Telehealth Outsourcing Services

Managed Telehealth Outsourcing: Scale Patient Care, Not Your Costs

Replace administrative overload and tech headaches with a fully-managed, AI-enabled team. We handle patient support, billing, and compliance, so you can focus on delivering exceptional clinical care.

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Our Approach

The Modern Telehealth Reality

The demand for telehealth is exploding, but so are the operational challenges. Your clinical team is likely buried in administrative tasks, your support lines are overwhelmed, and the pressure to maintain HIPAA compliance is immense.

Trying to scale by hiring in-house is slow, expensive, and often unsustainable. You need a partner that understands the delicate balance between rapid growth and operational integrity.

A Different Path to Excellence

We provide a different path. LiveHelpIndia offers AI-enabled, fully managed telehealth outsourcing services that integrate seamlessly into your practice. We give you the expert team, mature processes, and secure technology to deliver exceptional patient experiences 24/7.

Focus on What Matters

Stop trading patient care for paperwork; let us handle the operations so you can focus on healing. By leveraging our AI-augmented model, you can reduce your operational costs by up to 60%.

TRUSTED BY GLOBAL LEADERS

Our Expertise

Comprehensive Telehealth Outsourcing Services

From 24/7 patient support to advanced revenue cycle management, our services are designed to scale your operations, enhance patient satisfaction, and reduce your costs.

24/7 Patient Triage & Support

Provide an immediate, professional first point of contact for your patients, any time of day or night. Our trained agents use approved protocols to handle inquiries, escalate clinical issues, and provide basic tech support, ensuring your patients feel heard and supported.

Improve patient satisfaction with 24/7 access.
Reduce the on-call burden for your clinical staff.
Ensure consistent, protocol-based responses.

Telehealth Appointment & Schedule Management

We manage the entire appointment lifecycle, from scheduling new visits to sending reminders and handling cancellations or rescheduling. This proactive approach dramatically reduces no-show rates and optimizes your clinicians' time.

Reduce patient no-show rates by up to 25%.
Maximize clinician utilization and revenue.
Free up your front-desk staff for in-person care.

Revenue Cycle Management (RCM)

Optimize your finances from patient registration to final payment. Our RCM services include medical coding, billing, claims submission, and denial management. We use AI-powered tools to ensure accuracy and accelerate your cash flow.

Increase net collection rates and reduce bad debt.
Lower claim denial rates through expert coding.
Gain full visibility into your financial performance.

Insurance Verification & Prior Authorization

Eliminate a major bottleneck in patient care. Our team handles the time-consuming process of verifying insurance eligibility and securing prior authorizations before appointments, preventing downstream billing issues and treatment delays.

Avoid costly denials due to eligibility issues.
Accelerate time-to-treatment for patients.
Reduce administrative workload on your staff.

Virtual Medical Scribe Services

Allow your clinicians to focus 100% on the patient, not on a keyboard. Our remote scribes listen in on consultations and document the encounter in real-time directly into your EHR, ensuring accurate and comprehensive medical records.

Reduce clinician burnout and 'pajama time' spent on charts.
Improve the quality and detail of clinical documentation.
Increase patient face-time and satisfaction.

Remote Patient Monitoring (RPM) Support

Scale your RPM program effectively. We provide non-clinical support, including device setup, patient training, data monitoring for red flags, and proactive check-ins, ensuring patient adherence and program success.

Increase patient engagement and adherence to RPM programs.
Allow clinical staff to focus on high-risk alerts.
Scale your RPM services to a larger patient population.

Clinical Data Management & Entry

Ensure the integrity of your most valuable asset: data. Our team handles a wide range of data tasks, from entering lab results and referral information to cleaning up patient charts, all with a CMMI Level 5 commitment to quality.

Improve data accuracy within your EMR/EHR.
Free up skilled staff from mundane data entry tasks.
Ensure data is structured for better reporting and analytics.

Patient Onboarding & Technology Support

A smooth start to the telehealth journey is critical. We guide new patients through setting up their accounts, downloading apps, and testing their technology before their first appointment, reducing day-of technical glitches and anxiety.

Improve the success rate of first-time telehealth visits.
Reduce patient anxiety around technology.
Minimize appointment delays caused by tech issues.

Tele-receptionist & Virtual Front Desk

Create a professional and efficient virtual front door for your practice. Our tele-receptionists manage incoming calls, route them appropriately, answer common questions, and perform all the functions of a traditional front desk, but remotely.

Ensure no patient call ever goes unanswered.
Project a professional image for your practice.
Handle call overflow during peak business hours.

Medical Coding & Billing Audit

Uncover hidden revenue opportunities and compliance risks. Our certified coders perform comprehensive audits of your past billing to identify patterns of under-coding, over-coding, or other issues, providing actionable insights to improve financial health.

Identify and recover lost revenue.
Mitigate compliance risks from incorrect coding.
Receive expert recommendations for process improvement.

Chronic Care Management (CCM) Support

Support your CCM program with non-clinical administrative services. We assist with patient enrollment, care plan documentation, and tracking time for billing, helping you maximize reimbursements and deliver consistent care.

Maximize revenue from CCM programs.
Ensure compliance with CMS requirements.
Improve care coordination for chronically ill patients.

Mental Health Intake Coordination

Provide a compassionate and efficient intake process for mental and behavioral health patients. Our trained coordinators handle initial screenings, collect patient histories, and manage scheduling with the appropriate therapists or psychiatrists.

Improve access to care with faster intake processing.
Ensure patients are matched with the right provider.
Provide a sensitive, professional first impression.

AI Chatbot Design & Implementation

Deploy intelligent AI chatbots to handle routine patient inquiries 24/7. We design, train, and manage chatbots for tasks like answering FAQs, scheduling appointments, and basic symptom checking, freeing up human agents for more complex issues.

Provide instant answers to common patient questions.
Reduce support ticket volume by up to 40%.
Offer a self-service option for tech-savvy patients.

Referral Management Services

Close the loop on patient referrals. Our team manages the entire referral process, from sending records to specialists to following up to ensure the patient was seen, improving care coordination and preventing patients from falling through the cracks.

Improve continuity of care for patients.
Reduce administrative burden on primary care providers.
Track outcomes and strengthen specialist relationships.

Compliance & Quality Assurance Reporting

Gain insight into your outsourced operations with our transparent reporting services. We provide detailed dashboards on key metrics like call answer times, patient satisfaction, data accuracy, and adherence to your specific protocols, ensuring full accountability.

Maintain complete oversight of service quality.
Make data-driven decisions to optimize workflows.
Easily demonstrate compliance for audits.

Get Started with Our Telehealth Solutions

Why Leading Healthcare Organizations Choose LiveHelpIndia

Ironclad HIPAA Compliance

We don't just 'follow' HIPAA; we live it. Our entire infrastructure is SOC 2 and ISO 27001 certified, ensuring your patient data is protected by audited, enterprise-grade security protocols. Sleep well at night knowing your compliance is handled by experts.

AI-Powered Efficiency

Our human experts are augmented by AI. This means faster patient triage, smarter scheduling, and more accurate data entry. We use technology to eliminate errors and enhance efficiency, passing the quality and cost savings on to you.

24/7 Patient Engagement

Patient needs don't stop at 5 PM. Our 24/7/365 omnichannel support ensures your patients can always reach a helpful, professional agent—whether it's for scheduling, tech support, or a simple question. This dramatically improves patient satisfaction and access to care.

Scale On-Demand

Whether you're handling 100 patient interactions a day or 10,000, our model scales with you. Ramp up during peak seasons or for new service launches, and scale down when needed, all without the pain of hiring and layoffs. You get elasticity without the risk.

Certified Healthcare Professionals

Our team isn't just trained in customer service; they're trained in healthcare. We hire and develop professionals who understand medical terminology, clinical workflows, and the importance of empathy in patient communication. They become a seamless extension of your practice.

Guaranteed Cost Reduction

We offer a direct path to a healthier bottom line. By leveraging our global delivery model and AI-driven efficiencies, we can reduce your administrative and support-related operational costs by up to 60%. This is a direct, measurable impact on your P&L.

Seamless EMR/EHR Integration

Our service isn't a silo. We have proven experience integrating with major EMR/EHR systems like Epic, Cerner, and Athenahealth. Our team works directly within your systems, ensuring data consistency and a single source of truth.

Proven Process Maturity

With a CMMI Level 5 appraisal, we operate with a level of process maturity that few can match. This means predictable, repeatable, high-quality outcomes for every task, from patient intake to revenue cycle management. Chaos is not in our vocabulary.

Free Replacement Guarantee

We are confident in our talent. If any professional assigned to your team doesn't meet your expectations, we offer a free replacement with zero-cost knowledge transfer, ensuring continuous, uninterrupted service and your complete satisfaction.

Proven Outcomes: Driving Real Value for Healthcare

HealthTech / Virtual Care

Telehealth Startup Scales Patient Support 10x While Slashing Costs

Client Overview

A venture-backed telehealth startup specializing in mental health services experienced explosive user growth after a successful marketing campaign. Their small, in-house support team was completely overwhelmed, leading to long wait times, negative app store reviews, and a real risk of churn. They needed to scale their support operations immediately without the time or capital to hire and train a large team.

The Problem

The client's rapid growth created a support crisis. They were facing a 48-hour response time for patient inquiries, and their clinicians were spending valuable time on administrative tasks and tech support instead of patient care. This operational bottleneck threatened to derail their growth trajectory and damage their brand reputation.

Inability to provide 24/7 support for a national user base.
Lack of a structured process for patient intake and scheduling.
High costs and long lead times associated with hiring qualified support staff.
Concerns over maintaining HIPAA compliance while scaling rapidly.

Our Solution

LiveHelpIndia deployed a dedicated, managed team in a phased approach. First, we implemented a 24/7 patient support service to handle all non-clinical inquiries via chat, email, and phone. Second, we took over their entire appointment scheduling and reminder process, integrating directly with their platform's backend. Third, we established a robust patient onboarding workflow to help new users with tech setup. Finally, all services were delivered within our SOC 2 certified, HIPAA-compliant environment, providing peace of mind.

Measurable Outcomes

Patient inquiry first-response time reduced from 48 hours to under 2 minutes.
Operational costs for patient support and administration were reduced by 55%.
Patient satisfaction (CSAT) scores increased by 35% within the first six months.

Olivia Bishop

COO, MindWell Virtual Therapy

"We were drowning. LiveHelpIndia didn't just throw bodies at the problem; they gave us a strategic, scalable solution. Our patient satisfaction is up, our costs are down, and our clinical team is finally free to focus on therapy. They are a true partner in our growth."

Healthcare Providers

Multi-State Clinic Group Boosts Revenue by 20% with Optimized RCM

Client Overview

A well-established dermatology group with 15 locations across three states was struggling with an inefficient revenue cycle. They had high claim denial rates, a growing accounts receivable balance, and inconsistent billing practices across their clinics. Their in-house billing staff was overwhelmed, and the lack of financial visibility was hindering strategic planning.

The Problem

Revenue leakage was severely impacting the client's profitability and ability to invest in new equipment and expansion. A complex mix of insurance plans, inconsistent coding, and slow follow-up on denied claims meant they were leaving a significant amount of money on the table. They needed expert intervention to overhaul their entire revenue cycle.

A first-pass claim denial rate of over 20%.
Days in Accounts Receivable (A/R) exceeding 90 days.
Lack of standardized coding and billing processes across 15 locations.
Inability of the in-house team to keep up with claim follow-up and appeals.

Our Solution

We initiated a comprehensive solution starting with a full audit of their existing billing practices to identify key problem areas. We then took over the entire end-to-end Revenue Cycle Management process. This included implementing AI-powered charge capture and coding, streamlining the claims submission process, and deploying a persistent, dedicated team for denial management and A/R follow-up. We provided the management team with a custom dashboard for complete visibility into all RCM metrics.

Measurable Outcomes

Claim denial rate reduced from over 20% to just 3%.
Days in A/R were lowered from 90+ to an average of 28 days.
Overall net revenue increased by 20% in the first year due to improved collections and reduced leakage.

Thomas Lamb

CFO, Apex Dermatology Group

"The financial transformation has been incredible. LiveHelpIndia's team found revenue we didn't even know we were losing. Our claim denials are almost non-existent, and for the first time, I have a clear, real-time view of the financial health of every single clinic."

Healthcare / Hospitals

Small Hospital Frees Up Nurses by Outsourcing Administrative Tasks

Client Overview

A 100-bed community hospital was facing a critical nursing shortage, exacerbated by the fact that their highly skilled nurses were spending nearly a third of their shift on administrative tasks like scheduling follow-up appointments, managing referrals, and chasing down paperwork. This led to burnout, high turnover, and compromised patient care.

The Problem

The hospital's most valuable clinical resource—its nursing staff—was being misallocated to tasks that did not require a clinical license. This not only created a bottleneck in patient flow but also contributed significantly to nurse burnout and turnover, which was costing the hospital hundreds of thousands of dollars annually in recruitment and training.

Nurses spending an estimated 30% of their time on administrative work.
High rates of nurse burnout and staff turnover.
Delays in patient discharge due to scheduling and referral backlogs.
Inconsistent data entry leading to errors in patient records.

Our Solution

LiveHelpIndia created a 'Virtual Admin Unit' for the hospital. This remote team, working in real-time within the hospital's EHR system, took over several key non-clinical workflows. These included scheduling all post-discharge appointments, managing referrals to specialists, handling prior authorizations for procedures, and performing quality checks on patient demographic data. The solution was carefully designed to integrate seamlessly with the nurses' existing workflows via secure messaging.

Measurable Outcomes

Reduced administrative workload on nurses by an average of 10 hours per nurse per week.
A 15% improvement in patient discharge times.
Nurse satisfaction scores related to workload improved by 40%.

Rachel Manning

Chief Nursing Officer, Community General Hospital

"Our nurses are happier, our patients are getting more attention, and our hospital is running more efficiently. Outsourcing these non-clinical tasks to LiveHelpIndia was the single best decision we made for improving staff morale and patient care simultaneously."

Client Voices

Real Results from Industry Leaders

"The 60% cost savings claim is real. We've redeployed that capital into product development. Their financial reporting is transparent and the ROI was clear from month one. LiveHelpIndia is a CFO's dream partner for scaling operations responsibly."

Mae Brooks

CFO, RapidGrowth Health

"Our phones stopped ringing off the hook, and my staff could finally breathe. The LiveHelpIndia team handles all the scheduling and inquiries with such professionalism. They feel like our own team, just in a different office. Patient complaints about wait times are a thing of the past."

Wesley Porter

Clinic Manager, Evergreen Wellness Clinics

"As a clinician, I was worried about outsourcing the patient experience. I was wrong. The empathy and competence of their agents are outstanding. They handle sensitive intake calls flawlessly, allowing my therapists to start their sessions with all the necessary information. It's been a game-changer."

Zachary Ellis

Founder & CEO, CareConnect Telepsychiatry

"Security and integration were my two biggest concerns. LiveHelpIndia's team passed our rigorous security audits with flying colors. Their knowledge of HL7 and experience with our Epic EHR instance made the integration process smooth and painless. They are a highly competent technical partner."

Faith Campbell

IT Director, Regional Health System

"Our remote patient monitoring program couldn't have scaled without them. They handle all the device setup calls and non-clinical monitoring, which freed up my nursing team to manage exceptions. Our patient adherence rate went up by 30% because of their proactive support."

Orlando Gilbert

Operations Director, SeniorCare RPM

"We were losing thousands to billing errors and unpaid claims. The RCM team from LiveHelpIndia completely turned our finances around. They are meticulous, persistent, and incredibly knowledgeable. Our net collection rate has never been higher."

Mallory Pace

Practice Administrator, The Skin Institute

Ready to Scale Your Telehealth Operations Without the Headache?

Stop trading patient care for administrative burnout. Join 1000+ organizations who have successfully outsourced their patient support, billing, and administrative tasks to our expert, HIPAA-compliant teams.

60% Average Operational Cost Reduction
Fully HIPAA, SOC 2, and ISO 27001 Certified
24/7/365 Omnichannel Patient Support
Seamless EHR/EMR Integration

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Our Implementation Methodology

Our Proven 5-Step Implementation Roadmap

We don't just provide staff; we engineer a seamless extension of your practice. Our CMMI Level 5 appraised processes ensure your transition is non-disruptive, fully HIPAA-compliant, and optimized for performance from day one.

1. Clinical Workflow Discovery

We begin by auditing your existing processes. We map your clinical workflows, identify bottlenecks, and document your specific communication protocols. Our goal is to understand your unique practice culture so our team integrates as a natural extension of yours.

2. Security & Tech Integration

Before any patient data is touched, we establish secure connectivity. Our IT team integrates directly with your EMR/EHR, sets up encrypted access, and ensures all systems meet our strict HIPAA and SOC 2 compliance standards. Security is the foundation, not an afterthought.

3. Tailored Team Training

We recruit and train professionals who match your requirements. Our training program is not generic; it includes your specific protocols, medical terminology, and empathy-based communication coaching. Every agent is vetted and ready to represent your brand with precision.

4. Phased, Risk-Free Rollout

We don't believe in "big bang" launches. We start with a controlled pilot phase, handling a small subset of tasks. This allows us to calibrate, gather feedback, and ensure quality is 100% consistent before we scale to your full operational volume.

5. Continuous Performance Optimization

Post-launch, our work intensifies. We utilize AI-driven analytics to monitor performance, track patient satisfaction, and identify areas for improvement. We hold regular calibration sessions with you, ensuring our service constantly evolves to meet your changing needs.

Ready to optimize your operations?

Join the 1000+ organizations that have successfully scaled their telehealth services with our managed expert teams.

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Technical Expertise & Compliance

We leverage enterprise-grade technology and rigorous compliance standards to ensure your telehealth operations are secure, scalable, and seamless.

HIPAA

The foundational U.S. law for protecting patient data. Non-negotiable for any healthcare service, ensuring all our processes and systems are compliant.

SOC 2 Type II

An audited report proving our systems are designed to keep client data secure, available, and confidential over time. A key trust signal for CIOs and CFOs.

ISO 27001

An international standard for information security management. It demonstrates a systematic, risk-based approach to protecting sensitive information.

CMMI Level 5

The highest level of process maturity. It proves our processes are not just defined and managed, but are continuously and quantitatively improved, ensuring predictable, high-quality outcomes.

HL7 / FHIR

The key standards for exchanging healthcare information electronically. Expertise here is critical for integrating with any EMR, EHR, or hospital information system.

Epic

One of the largest EMR systems in the world. Demonstrating experience with Epic shows we can work within the complex ecosystems of major health systems.

Cerner

Another dominant EMR provider, especially in hospitals. Our ability to work with Cerner is crucial for serving this market segment.

Athenahealth

A popular cloud-based EMR/practice management platform for smaller clinics and practices. Familiarity shows we can serve the entire market, not just large hospitals.

AWS / Azure for Healthcare

Expertise in using HIPAA-eligible cloud services from major providers. We leverage these secure platforms to build and host our scalable, compliant solutions.

CCaaS Platforms

Contact Center as a Service platforms are the backbone of our omnichannel patient communication, providing reliability, scalability, and detailed analytics.

AI & Machine Learning

We use AI/ML for process automation, intelligent triage, and data analysis to enhance the efficiency and accuracy of our human agents.

PCI DSS

The standard for handling credit card payments. Essential for any service that involves co-pays or patient billing to ensure payment information is secure.

Telephony / VoIP

Core technology for all voice communications. Our expertise ensures high-quality, reliable call connections for patient interactions.

Zendesk / Salesforce Health Cloud

Experience with major CRM and support ticketing platforms, often used as the system of record for patient interactions. We can integrate with or work within your existing CRM.

GDPR

The European equivalent of HIPAA. Expertise is essential for serving our EMEA clients and ensuring compliance with international data privacy regulations.

Frequently Asked Questions

Get clear, direct answers to the most common questions from our healthcare partners. If you have a specific inquiry not covered here, reach out to our team directly.

Is your telehealth support fully HIPAA compliant?

Yes. We operate with a strict adherence to HIPAA regulations. Our entire infrastructure is SOC 2 Type II and ISO 27001 certified. We employ end-to-end encryption, regular security audits, and AI-driven threat detection to ensure patient data is protected at every touchpoint.

How do you ensure outsourced agents provide empathetic patient care?

We don't just hire for support skills; we hire for healthcare aptitude. Every agent undergoes rigorous, role-specific empathy training and clinical workflow coaching. This human element is further augmented by our AI-driven sentiment analysis, which provides real-time guidance to agents to ensure every interaction is compassionate and professional.

Can your team integrate with our existing EMR or EHR?

Absolutely. We have extensive experience working within major healthcare platforms, including Epic, Cerner, and Athenahealth. Our team functions as a remote extension of your staff, logging directly into your systems to maintain a single source of truth and complete data integrity.

What happens if an agent is not the right fit for our practice?

We provide a free replacement guarantee. If any professional assigned to your team does not meet your specific quality or cultural expectations, we will replace them at zero cost to you, including handling the knowledge transfer to ensure there is absolutely no disruption to your service.

How quickly can you scale our support team?

Our operational model is built for elasticity. Depending on the complexity of your requirements, we can typically ramp up your team by 5 to 50+ agents within 48 to 72 hours. We handle all the recruitment, vetting, and initial training so you can focus on your core clinical goals.

Will your team represent our brand accurately?

Yes, our services are 100% white-labeled. We work closely with your leadership during the onboarding phase to internalize your brand voice, clinical protocols, and communication style. Your patients will interact with a team that feels like an extension of your own staff.

Are there hidden costs or setup fees?

We believe in complete transparency. Our pricing is all-inclusive and clearly defined based on the model you choose (Dedicated, Shared, or Project-based). There are no surprise setup fees or hidden operational charges. We provide a clear, upfront ROI analysis before we start.

Is the implementation process disruptive to our operations?

Quite the opposite. We use a phased, non-disruptive rollout plan. We typically start with a small pilot phase to calibrate workflows and ensure seamless integration before scaling. You are assigned a dedicated implementation manager to oversee the process and minimize any impact on your daily clinical routine.

How does outsourcing help reduce our operational costs?

We reduce costs through labor arbitrage, AI-driven automation of repetitive tasks, and operational efficiencies derived from our CMMI Level 5 process maturity. Our clients typically see a reduction of up to 60% in administrative and support-related operational expenditures without compromising on quality.

Why choose LiveHelpIndia over other healthcare BPOs?

It comes down to our combination of 20+ years of experience, AI-enabled efficiency, and extreme process maturity (CMMI Level 5). We don't just provide labor; we provide a measurable, compliant, and scalable operational advantage that is custom-built for the healthcare sector.

Strategic Comparison: Why Managed Telehealth Wins

Stop choosing between quality and cost. Our managed model provides the operational maturity of an enterprise team with the agility of a startup.

In-House Team

The Growth Trap

High recruitment & training overhead
Limited ability to scale 24/7
Diverts focus from clinical care
Full control (high cost)

Generic BPO

The Risk Trap

Non-specialized agents
Critical security/HIPAA gaps
Rigid, "one-size-fits-all" workflows
Low immediate cost

LiveHelpIndia Managed

The Strategic Choice

Up to 60% cost reduction
HIPAA/SOC2/ISO Certified
Healthcare-specialized agents
AI-augmented productivity

Choose Better Operations

The Minds Behind Your Telehealth Transformation

At LiveHelpIndia, we believe that world-class service is driven by world-class people. Our leadership team consists of seasoned architects, clinical operations specialists, and technology visionaries who have dedicated their careers to building scalable, secure, and human-centric healthcare solutions. When you partner with us, you are not just outsourcing tasks—you are gaining access to the collective expertise of a global team committed to your success.

Abhishek P.

Founder & CFO

Expert Enterprise Architecture Solutions - For Startups and SMEs to Large Organizations

Amit A.

Founder & COO

Expert Enterprise Technology Solutions - For Startups and SMEs to Large Organizations

Kuldeep K.

Founder & CEO

Expert Enterprise Growth Solutions - For Startups and SMEs to Large Organizations

Angela J.

Senior Manager

Enterprise Business Solutions

Dr. Bjorn H.

V.P.

Ph.D., FinTech, DeFi, Neuromarketing

Kendra F.

Senior Manager

Enterprise Technology Solutions

Bharat S.

Delivery Manager

UI,UX, CX & Neuromarketing

Durgesh S.

C.A. L1

Senior Manager Finance & Accounts

Girish S.

Delivery Manager

Microsoft Certified Solutions Architect

Harsha T. (Aka Rose R.)

Divisional Manager

Business Development & Sales

Sudhanshu D.

Delivery Manager

Microsoft Certified Solutions Architect

Vikas J.

Divisional Manager

ITOps, Certified Expert Ethical Hacker, Enterprise Cloud & SecOps Solutions

Akeel Q.

Manager

Certified Cloud Solutions Expert, Certified AI & Machine Learning Specialist, Quantum Computing Expert

Atul K.

Manager

Microsoft Certified Solutions Expert

Dilip B.

Manager

Certified Customer Experience; BPO, KPO Services

Mahesh C.

Lead

Expert in Computer-Aided Design & Modelling (CAD, CAM), Creative Director - Animation & Video Production

Nagesh N.

Manager

Microsoft Certified Solutions Expert

Pooja J.

Manager

UI, UI, CX Expert

Prachi D.

Manager

Certified Cloud & IOT Solutions Expert, Expert in Artificial Intelligence Solutions, Quantum Computing Expert

Pratik R.

Lead

Certified Digital Marketing Expert

Ravindra T.

Manager

Certified Cloud & IOT Solutions Expert

Ruchir C.

Manager

Certified Mobility Solutions Expert, Expert AR/VR Solutions & Game Developing (Unity/Unreal)

Sachin S.

Manager

UI, UI, CX Expert, Certified 3D Artist, Animator & Motion Graphics Designer

Vipin S.

Lead

Certified Quality Expert (Manual, Automation, Performance)

Vishal N.

Manager

Certified Hyper Personalization Expert, Senior Data Scientist (AI/ML)

Yogesh R.

Manager

Microsoft Certified Solutions Expert

Joseph A.

Expert

Cybersecurity & Software Engineering

Abdi I.

Enterprise Sales Leader

Director African Association, BDM UK & Ireland

Sunny N.

Software Developer

Proficient in Salesforce (Apex), C#.NET, and MVC Architecture for Enterprise Web Applications

Vaibhav S.

Senior Web Developer

Expert in Magento 2, Shopify & BigCommerce Solutions

Vijay C.

Senior iOS Developer

Expert in Swift, Objective-C & Cross-Platform Mobile Solutions (Flutter)

Flexible Scaling

Engagement Models Tailored to Your Growth

We understand that one size does not fit all. Whether you are a fast-growing startup or an established healthcare system, we offer engagement models designed to scale with your specific needs, budget, and operational requirements.

Dedicated Team Model

Ideal For: Large clinics, hospitals, or high-growth platforms needing 5+ full-time equivalent (FTE) agents.

What's Included:

A dedicated team of agents who work exclusively for you.
Customized training based on your specific workflows and brand.
A dedicated Team Lead and Account Manager.
Deep integration with your tools and culture.

Timeline: Onboarding and training: 4-6 weeks.

Commercials: Monthly fee per FTE. Provides maximum control and brand alignment.

Shared Services Model

Ideal For: Small to medium-sized clinics or startups needing part-time or after-hours coverage.

What's Included:

Access to a pool of our trained, certified healthcare agents.
Pay-per-hour, per-interaction, or a fixed monthly fee for a set capacity.
Coverage for nights, weekends, and holidays.
An affordable way to access enterprise-grade 24/7 support.

Timeline: Setup and configuration: 1-2 weeks.

Commercials: Flexible, consumption-based pricing. Ideal for managing variable demand.

Project-Based Services

Ideal For: One-time needs like data migration, billing audits, or process setup.

What's Included:

A clearly defined scope of work with specific deliverables.
A dedicated project manager.
Services like RCM cleanup, EMR data entry backlog, or chatbot implementation.
A finite engagement to solve a specific problem.

Timeline: Varies based on project scope (e.g., 4-12 weeks).

Commercials: Fixed fee for the entire project. No long-term commitment required.

2026 Strategy Blueprint

The Future of Care: Our AI-Augmented Roadmap

We are moving beyond simple automation. Our roadmap focuses on integrating generative AI and predictive analytics directly into your patient workflows to deliver proactive, secure, and highly efficient care that scales with your ambition.

Generative Patient Engagement

We are deploying LLM-based agents to draft hyper-personalized patient communications, summarize complex clinical encounters in seconds, and provide instant, accurate triage support. This ensures every patient feels seen and heard, 24/7.

Predictive Revenue Cycle Management

Our AI-driven claim scrubbing doesn't just check for errors; it predicts and prevents denials before they are submitted. By analyzing historical payment patterns, we optimize your cash flow and reduce the administrative burden on your financial team.

Self-Healing Compliance Infrastructure

We are evolving our security stack to include continuous, AI-based monitoring of all data logs. This allows us to proactively detect and neutralize security threats in real-time, maintaining HIPAA and SOC 2 compliance with machine-speed precision.