Secure, Scalable BFSI Outsourcing Services
Cut operational costs by up to 60% and ensure regulatory compliance.
With our AI-enabled, expert-led teams for banking, finance, and insurance.
Trusted by Global Brands & Certified for Excellence:
Finally, a BFSI Partner That Gets It
In a world of razor-thin margins and ever-changing regulations, you don't need another vendor. You need a strategic partner who can navigate complexity, ensure security, and drive efficiency. Here’s why leading financial institutions choose us.
Ironclad Data Security
Your clients' data is your most critical asset. We protect it with SOC 2, ISO 27001, and PCI DSS compliant processes, ensuring bank-grade security and complete peace of mind.
Deep Domain Expertise
We speak your language. Our teams aren't just support staff; they are trained professionals with deep expertise in banking, insurance, and financial services workflows and regulations.
AI-Powered Efficiency
Leverage our AI-enabled solutions to automate repetitive tasks, reduce human error, and accelerate processes like KYC/AML checks and data validation, cutting your operational costs significantly.
Scalability on Demand
Whether you're handling a seasonal peak in loan applications or scaling a new FinTech product, our flexible models allow you to ramp your team up or down in as little as 48 hours.
Regulatory Compliance Assured
Stay ahead of the compliance curve. Our experts are constantly updated on global and regional regulations, helping you mitigate risk and avoid costly penalties.
Superior Customer Experience
Elevate your customer interactions with our 24/7/365 omni-channel support. We help you build loyalty and increase retention by providing timely, accurate, and empathetic service.
Seamless Integration
Our teams integrate directly into your existing workflows and systems, whether it's Salesforce, Zendesk, or your proprietary core banking platform. We act as a true extension of your in-house operations.
Transparent Partnership
No hidden fees, no surprises. We operate on a foundation of trust and transparency, with clear SLAs and regular performance reporting, so you always know the value we're delivering.
Proven Track Record
With over 20 years in the industry and a CMMI Level 5 maturity rating, we have a long history of delivering measurable results for BFSI clients, from fast-growing FinTechs to established enterprises.
Comprehensive BFSI Outsourcing Solutions
We offer a full spectrum of AI-enabled services designed to streamline every facet of your financial operations, from the back office to the front lines of customer engagement.
Loan & Mortgage Processing
End-to-end support for the entire loan lifecycle, from application intake to closing.
- Accelerate processing times by up to 40%.
- Ensure accuracy in document verification and data entry.
- Scale your team instantly to handle fluctuating application volumes.
Insurance Claims Processing
Efficient and accurate handling of insurance claims to improve customer satisfaction.
- Reduce claim processing cycle times.
- Minimize errors and ensure policy adherence.
- Manage First Notice of Loss (FNOL) and subsequent documentation.
New Account Opening & Onboarding
Streamline the customer onboarding process for a seamless first impression.
- Verify customer information and documentation swiftly.
- Set up new accounts across multiple systems accurately.
- Reduce onboarding friction and improve customer activation rates.
Transaction Processing
Reliable and secure handling of high-volume financial transactions.
- Process payments, transfers, and settlements with high accuracy.
- Ensure reconciliation of accounts and resolve discrepancies.
- Operate within a secure, PCI DSS compliant environment.
Omni-Channel Customer Support
24/7/365 support across voice, email, chat, and social media for your customers.
- Improve First Call Resolution (FCR) rates.
- Provide consistent, high-quality service across all channels.
- Offer multilingual support to cater to a diverse customer base.
Technical Helpdesk for FinTech
Specialized support for users of your banking apps, trading platforms, or financial software.
- Resolve technical issues quickly to minimize user frustration.
- Guide users through complex features and functionalities.
- Gather user feedback to inform product improvements.
Collections & Recovery Services
Professional and empathetic handling of accounts receivable and collections processes.
- Improve recovery rates while maintaining customer relationships.
- Adhere strictly to FDCPA and other relevant regulations.
- Implement customized collection strategies based on account segmentation.
Lead Generation & Sales Support
Support for your sales teams by qualifying leads and setting appointments.
- Increase the pipeline of qualified leads for your sales force.
- Handle inbound sales inquiries and product questions.
- Nurture prospects through the early stages of the sales funnel.
KYC/AML & Onboarding Verification
Robust Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
- Ensure compliance with global and local regulatory standards.
- Utilize AI tools to speed up identity verification and reduce fraud.
- Conduct ongoing monitoring and due diligence.
Fraud Detection & Prevention
Proactive monitoring and analysis to identify and prevent fraudulent activities.
- Analyze transaction patterns to flag suspicious behavior in real-time.
- Investigate alerts and manage case files for fraudulent activities.
- Reduce financial losses due to fraud and protect your reputation.
Regulatory Reporting Support
Assistance in preparing and compiling data for mandatory regulatory reports.
- Ensure timely and accurate submission of compliance reports.
- Aggregate data from disparate systems for reporting purposes.
- Stay updated with changes in reporting requirements.
Compliance Auditing & Monitoring
Ongoing review of processes and transactions to ensure adherence to internal and external policies.
- Conduct regular audits of operational workflows.
- Monitor communications for compliance with disclosure rules.
- Provide detailed reports to support internal audit teams.
Financial Data Analytics & Reporting
Transform raw data into actionable insights for strategic decision-making.
- Develop custom dashboards for performance tracking (KPIs).
- Analyze customer behavior to identify opportunities for cross-selling.
- Generate reports on portfolio performance, risk exposure, and profitability.
Application Development & Maintenance
Support for your proprietary financial software, mobile apps, and platforms.
- Provide L1/L2 support for your internal and external applications.
- Manage bug fixes, patches, and version updates.
- Develop new features and integrations to enhance functionality.
Cloud Infrastructure Management
Management of your cloud environments (AWS, Azure, GCP) for optimal performance and cost.
- Ensure high availability and disaster recovery readiness.
- Optimize cloud spending through resource management.
- Maintain a secure and compliant cloud posture.
Proven Results in the BFSI Sector
We don't just promise efficiency and compliance; we deliver it. Explore how we've helped financial institutions like yours overcome their biggest challenges.
Scaling Customer Support for a High-Growth FinTech
FinTech / Digital Banking
Client Overview
A rapidly growing digital bank in the US had just secured Series B funding and was experiencing exponential user growth. Their small in-house support team was overwhelmed with inquiries, leading to long wait times and declining customer satisfaction scores. They needed a partner who could scale a high-quality, 24/7 support team quickly without compromising their brand's tech-savvy, customer-first ethos.
"LiveHelpIndia didn't just give us bodies; they gave us a strategic support operation. They scaled with us from 5 to 50 agents in under six months, and our CSAT scores actually went up during that period. They are a true partner in our growth."
Key Challenges
- Inability to provide 24/7 customer support.
- Skyrocketing ticket volumes and resolution times.
- Difficulty in hiring and training qualified agents fast enough.
- Risk of customer churn due to poor service experience.
Our Solution
We deployed a dedicated, omni-channel support team that acted as a seamless extension of the client's brand. Our approach included:
- A phased rollout starting with email/chat, then expanding to 24/7 voice support.
- Rigorous, client-specific training on their platform, brand voice, and escalation protocols.
- Implementation of an AI-powered chatbot to handle common, repetitive queries, freeing up human agents for complex issues.
- Weekly performance reviews and data analysis to identify trends and continuously optimize the support process.
Optimizing Loan Processing for a Regional Bank
Retail Banking
Client Overview
A mid-sized regional bank was struggling with a slow, paper-intensive mortgage processing workflow. Manual data entry and document verification were causing significant delays, leading to a poor borrower experience and making it difficult to compete with larger, more agile lenders. They needed to reduce processing times and operational costs without a massive technology overhaul.
"Outsourcing our back-office loan processing to LiveHelpIndia was one of the best decisions we've made. We cut our processing costs by nearly 50% and reduced our time-to-close by over a week. Their accuracy and efficiency are unmatched."
Key Challenges
- Loan processing time exceeding 45 days.
- High error rates due to manual data entry.
- Inability to scale operations during refinancing booms.
- High overhead costs associated with the processing department.
Our Solution
We took over the end-to-end back-office loan processing, from initial document collection to pre-underwriting review. Our solution focused on efficiency and accuracy:
- Deployed a team of trained loan processing specialists with expertise in US mortgage regulations.
- Utilized RPA (Robotic Process Automation) to automate data extraction from documents, drastically reducing manual entry.
- Established a multi-stage quality control process to ensure 99.5%+ data accuracy.
- Provided a flexible staffing model that allowed the bank to scale its processing capacity by 3x during peak periods.
Enhancing Fraud Detection for an Insurance Provider
Insurance
Client Overview
A national property and casualty insurer was facing rising losses from fraudulent claims. Their existing rules-based detection system was failing to identify sophisticated fraud patterns, and their internal investigation team was backlogged. They needed a data-driven solution to identify suspicious claims more effectively and a skilled team to investigate them.
"The analytics team from LiveHelpIndia brought a new level of sophistication to our fraud detection. Their machine learning models are flagging claims we never would have caught. The ROI was clear within the first quarter."
Key Challenges
- Increasing financial losses due to undetected fraud.
- High number of false positives from the legacy detection system.
- Overwhelmed internal Special Investigation Unit (SIU).
- Lack of in-house data science expertise to build advanced models.
Our Solution
We provided a two-pronged solution combining advanced analytics with skilled human investigation:
- Our data science team developed and deployed a machine learning model that analyzed hundreds of variables to assign a "fraud propensity score" to each new claim.
- The model significantly reduced false positives, allowing investigators to focus on high-risk cases.
- We provided a team of trained fraud analysts to conduct initial investigations on flagged claims, gathering evidence and preparing detailed case files.
- This "analyst-as-a-service" team handled the initial triage, escalating only the most credible cases to the client's internal SIU.
Our Seamless Onboarding Process
We make the transition to outsourcing simple, secure, and transparent. Our proven 4-step process ensures your operations are in expert hands from day one, with minimal disruption and maximum value.
1. Discovery & Solution Design
We start by deeply understanding your goals, challenges, and existing workflows. We then co-design a custom outsourcing solution with clear KPIs and SLAs tailored to your specific needs.
2. Team Assembly & Training
We handpick a dedicated team of domain experts for your project. They undergo rigorous, client-specific training on your processes, software, and brand voice to ensure they operate as a true extension of your company.
3. Secure Transition & Integration
Our IT team works with yours to establish secure connections and integrate with your systems. We manage a carefully planned transition process to migrate workflows smoothly, ensuring business continuity.
4. Governance & Optimization
Once live, we focus on continuous improvement. Through transparent reporting, regular governance calls, and proactive optimization, we ensure we are consistently exceeding your expectations and delivering measurable ROI.
Technology & Platforms We Master
Our teams are proficient in the tools and technologies that power the modern financial industry, ensuring seamless integration and immediate productivity.
What Our BFSI Clients Say
Trust is earned. Here’s what leaders in banking, finance, and insurance have to say about their partnership with LiveHelpIndia.
"The compliance burden in wealth management is immense. LiveHelpIndia's team handles our client onboarding and KYC verification with an incredible level of detail and accuracy. They've become an indispensable part of our risk management framework."
"As a credit union, we have to deliver exceptional member service to compete. LiveHelpIndia's 24/7 call center team has been phenomenal. Our member satisfaction scores for after-hours support have never been higher. They treat our members like their own."
"We needed to process a high volume of insurance policy renewals accurately and quickly. The back-office team from LiveHelpIndia streamlined the entire workflow. Their efficiency allowed my in-house team to focus on more complex underwriting tasks."
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from prospective BFSI partners.
Data security is our highest priority. We are SOC 2, ISO 27001, and PCI DSS certified. Our security measures include encrypted data transmission and storage, secure access controls, regular security audits, and comprehensive employee training. All our professionals work from secure, monitored facilities, not from home.
Absolutely. Our teams are experienced in working with a wide range of third-party and proprietary systems. Our onboarding process includes a thorough technical discovery phase where we work with your IT department to establish secure access and integration, typically via VPNs and other secure remote access tools.
Every team member assigned to a BFSI client undergoes rigorous, domain-specific training. This covers industry fundamentals, relevant regulations (like FDCPA, TILA), data privacy laws, and client-specific processes and brand voice. We believe in creating experts, not just generalists.
Our delivery model is built for flexibility. We maintain a pool of cross-trained professionals, allowing us to scale your dedicated team up or down with as little as 48-72 hours' notice. This ensures you can handle peak demand without the cost of maintaining a large, permanent in-house staff.
We offer several flexible engagement models to suit your needs, including dedicated full-time employees (FTEs), managed teams (PODs), and project-based pricing. Our most common model is a fixed monthly fee per dedicated professional, which provides predictable costs and is typically 50-60% lower than the fully-loaded cost of an equivalent in-house employee.
Ready to Transform Your BFSI Operations?
Let's discuss how our tailored, AI-enabled outsourcing solutions can help you reduce costs, enhance security, and accelerate growth. Schedule a free, no-obligation consultation with one of our BFSI domain experts today.