Outsource Your Website Live Chat: Never Miss a Lead Again
Our 24/7 AI-Enabled agents engage your visitors in real-time. We turn conversations into conversions, so you can focus on growth.
Trusted by Global Leaders and Innovative Startups
Why Outsource Your Live Chat to Us?
We don't just answer chats. We become an integrated extension of your sales and support teams, engineered to drive measurable results and deliver exceptional customer experiences.
24/7/365 Lead Capture
Your website never sleeps, and neither do we. Capture leads, book appointments, and support customers around the clock, ensuring no opportunity is ever missed.
Dedicated, Brand-Trained Agents
Our agents undergo rigorous training on your brand voice, products, and sales process. They become true brand ambassadors, indistinguishable from your in-house team.
Drastic Cost Reduction
Eliminate the high costs of hiring, training, and managing a 24/7 in-house team. Our model can reduce your customer support operational costs by up to 60%.
Boost Conversion Rates
Proactively engage visitors, answer questions instantly, and guide them through the sales funnel. Turn passive browsers into active, qualified leads and paying customers.
Ironclad Data Security
With ISO 27001 and SOC 2 compliance, we operate with the highest standards of data security, ensuring your company and customer information is always protected.
Seamless CRM Integration
We integrate directly with your existing CRM and helpdesk software (Salesforce, HubSpot, Zendesk, etc.), ensuring all leads and data are captured and routed correctly.
Transparent Performance Analytics
Gain full visibility with a real-time dashboard tracking key metrics like chat volume, response times, conversion rates, and customer satisfaction scores.
Rapid Onboarding & Launch
Our streamlined process gets your fully trained, professional chat team live on your website in a matter of days, not weeks or months.
Instant Scalability
Whether you're launching a new campaign or experiencing seasonal peaks, our service scales with your needs, ensuring consistent coverage and quality.
Our Comprehensive Live Chat Services
We offer a full spectrum of live chat solutions designed to cover every touchpoint of the customer journey, from initial engagement to post-sale support.
Lead Qualification & Scoring
We don't just collect names and emails. Our agents are trained to act as your first line of sales development, engaging visitors with targeted questions based on your qualification criteria (like BANT). We separate the curious browsers from the serious buyers, scoring each lead and routing only the hottest prospects directly to your sales team's calendar or CRM, ensuring they spend their time on conversations that convert.
Key Outcomes:
- Increase in Sales-Qualified Leads (SQLs) delivered to your team.
- Shorter sales cycles by pre-qualifying prospects 24/7.
- Improved sales team efficiency and focus on high-value deals.
Appointment & Demo Scheduling
Turn website interest into a concrete next step. Our chat agents integrate directly with your sales team's calendars (Calendly, HubSpot Meetings, etc.) to book qualified demos and consultations in real-time. This eliminates the friction of back-and-forth emails, capturing high-intent prospects at the peak of their interest and dramatically increasing meeting show-up rates.
Key Outcomes:
- Fill your sales pipeline with qualified meetings, booked automatically.
- Reduce lead drop-off by providing an instant scheduling option.
- Maximize the ROI of your website traffic and marketing campaigns.
E-commerce Sales Assistance
Transform your online store into a guided shopping experience. Our agents act as virtual sales associates, helping customers with product discovery, answering specific questions about features or sizing, and providing personalized recommendations. We proactively engage users showing signs of cart abandonment, offering assistance or discount codes to close the sale and increase your average order value.
Key Outcomes:
- Reduce cart abandonment rates by resolving last-minute questions.
- Increase Average Order Value (AOV) through upselling and cross-selling.
- Enhance customer confidence and loyalty through expert assistance.
Proactive Chat Engagement
We don't wait for visitors to ask for help. Using intelligent triggers based on user behavior (time on page, pages visited, exit intent), we initiate conversations at the perfect moment. Whether it's a visitor stuck on the pricing page or someone comparing features, our proactive outreach provides timely assistance, turning passive browsing into a valuable interaction.
Key Outcomes:
- Increase overall chat engagement and lead capture opportunities.
- Lower website bounce rates by actively helping visitors.
- Create a more personalized and helpful user experience.
L1 Technical & Product Support
Free up your skilled technical support team by letting us handle the frontline. Our agents are trained on your knowledge base to resolve common, Level 1 support queries like password resets, "how-to" questions, and basic troubleshooting. We effectively filter and resolve the majority of issues, escalating only the complex cases that truly require your internal experts' attention.
Key Outcomes:
- Reduce the number of support tickets reaching your core team.
- Improve first-contact resolution rates for common issues.
- Provide instant support to users, improving customer satisfaction.
Multilingual Chat Support
Serve your global audience in their native language. We provide fluent, professional chat agents in multiple languages, allowing you to break down communication barriers and provide a localized, welcoming experience for international customers. This builds immense trust and can significantly expand your addressable market without the need to hire a global in-house team.
Key Outcomes:
- Expand your global reach and enter new markets confidently.
- Increase conversion rates from non-English speaking visitors.
- Build stronger relationships with international customers.
AI-Human Hybrid Chat Model
Get the best of both worlds. We deploy AI-powered chatbots to handle initial greetings and simple, repetitive queries instantly, 24/7. When a conversation requires empathy, complex problem-solving, or a sales touch, it's seamlessly handed off to one of our expert human agents. This hybrid approach ensures maximum efficiency and cost-effectiveness without sacrificing the quality of the customer experience.
Key Outcomes:
- Achieve instant response times for all initial inquiries.
- Optimize costs by automating routine interactions.
- Ensure complex and high-value chats receive a human touch.
And Many More...
Our capabilities extend across the entire customer lifecycle. We also provide:
- Customer Onboarding Assistance: Guide new users through setup.
- Post-Chat Surveys & Feedback Collection: Gather valuable customer insights.
- Helpdesk & Ticketing Management: Create and manage support tickets within your system.
- Social Media Chat Management: Handle inquiries from platforms like Facebook Messenger.
- Order Status & Inquiry Support: Provide real-time updates for e-commerce customers.
- Custom Reporting & Insights: Deliver tailored reports on chat trends and performance.
- Outbound Chat Campaigns: Engage users on specific lists with targeted messages.
- Knowledge Base Management: Help build and refine your support documentation based on common questions.
Key Outcomes:
- A single partner for all your conversational marketing and support needs.
- A fully integrated service that grows with your business.
- Actionable data to improve your products, services, and customer journey.
Our 3-Step Process to Go Live
We've refined our onboarding to be fast, thorough, and completely transparent. Go from kickoff to capturing leads in just a few days.
Discovery & Training
We dive deep into your business, goals, and brand voice. Our team studies your website, knowledge base, and ideal customer profile to build a custom playbook for our agents.
Integration & Launch
Our technical team seamlessly integrates the chat software with your website and CRM. We run final tests and, with your approval, flip the switch to go live.
Operate & Optimize
Your chat service is now live! We provide continuous monitoring, quality assurance, and regular performance reviews with you to constantly refine scripts and improve results.
In-House vs. LiveHelpIndia Outsourcing
See a direct comparison of the costs, coverage, and complexities involved. The choice becomes clear.
| Feature | In-House Team (3-4 Agents for 24/7) | LiveHelpIndia Outsourced Chat |
|---|---|---|
| Estimated Monthly Cost | $12,000 - $18,000+ (salaries, benefits, overhead) | Starts at a fraction of the cost (up to 60% savings) |
| Coverage | Complex to manage 24/7 shifts, holidays, and sick days | Seamless 24/7/365 coverage guaranteed |
| Management Overhead | Requires significant time for hiring, training, QA, and scheduling | Fully managed service, zero administrative burden for you |
| Scalability | Slow and expensive to scale up or down | Instantly scalable to meet demand |
| Technology & Software | You bear the full cost of chat software licenses | Included in our service package |
| Time to Launch | 1-3 months (hiring, training) | 3-5 business days |
| Performance Analytics |
Industries We Empower
Our live chat solutions are tailored to meet the unique challenges and opportunities of various industries, driving growth and customer satisfaction.
E-commerce & Retail
SaaS & Technology
Healthcare Providers
Real Estate
Legal & Professional Services
Travel & Hospitality
Education & EdTech
Home Services
Proven Success Stories
Don't just take our word for it. See the measurable impact our outsourced live chat services have had on businesses like yours.
SaaS Co Increases Sales-Qualified Leads by 45%
Industry: SaaS (Software as a Service)
Client Overview: A mid-stage B2B SaaS company providing project management software. They had steady website traffic from content marketing but struggled to convert visitors into demo requests, especially outside of US business hours.
"LiveHelpIndia's chat team became our 24/7 front line. The quality of leads they pass to our sales team is exceptional. They don't just book meetings; they book meetings with the right people."
The Problem
The client's sales team was overwhelmed with unqualified inquiries and couldn't respond to international prospects in real-time. High-intent visitors were leaving the site without booking a demo because they had unanswered questions about complex features or pricing tiers.
Key Challenges:
- Inability to engage website visitors 24/7.
- Sales team wasting time on unqualified leads.
- High drop-off rate on the pricing and features pages.
- Lack of a system to instantly answer prospect questions.
Our Solution
We implemented a 24/7 proactive live chat service with agents trained as product specialists.
- Developed a dynamic Q&A playbook for handling complex feature and integration questions.
- Established a BANT-based lead qualification script to identify high-value prospects.
- Integrated directly with their HubSpot CRM and Calendly to book demos in real-time.
- Set up proactive chat triggers on the pricing page to engage hesitant visitors.
E-commerce Brand Reduces Cart Abandonment by 30%
Industry: E-commerce (Fashion)
Client Overview: A direct-to-consumer fashion brand with a strong social media presence but a high cart abandonment rate. Customers often had last-minute questions about sizing, materials, or shipping policies that went unanswered.
"The impact was almost immediate. The chat agents are experts on our product line and have saved countless sales by providing instant answers at checkout. They are a vital part of our sales process now."
The Problem
Nearly 70% of shopping carts were being abandoned. The client knew that unanswered questions were a major factor, but their small support team could only handle email inquiries with a 24-hour response time, by which point the impulse to buy was gone.
Key Challenges:
- Extremely high cart abandonment rate.
- Inability to provide real-time customer support.
- Missed opportunities for upselling and cross-selling.
- Losing sales to competitors with better support.
Our Solution
We deployed a team of e-commerce-savvy chat agents focused on sales assistance and support.
- Implemented proactive chat on the cart and checkout pages to engage users showing exit intent.
- Created a comprehensive knowledge base with sizing charts, material details, and return policies.
- Trained agents to upsell complementary products and offer targeted discount codes to hesitant buyers.
- Provided real-time order status and shipping information.
Law Firm Boosts Booked Consultations by 60%
Industry: Legal Services
Client Overview: A personal injury law firm generating traffic through PPC ads. While clicks were high, form submissions for free consultations were low, especially during evenings and weekends when potential clients were most active online.
"Every lead is critical in our business. LiveHelpIndia ensures we never miss one. Their agents are professional, empathetic, and incredibly effective at converting a website visitor into a scheduled consultation. Our intake process has been transformed."
The Problem
The firm was spending a significant amount on ads but failing to capture high-value leads in real-time. Potential clients, often in distress, were hesitant to fill out a cold form and would leave the site to find a firm that offered immediate interaction.
Key Challenges:
- Low conversion rate on expensive PPC traffic.
- No after-hours or weekend lead capture mechanism.
- High friction in the lead intake process (forms).
- Need for a professional and empathetic first point of contact.
Our Solution
We provided a 24/7 live chat service staffed by agents trained in legal intake and empathetic communication.
- Developed a custom intake script to gather essential case details respectfully and efficiently.
- Integrated with the firm's legal practice management software to schedule consultations directly.
- Trained agents to identify urgent cases and implement a rapid escalation protocol.
- Ensured all interactions were professional, confidential, and built trust with potential clients.
Technology We Master
Our teams are proficient with all major live chat, CRM, and helpdesk platforms. We integrate seamlessly into your existing technology stack.
Flexible Engagement Models
We offer a range of pricing models designed to align with your specific business goals and budget, ensuring you only pay for the value you receive.
Pay-Per-Lead
Ideal for businesses purely focused on lead generation. You only pay for the qualified leads we deliver to your sales team.
Shared Agent (Bundled Hours)
A cost-effective solution for SMBs. You purchase a block of hours from our shared agent pool, ensuring coverage without the cost of a dedicated resource.
Dedicated Agent
For high-volume websites. You get one or more agents working exclusively for your brand, providing the deepest level of integration and expertise.
Custom Hybrid Model
We can design a custom plan that combines elements of different models to perfectly match your traffic patterns, goals, and budget.
What Our Clients Say
"We saw a 30% increase in qualified leads within the first month. Their team is professional, proactive, and feels like a genuine extension of our own. Outsourcing our chat was the best decision we made this year."
Frequently Asked Questions
Our onboarding process is incredibly thorough. We start with a deep-dive discovery call and then study your website, marketing materials, and existing support documentation. We build a custom knowledge base and a dynamic script playbook. Before going live, our agents undergo rigorous training and testing specific to your brand, products, and customer profile.
Absolutely. We believe in 100% transparency. You will have access to all chat transcripts in real-time. We also provide a performance dashboard and hold regular review meetings to analyze interactions and continuously improve our approach.
We have a clearly defined escalation protocol. For questions outside our scope, our agents will create a detailed support ticket in your helpdesk system or follow a custom procedure to escalate the query to the appropriate person on your team via email, Slack, or a phone call, ensuring a seamless customer experience.
Our standard onboarding process is designed for speed and efficiency. Typically, we can have a fully trained team of chat agents live on your website within 3 to 5 business days from our initial kickoff call.
We are platform-agnostic and work with the industry's leading software, including LiveChat, Intercom, Zendesk, Tawk.to, and many others. We can work with your existing platform or recommend and set up the best one for your specific needs.
Ready to Convert More Website Visitors?
Stop letting valuable leads slip away. Let's discuss how a 24/7 outsourced live chat team can transform your customer engagement and accelerate your growth. Get a free, no-obligation consultation today.
Schedule Your Free Consultation