Frequently Asked Questions

LiveHelpIndia is a globally recognized, AI-enabled BPO and IT outsourcing company. Since 2003, we've specialized in providing expert talent for customer support, software development, digital marketing, and back-office operations. We act as a strategic partner, helping businesses scale efficiently, reduce operational costs by up to 60%, and access a pool of over 1,000 vetted professionals.

Our global delivery headquarters is in Indore, India. We also have a corporate presence in the USA (Delaware) and sales offices across 5 continents, allowing us to serve our clients in over 100 countries seamlessly. Our model is designed to provide world-class service, primarily remotely from India, with on-site visits available as needed.

Our key differentiators are our commitment to quality, security, and partnership. Unlike freelance marketplaces, we provide:

• Process Maturity: We are a CMMI Level 5 and ISO 27001 certified company, ensuring the highest standards of quality and data security.
• Vetted In-House Talent: All our professionals are full-time employees, not contractors. This ensures stability, loyalty, and consistent quality.
• Risk-Free Engagement: We offer a paid 2-week trial and a free replacement guarantee if you're not satisfied.
• AI-Augmented Services: We leverage AI to enhance efficiency, provide data-driven insights, and deliver superior results across all our services.
• Proven Track Record: With over 20 years in business, we have a long history of success with clients ranging from startups to Fortune 500 companies like Nokia and eBay.

Our pricing is transparent and tailored to your needs. We primarily offer three engagement models:

• Dedicated Team Model: You hire one or more professionals who work exclusively for you on a monthly retainer. This is best for long-term projects.
• Fixed Price Model: We agree on a fixed cost for a project with well-defined scope and deliverables. Ideal for projects with clear requirements.
• Hourly Model: You pay for the hours worked, offering maximum flexibility for projects with evolving needs.

We provide a detailed, no-obligation quote after understanding your requirements.

Absolutely not. We believe in complete transparency. The price we quote is the price you pay. All costs, including salaries, infrastructure, and administrative overheads, are included in our rates. Any potential additional costs, such as for specialized software licenses, would be discussed and approved by you in advance.

Our contracts are designed to be flexible. For our dedicated team and hourly models, we typically have a 30-day notice period for termination. We don't believe in locking clients into long, restrictive contracts. Our 95%+ client retention rate is built on delivering value, not on contractual obligations.

Our onboarding process is simple and efficient:

1. Discovery Call: We discuss your needs, goals, and challenges.
2. Proposal: We provide a detailed proposal with our recommended solution, team structure, and pricing.
3. Team Selection: You can review resumes and interview our shortlisted experts to choose the best fit for your team.
4. Contract & Kick-off: We sign the agreement and schedule a kick-off meeting to align on goals and processes.

We can typically have your team up and running within 48-72 hours.

We integrate seamlessly with your existing workflow. Your dedicated team will be available via your preferred communication channels, including:

• Instant Messaging: Slack, Microsoft Teams, etc.
• Video Conferencing: Zoom, Google Meet, etc.
• Project Management Tools: Jira, Asana, Trello, or your own system.
• Email and Phone.

We establish a clear communication plan with daily stand-ups and weekly progress reports to ensure everyone is aligned.

We have extensive experience working with clients globally, especially in the US and Europe. Our teams are flexible and can adjust their working hours to ensure a significant overlap with your business day for real-time collaboration. For services like 24/7 support, our teams work in shifts to provide continuous coverage.

Data security is our top priority. We have implemented robust measures to protect your information:

• Certifications: We are ISO 27001 certified for information security management and SOC 2 compliant.
• Legal Agreements: We sign comprehensive Non-Disclosure Agreements (NDAs) with both our clients and our employees.
• Secure Infrastructure: We use secure networks, VPNs, access controls, and regular security audits to prevent unauthorized access.
• Employee Training: Our staff undergoes regular training on data privacy and security best practices.

You do. All intellectual property, including source code, designs, and any work product created by your dedicated team, is the exclusive property of your company. Our service agreement explicitly states that all IP rights are transferred to you upon full payment for the services rendered.

We have a rigorous, multi-stage hiring process to ensure we only bring on the best talent. This includes technical assessments, practical problem-solving tests, multiple rounds of interviews to evaluate technical and soft skills, and thorough background checks. Our 95%+ employee retention rate is a testament to our positive work environment and the quality of our team.

Our team of 1,000+ experts covers a vast spectrum of skills. In IT and development, we have certified experts in technologies like Python, Java, .NET, PHP, cloud platforms (AWS, Azure, Google Cloud), AI/ML frameworks, and mobile development. In BPO and marketing, our teams are proficient in CRM platforms, digital marketing tools (Google Ads, SEO software), and customer support systems. We match the skills to your specific project requirements.

Yes, absolutely. We encourage it. We will provide you with the resumes of our best-matched professionals, and you can conduct as many rounds of interviews as you need to feel confident in your selection. We believe that the right team chemistry is just as important as technical skills for a successful partnership.