Managed Travel Outsourcing Services That Drive Growth & Delight Customers
Stop letting operational bottlenecks and high costs limit your potential.
We provide expert, 24/7 travel BPO services—from customer support to complex back-office tasks—so you can focus on creating unforgettable travel experiences.
Trusted by Leading Travel & Hospitality Brands Worldwide
Escape the Turbulence of In-House Operations
The travel industry is uniquely demanding. You face intense seasonal peaks, unpredictable disruptions, and customers who expect instant, perfect service. Trying to manage this in-house leads to burnout, soaring costs, and inconsistent quality that can damage your brand. It's a constant battle between managing expenses and delivering the exceptional experiences your customers deserve. You need a partner who understands this turbulence and can provide a steady hand.
Seamless Scalability
Effortlessly scale your team up or down in response to seasonal demand or market changes. Our flexible model ensures you have the right number of agents at the right time, without the overhead of permanent staff.
Significant Cost Savings
Reduce your operational costs by up to 60%. By leveraging our global talent pool and efficient processes, you can reinvest savings into growth, marketing, and technology.
24/7/365 Operations
Provide uninterrupted support to your global customer base. Our round-the-clock service ensures that no matter the time zone, your customers receive prompt and professional assistance.
Deep Travel Expertise
Our agents aren't just support generalists; they're travel industry specialists trained on GDS systems, booking platforms, and the unique nuances of travel customer service.
Enterprise-Grade Security
Protect your sensitive customer data with our SOC 2, ISO 27001, and PCI DSS compliant operations. We prioritize security so you can have complete peace of mind.
AI-Powered Efficiency
We leverage AI and automation to handle repetitive tasks, provide agents with real-time information, and analyze customer interactions, leading to faster resolutions and smarter service.
Fully Managed Service
Focus on your core business while we handle the rest. You get a dedicated account manager and a fully managed team, eliminating the complexities of offshore operations.
Uncompromising Quality
With CMMI Level 5 processes and a multi-layered quality assurance framework, we guarantee consistently high standards that protect and enhance your brand reputation.
20+ Years of Experience
Since 2003, we've been a trusted partner for businesses worldwide. Our longevity and proven track record mean you're working with a stable, reliable, and experienced provider.
Your End-to-End Travel Operations Partner
We offer a comprehensive suite of services designed to cover every touchpoint of the customer journey and every step of your back-office workflow. From initial booking inquiries to post-trip feedback and complex fare management, our solutions are tailored to the specific needs of the travel industry.
24/7 Multichannel Customer Support
Be there for your customers anytime, anywhere, through their preferred channel.
- Provide seamless support via voice, live chat, email, and social media.
- Reduce wait times and improve first-contact resolution rates.
- Handle inquiries, booking assistance, and general customer service.
Booking & Reservation Management
Ensure a smooth and error-free booking process for every customer.
- Manage new bookings, modifications, cancellations, and ticketing.
- Expertise in major GDS platforms like Amadeus, Sabre, and Galileo.
- Maximize booking conversions with skilled agent assistance.
Disruption Management & Rebooking
Turn stressful travel disruptions into opportunities to build customer loyalty.
- Proactively notify customers of flight delays, cancellations, or changes.
- Efficiently handle rebooking, accommodation, and alternative arrangements.
- Mitigate customer frustration with empathetic and effective support.
Loyalty Program Management
Nurture your most valuable customers and encourage repeat business.
- Manage member inquiries, point redemption, and account updates.
- Assist customers with understanding and utilizing program benefits.
- Execute targeted outreach campaigns to loyalty members.
Ancillary Revenue & Upselling
Increase your revenue per booking through intelligent upselling and cross-selling.
- Train agents to identify and offer relevant add-ons like seat upgrades, insurance, and car rentals.
- Boost ancillary sales in a customer-friendly, non-intrusive manner.
- Provide detailed reporting on ancillary revenue performance.
Fare Filing & Auditing
Maintain accurate and competitive pricing with meticulous fare management.
- Load, update, and manage fare data across multiple distribution channels.
- Conduct regular audits to ensure accuracy and identify discrepancies.
- Reduce revenue leakage caused by incorrect fare application.
Commission Reconciliation
Streamline your financial operations and ensure accurate partner payments.
- Automate the tracking and reconciliation of travel agent commissions.
- Resolve discrepancies and manage payment inquiries efficiently.
- Improve cash flow with timely and accurate financial processing.
Data Entry & PNR Management
Ensure data integrity across your systems with high-speed, accurate data processing.
- Manage Passenger Name Record (PNR) creation, updates, and quality checks.
- Handle data entry for manifests, customer profiles, and loyalty programs.
- Free your core team from time-consuming and repetitive data tasks.
Payment Processing & Fraud Detection
Secure your transactions and minimize risk with robust payment support.
- Handle payment processing, chargebacks, and refund requests in a PCI-compliant environment.
- Utilize AI-powered tools to monitor transactions and flag suspicious activity.
- Protect your revenue and maintain customer trust with secure processing.
Reporting & Data Analysis
Gain actionable insights from your operational data to make smarter business decisions.
- Generate custom reports on booking trends, customer behavior, and agent performance.
- Analyze data to identify opportunities for process improvement and growth.
- Transform raw data into clear, concise, and valuable business intelligence.
Multilingual Support
Serve a global audience by communicating in their native language.
- Offer support in multiple languages to enhance customer comfort and trust.
- Expand your market reach without the need to hire local teams in every region.
- Ensure clear communication for complex travel arrangements.
Corporate Travel Management Support
Provide specialized support for the unique needs of business travelers and travel managers.
- Assist with policy compliance, expense reporting, and duty of care protocols.
- Handle complex itineraries and last-minute changes for corporate clients.
- Deliver the high-touch, efficient service that business travel demands.
Travel Tech & Platform Support
Offer expert technical assistance for your booking engine, app, or SaaS platform.
- Provide L1/L2 technical support for users and travel agents.
- Assist with password resets, troubleshooting, and user guidance.
- Ensure high user adoption and satisfaction with your technology.
AI-Powered Itinerary Planning Support
Combine human expertise with AI to help customers build their perfect trip.
- Utilize AI tools to generate initial travel suggestions and options.
- Provide expert agents to refine, customize, and book complex itineraries.
- Offer a high-value service that differentiates you from competitors.
Social Media Monitoring & Response
Manage your brand's online reputation and engage with customers on social platforms.
- Monitor social media channels for brand mentions, inquiries, and complaints.
- Provide timely and professional responses to public-facing comments.
- Turn social media into a powerful customer service and engagement tool.
Ready to Elevate Your Travel Business?
Let's discuss how our tailored outsourcing solutions can help you scale efficiently, reduce costs, and deliver unforgettable customer experiences. Schedule a no-obligation consultation today.
Schedule Your Free ConsultationOur Seamless Onboarding Process
We've refined our process over two decades to ensure a smooth, efficient, and risk-free transition. Your journey to operational excellence is just four steps away.
1. Discovery & Strategy
We work with you to understand your unique challenges, goals, and brand voice. We map your existing processes and design a tailored outsourcing solution.
2. Team Building & Training
We handpick a dedicated team and immerse them in your brand, tools, and culture. They become a true extension of your in-house operations.
3. Transition & Go-Live
We execute a carefully planned transition, running pilots and parallel operations to ensure a seamless switch with zero disruption to your customers.
4. Optimization & Growth
Our partnership doesn't stop at go-live. We continuously monitor performance, provide detailed reports, and identify opportunities for ongoing improvement and efficiency gains.
Proven Results for Travel Leaders
Don't just take our word for it. See how we've helped travel companies like yours overcome their biggest operational challenges and achieve remarkable growth.
The Challenge: Surviving the Seasonal Surge
The client's in-house team was overwhelmed during summer and winter peaks. This resulted in abandoned calls, delayed email responses, and a significant drop in customer satisfaction (CSAT) scores, threatening their brand reputation.
Key Challenges:
- Inability to hire and train temporary staff fast enough.
- Skyrocketing overtime costs for the core team.
- Inconsistent service quality from overworked agents.
- Missed sales opportunities due to long wait times.
Our Solution: A Flexible, Scalable Support Team
We implemented a hybrid model with a core dedicated team and a flexible pool of trained agents available on demand.
- Provided a 50-person dedicated team for year-round support.
- Established a 100-person burst capacity team, activated within 48 hours.
- Implemented a unified multichannel platform (chat, email, voice).
- Delivered intensive training on the client's specific booking systems and brand voice.
The Challenge: Manual Processes Draining Profits
The client's finance team spent hundreds of hours manually auditing fares and reconciling complex commission structures. This was not only expensive but also prone to human error, resulting in lost revenue and delayed payments.
Key Challenges:
- High labor costs for repetitive back-office tasks.
- Significant revenue leakage from unaudited PNRs.
- Slow, error-prone commission payment cycles.
- Lack of data-driven insights into financial performance.
Our Solution: BPO & Automation for Financial Accuracy
We deployed a dedicated back-office team equipped with automation tools to streamline their financial workflows.
- Took over the end-to-end fare filing and auditing process.
- Implemented automated scripts for initial commission reconciliation.
- Provided a team to handle complex discrepancy resolution.
- Delivered detailed weekly and monthly financial performance reports.
The Challenge: Providing 24/7 Support on a Startup Budget
To compete with established players, the client had to offer round-the-clock support. The cost and complexity of hiring, training, and managing a 24/7 technical support team were prohibitive for an early-stage company.
Key Challenges:
- Limited budget for non-development roles.
- Need for immediate 24/7 coverage across multiple time zones.
- Lack of experience in setting up a support operation.
- Risk of user churn due to inadequate support.
Our Solution: A Turnkey, Scalable Tech Support Desk
We provided a dedicated, fully managed L1/L2 technical support team that acted as the client's own.
- Launched a 10-person team providing 24/7 coverage via chat and email.
- Developed a comprehensive knowledge base in collaboration with their developers.
- Established clear escalation paths for complex L3 issues.
- Provided a flexible contract that could scale as their user base grew.
Proficient with the Tools You Already Use
Our teams are experts in the leading platforms and technologies that power the travel industry. We ensure a seamless integration into your existing technology ecosystem, minimizing disruption and training time.
Including GDS systems like Amadeus, Sabre, and Galileo.
Tailored Solutions for Every Sector of the Travel Industry
We understand that a hotel chain's needs are different from an airline's. Our deep industry experience allows us to provide specialized solutions that address the unique challenges of your business.
Online Travel Agencies (OTAs)
Airlines
Hotel & Lodging Chains
Tour Operators
Cruise Lines
Corporate Travel Management
Car Rental Companies
Travel Technology Providers
What Our Partners Say
We're proud to be a strategic partner in our clients' success stories. Hear directly from them about the impact of our collaboration.
The transition was flawless. The LiveHelpIndia team felt like our own from day one, but with better processes and reporting. Our customer satisfaction has never been higher, and our costs have never been lower. It's the best of both worlds.
We were skeptical about outsourcing our complex fare management. LiveHelpIndia's expertise and attention to detail won us over. They've saved us a fortune in recaptured revenue and allowed our finance team to focus on strategy instead of spreadsheets.
As a fast-growing travel tech company, we needed a support partner that could keep pace. LiveHelpIndia's ability to quickly learn our product and provide excellent 24/7 technical support was crucial for our international expansion.
Their disruption management team is incredible. During a major weather event, they handled thousands of rebookings with an efficiency and empathy that our in-house team could never have managed. They turned a potential brand disaster into a showcase of our customer care.
The security and compliance (PCI, SOC 2) were non-negotiable for us. LiveHelpIndia not only met but exceeded our stringent requirements. We have full confidence that our customer data is secure, allowing us to focus on our core business.
The multilingual support opened up new markets for us in Europe and Latin America almost overnight. We saw a direct correlation between launching native language support with LiveHelpIndia and a significant increase in bookings from those regions.
Meet the Experts Leading Your Team
Our strength lies in our people. Your account will be overseen by seasoned industry veterans who are passionate about travel and dedicated to operational excellence.
Kendra specializes in seamless technology integration for our travel partners, ensuring our teams are a perfect fit within your existing CRM and booking platforms.
With over 15 years in BPO, Dilip is an expert in designing customer service workflows that boost satisfaction and efficiency for high-volume travel operations.
Angela architects scalable support solutions, helping our travel clients navigate seasonal peaks and international growth with strategic workforce planning.
As a Certified Ethical Hacker, Vikas ensures all our travel outsourcing solutions adhere to the highest standards of data security, including PCI DSS and SOC 2 compliance.
The Clear Advantage: In-House vs. LiveHelpIndia
Making the right operational choice is critical. Here’s a straightforward comparison of the realities of managing in-house teams versus partnering with us.
| Feature | In-House Team | LiveHelpIndia Partnership |
|---|---|---|
| Cost Structure | High fixed costs (salaries, benefits, office space) | Flexible, predictable opex model (up to 60% savings) |
| Scalability | Slow and difficult; tied to hiring cycles | Rapid and seamless; scale up or down in 48-72 hours |
| 24/7 Coverage | Extremely expensive and complex to manage | Standard, built-in capability for global support |
| Management Overhead | Requires significant management time for HR, IT, and QA | Fully managed service with a dedicated account manager |
| Technology & Tools | Requires large capital investment in platforms | Access to enterprise-grade AI and contact center tech |
| Specialized Expertise | Difficult to find and retain specialized talent (e.g., GDS) | Access to a deep pool of pre-trained travel industry experts |
| Business Focus | Distracts from core business activities like marketing and product | Allows you to focus 100% on growth and customer experience |
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from prospective travel partners.
How do you ensure your agents understand our brand and culture?
We conduct intensive, customized training for every new client. This includes deep dives into your brand voice, values, specific offerings, and customer profiles. Your dedicated team operates as a true extension of your company, and we provide continuous coaching and quality monitoring to ensure they always represent your brand perfectly.
What security measures do you have in place to protect our data?
Data security is our top priority. We are SOC 2, ISO 27001, and PCI DSS compliant. Our measures include secure, access-controlled facilities, encrypted data transmission, regular security audits, and comprehensive employee training on data privacy and protection protocols.
How do you handle seasonal peaks in demand?
Our flexible staffing model is designed specifically for industries with seasonal demand like travel. We work with you to forecast your needs and can scale your team up or down, often within 48-72 hours, ensuring you're never overstaffed during quiet periods or understaffed during a rush.
What kind of reporting and visibility will we have into the team's performance?
We provide complete transparency. You'll receive regular, detailed reports on key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction (CSAT), and any other metrics important to you. You'll also have a dedicated account manager as your single point of contact for any questions or strategic discussions.
How long does it take to get a team up and running?
The timeline can vary depending on complexity, but a typical implementation takes between 2 to 6 weeks. This includes discovery, team selection, training, and technology setup. Our goal is always to get you operational as quickly as possible without sacrificing quality.
Can your team work with our existing CRM and booking software?
Absolutely. Our agents are trained on a wide variety of platforms, including major CRMs (Salesforce, Zendesk), GDS systems (Amadeus, Sabre), and proprietary software. We integrate seamlessly into your existing tech stack to ensure a smooth workflow and a unified view of the customer.
Recognized for Excellence
Our commitment to quality, innovation, and client success is recognized by leading industry authorities.
Start Your Journey to Effortless Operations
Your competitors are getting faster and leaner. Don't get left behind managing operational headaches. Partner with LiveHelpIndia to build a resilient, scalable, and cost-effective travel business poised for future growth.
Take the first step. Schedule a free, no-obligation consultation with one of our travel outsourcing experts to discuss your specific needs and get a customized quote.
- Discover your potential cost savings.
- Learn how we can improve your customer experience.
- See a clear roadmap for a seamless transition.