Managed Telehealth Outsourcing Services That Elevate Patient Care & Your Bottom Line
Seamlessly scale your virtual health operations with our HIPAA-compliant, 24/7 support teams. We handle the admin, so your clinicians can handle the care.
Why Partner with LiveHelpIndia for Telehealth Support?
The explosion of virtual care created a new challenge: managing the overwhelming operational load. We're not just an outsourcer; we're your strategic partner in scaling exceptional, compliant, and cost-effective telehealth services.
Ironclad HIPAA Compliance
Rest easy knowing your patient data is protected. As a SOC 2 and ISO 27001 certified partner, we operate within a fortress of security, ensuring every interaction and data point meets strict HIPAA standards. We sign BAAs and build compliance into our DNA.
Empathetic Patient Journeys
Your patients deserve compassion and clarity. Our agents receive extensive training in medical terminology and empathetic communication, turning potentially stressful interactions into positive, supportive experiences that reflect the quality of your care.
Seamless Tech Integration
Avoid the integration nightmare. Our specialists have deep experience with major EMR/EHR platforms (Epic, Cerner, etc.) and telehealth software. We ensure our support services plug directly into your existing workflows for a frictionless transition.
Total Operational Transparency
You're always in control. Through real-time dashboards, call analytics, and comprehensive reporting, you gain complete visibility into performance. We operate as a true extension of your team, guided by your protocols and standards.
Strategic Cost Optimization
This is about value, not just savings. By outsourcing non-clinical tasks to our specialized, AI-powered teams, you can reduce operational costs by up to 60%. This allows you to reinvest in core clinical services and patient care innovation.
On-Demand Scalability
Match your support capacity to patient demand instantly. Whether you're facing seasonal peaks or launching a new service, we can scale your dedicated team up or down within 48-72 hours, ensuring you're never caught off guard.
24/7/365 Patient Access
Care doesn't keep business hours. Provide your patients with round-the-clock support for scheduling, technical issues, and general inquiries. Enhance patient satisfaction and loyalty by being there whenever they need you.
AI-Augmented Efficiency
We leverage AI not to replace human touch, but to enhance it. Our AI tools assist with call routing, sentiment analysis, and data entry automation, freeing up our agents to focus on providing high-quality, empathetic patient support.
Two Decades of Expertise
Since 2003, we've been a trusted partner for businesses worldwide. Our CMMI Level 5 and ISO certifications are a testament to our mature, reliable processes that deliver consistent quality and give you peace of mind.
Our Comprehensive Telehealth Outsourcing Services
We offer a full spectrum of non-clinical support services designed to streamline your virtual care delivery from end to end. Select the services you need to build a custom solution that fits your unique operational goals.
Patient Onboarding & Triage
First impressions are critical. We manage the entire patient onboarding process, from initial registration and consent forms to preliminary symptom gathering based on your protocols. Our trained agents ensure patients are prepared and directed to the right level of care, optimizing clinician time and improving patient flow.
Outcomes & Benefits:
- Reduce patient wait times and administrative burden on clinical staff.
- Ensure complete and accurate patient information before the consultation.
- Improve initial patient satisfaction with a smooth, guided setup process.
Appointment Scheduling & Reminders
Eliminate no-shows and optimize your clinicians' schedules. We provide multi-channel appointment management, including inbound/outbound calls, email, and SMS. Our proactive reminder system significantly reduces missed appointments and helps manage rescheduling, keeping your practice running at full capacity.
Outcomes & Benefits:
- Decrease no-show rates by up to 25%.
- Maximize clinician utilization and revenue.
- Provide patients with convenient, flexible scheduling options.
Remote Patient Monitoring (RPM) Support
Scale your RPM programs effectively. Our team can act as the first line of support for patients using RPM devices, assisting with setup, troubleshooting, and ensuring consistent data transmission. We monitor data streams for anomalies based on your parameters and escalate to your clinical team when necessary, enabling you to manage more patients with confidence.
Outcomes & Benefits:
- Increase patient adherence and engagement with RPM programs.
- Allow clinicians to focus on analyzing data rather than managing devices.
- Expand the reach of your chronic care management initiatives.
Medical Billing & Coding Support
Navigate the complexities of telehealth reimbursement with our expert support. Our certified coders are proficient in the latest telehealth CPT codes and payer requirements. We handle charge entry, claims submission, and denial management to accelerate your revenue cycle and maximize reimbursement for virtual care services.
Outcomes & Benefits:
- Improve clean claim rates and reduce claim denials.
- Accelerate cash flow with faster reimbursement cycles.
- Ensure coding compliance and reduce audit risks.
Insurance Verification & Prior Authorization
Prevent billing issues before they start. Our team provides real-time insurance eligibility verification for telehealth appointments. We also manage the time-consuming prior authorization process, securing approvals from payers to ensure services are covered and reimbursable, reducing downstream denials and patient frustration.
Outcomes & Benefits:
- Reduce eligibility-related claim denials by over 90%.
- Improve patient clarity on financial responsibility.
- Free up administrative staff from long hold times with insurance companies.
Medical Records Management
Ensure your patient data is accurate, organized, and secure. We offer comprehensive medical records services, including data entry, indexing of digital documents, and secure information retrieval for your clinical team. Our meticulous process guarantees data integrity within your EMR/EHR system, supporting continuity of care.
Outcomes & Benefits:
- Improve the accuracy and completeness of patient records.
- Reduce the administrative workload on your medical staff.
- Ensure HIPAA-compliant handling of all sensitive health information.
24/7 Patient Technical Support
Technical glitches shouldn't be a barrier to care. We provide round-the-clock technical support for your patients, helping them with everything from logging into the patient portal to troubleshooting audio/video issues during a virtual visit. This dedicated support line ensures consultations start on time and reduces clinician frustration.
Outcomes & Benefits:
- Increase patient adoption and comfort with your telehealth platform.
- Minimize delays and disruptions to scheduled appointments.
- Free your IT department and clinical staff from basic user support.
Provider & Clinical Staff Support
Your clinicians need support too. We offer a dedicated helpdesk for your providers and staff, assisting with platform navigation, EMR integration issues, and administrative queries. This allows your medical team to remain focused on patient care, not on wrestling with technology or administrative tasks between appointments.
Outcomes & Benefits:
- Reduce provider burnout by removing technical and admin friction.
- Improve the efficiency of your clinical workflows.
- Provide a single point of contact for quick issue resolution.
Tele-Pharmacy & Prescription Support
Streamline the prescription fulfillment process. Our team can assist with sending prescriptions to pharmacies, managing refill requests from patients and pharmacies, and handling medication-related prior authorizations. This administrative support ensures patients receive their medications promptly and reduces the burden on your prescribing clinicians.
Outcomes & Benefits:
- Accelerate the prescription refill and authorization process.
- Improve patient medication adherence and satisfaction.
- Decrease the volume of pharmacy calls handled by your clinical team.
Our Streamlined Onboarding Process
We make the transition to a world-class outsourced telehealth support system seamless and efficient. Our four-step process is designed for minimal disruption and maximum impact.
Discovery & Strategy
We begin with a deep dive into your current workflows, EMR/EHR systems, patient demographics, and key challenges. This allows us to design a custom, compliant solution that aligns perfectly with your operational and clinical goals.
Implementation & Training
Our integration specialists work with your team to establish secure connections to your systems. Simultaneously, your dedicated support team undergoes intensive, client-specific training on your protocols, brand voice, and platform nuances.
Launch & Quality Assurance
We launch your service with rigorous oversight. Our quality assurance team monitors interactions in real-time, providing continuous feedback and coaching. We work closely with you to fine-tune processes and ensure we're exceeding your performance benchmarks from day one.
Optimize & Scale
Our partnership evolves with your needs. Through regular performance reviews and data analysis, we identify opportunities for optimization. As you grow, we seamlessly scale your support team to ensure consistently excellent service for your patients.
Industries We Empower with Telehealth Solutions
Our expertise in compliant, patient-centric support is adaptable across the healthcare ecosystem. We provide tailored solutions for a diverse range of organizations.
Hospitals & Health Systems
Manage high patient volumes for specialty consultations, post-discharge follow-ups, and urgent care triage.
Multi-specialty Clinics & Group Practices
Centralize patient scheduling, billing, and support across multiple locations and specialties.
HealthTech & Digital Health Platforms
Provide 24/7 technical and user support for your SaaS, EMR, or patient engagement application.
Mental & Behavioral Health Providers
Offer a compassionate, confidential first point of contact for patient intake, scheduling, and support.
Chronic Care Management (CCM)
Support RPM programs and patient engagement initiatives to improve outcomes for chronic conditions.
Corporate Wellness Programs
Provide the administrative backbone for telehealth services offered as an employee benefit.
Proven Success in Telehealth Operations
Don't just take our word for it. See how we've transformed telehealth delivery for organizations like yours.
The Challenge: Inefficient After-Hours Coverage
- High volume of non-urgent calls overwhelming the on-call physician.
- Inconsistent patient experience and long callback times.
- Lost revenue from unscheduled appointments.
- High staff burnout and turnover for administrative roles.
Our Solution: A 24/7 Patient Support Center
- Deployed a dedicated team trained on the clinic's specific triage protocols.
- Integrated directly with their EMR for seamless after-hours appointment scheduling.
- Implemented a clear escalation path for urgent clinical issues to the on-call provider.
- Provided detailed daily reports on call volume, types, and outcomes.
The Challenge: Scaling User Support
- High volume of basic technical questions (login, features, etc.).
- No 24/7 support, leading to poor user experience across time zones.
- Developer time was being diverted from core product development.
- Negative app store reviews due to slow support responses.
Our Solution: Tiered Technical Support Desk
- Established a Tier 1 support team to handle all common user issues via chat and email.
- Created a comprehensive knowledge base and troubleshooting scripts.
- Implemented a ticketing system with a clear escalation process for complex bugs to the client's Tier 2 developers.
- Provided weekly analytics on ticket trends to inform product improvements.
The Challenge: Scaling a Clinical Program
- Clinical staff bogged down with non-clinical, technical tasks.
- Low patient adherence due to setup difficulties.
- Inability to grow the program to meet patient demand.
- Inconsistent data collection from patients.
Our Solution: Dedicated RPM Program Support
- Provided dedicated agents for patient RPM device onboarding and troubleshooting.
- Conducted proactive outreach to patients who had not transmitted data.
- Managed the logistics of shipping devices and supplies to patients.
- Monitored data streams and escalated clinically relevant alerts according to hospital protocols.
Technology & Compliance Framework
We integrate with your existing stack and operate under the strictest compliance standards to ensure seamless, secure service delivery.
Secure Cloud Infrastructure
HIPAA Compliant
SOC 2 Certified
ISO 27001 Certified
EMR/EHR Integration
HL7 & FHIR Standards
Flexible Engagement Models
We understand that one size doesn't fit all. Choose the model that best aligns with your budget, volume, and operational needs.
Dedicated Team Model
Your own dedicated team of agents who work exclusively for you. Ideal for high-volume, complex workflows requiring deep institutional knowledge.
- Maximum control and integration.
- Fixed monthly cost for predictable budgeting.
- Builds long-term expertise and consistency.
Per-Interaction Model
A pay-as-you-go model where you are billed per call, chat, or ticket. Perfect for organizations with fluctuating or unpredictable volumes.
- Ultimate flexibility and cost-efficiency.
- No long-term commitment.
- Scale from zero to high volume instantly.
Hybrid Model
A custom-blended approach. Combine a small dedicated team for core hours with per-interaction pricing for after-hours and overflow coverage.
- Best of both worlds: stability and flexibility.
- Cost-effective 24/7 coverage.
- Tailored to your specific needs.
Meet the Experts Behind Your Success
Our leadership team combines deep expertise in technology, healthcare operations, and global service delivery to ensure your partnership with us is a strategic success.
Kuldeep K.
Founder & CEO
Expert in enterprise growth solutions, guiding healthcare organizations to scale efficiently and effectively.
Amit A.
Founder & COO
Drives operational excellence and technology integration, ensuring our telehealth solutions are robust and secure.
Vikas J.
Divisional Manager, ITOps & SecOps
A certified ethical hacker ensuring our infrastructure meets the highest standards of HIPAA and data security.
Dilip B.
Manager, Customer Experience
Specializes in designing and training for empathetic, patient-centric communication in a healthcare context.
What Our Healthcare Partners Are Saying
We're proud to be the operational backbone for innovative healthcare providers and technology companies.
"Outsourcing our patient scheduling and insurance verification to LiveHelpIndia was the best decision we've made. Our administrative costs are down 50%, and our staff can now focus entirely on in-clinic patient care. The transition was seamless, and the professionalism is top-notch."
"As a digital health startup, providing 24/7 technical support was a major hurdle. LiveHelpIndia's team got up to speed on our platform in days. They handle all our Tier 1 support, allowing our engineers to focus on building new features. It's been crucial for our growth."
"HIPAA compliance was our biggest concern. The LiveHelpIndia team demonstrated a deep understanding of healthcare data security from our very first conversation. Their SOC 2 and ISO certifications gave us the confidence we needed. They are a truly professional and secure partner."
"The quality of the agents is what impresses me most. They are empathetic, patient, and knowledgeable. Our patient satisfaction scores for phone interactions have increased by 20 points since we partnered with LiveHelpIndia. They represent our brand perfectly."
"The ability to scale our support team up and down during open enrollment season is invaluable. LiveHelpIndia's flexibility means we're never overstaffed or under-supported. It's a cost-effective model that just works for our business."
"We needed a partner who could handle complex medical billing for telehealth. Their team's expertise in coding and denial management has significantly improved our revenue cycle. Our clean claim rate is the highest it's ever been. I highly recommend them."
Our Commitment to Excellence, Recognized Globally
Our dedication to quality, security, and client success is validated by industry leaders and international standards.
Frequently Asked Questions
Have questions? We have answers. Here are some common inquiries about our telehealth outsourcing services.
Security is our top priority. We are SOC 2 and ISO 27001 certified, and all our processes are designed to be fully HIPAA compliant. This includes encrypted data transmission, secure infrastructure on AWS, strict access controls, regular security audits, and comprehensive training for all our staff. We readily sign Business Associate Agreements (BAAs) with all our healthcare partners.
Yes. Our team has extensive experience integrating with a wide range of EMR/EHR systems (like Epic, Cerner, Athenahealth) and telehealth platforms. During our discovery phase, we conduct a thorough analysis of your tech stack to ensure a seamless and secure integration process, minimizing any disruption to your workflow.
Our agents undergo a rigorous, multi-phase training program. It starts with foundational training on HIPAA, data privacy, and customer service excellence. This is followed by specialized training in medical terminology and empathetic communication. Finally, they receive client-specific training on your unique protocols, software, and brand voice to act as a true extension of your team.
We have a multi-layered quality assurance process. All interactions are recorded (with consent where required) and regularly reviewed by dedicated QA specialists against a comprehensive scorecard. We use AI-powered sentiment analysis to monitor for patient satisfaction. We provide regular performance reports and conduct weekly calibration sessions with your team to ensure we are consistently meeting and exceeding your expectations.
Our standard onboarding process takes between 2 to 4 weeks, depending on the complexity of your requirements and the integration needed. This timeframe allows for thorough discovery, customized training, and seamless technical setup. For more straightforward projects, we can often expedite this process.
Our primary delivery centers are located in India, allowing us to provide high-quality, cost-effective 24/7 coverage. We maintain a 100% in-house employee model—we do not use freelancers or contractors. This ensures a consistent, secure, and professionally managed service delivery for all our clients.
Ready to Scale Your Virtual Care, The Smart Way?
Stop letting administrative burdens limit your growth. Let's build a compliant, efficient, and patient-centric telehealth operation together. Schedule a free, no-obligation consultation to discover how much you can save and how much more you can achieve.
Request Your Free Consultation