Manufacturing Back Office Outsourcing Services
Stop drowning in paperwork. Start driving production.
We manage your supply chain, procurement, and data processes, so you can focus on what you do best: building the future.
Is Your Back Office a Bottleneck or a Powerhouse?
In today's hyper-competitive manufacturing landscape, efficiency is everything. Yet, many companies are held back by manual, error-prone, and costly back-office processes. From purchase orders to inventory management, these essential but non-core tasks consume valuable resources, divert focus from innovation, and create data silos that hinder strategic decision-making. It’s a silent profit leak that prevents you from achieving true operational excellence.
Our Manufacturing Back Office Outsourcing Services
We provide a comprehensive suite of managed back-office services designed specifically for the manufacturing sector. Our solutions integrate seamlessly with your existing workflows, leveraging AI and expert teams to transform your operational backbone into a strategic advantage.
1. Supply Chain Management Support
We provide end-to-end support for your supply chain, ensuring smooth material flow from supplier to production line. Our team manages supplier communication, tracks shipments, and resolves logistical issues, giving you real-time visibility and control over your entire supply network.
- Enhance supply chain visibility and reduce lead times.
- Proactively manage supplier relationships and performance.
- Minimize disruptions and mitigate risks effectively.
2. Procurement & Purchase Order Management
Streamline your entire procure-to-pay cycle. We handle everything from requisition processing and purchase order (PO) creation to vendor validation and payment coordination. This ensures accuracy, compliance, and timely procurement of essential materials.
- Accelerate PO processing cycles by up to 50%.
- Improve spend visibility and enforce procurement policies.
- Reduce manual errors and associated costs.
3. Inventory Data Management
Maintain pristine inventory records with our dedicated data management services. We handle stock level monitoring, data entry for new parts, BOM updates, and cycle count reconciliation, ensuring your ERP system reflects reality and preventing costly stockouts or overstock situations.
- Achieve over 99.5% inventory data accuracy.
- Optimize stock levels to reduce carrying costs.
- Enable data-driven demand forecasting and planning.
4. Order Processing & Fulfillment Support
From sales order entry to coordinating with logistics for shipment, we manage the entire order lifecycle. Our team ensures orders are processed quickly and accurately, enhancing customer satisfaction and accelerating your order-to-cash cycle.
- Increase order processing speed and accuracy.
- Improve customer satisfaction with timely updates.
- Scale your order handling capacity without hiring staff.
5. Invoice & Accounts Payable Processing
Automate and streamline your accounts payable function. We use AI-powered tools for invoice data capture, three-way matching (PO, goods receipt, invoice), and exception handling, ensuring timely payments and capturing early payment discounts.
- Reduce invoice processing costs by up to 60%.
- Eliminate late payment fees and improve vendor relations.
- Enhance financial controls and fraud detection.
6. CAD/CAM Drafting & Data Conversion
Support your engineering team with expert CAD services. We offer 2D drafting, 3D modeling, paper-to-CAD conversion, and file format migration. This frees your engineers to focus on design and innovation rather than tedious drafting tasks.
- Increase engineering productivity and reduce design cycle times.
- Ensure high-quality, standardized technical drawings.
- Cost-effectively manage legacy data and drawing archives.
7. Quality Assurance Documentation
Maintain meticulous quality records to meet industry standards and customer requirements. We manage the documentation of inspection reports, material certifications, non-conformance reports (NCRs), and corrective action plans (CAPAs).
- Ensure audit-readiness and compliance with standards like ISO 9001.
- Improve traceability and quality control processes.
- Centralize and organize critical quality data.
8. Compliance & Regulatory Reporting
Navigate complex regulatory landscapes with ease. Our team assists in gathering data and preparing documentation for environmental (e.g., RoHS, REACH), safety (e.g., OSHA), and industry-specific compliance reporting, reducing your administrative burden.
- Mitigate risks of non-compliance and associated penalties.
- Stay current with evolving regulatory requirements.
- Free up internal resources from complex reporting tasks.
9. Logistics & Freight Bill Auditing
Optimize your transportation spend with our freight bill auditing services. We meticulously review shipping invoices for accuracy, identifying and recovering overcharges, duplicate billings, and other discrepancies to deliver direct cost savings.
- Recover 3-5% of your annual freight spend through audits.
- Gain insights into shipping patterns and cost-saving opportunities.
- Ensure you only pay what you owe for logistics services.
10. Master Data Management (MDM)
Establish a single source of truth for your critical business data. We cleanse, de-duplicate, and standardize your master data for customers, vendors, and materials, ensuring consistency across all your systems and enabling reliable analytics.
- Improve decision-making with accurate, reliable data.
- Eliminate data redundancy and process inefficiencies.
- Create a solid data foundation for digital transformation initiatives.
11. AI-Powered Data Entry & Validation
Eliminate the bottleneck of manual data entry. Our AI-driven solutions extract and validate data from various documents (invoices, POs, shipping forms) with superhuman speed and accuracy, feeding clean data directly into your ERP, MES, or CRM systems.
- Achieve up to 99.9% data entry accuracy.
- Reduce data processing time from hours to minutes.
- Free your team from repetitive, low-value tasks.
12. Customer Service & Help Desk Support
Provide exceptional support to your B2B customers. We handle order status inquiries, product questions, and initial technical support triage, ensuring your customers receive prompt and professional service while your sales and technical teams focus on high-value activities.
- Improve customer satisfaction and retention rates.
- Provide scalable, 24/7 support options.
- Reduce the support burden on your internal teams.
13. Warranty & Claims Processing
Manage warranty claims and returns efficiently and fairly. Our team handles claim validation, processing, and communication with customers, ensuring a smooth process that protects your brand's reputation and controls warranty-related costs.
- Accelerate claims processing and resolution times.
- Improve customer experience during a critical touchpoint.
- Gather valuable data on product performance and failure modes.
14. Production Data Analysis & Reporting
Turn raw production data into actionable insights. We collect, clean, and analyze data from your shop floor systems to create reports on key metrics like Overall Equipment Effectiveness (OEE), scrap rates, and cycle times, helping you identify areas for improvement.
- Make data-driven decisions to improve operational efficiency.
- Identify production trends and potential issues early.
- Receive customized dashboards and reports tailored to your needs.
15. Engineering Change Order (ECO) Management
Ensure engineering changes are implemented smoothly and efficiently. We manage the administrative workflow of ECOs, from initial request and documentation to coordinating approvals and updating BOMs, ensuring all stakeholders are informed and systems are updated.
- Reduce ECO cycle time and implementation errors.
- Improve communication between engineering, procurement, and production.
- Maintain accurate product documentation and revision control.
Why Partner with LiveHelpIndia?
We're more than a vendor; we're your strategic operations partner. We combine manufacturing-specific expertise with cutting-edge technology and a commitment to security and quality.
Specialized Manufacturing Expertise
We speak your language. Our teams are trained in manufacturing processes, terminology, and the specific challenges you face, ensuring a seamless integration and immediate value.
AI-Powered Process Automation
We leverage AI and RPA to automate repetitive tasks, dramatically increasing speed, accuracy, and efficiency while reducing your operational costs by up to 60%.
Ironclad Data Security
Your data is your most valuable asset. As a CMMI Level 5, SOC 2, and ISO 27001 certified company, we adhere to the highest standards of data security and confidentiality.
Scalable On-Demand Teams
Ramp up or down in as little as 48 hours. Our flexible engagement models allow you to scale your back-office capacity to match production demands without the overhead of hiring.
Actionable Business Intelligence
We don't just process data; we help you understand it. Our reporting and analytics provide the insights you need to optimize your operations and make smarter strategic decisions.
Dedicated Account Management
You get a single point of contact dedicated to your success. Our account managers ensure clear communication, proactive problem-solving, and alignment with your business goals.
20+ Years of Global Experience
Since 2003, we've helped over 1000 clients across 100+ countries. We bring a wealth of experience and proven best practices to every partnership.
Seamless ERP & System Integration
Our teams are proficient in all major manufacturing ERPs and business systems (SAP, Oracle, Dynamics 365, etc.), ensuring a smooth workflow and data consistency.
Continuous Process Improvement
Our partnership includes a commitment to ongoing improvement. We constantly analyze workflows and identify opportunities to enhance efficiency and deliver even greater value.
Our Proven 4-Step Process for a Seamless Transition
We've refined our onboarding process to be efficient, transparent, and minimally disruptive to your operations.
1. Discovery & Scoping
We work with you to deeply understand your current processes, pain points, systems, and objectives. We map your workflows and define clear KPIs for success.
2. Solution Design & Team Assembly
We design a tailored solution and assemble a dedicated team with the right skills for your specific needs. We then develop detailed Standard Operating Procedures (SOPs).
3. Transition & Training
We execute a carefully planned transition, including knowledge transfer and system training. We run processes in parallel to ensure accuracy before going live.
4. Operation & Optimization
Your dedicated team is fully operational. We provide continuous monitoring, regular performance reviews, and proactive suggestions for process improvements.
Ready to Build a More Efficient Manufacturing Operation?
Let's talk about how our managed back-office services can reduce your costs, improve your data accuracy, and free you to focus on growth and innovation. Schedule a free, no-obligation consultation today.
Request A Free ConsultationSuccess Stories in Manufacturing
See how we've helped manufacturers like you overcome their back-office challenges and achieve remarkable results.
Case Study: Streamlining Procure-to-Pay for an Industrial Machinery Manufacturer
Industry: Industrial Machinery
Client Overview: A mid-sized manufacturer of heavy industrial equipment was struggling with a slow, manual, and paper-based procurement process. Their accounts payable team was overwhelmed with invoice processing, leading to late payments, missed discounts, and poor visibility into spending.
"LiveHelpIndia didn't just take over a task; they re-engineered our entire AP process. The visibility and efficiency gains have been transformative for our finance department."
The Problem
The client's manual procure-to-pay cycle was a major operational bottleneck. It took an average of 15 days to process a single supplier invoice, resulting in strained vendor relationships and significant administrative overhead.
Key Challenges:
- High volume of paper invoices requiring manual data entry.
- Lengthy and inconsistent approval workflows.
- Difficulty in matching invoices to purchase orders and receiving documents.
- Lack of a centralized system for tracking invoice status and spend.
Our Solution
We deployed a dedicated team to implement a digital, AI-augmented procure-to-pay solution:
- Implemented an AI-powered invoice capture system to eliminate manual data entry.
- Established a digital workflow for automated three-way matching.
- Created a centralized exception handling process managed by our expert team.
- Provided real-time dashboards for visibility into AP performance and cash flow.
Case Study: Achieving 99.8% Inventory Accuracy for a Global Automotive Supplier
Industry: Automotive
Client Overview: A Tier 1 automotive supplier with multiple plants was facing significant challenges with inventory data accuracy. Discrepancies between their ERP system and physical stock led to production delays, emergency freight costs, and excess safety stock.
"The accuracy of our inventory data is no longer a daily fire drill. The LiveHelpIndia team provides the discipline and expertise we needed to trust our numbers and optimize our supply chain."
The Problem
Inaccurate inventory data was causing a ripple effect of inefficiency across the client's operations, impacting production scheduling, procurement, and financial forecasting.
Key Challenges:
- Inconsistent data entry practices across different locations.
- Delays in recording material movements and consumption.
- Lack of resources for regular cycle counting and reconciliation.
- Difficulty in managing a complex Bill of Materials (BOM) structure.
Our Solution
We provided a centralized, remote team to act as the client's inventory control tower:
- Took over real-time transaction processing for all material movements.
- Established a rigorous daily reconciliation process between systems.
- Managed the master data for all parts and BOMs to ensure consistency.
- Provided detailed reporting on inventory aging, turns, and discrepancies.
Case Study: Enabling Scalable Growth for a High-Tech Electronics Startup
Industry: Electronics
Client Overview: A fast-growing electronics startup was launching a new product and experiencing explosive demand. Their small internal team was unable to handle the surging volume of orders, customer inquiries, and supply chain coordination, threatening their ability to scale.
"We couldn't have managed our growth without LiveHelpIndia. They gave us a world-class back office overnight, allowing us to focus on our product and customers. They are a true partner in our success."
The Problem
The startup's success was creating an operational crisis. They lacked the infrastructure and personnel to manage the back-office functions required to support their growth trajectory.
Key Challenges:
- Inability to process customer orders in a timely manner.
- Overwhelmed founders handling administrative and logistics tasks.
- No formal systems for procurement or inventory tracking.
- Risk of poor customer service damaging their new brand's reputation.
Our Solution
We provided a flexible, multi-skilled managed team that acted as the startup's instant operations department:
- Set up and managed their entire order processing workflow.
- Handled all customer service inquiries via email and chat.
- Managed purchase orders with component suppliers and coordinated logistics.
- Provided weekly performance reports, giving the founders full visibility.
Serving Diverse Manufacturing Sectors
Our expertise spans the entire manufacturing landscape. We understand the unique challenges and compliance requirements of your industry.
Automotive
Aerospace & Defense
Electronics & Semiconductors
Industrial Machinery
Consumer Packaged Goods (CPG)
Pharmaceuticals & Medical Devices
Chemicals
Textiles & Apparel
Technology & Tools We Master
Our teams are proficient in the software that powers modern manufacturing, ensuring seamless integration with your existing technology stack.
What Our Clients Say
"The transition was seamless. The LiveHelpIndia team integrated with our ERP system flawlessly and started delivering value from day one. Our PO processing time has been cut in half."
"Their freight bill auditing service is phenomenal. They've recovered over $100k in overcharges for us this year alone. It's a service that pays for itself many times over."
"Managing QA documentation was a major headache. Now, we have a dedicated team ensuring all our compliance paperwork is perfectly organized and audit-ready. It's a huge weight off our shoulders."
"The level of detail and accuracy their inventory management team provides is exceptional. We finally have a single source of truth for our stock levels, which has drastically improved our planning."
"Their CAD support team is an invaluable extension of our own. They handle all the drafting and data conversion, letting our engineers focus on core R&D. The quality is consistently high."
"As we scaled, we couldn't keep up with order processing. LiveHelpIndia provided a scalable solution that grew with us. They handle thousands of orders a month for us without a hitch."
Meet Some of Our Manufacturing BPO Experts
Our team is comprised of seasoned professionals with deep domain expertise in manufacturing operations and process optimization.
Angela J.
Senior Manager - Enterprise Business Solutions, specializing in supply chain optimization for large-scale manufacturing clients.
Girish S.
Delivery Manager - Microsoft Certified Solutions Architect, expert in integrating our services with Dynamics 365 for manufacturing.
Dilip B.
Manager, Certified Customer Experience; BPO, KPO Services. Leads our teams in order processing and customer support for manufacturing clients.
Mahesh C.
Lead, Expert in Computer-Aided Design & Modelling (CAD, CAM). Manages our engineering support and technical documentation services.
Frequently Asked Questions
Data security is our highest priority. We are an ISO 27001, SOC 2, and CMMI Level 5 certified company. We implement robust security measures including encrypted data transmission, secure VPNs, access controls, regular security audits, and comprehensive employee training. All client data is handled within a secure, monitored environment to ensure complete confidentiality.
Our teams are highly proficient and have extensive experience with all major ERP systems used in manufacturing, including SAP (S/4HANA, Business One), Oracle (NetSuite, Fusion), Microsoft Dynamics 365, Infor, Epicor, and others. We can securely access your systems via remote desktop or VPN to work as a seamless extension of your team.
We follow a structured 4-step process: Discovery, Solution Design, Transition, and Operation. A dedicated project manager oversees the entire transition, which includes detailed process mapping, SOP creation, knowledge transfer sessions, and parallel runs to ensure 100% accuracy before we go live. Our goal is a smooth, efficient transition with minimal disruption to your business.
Clients typically experience significant cost savings, often up to 60% on operational costs related to the outsourced functions. These savings come from reduced labor costs, elimination of hiring and training overhead, increased efficiency through our optimized processes and technology, and avoidance of capital expenditure on new software or infrastructure.
We believe in complete transparency. You will have a dedicated account manager as your single point of contact. We provide customized, real-time dashboards and regular performance reports based on pre-defined KPIs. We schedule regular review meetings to discuss performance, address any concerns, and ensure our services are perfectly aligned with your evolving business needs.
Our solutions are fully scalable. We can provide anything from a single dedicated professional for a specific task to a large, multi-functional team of 50+ members. We tailor the team size and skillset to your exact requirements and can flexibly scale the team up or down as your business needs change.
Transform Your Back Office Into a Competitive Advantage
Stop letting administrative tasks slow you down. Partner with LiveHelpIndia to build a lean, agile, and data-driven manufacturing operation. Contact us for a customized quote and discover the future of operational efficiency.
Get Your Free Quote Now