enterprise-grade technology solutions that optimize complex supply chains for efficiency and resilience.
Specializes in integrating WMS, TMS, and ERP systems to create a single source of truth for global logistics operations.
Ensures the security and reliability of the cloud infrastructure that powers our AI-driven logistics platforms and client data.
Leads the development of our predictive analytics models for demand forecasting, route optimization, and risk management.
What Our Clients Say
"Outsourcing our logistics to LiveHelpIndia was the best decision we made for scaling our e-commerce business. They handled a 200% increase in order volume flawlessly. Our shipping costs are down 30%, and our customers have never been happier."
"We were drowning in customs paperwork and compliance issues. The team at LiveHelpIndia took over our entire international shipping process. Their expertise is unmatched. What used to be our biggest headache is now our smoothest operation."
"The real-time dashboard they built for us provides more visibility than our previous in-house system ever did. I can track every shipment and monitor inventory levels across all warehouses from my phone. It's given us a level of control we didn't think was possible."
"Our inventory accuracy went from 88% to over 99.8% within six months. This has drastically reduced our carrying costs and virtually eliminated backorders. Their process-oriented approach is a game-changer for any distribution business."
"The transition was surprisingly smooth. The LiveHelpIndia team had a clear plan and managed the entire process. We were seeing positive results within the first month. Their professionalism and communication are top-notch."
"As a 3PL provider, we needed to outsource our own back-office tasks like freight auditing and data entry. LiveHelpIndia's team is fast, accurate, and has allowed our core team to focus on serving our clients better. They are a true partner."
In-House vs. Outsourced Logistics: A Clear Comparison
| Feature | In-House Logistics Team | LiveHelpIndia Managed Services |
|---|---|---|
| Cost Structure | High fixed costs (salaries, benefits, facilities) | Variable, scalable costs based on usage |
| Technology Access | Requires large capital investment for TMS/WMS | Access to enterprise-grade AI & tech included |
| Scalability | Slow and difficult to scale up or down | Instant scalability for seasonal peaks or growth |
| Expertise | Limited to the knowledge of your team | Access to a deep bench of global compliance & logistics experts |
| 24/7 Operations | Cost-prohibitive to staff around the clock | Standard 24/7 monitoring and support |
| Focus | Diverts management focus from core business | Allows you to focus 100% on your core business |
| Risk | All operational and compliance risks are yours | Shared risk with a partner governed by strict SLAs |
Frequently Asked Questions
We ensure quality through a multi-layered approach. First, our CMMI Level 5 processes enforce strict, standardized workflows for all tasks. Second, you get a dedicated team that is trained on your specific business needs and KPIs. Third, our AI-powered management platforms provide you with real-time dashboards to monitor performance 24/7, giving you more visibility than a traditional in-house setup. You maintain full strategic control while we handle the day-to-day execution.
Our standard onboarding process takes between 2 to 4 weeks, depending on the complexity of the services required. We use a phased approach, typically starting with a non-critical function to ensure a smooth transition and demonstrate value quickly. Most clients begin to see measurable results, such as cost savings or efficiency gains, within the first 45-60 days.
Our teams are proficient with a wide range of industry-standard systems. We can seamlessly integrate with major ERPs (SAP, Oracle NetSuite, Microsoft Dynamics), e-commerce platforms (Shopify, Magento, BigCommerce), Warehouse Management Systems (WMS), and Transportation Management Systems (TMS). We use secure APIs and middleware to ensure data flows smoothly between our systems and yours.
We offer flexible pricing models to fit your needs. Our most popular is the Dedicated Team model, which provides a fixed monthly cost per team member. We also offer a Managed Services model with pricing based on transaction volume or agreed-upon outcomes (e.g., cost per shipment). This allows for predictable budgeting and ensures you only pay for the value you receive.
Our service includes 24/7/365 monitoring and support. If an issue arises—a customs hold, a carrier delay, a weather disruption—our team is immediately alerted and takes proactive steps to resolve it. You will be notified according to a pre-defined escalation protocol. We manage exceptions so you don't have to worry about late-night calls.
Ready to Build a Smarter, More Resilient Supply Chain?
Let's talk. Schedule a free, no-obligation consultation and logistics audit with one of our supply chain experts. We'll analyze your current operations and provide a clear roadmap to reduce costs and improve efficiency.