Scale Your FinTech Operations, Not Your Overhead
Secure, compliant, and AI-powered back office outsourcing for FinTech leaders.
Cut costs, not corners.
Trusted by innovative FinTechs and global enterprises
Why FinTech Leaders Choose Us
We're more than a vendor; we're your strategic operations partner, built on a foundation of security, expertise, and unmatched quality.
Ironclad Security & Compliance
Your data's safety is non-negotiable. We operate under SOC 2, ISO 27001, and PCI DSS certifications, ensuring your sensitive financial data is protected by enterprise-grade security protocols.
Deep FinTech Fluency
We speak your language. Our teams are not just BPO experts; they are trained specialists in FinTech domains like KYC/AML, lending, payments, and regulatory reporting, ensuring accuracy and domain-specific understanding.
AI-Powered Efficiency
Leverage our investment in AI and automation to boost your efficiency. We use intelligent tools for data extraction, fraud pattern recognition, and process automation, reducing manual errors and operational costs.
CMMI Level 5 Quality
Our CMMI Level 5 appraisal signifies a commitment to the highest standards of process maturity and quality management. Expect consistent, predictable, and high-quality outcomes every time.
Seamless Integration
We become an extension of your team. We adapt to your tools, workflows, and communication platforms (like Slack or Teams) to ensure a frictionless, integrated partnership.
Scale On-Demand
Respond to market demands without the hiring headaches. Whether you're handling a surge in user onboarding or expanding a product line, we provide the flexibility to scale your back office team up or down quickly.
Dedicated Expert Talent
Gain access to a pool of vetted, highly-skilled professionals. We handle the recruitment, training, and management, providing you with a dedicated team focused solely on your success, backed by our free-replacement guarantee.
Transparent Pricing
No surprises. Our flexible engagement models provide clear, predictable pricing, allowing you to manage your budget effectively and achieve a significant reduction in operational costs—often up to 60%.
24/7 Global Operations
The world of finance never sleeps, and neither do we. Our round-the-clock operations ensure your critical processes are managed continuously, providing support across all time zones.
Comprehensive FinTech Back Office Services
From regulatory compliance to customer support, our end-to-end services are designed to manage your entire operational lifecycle, allowing you to focus on innovation.
KYC/AML Compliance Checks
We manage your end-to-end Know Your Customer (KYC) and Anti-Money Laundering (AML) processes to ensure you meet regulatory requirements without slowing down customer onboarding.
- Reduce onboarding friction while maintaining strict compliance.
- Utilize AI tools for faster document verification and screening.
- Stay updated with evolving global and local regulations.
Transaction Monitoring & Reporting
Our teams monitor transactions in real-time to detect and flag suspicious activities, helping you prevent fraud and fulfill regulatory reporting obligations like SARs.
- 24/7 monitoring to catch fraudulent activity as it happens.
- Generate accurate and timely Suspicious Activity Reports (SARs).
- Reduce false positives with our experienced analyst teams.
Fraud Detection Support
Act as your first line of defense against fraud. We analyze user behavior, transaction patterns, and other data points to identify and investigate potential fraudulent activities.
- Proactively identify emerging fraud trends.
- Minimize financial losses from fraudulent transactions.
- Provide detailed investigation reports for action.
Chargeback Management
We handle the entire chargeback lifecycle, from initial dispute to resolution. Our systematic approach helps you recover revenue and reduce chargeback rates.
- Improve your win rate with compelling evidence compilation.
- Reduce the administrative burden on your internal teams.
- Identify root causes to prevent future chargebacks.
Customer Onboarding & Verification
Create a seamless and efficient onboarding experience. We handle application processing, document verification, and account setup, ensuring a positive first impression for your users.
- Accelerate the time-to-value for new customers.
- Ensure data accuracy from the very beginning of the customer lifecycle.
- Scale to handle high volumes of new user sign-ups.
In-App & Omni-Channel Support
Provide expert, empathetic support to your users across all channels, including in-app chat, email, and phone. Our teams are trained on your product to resolve issues quickly.
- Increase customer satisfaction and retention rates.
- Offer 24/7 support to your global user base.
- Resolve technical and financial queries with expertise.
Loan & Mortgage Processing
Streamline your entire lending lifecycle, from application data entry and document verification to underwriting support and loan servicing tasks.
- Reduce loan processing time and improve applicant experience.
- Ensure accuracy and completeness of all loan documentation.
- Scale your processing capacity during peak demand.
Investor Relations Support
Manage communications and administrative tasks for your investors. We handle investor inquiries, prepare reports, and maintain accurate investor records.
- Ensure professional and timely communication with stakeholders.
- Maintain organized and up-to-date investor documentation.
- Free up your executive team to focus on strategic initiatives.
Reconciliation Services
Ensure the integrity of your financial data with our meticulous reconciliation services. We reconcile transactions, bank statements, and internal ledgers to identify and resolve discrepancies promptly.
- Maintain accurate financial records for auditing and reporting.
- Prevent financial loss by quickly identifying discrepancies.
- Automate reconciliation processes for greater speed and accuracy.
Accounts Payable & Receivable
Optimize your cash flow by outsourcing your AP and AR processes. We manage invoice processing, payment scheduling, collections, and cash application.
- Improve days sales outstanding (DSO) with timely collections.
- Avoid late fees and capture early payment discounts.
- Enhance vendor and customer relationships with efficient processing.
Payroll Processing
Ensure your team is paid accurately and on time, every time. We manage all aspects of payroll, including calculations, compliance, and reporting, for your global workforce.
- Guarantee compliance with local and international payroll regulations.
- Reduce the risk of costly payroll errors.
- Provide a secure and confidential payroll management process.
Data Entry & Management
High-volume, high-accuracy data entry is the backbone of FinTech. We handle data input, cleansing, and management to ensure your systems are powered by reliable, up-to-date information.
- Achieve over 99.9% data accuracy with our quality control processes.
- Ensure your CRM, ERP, and other core systems are always accurate.
- Free your skilled employees from tedious, repetitive data tasks.
Financial Reporting
Our teams assist in the preparation of routine and ad-hoc financial reports, including P&L statements, balance sheets, and cash flow analysis, providing you with timely business insights.
- Accelerate your month-end closing process.
- Gain access to accurate data for strategic decision-making.
- Ensure reports are formatted for management and board-level review.
Regulatory Reporting Support
We help you prepare and compile the data needed for various regulatory filings. Our team ensures the data is accurate, complete, and formatted correctly to meet strict regulatory deadlines.
- Avoid penalties associated with late or inaccurate filings.
- Reduce the resource strain of regulatory reporting cycles.
- Maintain a clear and organized audit trail for all reports.
AI-Powered Data Annotation
Fuel your machine learning models with high-quality labeled data. We provide data annotation services for fraud detection algorithms, credit scoring models, and other AI-driven FinTech applications.
- Improve the accuracy and performance of your AI models.
- Scale your data labeling efforts without hiring a large in-house team.
- Ensure data privacy and security throughout the annotation process.
Our FinTech Success Stories
Client Overview
A rapidly growing Neobank in North America was struggling to keep up with a massive influx of new user sign-ups. Their manual KYC and customer verification process was slow, error-prone, and creating a significant bottleneck, leading to high user drop-off rates during onboarding.
Key Challenges
- Inability to scale the verification team to meet demand.
- High error rates in manual data entry from identity documents.
- Prolonged onboarding times causing poor customer experience.
- Rising operational costs tied to manual processing.
Our Solution
We deployed a hybrid team of human experts and AI-powered tools to re-engineer their entire onboarding workflow.
- Implemented an AI-driven Optical Character Recognition (OCR) tool to automate data extraction from IDs.
- Established a 24/7 verification team to handle exceptions and perform final quality checks.
- Created a tiered verification system to fast-track low-risk applications.
- Provided a real-time dashboard for the client to monitor onboarding KPIs and throughput.
Client Overview
An established asset management firm with over $20B AUM needed to enhance its transaction monitoring and regulatory reporting capabilities to meet stricter compliance requirements. Their in-house team was stretched thin, risking costly penalties for late or inaccurate filings.
Key Challenges
- Lack of 24/7 coverage for monitoring global market transactions.
- Manual and time-consuming process for compiling data for SARs.
- High risk of missing deadlines for regulatory reports.
- Difficulty in keeping up with constantly changing regulations.
Our Solution
We provided a dedicated, 24/7 team of compliance analysts to act as a seamless extension of their in-house department.
- Set up a 'follow-the-sun' model for continuous transaction monitoring.
- Developed standardized workflows for investigating alerts and escalating suspicious activity.
- Assisted in the preparation and data aggregation for all required regulatory reports.
- Provided ongoing training to our team on the latest AML and financial crime regulations.
Client Overview
A high-growth online lending platform experienced a sudden surge in demand after a successful marketing campaign. Their small in-house operations team was completely overwhelmed with the volume of loan applications, leading to long delays and frustrated potential customers.
Key Challenges
- Inability to process loan applications in a timely manner.
- Risk of losing customers to competitors due to delays.
- High cost and time associated with hiring and training new staff.
- Maintaining data accuracy and quality control under pressure.
Our Solution
We rapidly deployed a scalable team of loan processing specialists to handle the increased volume and streamline their workflow.
- Onboarded and trained a team of 25 processors within 72 hours.
- Established a multi-stage quality assurance process to ensure data accuracy.
- Managed the entire back-end process from data entry of applications to document verification and credit check support.
- Provided a flexible staffing model that could be adjusted weekly based on application volume.
Our Seamless Onboarding Process
We make getting started simple, fast, and transparent. In just four steps, we integrate with your operations and start delivering value.
Discovery & Scoping
We work with you to understand your exact needs, processes, and goals. We define KPIs and create a detailed Statement of Work (SOW).
Team Assembly & Training
We handpick a dedicated team of experts with the right skills for your project. They undergo specific training on your tools, brand voice, and processes.
Integration & Launch
We seamlessly integrate with your systems and communication channels. After a pilot period to ensure perfect alignment, we go live and begin full operations.
Optimize & Scale
We continuously monitor performance against KPIs, providing regular reports and insights. We work with you to optimize processes and scale the team as your needs evolve.
Integrating With Your Tech Stack
Our teams are proficient with the leading platforms and tools in the FinTech and BPO industries, ensuring a smooth integration with your existing infrastructure.
Engagement Models Built for FinTech
Choose the model that best fits your business needs, from a fully managed service to a dedicated team that acts as your own.
Dedicated Team Model
Your own handpicked team of professionals working exclusively for you as a direct extension of your in-house staff.
- Ideal for long-term needs and deep integration.
- Complete control over team structure and workflow.
- Maximum knowledge retention and domain expertise.
Managed Services Model
We take full responsibility for outcomes based on agreed-upon KPIs. You define the 'what', and we manage the 'how'.
- Perfect for outsourcing entire functions like KYC or customer support.
- Focus on results, not resource management.
- Leverages our process expertise and technology for optimal efficiency.
Project-Based Model
Best for specific, time-bound projects with clear deliverables, such as data migration or a one-time compliance audit.
- Fixed scope, timeline, and budget for predictable costs.
- Access to specialized skills for a specific need.
- Ideal for short-term projects or proof-of-concepts.
Our Commitment to Excellence
Frequently Asked Questions
Data security is our highest priority. We are SOC 2, ISO 27001, and PCI DSS certified. Our security measures include end-to-end data encryption, restricted access controls, regular security audits, secure network infrastructure, and comprehensive employee training on data privacy and confidentiality. All data is handled within our secure, monitored environments.
Our onboarding process is designed to be swift and seamless. It typically takes 1-2 weeks. The process includes: 1) A discovery call to define scope and KPIs, 2) Team selection and client-specific training, 3) System and tool integration, and 4) A pilot phase to ensure perfect alignment before a full launch. For urgent needs, we can often deploy teams within 72 hours.
Absolutely. We pride ourselves on our adaptability. Our teams are trained to work with a wide range of industry-standard and proprietary software. As part of the onboarding process, we dedicate time for our team to be thoroughly trained on your specific platforms, ensuring they operate as a natural extension of your in-house team.
Quality is embedded in our CMMI Level 5 appraised processes. We employ a multi-layered quality assurance framework that includes peer reviews, regular audits by dedicated QA analysts, performance monitoring against strict KPIs, and continuous feedback loops. For data-intensive tasks, we often use a dual-key entry and verification method to achieve the highest levels of accuracy.
We believe in transparent and proactive communication. You will be assigned a dedicated account manager as your single point of contact. We provide regular performance reports (daily, weekly, or monthly as needed) with detailed KPIs. We also schedule regular check-in calls and are available on your preferred communication channels like Slack, Microsoft Teams, or email.
While the exact savings depend on the scope and complexity of the services, our clients typically experience a reduction in operational costs of up to 60%. These savings come from lower labor costs, reduced overhead (no need for additional office space, hardware, or benefits), and increased efficiency through our optimized processes and technology.
Ready to Build a More Efficient FinTech Future?
Stop letting operational drag slow your growth. Let's discuss how our expert back office teams can help you scale securely, reduce costs, and focus on what you do best: innovation.
Schedule Your Free Consultation