Managed Telehealth Back Office Services
Stop drowning in administrative tasks. We provide expert, HIPAA-compliant back office support that integrates with your EMR, cuts costs by up to 60%, and lets you focus on what matters: patient care.
Trusted by innovative healthcare providers and platforms worldwide
Finally, A Back Office That Works As Hard As You Do
Telehealth is the future, but administrative burdens can keep your practice stuck in the past. We provide the specialized support you need to thrive in the virtual care landscape.
Ironclad HIPAA Compliance
Our entire operation is built on a foundation of security. As a SOC 2 and ISO 27001 certified partner, we ensure end-to-end encryption and strict access controls to protect patient data.
Seamless EMR Integration
Forget workflow disruption. Our experts are proficient with all major EMR/EHR platforms (Epic, Cerner, etc.), ensuring our team acts as a natural extension of yours from day one.
Elevated Patient Experience
Free your clinical staff to focus on care. We handle the administrative touchpoints—scheduling, billing queries, follow-ups—with empathy and efficiency, boosting patient satisfaction.
Total Process Transparency
You don't lose control; you gain clarity. With real-time dashboards and detailed KPI reporting, you have complete visibility into your back-office performance, 24/7.
Drastic Cost Reduction
Reduce your operational overhead by up to 60%. Our AI-augmented global delivery model provides access to expert talent at a fraction of the cost of in-house staff.
AI-Augmented Efficiency
We leverage AI and automation to streamline repetitive tasks like data entry and eligibility checks, minimizing errors and maximizing the productivity of your entire operation.
Built for Scalability
Whether you're a fast-growing startup or an established provider expanding your virtual services, our flexible models allow you to scale your back-office support up or down on demand.
Dedicated Expert Teams
You get more than just staff; you get a dedicated team of healthcare BPO professionals led by an experienced account manager who understands your unique goals and challenges.
24/7 Operational Support
Healthcare doesn't stop, and neither do we. Our round-the-clock operations ensure tasks are completed overnight, so your team starts each day with a clean slate.
Comprehensive Telehealth Support Services
We offer a full spectrum of back-office services designed to optimize every aspect of your virtual care delivery, from patient intake to final payment.
Revenue Cycle Management (RCM)
We optimize your entire financial workflow to maximize collections, reduce denials, and accelerate your cash flow. Stop revenue leakage and start improving your bottom line.
- Reduces claim denial rates through proactive scrubbing and verification.
- Accelerates payment posting and reconciliation for improved cash flow.
- Provides detailed financial reporting for better business decisions.
Medical Billing and Coding
Our certified coders ensure maximum reimbursement by applying the latest ICD-10, CPT, and HCPCS codes accurately, keeping you compliant and financially healthy.
- Ensures coding accuracy to minimize claim rejections and audits.
- Stays current with all coding regulations to maintain compliance.
- Identifies and captures all billable services for revenue optimization.
Insurance Eligibility Verification
Eliminate front-end denials by verifying patient eligibility and benefits in real-time before appointments. This simple step saves countless hours and thousands of dollars.
- Drastically reduces claim denials due to eligibility issues.
- Improves patient satisfaction by clarifying coverage upfront.
- Automates a time-consuming manual process for your front desk.
Prior Authorization & Pre-Certification
Navigating payer requirements is our specialty. We manage the entire prior authorization process, securing approvals faster so you can deliver timely care.
- Prevents treatment delays by securing necessary approvals efficiently.
- Reduces administrative burden on clinical and administrative staff.
- Minimizes write-offs from unapproved services.
Accounts Receivable & Denial Management
We aggressively pursue unpaid claims and analyze denial trends to fix root causes. Our systematic approach turns your aged A/R into recovered revenue.
- Increases collection rates on aged and difficult claims.
- Identifies and resolves recurring denial patterns to prevent future losses.
- Provides clear reporting on A/R health and recovery efforts.
Patient Scheduling & Appointment Reminders
We manage your calendars with precision, scheduling appointments, handling reschedules, and sending automated reminders to reduce no-shows and optimize provider time.
- Reduces patient no-show rates by up to 30% with multi-channel reminders.
- Optimizes provider schedules for maximum efficiency and utilization.
- Frees up your staff from time-consuming phone calls and coordination.
New Patient Registration & Onboarding
Create a seamless and welcoming experience for new patients. We handle the entire registration process, from collecting demographics to ensuring all forms are completed accurately.
- Ensures complete and accurate patient data from the very first interaction.
- Reduces patient wait times and administrative delays.
- Improves the overall first impression and patient satisfaction.
Patient Help Desk & Inquiries
Provide your patients with a single point of contact for non-clinical questions. We handle inquiries about billing, appointments, and technical support with professionalism and care.
- Improves patient satisfaction with prompt and accurate answers.
- Reduces the volume of non-clinical calls to your medical staff.
- Offers 24/7 support options to meet patient needs anytime.
Telehealth Technical Support
Ensure smooth virtual visits by providing patients with basic technical support for your telehealth platform. We help troubleshoot login, audio, and video issues to prevent delayed appointments.
- Minimizes appointment delays and cancellations due to tech problems.
- Increases patient confidence and adoption of your virtual care platform.
- Allows clinical staff to focus on care, not IT support.
Referral Management
We coordinate incoming and outgoing referrals, ensuring a closed-loop process. Our team tracks referrals, obtains necessary records, and communicates with all parties to ensure continuity of care.
- Prevents patient leakage and ensures timely follow-up care.
- Improves relationships with referring physicians through efficient coordination.
- Reduces the administrative workload associated with tracking referrals.
EMR/EHR Data Management
Our team ensures the integrity of your most critical asset: patient data. We handle data entry, chart preparation, document indexing, and records management with meticulous accuracy.
- Guarantees high accuracy in data entry to prevent clinical and billing errors.
- Keeps patient charts up-to-date and ready for clinical encounters.
- Organizes and indexes medical records for easy retrieval and compliance.
Medical Transcription Services
Convert audio or video consultations into accurate, formatted text for your EMR. Our transcriptionists are trained in medical terminology to ensure precision and fast turnaround times.
- Provides fast and highly accurate documentation of clinical encounters.
- Reduces the documentation burden on your providers, preventing burnout.
- Integrates seamlessly with your EMR for efficient chart completion.
Remote Patient Monitoring (RPM) Data Triage
For practices using RPM devices, we can provide first-level monitoring of incoming data, flagging anomalies based on your protocols, and escalating to your clinical team for review.
- Allows clinical staff to focus on high-priority patient alerts.
- Ensures timely review of patient data to enable proactive care.
- Provides a scalable solution to manage growing RPM programs.
Clinical Data Abstraction & Reporting
We assist with abstracting data for quality reporting (MIPS/MACRA), research, or internal analytics. Our team can navigate complex records to find the specific data points you need.
- Saves significant time for clinical staff on tedious data abstraction tasks.
- Ensures accurate data collection for compliance and quality initiatives.
- Supports clinical research and population health management efforts.
Credentialing Support
We manage the administrative side of provider credentialing, from application completion to follow-ups with payers and hospitals, ensuring your providers can practice without delay.
- Speeds up the credentialing process to accelerate provider revenue generation.
- Maintains up-to-date records and manages re-credentialing deadlines.
- Reduces the complex administrative burden on your practice managers.
Ready to Reclaim Your Focus?
Let's build a more efficient, scalable, and patient-focused telehealth practice together. Schedule a free, no-obligation consultation to discover how much you can save and improve.
Discuss Your NeedsOur Simple 4-Step Onboarding Process
We make the transition to a smarter back office seamless and straightforward.
1. Discovery & Scoping
We meet with your team to understand your current workflows, pain points, and goals. We map your processes and define clear KPIs for success.
2. Integration & Training
Our team securely integrates with your systems (EMR, PM). We train our dedicated staff on your specific protocols and workflows.
3. Pilot & Go-Live
We begin with a pilot phase (our 2-week paid trial) to ensure smooth operations. Once all systems are green, we transition to full-scale service delivery.
4. Optimize & Report
We continuously monitor performance against KPIs, provide regular reports, and hold quarterly reviews to identify new opportunities for efficiency and improvement.
Real Results for Telehealth Innovators
Don't just take our word for it. See how we've helped practices like yours overcome challenges and achieve remarkable growth.
Scaling a Rapid-Growth Virtual Primary Care Clinic
Industry: Digital Health (Startup)
A venture-backed virtual primary care startup was experiencing explosive patient growth but their small administrative team was overwhelmed, leading to scheduling errors and delayed billing.
The Challenge
- Inability to handle a 300% increase in patient volume.
- High patient no-show rates due to inconsistent reminders.
- Revenue cycle delays of over 60 days.
- Provider burnout from increasing administrative tasks.
Our Solution
We deployed a dedicated team of 10 specialists to manage their entire patient lifecycle and revenue cycle.
- Implemented a 24/7 patient scheduling and reminder system.
- Took over insurance verification and prior authorizations.
- Streamlined their billing process, submitting clean claims within 24 hours.
- Provided daily performance dashboards for full transparency.
Rescuing a Multi-Specialty Clinic from a Billing Crisis
Industry: Healthcare Provider (Established Clinic)
An established clinic with 50+ providers saw its claim denial rate skyrocket to 25% after transitioning to a new EMR system for their telehealth services, threatening their financial stability.
The Challenge
- A crippling 25% claim denial rate.
- Aged A/R over 120 days exceeding $1.5 million.
- Lack of expertise in the new EMR's billing module.
- Plummeting staff morale and high turnover in the billing department.
Our Solution
We assigned a specialized RCM task force, including EMR-certified billers and denial management experts.
- Conducted a full audit of their billing workflow and EMR setup.
- Systematically reworked and resubmitted all denied claims.
- Retrained their in-house staff on correct EMR billing procedures.
- Implemented a multi-stage claim scrubbing process to ensure clean submissions.
Streamlining Patient Onboarding for a Mental Health Platform
Industry: Mental & Behavioral Health Tech
A leading tele-mental health provider was losing potential patients due to a slow and cumbersome onboarding process that required extensive paperwork and manual insurance checks.
The Challenge
- Average patient onboarding time of 72 hours.
- High drop-off rate during the registration process.
- Inaccurate data collection leading to downstream billing problems.
- Inability to provide timely care to patients in need.
Our Solution
We re-engineered their entire front-office workflow, focusing on speed and patient experience.
- Deployed a team to handle 24/7 patient registration and inquiries.
- Integrated real-time insurance verification into the sign-up process.
- Created a digital intake packet and assisted patients in completing it.
- Provided warm hand-offs to the clinical team once onboarding was complete.
Technology & Compliance Expertise
Our teams are proficient in the platforms you use and the standards you must meet.
AWS Cloud
HIPAA Compliant
SOC 2 Certified
HL7 / FHIR
Google Cloud
Serving the Entire Virtual Care Ecosystem
We tailor our solutions to meet the specific needs of various healthcare segments.
Hospitals & Health Systems
Private Practices & Clinics
Digital Health Startups
Mental & Behavioral Health
Specialty Care Providers
Remote Patient Monitoring
What Our Clients Say
We're proud to be a trusted partner in our clients' success stories.
"The level of professionalism and HIPAA compliance is top-notch. They integrated with our Epic EMR flawlessly. Our A/R days dropped by 35% in the first quarter."
"As a startup, we needed to scale fast without the huge overhead. LiveHelpIndia provided an expert team that grew with us. Their back-office support was critical for our Series B funding."
"Our denial rate was out of control. The RCM team from LiveHelpIndia not only recovered a significant amount of aged receivables but also fixed the root causes in our workflow."
"The patient scheduling and reminder service is phenomenal. Our no-show rate is the lowest it's ever been, and our providers' schedules are always optimized."
"We were hesitant about outsourcing, fearing a loss of quality. The reality was the opposite. The team is incredibly detail-oriented and our data accuracy has never been better."
"The prior authorization process was a nightmare for us. LiveHelpIndia's team handles it all now, which has freed up our nurses to spend more time with patients. It's been a game-changer."
Meet Your Telehealth Support Experts
Our leadership team combines deep expertise in healthcare administration, technology, and global operations to deliver unparalleled service.
Angela J.
Senior Manager - Healthcare Business Solutions
Dilip B.
Manager, Certified Patient Experience & RCM
Vikas J.
Divisional Manager - Cloud & Security Operations
Prachi D.
Manager, Certified AI & Automation Solutions
Flexible Engagement Models
We offer flexible partnership models designed to fit your specific needs, size, and budget.
Dedicated Team
A handpicked team of professionals works exclusively for you as a seamless extension of your in-house staff, fully integrated into your systems and culture.
- Ideal for high-volume, complex needs.
- Maximum control and integration.
- Predictable monthly cost.
Managed Services
We take full ownership of specific back-office functions, delivering against agreed-upon KPIs and service levels. You define the outcome; we manage the process.
- Focus on outcomes, not headcount.
- Leverages our best practices and tech.
- Scalable based on transaction volume.
Project-Based
Perfect for specific, one-time needs like A/R cleanup, EMR data migration, or a credentialing backlog. A targeted solution with a defined scope and timeline.
- Address critical backlogs quickly.
- No long-term commitment.
- Clear, upfront project pricing.
Frequently Asked Questions
Security is our top priority. We are SOC 2 and ISO 27001 certified. All team members undergo rigorous HIPAA training. We utilize end-to-end data encryption, secure VPNs, role-based access controls, and conduct regular security audits to ensure your patient data is always protected.
Our teams have extensive experience with all major platforms, including Epic, Cerner, eClinicalWorks, Allscripts, Athenahealth, and many more. We are platform-agnostic and can securely integrate with any modern EMR/PM system through secure remote access.
During the onboarding process, we work closely with you to document your exact protocols and workflows. We then use this documentation to train your dedicated team. They learn your processes, your software, and even your practice's culture to operate as a true extension of your staff.
Our standard onboarding process takes between 2 to 4 weeks, depending on the complexity of the services required. This includes discovery, process mapping, systems integration, and team training before we go live.
You will have a dedicated US-based or near-shore account manager as your primary point of contact. We establish clear communication channels using tools like secure email, Slack, Microsoft Teams, and regular video conferences to ensure you are always connected and informed.
We provide comprehensive performance reports on a daily, weekly, and monthly basis. These reports are customized to the KPIs we establish with you during onboarding, covering metrics like claim submission volume, denial rates, A/R days, call answer times, and more. You'll also have access to a real-time performance dashboard.
Transform Your Back Office Into a Strategic Asset
Stop letting administrative burdens limit your growth. Partner with LiveHelpIndia to build a scalable, efficient, and compliant operational foundation for your telehealth practice.
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