Managed Real Estate Outsourcing Services
Free your agents from administrative tasks.
We provide expert, secure, and scalable back-office support to help you close more deals and grow your portfolio.
Why Outsource Your Real Estate Operations to Us?
Stop drowning in administrative tasks and start focusing on what you do best: closing deals and growing your portfolio. We provide the specialized support, security, and scalability you need to thrive in a competitive market.
Streamlined Operations
We implement CMMI Level 5 and ISO 9001 certified processes to manage your back-office tasks, from listing coordination to closing paperwork, ensuring maximum efficiency and consistency.
Drastic Cost Reduction
Reduce your operational overhead by up to 60%. Access a global talent pool of real estate specialists without the costs of local hiring, benefits, and office space.
Ironclad Data Security
Your sensitive client and financial data is protected by our SOC 2 and ISO 27001 certified security protocols. We ensure compliance and confidentiality at every step.
24/7/365 Support
Never miss a lead or a tenant request again. Our teams can operate around the clock, providing continuous support for your clients and agents across any time zone.
AI-Powered Efficiency
We leverage AI-powered tools for tasks like lead qualification, data entry, and market analysis, delivering faster, more accurate results and giving you a competitive edge.
Seamless Scalability
Instantly scale your support team up or down based on market demand. Whether it's the busy season or a market lull, your operational capacity always matches your needs.
Access to Vetted Experts
Gain access to a dedicated team of pre-vetted, university-educated professionals with specialized experience in the real estate industry, from transaction coordinators to marketing specialists.
Focus on Core Business
Free your licensed agents from time-consuming administrative work. Let them focus on high-value activities like client relations, negotiations, and closing deals, directly boosting your revenue.
A True Partnership
We operate as an extension of your team. With over 20 years of experience and a 95% client retention rate, we are committed to your long-term success and growth.
Our Comprehensive Real Estate Outsourcing Services
We offer a full spectrum of managed services designed to support every facet of your real estate business. From property management to brokerage support, our expert teams are equipped to handle it all.
Lease Administration & Management
Ensure accuracy and efficiency in your leasing lifecycle. Our team manages everything from drafting agreements and renewals to tracking critical dates and ensuring compliance, minimizing risk and maximizing rental income.
- End-to-end lease abstraction and data management.
- Proactive tracking of expirations, renewals, and rent escalations.
- CAM (Common Area Maintenance) reconciliation and audits.
Tenant & Owner Support Services
Deliver exceptional service without the overhead. We provide 24/7 multilingual support for tenant inquiries, maintenance requests, and owner communications, improving satisfaction and retention rates.
- Centralized, multi-channel communication hub (phone, email, chat).
- Efficient maintenance coordination and work order management.
- Professional owner reporting and query resolution.
Real Estate Accounting & Bookkeeping
Maintain pristine financial records with our expert accounting support. We handle accounts payable/receivable, rent collection, bank reconciliations, and financial reporting, giving you a clear view of your portfolio's performance.
- Proficiency in Yardi, AppFolio, MRI, and other major platforms.
- Accurate and timely rent processing and collections.
- Comprehensive financial statement preparation and analysis.
Tenant Onboarding & Screening
Streamline your tenant acquisition process. We manage applications, conduct thorough background and credit checks, and prepare all necessary onboarding documentation, ensuring you secure qualified tenants quickly.
- Systematic application processing and verification.
- Comprehensive screening against your custom criteria.
- Seamless move-in coordination and welcome communication.
Delinquency & Eviction Coordination
Navigate challenging tenant situations professionally and efficiently. Our team handles delinquency tracking, sends required notices, and coordinates with legal counsel for eviction proceedings, all while maintaining meticulous documentation.
- Proactive rent reminder and delinquency management.
- Strict adherence to local regulations and legal notice requirements.
- Detailed record-keeping for legal compliance and protection.
Transaction Coordination (TC) Services
From contract to close, our expert TCs manage every detail. We handle paperwork, track deadlines, coordinate with all parties (lenders, title, agents), and ensure compliance, freeing your agents to generate new business.
- Meticulous management of contracts, disclosures, and addendums.
- Proactive deadline tracking and communication with all stakeholders.
- Complete closing file preparation and auditing.
Listing & MLS Management
Ensure your properties get maximum visibility with flawless presentation. We handle everything from data entry and photo uploads to writing compelling property descriptions and managing listing status across all relevant platforms.
- Fast and accurate entry into local and national MLS systems.
- Optimization of listings with high-quality photos and persuasive copy.
- Consistent updates across all syndicated real estate portals.
Appointment Setting & Calendar Management
Keep your agents in front of clients, not bogged down by scheduling. We manage incoming showing requests, coordinate with sellers and tenants, and organize your agents' calendars for optimal efficiency.
- Rapid response to showing requests from agents and buyers.
- Intelligent calendar management to avoid conflicts and optimize routes.
- Automated confirmations and feedback requests.
CMA & Offer Preparation Support
Empower your agents to act quickly and decisively. Our team assists in gathering comparable property data to create detailed Comparative Market Analysis (CMA) reports and helps draft offers and counter-offers based on your agent's direction.
- Comprehensive data collection for accurate property valuations.
- Professional formatting of CMA reports with your branding.
- Efficient drafting of purchase agreements and related documents.
Real Estate Answering Service
Capture every opportunity with a professional 24/7 answering service. We handle inbound calls, qualify leads, schedule appointments, and route urgent calls, ensuring your brokerage maintains a polished and responsive image.
- Never miss a call from a potential buyer or seller.
- Custom call scripts to match your brokerage's brand and process.
- Instant message and lead delivery to the appropriate agent.
Real Estate Market Research & Analysis
Make data-driven decisions with our in-depth market research services. We analyze market trends, comparable sales, demographic data, and investment opportunities to provide you with actionable intelligence.
- Hyper-local market trend and absorption rate analysis.
- Investment property analysis, including cap rate and cash flow projections.
- Custom research reports to support your business strategy.
CRM & Lead Management
Turn your database into a revenue-generating machine. We manage your CRM, cleanse data, segment contacts, and implement automated follow-up campaigns to nurture leads from initial contact to closing.
- Data entry, cleanup, and ongoing maintenance of your CRM.
- Implementation of lead nurturing and drip email campaigns.
- Performance tracking and reporting on lead conversion rates.
Digital Marketing & Social Media Support
Build a powerful online presence that attracts clients. Our team creates and manages social media content, email newsletters, property websites, and digital ad campaigns designed specifically for the real-tate industry.
- Content creation and scheduling for platforms like Facebook and Instagram.
- Design and deployment of "Just Listed/Just Sold" email campaigns.
- Management of targeted ad campaigns to generate buyer and seller leads.
Photo & Video Editing Support
Make your listings stand out with professional-quality visuals. We provide expert photo enhancement, virtual staging, and video editing services to create stunning marketing materials that capture buyer attention.
- Color correction, object removal, and sky replacement for photos.
- Cost-effective virtual staging for vacant properties.
- Creation of property tour videos and social media reels.
Data Entry & Document Management
Eliminate the burden of manual data entry. We handle the input of property information, client details, and financial data into your systems with high accuracy and efficiency, ensuring your records are always up-to-date.
- Bulk data entry for new property portfolios or CRM migrations.
- Digitization and organization of paper documents into a secure cloud system.
- Ongoing data hygiene to ensure accuracy and completeness.
Our Proven 4-Step Outsourcing Process
We've refined our process over two decades to ensure a seamless, secure, and successful transition. Your success is our blueprint.
Discovery & Strategy
We start with a deep dive into your current workflows, pain points, and goals. Together, we build a customized outsourcing strategy that aligns perfectly with your business objectives.
Team Assembly & Onboarding
We handpick a dedicated team of real estate specialists for you. Our experts then manage a structured onboarding process, documenting your procedures and ensuring a complete knowledge transfer.
Secure Integration & Execution
Your team begins executing tasks within our secure, AI-augmented infrastructure. We integrate with your existing software and establish clear communication channels and reporting dashboards for full transparency.
Optimize & Scale
We continuously monitor performance against your KPIs, providing regular reports and strategic insights. As your business grows, we work with you to optimize processes and scale your team accordingly.
Success Stories: Real Results for Real Estate Leaders
The Challenge: Growth Stifled by Paperwork
The brokerage was experiencing rapid growth, but its top-performing agents were spending more time on administrative tasks than on selling. This led to agent burnout, inconsistent follow-up, and missed opportunities. They needed a way to support their agents' productivity without dramatically increasing fixed overhead costs.
Key Challenges:
- Agents spending over 15 hours per week on non-revenue-generating tasks.
- Inconsistent quality and compliance in transaction paperwork.
- High cost and difficulty in hiring, training, and retaining in-house administrative staff.
- Delayed listing launches, causing properties to lose initial market momentum.
Our Solution: A Centralized Support Hub
LiveHelpIndia deployed a dedicated team of 3 Transaction Coordinators and 2 Listing Specialists who acted as a centralized back-office for the entire brokerage. The team was trained on the brokerage's specific processes and integrated directly into their CRM and transaction management software.
Key Implementations:
- Dedicated Transaction Coordinators: Managed all contracts from execution to close, ensuring all deadlines were met and paperwork was compliant.
- Streamlined Listing Management: Handled MLS entry, photo optimization, and marketing material creation, reducing the time to market for new listings by 50%.
- 24/7 Lead Response: Implemented a system to handle after-hours inquiries, ensuring every lead was captured and assigned promptly.
- Performance Dashboards: Provided the brokerage owner with real-time visibility into transaction pipelines and team productivity.
The Challenge: Inefficient Back-Office Processes
The firm's in-house team was overwhelmed with the volume of lease administration, accounts payable/receivable, and tenant service requests. This resulted in delayed financial reporting, slow responses to tenants, and an inability to focus on strategic portfolio growth.
Key Challenges:
- Month-end closing process taking over 15 days.
- High volume of tenant calls leading to long hold times and missed maintenance requests.
- Inaccurate CAM reconciliations causing disputes with tenants.
- Difficulty scaling operations to onboard new properties efficiently.
Our Solution: An Integrated Operations Team
We provided a managed team of 5 specialists, including 2 real estate accountants and 3 tenant support coordinators. The team was proficient in Yardi and was given secure, role-based access to the client's platform.
Key Implementations:
- Dedicated Accounting Pod: Handled all A/P, A/R, and bank reconciliations, streamlining the entire financial workflow.
- 24/7 Tenant Support: Established a multi-channel support desk to manage all incoming tenant communications, from maintenance requests to leasing inquiries.
- Lease Administration Experts: Took over lease abstraction, renewal tracking, and CAM reconciliation processes, ensuring 99.9% data accuracy.
- Automated Reporting: Set up automated workflows to generate and distribute weekly and monthly owner reports, improving transparency and owner satisfaction.
The Challenge: Lack of In-House Analytical Bandwidth
The firm's lean acquisitions team was a bottleneck. They couldn't analyze potential deals fast enough, causing them to miss out on competitive opportunities. Their marketing efforts were also generic and failed to attract the right kind of tenants and investors.
Key Challenges:
- Slow turnaround time for financial modeling and due diligence on new deals.
- Lack of resources for in-depth, hyper-local market research.
- Generic marketing materials that didn't resonate with target tenants.
- High cost of specialized data subscriptions like CoStar and Reis.
Our Solution: A Dedicated Research & Marketing Arm
We assembled a specialized team of 4 CRE analysts and 2 marketing professionals. The team had expertise in Argus, CoStar, and financial modeling, and was tasked with supporting both acquisitions and leasing efforts.
Key Implementations:
- On-Demand Financial Modeling: Created complex pro forma and discounted cash flow (DCF) models for potential acquisitions within a 48-72 hour window.
- Market Research & Intelligence: Produced detailed market and sub-market reports, including vacancy rates, rental comps, and demographic trends.
- Targeted Marketing Campaigns: Developed professional offering memorandums (OMs), email campaigns, and broker outreach materials for available properties.
- Data Abstraction: Abstracted key financial and legal information from leases and other legal documents to support due diligence.
Technology & Platforms We Master
Our teams are proficient in the industry-standard software you already use, ensuring a seamless and immediate integration with your existing workflows.
And industry-specific platforms like Yardi, AppFolio, MRI, CoStar, LoopNet, Buildium, and more.
What Our Clients Say
"We were drowning in paperwork. LiveHelpIndia's transaction coordination team gave our agents back 10-15 hours a week. Our per-agent productivity has increased by 30% in just six months. It's the best investment we've made in our growth."
"The accuracy and speed of their accounting team are phenomenal. Our month-end closing is down from 15 days to just 5. Their 24/7 tenant support has also dramatically improved our resident satisfaction scores. They are a true partner."
"As a CRE investment firm, speed and data are everything. Their research analysts provide institutional-quality market reports and underwriting models at a fraction of the cost of hiring in-house. They've enabled us to analyze more deals and act faster."
"I was skeptical about outsourcing our lease administration, fearing a loss of control. I was wrong. The team's attention to detail is impeccable, and their proactive management of critical dates has saved us from costly mistakes. Highly recommended."
"Our marketing was inconsistent and ineffective. LiveHelpIndia's team took over our social media and email campaigns, creating professional content that actually generates leads. Our online presence has never been stronger."
"As a PropTech startup, we need to be lean and agile. Outsourcing our customer onboarding and Tier 1 technical support to LiveHelpIndia allowed us to scale rapidly while keeping our burn rate low. Their team learned our product inside and out."
Frequently Asked Questions
Data security is our highest priority. We are an ISO 27001 and SOC 2 certified company, adhering to the strictest international standards for information security management. All data is handled within our secure, encrypted cloud infrastructure with role-based access controls. Our professionals undergo rigorous background checks and continuous security training. Your data is often more secure with our certified processes than in a standard office environment.
Absolutely. We provide you with a dedicated team that functions as an extension of your own. During our structured onboarding process, we immerse them in your specific market conditions, processes, and company culture. They are trained on your terminology, your local MLS rules, and your unique value proposition. They become specialists in *your* business, not generic agents.
Our teams have extensive experience with the entire real estate technology ecosystem. This includes property management software like Yardi, AppFolio, and Buildium; transaction management platforms like Dotloop and SkySlope; CRM systems like Salesforce and Follow Up Boss; and data platforms like CoStar and MLS. We integrate seamlessly into your existing tech stack, eliminating any learning curve.
You gain more control, not less. We provide complete transparency through customized performance dashboards and regular reporting tailored to your KPIs. You'll have direct communication channels with your dedicated team lead via email, phone, and video conferencing. We manage the HR and administrative oversight, allowing you to focus purely on directing the work and measuring the results.
Our process is designed to be simple and seamless. It starts with a free consultation to understand your needs (Step 1: Discovery). We then present a customized proposal and assemble your dedicated team (Step 2: Team Assembly). Next, we conduct a thorough onboarding and knowledge transfer process (Step 3: Onboarding). Finally, your team goes live, and we begin execution and continuous optimization (Step 4: Execution & Growth). We can typically have your team operational in as little as 1-2 weeks.
Your satisfaction is guaranteed. We have a 95%+ client retention rate because we are committed to providing top-tier talent. However, in the rare event that a team member is not the right fit, we offer a free and fast replacement. We handle the entire process of knowledge transfer to the new member at zero cost to you, ensuring uninterrupted service and performance.
Ready to Scale Your Real Estate Business?
Stop letting administrative tasks dictate your growth potential. Discover how our managed outsourcing services can reduce your costs by up to 60%, free up your key personnel, and provide the operational backbone you need to dominate your market. Schedule your free, no-obligation consultation today.
Request Your Free Consultation