Civil Engineering Back Office Services That Build Your Bottom Line
Stop letting administrative overload cap your growth.
Our managed back-office teams handle the details, so your engineers can focus on what they do best: engineering.
The Strategic Advantage Your Firm Needs
We're not just an outsourcing provider; we're your strategic partner in growth. We integrate seamlessly into your operations, providing the specialized support you need to outperform the competition.
Engineering DNA
Our teams are composed of qualified engineers and drafters, not just administrative staff. We speak your language and understand the technical precision your projects demand.
Ironclad Security
With SOC 2 and ISO 27001 certifications, we guarantee the confidentiality and integrity of your sensitive project data. Your intellectual property is always protected.
Seamless Integration
We adapt to your existing workflows, software, and communication platforms. Our goal is to function as a natural, efficient extension of your in-house team from day one.
Scalable Teams
Instantly scale your back-office capacity up or down to match project demands. Avoid the costs and delays of hiring and training new full-time employees.
Proven Cost Reduction
Achieve up to 60% savings on your operational costs, freeing up capital to invest in core business activities, technology, and talent acquisition.
Uncompromising Quality
Our CMMI Level 5 and ISO 9001:2015 certified processes ensure the highest standards of quality and accuracy in every deliverable, from CAD drawings to final reports.
Dedicated Management
A single point of contact, aligned with your time zone, ensures clear communication and accountability, eliminating the typical headaches of managing offshore teams.
24/7 Operations
Leverage a round-the-clock workforce to accelerate project timelines. Work gets done while your team sleeps, dramatically shortening delivery cycles.
20+ Years of Trust
Since 2003, we've built a reputation for reliability and excellence, serving over 1000 clients globally. Partner with a company that has a proven track record of success.
Comprehensive Back-Office Support for Civil Engineering
From initial design and drafting to project closeout and documentation, our services cover the entire project lifecycle. We provide the expert support you need at every stage.
CAD Drafting & Design Support
Our certified drafters deliver precise, standards-compliant 2D and 3D drawings, freeing your engineers to focus on complex design and analysis. We ensure every detail is captured accurately, reducing errors and rework.
- Accelerate Design Cycles: Get high-quality drafts back faster, enabling quicker reviews and revisions.
- Ensure Compliance: Drawings are prepared according to your specific local, state, and federal standards (e.g., AASHTO, DOT).
- Reduce Software Costs: Leverage our expertise and licenses for a wide range of CAD software without direct investment.
Building Information Modeling (BIM)
We provide comprehensive BIM services, from creating 3D models to clash detection and 4D/5D simulation. Enhance collaboration, improve visualization, and make more informed decisions throughout the project lifecycle.
- Improve Project Visualization: Identify potential design conflicts early with intelligent 3D models, saving time and money.
- Enhance Collaboration: A unified model ensures all stakeholders are working with the most current information.
- Optimize Cost & Scheduling: Integrate time (4D) and cost (5D) data for more accurate project planning and control.
Permit Application & Documentation Support
Navigating the complexities of permit applications can be a major bottleneck. Our team prepares and organizes all necessary drawings, calculations, and documentation to streamline the submission and approval process.
- Speed Up Approvals: Submit complete and accurate permit packages, reducing the likelihood of rejections and delays.
- Free Up Key Personnel: Allow your project managers to focus on project execution rather than administrative paperwork.
- Maintain Organization: Ensure all documentation is meticulously organized and readily accessible for agency review.
GIS Services & Data Management
Transform raw data into actionable insights with our Geographic Information System (GIS) services. We offer data conversion, mapping, and spatial analysis to support planning, design, and asset management.
- Informed Decision Making: Visualize project data geographically to better understand site constraints and opportunities.
- Efficient Data Handling: Convert and digitize survey data, maps, and plans into a usable and accessible format.
- Enhanced Asset Management: Create detailed inventories of infrastructure assets for better maintenance and planning.
Our Frictionless Onboarding Process
We've refined our process over two decades to ensure a smooth, efficient, and transparent transition. Here’s how we get your outsourced team up and running.
Discovery & Scoping
We start with a detailed consultation to understand your specific needs, existing workflows, software stack, and project goals. We define clear KPIs for success.
Team Assembly & Training
We handpick a team of engineers and specialists with the right skills for your project. We then provide tailored training on your specific standards and processes.
Secure System Integration
We establish secure connections to your systems, setting up communication channels and project management dashboards. Our IT team ensures seamless and safe integration.
Pilot Project & Go-Live
We begin with a paid 2-week trial or a small pilot project to demonstrate our capabilities and fine-tune the workflow. Upon your approval, we go live and scale up operations.
Proven Results for Firms Like Yours
Don't just take our word for it. See how we've helped civil engineering and construction firms overcome challenges and achieve their strategic goals.
Case Study: Scaling for a Major Infrastructure Project
Industry: Heavy Civil & Infrastructure
Client Overview: A mid-sized engineering firm won a significant contract for a state highway expansion but lacked the internal back-office capacity to handle the massive increase in drafting and documentation requirements without hiring expensive, temporary staff.
"LiveHelpIndia didn't just give us drafters; they gave us the capacity to compete and win. Their team became an extension of ours overnight, and their quality was impeccable. We couldn't have delivered this project on time without them."
- David Chen, VP of Operations, Apex Civil Engineers
Key Challenges:
- Needed to onboard 15+ qualified CAD technicians within a month.
- Required strict adherence to state DOT drafting standards.
- Faced a tight project deadline with significant financial penalties for delays.
- Needed to manage a huge volume of RFIs and submittals.
Our Solution:
We deployed a dedicated, managed team of 20 civil engineering specialists, including CAD drafters, document controllers, and a project coordinator.
- Established a 24/6 operational workflow to accelerate drawing production.
- Implemented a rigorous, multi-stage QA process to ensure 100% compliance with DOT standards.
- Set up a centralized document control system on a shared cloud platform.
- Provided daily progress reports and held weekly sync-up meetings.
Case Study: Reducing Drafting Costs by 50%
Industry: Multi-disciplinary Engineering Consulting
Client Overview: A large consulting firm with over 500 employees was struggling with high internal costs and inconsistencies in their CAD production across different regional offices. They needed a centralized, cost-effective solution to standardize quality and reduce overhead.
"The cost savings are undeniable, but the real value was in the standardization and quality control LiveHelpIndia brought to our operations. Our project managers now have a reliable, single source for all drafting needs, which has improved efficiency across the board."
- Maria Rodriguez, CFO, Global Engineering Partners
Key Challenges:
- High salaries and benefits for in-house drafting teams.
- Inconsistent quality and standards across multiple offices.
- Difficulty in managing fluctuating workloads, leading to staff being either overworked or underutilized.
- High software licensing costs for a large number of users.
Our Solution:
We established a centralized "CAD Center of Excellence" model, providing a flexible pool of resources that could be allocated to projects from any office as needed.
- Created a unified set of drafting standards and templates for the client.
- Provided a dedicated team that could scale from 10 to 30 drafters based on weekly workload forecasts.
- Utilized our own software licenses, reducing the client's direct costs.
- Implemented a charge-back system for easy allocation of costs to specific projects.
Case Study: Accelerating Land Development Permits
Industry: Land Development & Real Estate
Client Overview: A fast-growing land development company was consistently missing project start dates due to slow and often-rejected permit applications. Their engineers were spending too much time on the administrative aspects of preparing submission packages.
"Time is money in our business. LiveHelpIndia's permit support team cut our approval times by a third. That means we start building, and start earning, months earlier than before. It's been a game-changer for our profitability."
- Tom Sullivan, Principal, Pioneer Development Group
Key Challenges:
- Complex and varied requirements across different municipalities.
- Engineers were bogged down with non-engineering paperwork.
- Incomplete or incorrect submissions led to multiple rounds of reviews and delays.
- Lack of a standardized process for tracking and managing multiple applications.
Our Solution:
We provided a specialized team focused exclusively on permit documentation and coordination.
- Developed checklists and templates for each municipality the client worked in.
- Took over the entire process of assembling drawings, reports, and application forms into complete packages.
- Performed a pre-submission quality check to ensure all requirements were met.
- Tracked the status of all applications and managed communication with review agencies.
Technology & Tools We Master
Our teams are proficient in the industry-standard software and platforms your firm relies on, ensuring zero learning curve and immediate productivity.
What Our Clients Say
We're proud to be a trusted partner to leading firms in the engineering and construction industry. Here's what they have to say about their experience.
"The quality of the BIM models we received was exceptional. The clash detection service alone saved us weeks of rework on-site. LiveHelpIndia's team is technically proficient and incredibly responsive."
Aaron Welch
BIM Manager, Structura Construction
"As a smaller firm, we could never afford this level of back-office support in-house. Outsourcing our quantity takeoffs and cost estimation to LiveHelpIndia has allowed us to bid more accurately and more often."
Abby Houston
Principal, Houston Land Surveyors
"Their document control team is meticulous. On a project with thousands of documents, their organization and attention to detail were critical. They integrated with our Procore system flawlessly."
Abel Hammond
Senior Project Manager, Terra Firma Group
"I was skeptical about security, but their ISO 27001 certification and transparent protocols gave me peace of mind. We share sensitive data with confidence. They are true professionals."
Adelaide Benson
IT Director, Civic Engineering Solutions
"The 24-hour turnaround on design revisions is a massive competitive advantage. Our clients are impressed with our speed, and it's all thanks to the round-the-clock support from our offshore team."
Aiden Kirby
Head of Design, UrbanScape Architects
"The ROI was clear within the first quarter. We reduced our overhead while increasing our project capacity. It's the smartest operational decision we've made in years. The team is skilled and the management is excellent."
Alex Royce
CFO, Keystone Consulting Inc.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from prospective clients.
We have a multi-layered quality assurance process. First, we only hire qualified engineers and drafters with proven experience. Second, all work goes through a peer review and then a senior-level quality check before being delivered to you. Finally, our operations are governed by our CMMI Level 5 and ISO 9001:2015 certified quality management systems, ensuring consistent, high-quality outcomes.
Your data security is our top priority. We are ISO 27001 and SOC 2 certified, which means we adhere to the strictest international standards for information security management. We utilize secure networks, encrypted data transfer, strict access controls, and all employees are bound by comprehensive non-disclosure agreements (NDAs). We also guarantee full IP transfer upon project completion.
We assign a dedicated Project Manager who acts as your single point of contact and works during your business hours. This ensures seamless communication without you having to adjust your schedule. We also leverage collaborative project management tools like Asana, Jira, or your preferred platform for real-time updates and communication, and can offer 24/7 support models for critical projects.
Our teams are proficient in the full suite of industry-standard software, including AutoCAD, Civil 3D, Revit, MicroStation, Navisworks, ArcGIS, Bluebeam, and more. We maintain the latest licenses so you don't have to. If you use proprietary or custom software, we can develop a training plan for our team to integrate it into their workflow.
We offer flexible engagement models to suit your needs. Our most popular options are:
- Dedicated Team Model: A fixed monthly cost for a team of professionals who work exclusively for you.
- Managed Services: We take full responsibility for specific outcomes and deliverables for a predictable monthly fee.
- Project-Based: A fixed price for a well-defined scope of work, ideal for one-off projects.
We can discuss which model is the best fit during our initial consultation.
Ready to Build a More Profitable Future?
Let's discuss how our expert back-office services can free up your team, reduce your costs, and help you scale your firm. Schedule a free, no-obligation consultation today.
Request Your Free Consultation