Reliable Healthcare Outsourcing Services: Scale Operations & Elevate Patient Care
Slash administrative overhead and navigate complex compliance with ease.
Our managed healthcare BPO solutions—from medical billing to 24/7 patient support—are secure, scalable, and HIPAA-compliant.
The Strategic Advantage in Healthcare BPO
We're not just a vendor; we're your partner in achieving operational excellence. We blend trained specialists, compliant processes, and cutting-edge technology to deliver outcomes that directly impact your bottom line and patient satisfaction scores.
Ironclad HIPAA Compliance
Rest easy knowing your patient data is protected. We are SOC 2 and ISO 27001 certified, operating under strict, regularly audited HIPAA protocols and signing Business Associate Agreements (BAAs) to ensure total compliance.
On-Demand Scalability
Fluctuating patient volumes? No problem. Effortlessly scale your team from one to one hundred agents in as little as 48-72 hours, ensuring you always have the right level of support without the overhead of hiring.
Drastic Cost Reduction
Achieve significant financial efficiency. Our clients typically reduce their operational costs by up to 60%, freeing up critical budget to reinvest in core patient care, technology, and facility improvements.
24/7/365 Operations
Patient needs don't follow a 9-to-5 schedule. Our round-the-clock support ensures seamless coverage across all time zones, improving patient access and satisfaction while reducing strain on your in-house team.
Industry-Trained Specialists
Our teams aren't just call center agents; they are healthcare support specialists. They undergo rigorous training in medical terminology, patient empathy, and specific EMR/EHR workflows to act as a true extension of your practice.
AI-Powered Technology
Leverage the power of automation and AI. We utilize intelligent tools for quality assurance, data entry automation, and call routing to enhance efficiency, reduce errors, and provide you with actionable insights.
Seamless EMR/EHR Integration
Avoid workflow disruption. Our certified experts are proficient with major EMR/EHR platforms like Epic, Cerner, and Allscripts, ensuring secure and efficient integration with your existing systems from day one.
Radical Transparency
You're always in control. We provide real-time performance dashboards and detailed reporting against your key performance indicators (KPIs), offering complete visibility into the processes we manage for you.
Proven & Trusted Partner
With over two decades of experience and a 95% client retention rate, we have a proven track record of success. Our CMMI Level 5 and ISO certifications reflect our commitment to mature, reliable processes that deliver consistent results.
Comprehensive Healthcare Outsourcing Solutions
From front-office patient interactions to complex back-office financial management, our suite of services is designed to cover every administrative and support function of your healthcare organization.
Medical Billing & Revenue Cycle Management (RCM)
Optimize your entire financial workflow to accelerate cash flow and reduce denials. We manage everything from charge entry and payment posting to aggressive A/R follow-up and denial management, ensuring you get paid fully and promptly for your services.
- Increase collection rates by up to 15% through persistent follow-up.
- Reduce Accounts Receivable (A/R) days by an average of 30-40%.
- Minimize claim denials with proactive coding and submission checks.
Patient Appointment Scheduling
Ensure your schedules are always full and efficiently managed. Our agents handle inbound and outbound scheduling calls, reschedules, and cancellations with professionalism and empathy, integrating directly with your EMR/EHR calendar to maintain a single source of truth.
- Reduce patient no-show rates through confirmed appointments.
- Improve physician and resource utilization with optimized scheduling.
- Enhance patient satisfaction with friendly, accessible scheduling agents.
Insurance Eligibility Verification
Eliminate front-end denials and patient billing surprises. We verify patient insurance eligibility and benefits in advance of appointments, confirming coverage details, co-pays, and deductibles to ensure clean claims and transparent patient communication.
- Drastically reduce eligibility-related claim denials.
- Improve point-of-service collections by providing accurate patient responsibility estimates.
- Free up your front-desk staff to focus on in-person patient experience.
Medical Coding Services
Maximize reimbursement with accurate and compliant coding. Our certified coders (CPC, CCS) are proficient in ICD-10, CPT, and HCPCS coding across multiple specialties, ensuring your services are coded correctly to meet payer requirements and optimize revenue.
- Ensure compliance with all federal and state coding regulations.
- Reduce audit risks with accurate and well-documented coding practices.
- Capture all earned revenue by preventing under-coding of services.
Data Entry & Claims Processing
Achieve speed and accuracy in your claims lifecycle. We handle high-volume data entry of patient demographics, charges, and payments, followed by meticulous electronic and paper claim submissions. Our process is designed to get claims out the door quickly and cleanly.
- Accelerate the submission-to-payment cycle with efficient processing.
- Reduce data entry errors by over 99.5% with our quality control measures.
- Scale your processing capacity without hiring additional staff.
24/7 Patient Support Center
Provide your patients with round-the-clock access to support. Our multilingual agents act as your after-hours or overflow call center, handling inquiries about appointments, billing, directions, and general information with a consistently high level of service.
- Improve patient loyalty and satisfaction with 24/7 accessibility.
- Capture potential new patients who call outside of business hours.
- Reduce the burden on your on-call clinical staff for non-urgent matters.
Telehealth Technical Support
Ensure a smooth virtual care experience for your patients and providers. We provide technical support for your telehealth platform, helping patients with login issues, camera/microphone setup, and basic troubleshooting so your clinical staff can focus on the consultation.
- Minimize delayed or canceled telehealth appointments due to technical issues.
- Increase patient adoption and comfort with virtual care technology.
- Provide a dedicated support line for both patients and providers.
Automated & Live Appointment Reminders
Proactively reduce no-shows and last-minute cancellations. We deploy a multi-channel reminder strategy using automated SMS and email, supplemented by live-agent calls for high-value appointments or specific patient populations, ensuring maximum confirmation rates.
- Decrease patient no-show rates by up to 30%.
- Improve schedule stability and revenue predictability.
- Offer patients an easy way to confirm or reschedule their appointments.
Medical Records Management
Maintain organized, secure, and easily accessible patient records. Our team handles digital filing, indexing, and retrieval of medical records, as well as processing release of information (ROI) requests in a secure and HIPAA-compliant manner.
- Ensure records are consistently organized and indexed for quick retrieval.
- Guarantee compliant handling of sensitive patient health information (PHI).
- Reduce the administrative workload associated with records requests.
Pharmacy Benefit Management (PBM) Support
Navigate the complexities of pharmacy benefits with expert back-office support. We assist with prior authorizations, benefits investigation, and formulary checks, helping to streamline the prescription process for both your practice and your patients.
- Accelerate the prior authorization approval process.
- Reduce prescription-related patient complaints and callbacks.
- Improve medication adherence by clarifying coverage and cost for patients.
Healthcare IT Helpdesk
Provide reliable, responsive IT support for your entire organization. Our helpdesk services cover everything from EMR/EHR system support and password resets to network troubleshooting and hardware issues, ensuring your clinical and administrative staff remain productive.
- Minimize system downtime and its impact on patient care and revenue.
- Offer a single point of contact for all IT-related issues.
- Provide scalable support from Tier 1 to Tier 3 for complex problems.
Clinical Trial & Research Support
Streamline the administrative side of your clinical research. We provide support for patient recruitment and screening calls, data entry for clinical trial management systems (CTMS), and participant follow-up communications, freeing your research staff to focus on science.
- Accelerate patient recruitment timelines for your studies.
- Ensure high-quality data entry and management for trial integrity.
- Improve participant retention through consistent communication.
Healthcare Analytics & Reporting
Turn your operational data into actionable business intelligence. We help you develop and track key performance indicators (KPIs), creating custom dashboards and reports on everything from billing performance to patient call metrics, empowering data-driven decision-making.
- Gain clear visibility into the financial and operational health of your practice.
- Identify trends, bottlenecks, and opportunities for improvement.
- Receive regular, easy-to-understand reports tailored to your goals.
AI-Powered Patient Triage & Intake
Modernize your patient intake process with intelligent automation. We can deploy AI-driven chatbots and voicebots to handle initial patient triage, collect symptoms, and route them to the appropriate level of care, all before they speak to a live agent.
- Reduce patient wait times and provide immediate engagement.
- Efficiently collect preliminary information to streamline clinical encounters.
- Ensure patients are consistently directed to the right department or service.
Provider Credentialing Services
Expedite the process of getting your providers credentialed and enrolled with payers. Our specialists manage the entire application process, from gathering documentation to persistent follow-up with insurance companies, ensuring your providers can start billing as quickly as possible.
- Reduce the credentialing turnaround time significantly.
- Prevent revenue loss due to delays in provider enrollment.
- Manage re-credentialing deadlines to ensure providers remain in-network.
Our Seamless Onboarding Process
We've refined our process to be efficient, secure, and transparent, ensuring a smooth transition and rapid time-to-value for your organization.
1. Discovery & Solution Design
We start with a deep dive into your current workflows, pain points, and objectives. Together, we design a custom outsourcing solution and define the key performance indicators (KPIs) for success.
2. Team Assembly & Training
We handpick a dedicated team of specialists for your account. They undergo rigorous, client-specific training on your processes, software systems (EMR/EHR), and brand voice to act as a true extension of your team.
3. Secure Integration & Setup
Our IT team works with yours to establish secure, HIPAA-compliant connectivity to your systems. We set up all necessary software, communication channels, and reporting dashboards before going live.
4. Launch & Continuous Optimization
We launch with a pilot phase to ensure smooth operations. Post-launch, your dedicated account manager provides regular performance reviews and works with you to continuously optimize processes and drive even greater efficiency.
Expertise Across the Healthcare Spectrum
Our solutions are tailored to meet the unique challenges of various healthcare sectors. We understand the nuances of your specific environment.
Hospitals & Health Systems
Private Practices & Clinics
Dental Groups (DSOs)
HealthTech & SaaS
Pharmaceutical Companies
Medical Billing Companies
Home Health Agencies
Diagnostic Laboratories
Proven Results for Healthcare Leaders
Don't just take our word for it. See how we've transformed operations and driven measurable growth for organizations like yours.
Case Study: Streamlining Revenue for a Multi-State Dental Group
Client Overview: A rapidly expanding Dental Service Organization (DSO) with 30+ locations across three states. They were struggling with inconsistent billing practices, high claim denial rates, and an aging A/R that was impacting their cash flow and ability to fund further expansion.
The Problem: Their decentralized, in-house billing teams lacked standardized processes and the expertise to handle complex claims and payer negotiations. This resulted in significant revenue leakage and administrative inefficiencies that scaled negatively as they grew.
"Our A/R was out of control, and our cash flow was unpredictable. LiveHelpIndia didn't just fix the problem; they gave us a scalable financial backbone for our growth."
— Sarah Chen, CFO, SmileBright Dental Partners
Case Study: Scaling 24/7 Support for a HealthTech Innovator
Client Overview: A venture-backed telehealth startup experiencing explosive user growth for their virtual consultation platform. Their small, in-house support team was overwhelmed, leading to long wait times and negative patient reviews, which threatened their reputation and growth trajectory.
The Problem: They needed to provide 24/7 technical support to patients and providers across the country but lacked the resources and infrastructure to build and manage a round-the-clock team. They needed a partner who understood both technology and patient care.
"We're a tech company, not a call center. Partnering with LiveHelpIndia allowed us to focus on our product while they provided world-class, 24/7 support that our patients love. It was a game-changer for our scalability."
— David Rodriguez, CEO, ConnectCare Virtual Health
Case Study: Optimizing Back-Office for a Regional Hospital
Client Overview: A 200-bed regional hospital facing staff burnout and high administrative costs. Their clinical staff, particularly nurses, were spending a significant portion of their day on non-clinical tasks like appointment scheduling, insurance pre-authorizations, and managing medical records.
The Problem: The administrative burden was leading to decreased staff morale and taking valuable time away from direct patient care. The hospital needed to offload these tasks to a reliable partner to improve efficiency and allow their clinical team to work at the top of their license.
"By outsourcing our scheduling and insurance verification to LiveHelpIndia, we gave 10 hours per week back to each nurse on the floor. The impact on staff morale and patient care was immediate and profound."
— Michael Thompson, Director of Operations, Lakeside General Hospital
Technology & Compliance You Can Trust
We leverage industry-leading platforms and adhere to the highest standards of security and compliance to protect your data and streamline operations.
Technology Stack & EMR/EHR Proficiency
Certifications & Compliance
What Our Clients Are Saying
"LiveHelpIndia revolutionized our revenue cycle. Their team is knowledgeable, persistent, and professional. Our collections are up, and my in-house team can finally focus on patient-facing activities. It's the best decision we've made."
"As a hospital CFO, data security and HIPAA compliance are my top priorities. LiveHelpIndia's robust security infrastructure and transparent processes gave us the confidence to outsource our medical records management. They are a true partner."
"We needed to scale our patient support from 8 hours a day to 24/7. LiveHelpIndia made it seamless. Their agents are well-trained and handle our patients with the same care and empathy as our own staff. Our satisfaction scores have never been higher."
"The accuracy and speed of their insurance verification team are incredible. We've seen our front-end denials drop to almost zero, which has had a massive positive impact on our cash flow. They are an indispensable part of our operations."
"Their medical coders are top-notch. They helped us identify several areas where we were under-coding, leading to a significant, compliant increase in our revenue. Their expertise is invaluable, and their regular reporting is crystal clear."
"The 2-week trial gave us the confidence we needed. We saw the quality and efficiency firsthand with minimal risk. Now, a year later, they handle all our appointment scheduling and reminders. Our no-show rate has been cut in half."
Frequently Asked Questions
Security is our highest priority. We are SOC 2 and ISO 27001 certified and maintain a multi-layered security framework. This includes encrypted data transmission, secure access controls, regular risk assessments, and comprehensive employee training on HIPAA regulations. We sign a Business Associate Agreement (BAA) with every healthcare client to legally guarantee our commitment to protecting Patient Health Information (PHI).
Absolutely. Our teams are experienced with all major EMR/EHR platforms, including Epic, Cerner, Allscripts, Athenahealth, and more. During onboarding, we provide client-specific training to ensure our agents are proficient in your unique workflows and system configuration. We typically access your system through secure VPNs or remote desktop protocols.
Each client engagement begins with a comprehensive training program. We use your existing training materials, process documents, and call scripts to create a custom curriculum. Training covers your specific services, scheduling protocols, billing policies, and brand voice. We also conduct ongoing quality assurance and refresher training to ensure consistent high performance.
We believe in radical transparency. You will have access to a real-time dashboard to monitor key performance indicators (KPIs) such as call volume, wait times, claim submission rates, and collection numbers. We also provide detailed daily, weekly, and monthly reports and hold regular review meetings with your dedicated account manager to discuss performance and identify optimization opportunities.
Our onboarding process is designed for speed and efficiency. Depending on the complexity of the services required, we can typically launch a new project within 2 to 4 weeks from contract signing. This timeline includes discovery, team selection, training, and setting up secure system integrations.
We offer flexible pricing models to suit your needs. The most common are a dedicated Full-Time Equivalent (FTE) model, where you have a dedicated agent or team for a flat monthly fee; a per-transaction model (e.g., per claim, per call); or a percentage-based model for services like revenue cycle management. We work with you to determine the most cost-effective model for your goals.
Ready to Transform Your Healthcare Operations?
Stop letting administrative burdens slow you down. Let's build a more efficient, compliant, and patient-focused future for your organization. Schedule a free, no-obligation consultation with one of our healthcare solutions experts today.
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