Managed Supply Chain Outsourcing Services

AI-Powered Inventory Management

Turn your inventory into a strategic asset. Our AI-driven systems provide real-time visibility and predictive insights to optimize stock levels across all locations. We help you eliminate stockouts, reduce carrying costs, and increase inventory turnover, ensuring capital is not tied up in unproductive assets.

• Demand Forecasting: Leverage machine learning models to predict demand with high accuracy, optimizing stock levels.
• Real-Time Visibility: Gain a unified view of inventory across warehouses, stores, and in-transit shipments.
• Cost Optimization: Minimize holding costs, prevent obsolescence, and avoid costly emergency replenishments.

Omnichannel Order Management

Deliver a seamless customer experience regardless of where they buy. Our centralized order management system intelligently routes orders from any channel (e-commerce, retail, B2B) to the optimal fulfillment location. This ensures fast, accurate, and cost-effective delivery, boosting customer satisfaction and loyalty.

• Centralized Hub: Manage orders from all sales channels in a single, unified platform for complete control.
• Intelligent Routing: Automatically select the best fulfillment source based on inventory, location, and cost.
• Enhanced CX: Provide customers with real-time order status updates, accurate delivery estimates, and flexible options.

Warehouse Operations Support

Enhance the efficiency and accuracy of your distribution centers. We provide remote and on-site support for warehouse management systems (WMS), optimizing workflows for receiving, put-away, picking, packing, and shipping. Our goal is to maximize throughput, improve labor productivity, and ensure near-perfect order accuracy.

• WMS Optimization: Configure and manage your WMS for peak performance and efficiency.
• Labor Productivity: Analyze and improve workflows to increase units processed per hour.
• Accuracy Improvement: Implement best practices and technology to minimize picking and shipping errors.

Logistics and Freight Coordination

Navigate the complexities of global transportation with ease. We manage all aspects of freight coordination, from carrier selection and rate negotiation to shipment tracking and freight audit. Our expertise ensures your goods move efficiently and cost-effectively, whether by land, sea, or air.

• Carrier Management: Access our network of vetted carriers and leverage our volume for better rates.
• Real-Time Tracking: Maintain full visibility of your shipments from origin to final destination.
• Freight Audit & Payment: Ensure accurate billing and streamline payment processes to reduce administrative overhead.

Reverse Logistics and Returns Management

Transform your returns process from a costly headache into a loyalty-building advantage. We manage the entire reverse logistics lifecycle, from initiating RMAs to processing, dispositioning, and restocking returned goods. Our efficient process minimizes costs and recovers maximum value from returned assets.

• Streamlined RMA Process: Offer customers an easy and transparent returns experience.
• Fast Processing: Quickly inspect, sort, and process returns to get products back into stock or liquidated.
• Value Recovery: Maximize recovery through efficient refurbishment, resale, or recycling channels.

Supply Chain Data Analytics and Reporting

Unlock the power of your data. We transform raw supply chain data into actionable intelligence. Our custom dashboards and reports provide deep insights into performance, costs, and risks, empowering you to make smarter, data-driven decisions that continuously improve your operations.

• Custom Dashboards: Monitor key performance indicators (KPIs) like OTIF, inventory turnover, and logistics costs in real-time.
• Predictive Analytics: Identify potential disruptions and opportunities before they impact your business.
• Actionable Insights: Receive clear, concise reports that highlight areas for improvement and guide strategic decisions.

Supplier Relationship Management (SRM)

Build stronger, more collaborative relationships with your suppliers. We manage supplier communications, performance tracking, and compliance monitoring. By acting as a central point of contact, we foster partnerships that lead to better performance, innovation, and long-term value.

• Performance Scorecards: Objectively measure and track supplier performance against key metrics.
• Compliance Monitoring: Ensure suppliers adhere to your quality, ethical, and regulatory standards.
• Collaborative Planning: Work with suppliers on forecasting and planning to improve reliability and reduce lead times.

Trade Compliance and Documentation Management

Navigate international trade with confidence. Our experts manage all necessary customs documentation, ensure compliance with trade regulations, and classify products correctly. We minimize the risk of delays, fines, and penalties, ensuring your cross-border shipments move smoothly.

• Customs Brokerage Liaison: Coordinate with customs brokers to ensure timely and accurate clearance.
• Documentation Accuracy: Prepare and manage commercial invoices, packing lists, and certificates of origin with precision.
• Risk Mitigation: Stay up-to-date with changing trade laws and regulations to ensure your business remains compliant.

Integrated Demand and Supply Planning

Align your entire organization around a single, accurate forecast. Our integrated business planning (IBP) approach connects sales forecasts with inventory, production, and procurement plans. This synchronization improves service levels, reduces costs, and enables proactive decision-making.

• S&OP Process Management: Facilitate your Sales and Operations Planning cycle for better cross-functional alignment.
• Scenario Modeling: Analyze the impact of different demand and supply scenarios to create robust contingency plans.
• Consensus Forecasting: Develop a single, unified forecast that incorporates input from sales, marketing, and finance.

Scalable E-commerce Fulfillment

Meet and exceed the expectations of online shoppers. We provide end-to-end e-commerce fulfillment services, from receiving and storing goods to picking, packing, and shipping orders directly to your customers. Our scalable solutions support your growth, from startup to enterprise.

• Direct-to-Consumer (D2C) Expertise: Handle high volumes of small, individual orders with speed and accuracy.
• Marketplace Integration: Seamlessly connect with platforms like Amazon, eBay, and Shopify.
• Custom Packaging: Enhance your brand experience with custom unboxing options and branded materials.

Specialized Cold Chain Logistics

Protect the integrity of your temperature-sensitive products. We offer specialized cold chain management for pharmaceuticals, biologics, and perishable goods. Our services include temperature-controlled storage, validated shipping solutions, and continuous monitoring to ensure compliance and product safety.

• Temperature Monitoring: Utilize IoT sensors for real-time temperature and humidity tracking throughout the supply chain.
• Regulatory Compliance: Adhere to strict industry standards such as Good Distribution Practices (GDP).
• Validated Packaging: Use pre-qualified shipping containers to maintain product integrity during transit.

Supply Chain Customer Service Support

Provide your customers and internal teams with expert support for all supply chain inquiries. Our trained agents handle questions about order status, shipment tracking, inventory availability, and returns, freeing up your core team to focus on strategic initiatives.

• Order Status Inquiries: Offer 24/7 support for customers seeking updates on their orders.
• Escalation Management: Proactively manage and resolve shipment delays or issues to maintain customer satisfaction.
• B2B & B2C Support: Provide specialized support tailored to the needs of both business and consumer clients.

Supply Chain Technology Integration

Create a seamlessly connected supply chain ecosystem. Our experts integrate your disparate systems—ERP, WMS, TMS, and e-commerce platforms—into a single source of truth. This eliminates data silos, automates information flow, and provides the end-to-end visibility needed for effective management.

• API & EDI Integration: Connect your systems with suppliers, carriers, and customers for automated data exchange.
• Platform Management: Provide ongoing support and administration for your key supply chain software applications.
• Data Unification: Consolidate data from multiple sources to power advanced analytics and reporting.

Robotic Process Automation (RPA)

Automate your high-volume, repetitive tasks to boost efficiency and reduce errors. We identify and implement RPA solutions for processes like data entry, order processing, and shipment scheduling. This frees your skilled team members to focus on value-added activities that require human expertise.

• Task Automation: Automate data entry, report generation, and system updates with software 'bots'.
• Increased Accuracy: Eliminate human error associated with manual data handling.
• 24/7 Productivity: Run automated processes around the clock to improve throughput and speed.