Automate Your Invoice Processing. Eliminate Errors. Scale Your Business.
AI-powered invoice and back-office automation that cuts processing costs by up to 60% and ends late payment penalties for good.
Focus on growth, not paperwork.
Why LiveHelpIndia for Back-Office Automation?
We don't just process invoices. We re-engineer your entire back office for maximum efficiency, accuracy, and scalability, turning a cost center into a strategic asset.
Radical Cost Reduction
Leverage our AI-powered platform and offshore talent to cut your invoice processing costs by up to 60%. Eliminate overheads associated with in-house teams, software licenses, and infrastructure.
Unmatched Accuracy
Our AI models, trained on millions of documents, achieve over 99.5% data extraction accuracy. This is augmented by our expert human-in-the-loop verification, virtually eliminating costly data entry errors.
Accelerated Cycle Times
Reduce your invoice-to-payment cycle from weeks to mere hours. Automated workflows, instant 3-way matching, and streamlined approvals mean no more late payment fees and better vendor relationships.
Ironclad Security & Compliance
Your data's security is paramount. As a SOC 2 and ISO 27001 certified company, we ensure your financial information is protected with enterprise-grade security and strict compliance protocols.
Seamless ERP Integration
Our solution is not a silo. We provide seamless, bi-directional integration with your existing ERP and accounting systems like NetSuite, SAP, QuickBooks, and Xero for a single source of truth.
Total Process Visibility
Gain complete control with real-time dashboards. Track every invoice, monitor key metrics like Days Payable Outstanding (DPO), and get actionable insights to optimize cash flow and financial planning.
Scalable On-Demand Teams
As your business grows, so does your invoice volume. Our model allows you to scale your back-office capacity up or down instantly without the challenges of hiring, training, or downsizing.
20+ Years of BPO Expertise
We've been optimizing business processes since 2003. This deep domain expertise means we understand the nuances of back-office operations and can deliver best practices, not just technology.
AI-Powered, Human-Perfected
We combine the speed and efficiency of artificial intelligence with the critical thinking and quality assurance of human experts. This hybrid approach delivers a solution that is both intelligent and reliable.
Our Comprehensive Automation Services
From initial data capture to final payment reconciliation, we offer an end-to-end suite of services to automate and streamline your entire financial back office.
AI-Powered Invoice Data Capture (OCR/ICR)
Our intelligent document processing technology automatically extracts data from any invoice format (PDF, email, paper) with over 99% accuracy, eliminating manual data entry.
- Handles multi-page documents and complex line-item details.
- Learns and adapts to new vendor invoice layouts automatically.
- Validates extracted data against your existing vendor master files.
Automated 3-Way Matching
Instantly match invoices against purchase orders (POs) and goods receipt notes (GRNs) at both the header and line-item level, flagging any discrepancies for immediate review.
- Reduces risk of duplicate or fraudulent payments.
- Accelerates approval for valid, matched invoices.
- Configurable tolerance levels for minor price or quantity variances.
Digital Invoice & Expense Management
A centralized, searchable digital repository for all your invoices and expense reports. Say goodbye to filing cabinets and lost documents forever.
- Full audit trail for every action taken on an invoice.
- Secure cloud storage with role-based access controls.
- Easy retrieval for audits, vendor queries, or internal analysis.
Customizable Approval Workflow Automation
Design and deploy multi-level approval workflows based on your business rules (e.g., by amount, department, GL code). Invoices are automatically routed to the right person for review and approval.
- Mobile-friendly approvals allow managers to act on the go.
- Automated reminders and escalations for pending approvals.
- Ensures compliance with internal financial controls.
Payment Processing & Reconciliation
We manage the entire payment lifecycle, from scheduling payments via ACH, wire, or check to reconciling them against your bank statements, ensuring your books are always accurate.
- Batch processing for efficient payment runs.
- Integration with multiple payment gateways and banks.
- Automated reconciliation reduces month-end closing time.
Accounts Receivable (AR) Management
Streamline your AR process from invoicing to collections. We help you generate and send invoices, track payments, and manage outstanding receivables to improve your cash flow.
- Automated reminder systems for overdue payments.
- Customer payment portals for easy self-service.
- Detailed aging reports and cash flow forecasting.
Bookkeeping & General Ledger (GL) Maintenance
Our team of qualified bookkeepers ensures your general ledger is always accurate, up-to-date, and compliant. We handle everything from journal entries to month-end closing.
- Accurate coding of all transactions to the correct GL accounts.
- Regular reconciliation of bank and credit card statements.
- Provides a clean, reliable foundation for financial reporting.
Vendor Management & Onboarding
Centralize vendor information, manage compliance documents (like W-9s), and streamline the onboarding process for new suppliers, ensuring data accuracy from day one.
- Self-service portal for vendors to update their information.
- Automated validation of tax IDs and bank details.
- Reduces the administrative burden on your AP team.
Payroll Processing Automation
Ensure your employees are paid accurately and on time, every time. We manage payroll calculations, tax withholdings, and direct deposits, while ensuring full compliance with labor laws.
- Integration with time and attendance systems.
- Secure employee self-service portals for pay stubs and tax forms.
- Handles complex payroll scenarios, including bonuses and commissions.
Financial Reporting & Analytics Dashboards
Transform your financial data into strategic insights. We provide customizable dashboards that give you a clear view of your company's financial health and performance.
- Track key metrics like cash flow, burn rate, and budget vs. actuals.
- Drill-down capabilities for granular analysis.
- Supports strategic decision-making with data-driven insights.
Tax Compliance & Preparation Support
We assist in preparing the necessary documentation for tax filings, ensuring that your financial records are organized and compliant with tax regulations, simplifying your year-end tax process.
- Organize and categorize expenses for accurate deductions.
- Generate reports required for sales tax, VAT, and income tax filings.
- Collaborate seamlessly with your CPA or tax advisor.
Contract & Document Management
Go beyond invoices. We provide a secure, centralized system for managing all your critical business documents, from vendor contracts to employee agreements, with automated renewal alerts.
- Full-text search capabilities to find any document instantly.
- Version control and audit trails for compliance.
- Automated alerts for key dates like contract expirations.
ERP & Accounting Software Integration
Our dedicated integration specialists ensure our platform communicates flawlessly with your core financial systems, creating a unified, automated ecosystem without data silos.
- Pre-built connectors for popular platforms like NetSuite, SAP, and Oracle.
- Custom API development for proprietary or legacy systems.
- Ensures data consistency and accuracy across your entire organization.
Back Office Transformation Consulting
Leverage our 20+ years of experience to redesign your back-office processes. We analyze your current state, identify bottlenecks, and create a roadmap for achieving world-class efficiency.
- Process mapping and value stream analysis.
- Benchmarking against industry best practices.
- Strategic guidance on technology adoption and change management.
Our 4-Step Automation Process
We make the transition to an automated back office simple, secure, and seamless, ensuring minimal disruption and maximum value from day one.
Discover & Design
We start by thoroughly understanding your current processes, pain points, and goals. Our experts then design a tailored automation solution and integration plan that fits your unique business needs.
Implement & Integrate
Our dedicated team configures the platform, sets up your custom workflows, and seamlessly integrates with your existing ERP and accounting software. We handle all the technical heavy lifting.
Train & Transition
We provide comprehensive training for your team and manage a smooth transition. We run parallel systems to ensure accuracy before fully switching over, guaranteeing a flawless go-live experience.
Optimize & Support
Our job isn't done at launch. We provide ongoing support and continuously monitor performance, providing regular reports and insights to further optimize your back-office efficiency and ROI.
Proven Results Across Industries
We've helped businesses of all sizes transform their back-office operations. Here’s how we delivered measurable impact for clients like you.
National Logistics Firm Automates 20,000+ Monthly Invoices
Client Overview: A mid-sized national logistics company was drowning in a sea of carrier invoices, fuel receipts, and freight bills. Their manual AP process, involving a team of 15 clerks, was slow, error-prone, and couldn't keep up with the company's rapid growth, leading to frequent late fees and strained vendor relationships.
Key Challenges:
- Massive volume of non-standardized invoices from hundreds of carriers.
- Complex multi-way matching required between invoices, bills of lading, and rate confirmations.
- Lack of visibility into accruals and outstanding liabilities.
- High employee turnover in the AP department due to tedious, repetitive work.
Our Solution:
We implemented our AI-powered invoice processing platform, tailored for the logistics industry. The solution included:
- Intelligent data capture to handle diverse carrier invoice formats.
- Automated matching rules specific to freight billing.
- A centralized dashboard for real-time tracking of invoice status and accruals.
- Integration with their existing Transportation Management System (TMS).
Manufacturing Giant Achieves 99.8% PO Compliance
Client Overview: An enterprise-level manufacturer with multiple plants was struggling with maverick spending and a lack of control over procurement. Their decentralized AP process meant invoices were often paid without proper purchase order validation, leading to budget overruns and compliance issues.
Key Challenges:
- Inconsistent PO creation and enforcement across different plant locations.
- Difficulty in matching line-item details on invoices with complex POs.
- Slow, manual approval process for non-PO invoices, causing production delays.
- Significant time spent by the finance team chasing down approvals and resolving discrepancies.
Our Solution:
We deployed a comprehensive procure-to-pay automation solution. This involved:
- Implementing a robust 3-way matching engine that enforced PO compliance.
- Creating a clear, automated workflow for handling exceptions and non-PO invoices.
- Integrating directly with their SAP ERP system for real-time data synchronization.
- Providing plant managers with mobile access for on-the-go approvals.
Accounting Firm Scales Client Services Profitably
Client Overview: A growing accounting firm offered bookkeeping and AP management services to its small business clients. However, their manual, spreadsheet-based process was inefficient and unscalable. Each new client added significant administrative overhead, limiting their growth and profitability.
Key Challenges:
- Managing disparate invoice formats and processes for dozens of different clients.
- Lack of a centralized platform to oversee all client accounts.
- High risk of human error in data entry and reconciliation.
- Inability to offer clients real-time visibility into their financials.
Our Solution:
We provided a white-labeled, multi-tenant back-office automation platform. This allowed the firm to:
- Onboard new clients onto a standardized, automated AP process in minutes.
- Manage all client accounts from a single, unified dashboard.
- Leverage AI to automate data entry, coding, and reconciliation across all clients.
- Offer their clients a branded portal for invoice submission and status tracking.
Technology & Platforms We Master
Our solutions are built to integrate with the tools you already use, creating a powerful, unified financial ecosystem for your business.
What Our Clients Say
Don't just take our word for it. Here's how we've impacted the businesses we partner with.
"LiveHelpIndia transformed our AP department. We cut our processing time by 70% and completely eliminated late fees. The visibility we have now is a game-changer for cash flow management."
"The accuracy is incredible. Our manual error rate was around 5%, which was costing us thousands. With their AI-human hybrid model, we're at virtually 100% accuracy. I can finally trust my numbers."
"As a fast-growing startup, we couldn't afford a large back-office team. LiveHelpIndia gave us an enterprise-level automation solution that scales with us. It's been critical to our growth."
"The integration with our NetSuite ERP was seamless. The team was professional, knowledgeable, and had us up and running ahead of schedule. The level of support has been outstanding."
"We outsourced our entire bookkeeping and AP function to LiveHelpIndia. It's one of the best business decisions we've ever made. Our books are pristine, and my team can now focus on strategic financial analysis."
"The security and compliance (SOC 2, ISO) were major factors for us. LiveHelpIndia's commitment to data security gave us the confidence to move our sensitive financial processes to their platform."
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common queries about our back-office automation services.
Extremely secure. We are a SOC 2 Type II and ISO 27001 certified organization, which means we adhere to the highest international standards for data security and privacy. All data is encrypted in transit and at rest, and access is strictly controlled through role-based permissions and multi-factor authentication.
Implementation time varies depending on the complexity of your needs and existing systems. However, for most standard implementations with common accounting software, we can have you up and running in as little as 2 to 4 weeks. Our dedicated onboarding team ensures a smooth and efficient process.
We have pre-built, robust integrations for all major platforms, including QuickBooks (Online & Desktop), Xero, Sage, Oracle NetSuite, SAP, Microsoft Dynamics, and more. We also have a flexible API that allows us to build custom integrations for proprietary or legacy systems.
We offer flexible pricing models to fit your business needs. This includes per-invoice pricing, a dedicated full-time employee (FTE) model, or a hybrid approach. Our goal is to provide a solution that is cost-effective and scales with your volume, ensuring you only pay for what you use.
No, you actually gain more control and visibility. You define the approval rules and hierarchies, and our system automates the enforcement. Every action is tracked in a detailed audit log, and real-time dashboards show you exactly where every invoice is in the process, eliminating bottlenecks and uncertainty.
Every client is assigned a dedicated Account Manager who serves as your single point of contact. We offer comprehensive support via email, phone, and chat during your business hours. Our team is proactive, providing regular performance reviews and suggestions for process optimization.
Ready to Eliminate Manual Work and Scale Your Business?
Let's talk about how we can cut your back-office costs by up to 60% and give you back the time to focus on what truly matters. Schedule a free, no-obligation process audit with one of our automation experts today.
Schedule Your Free Audit Now