Managed Logistics Back Office Outsourcing Services
Stop wrestling with manual tasks and start optimizing your supply chain. Our AI-powered back office solutions cut costs by up to 60%, eliminate errors, and give you 24/7 operational control.
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Why Partner with LiveHelpIndia for Logistics BPO?
We're not just another vendor. We are your strategic partner in building a resilient, efficient, and future-proof supply chain.
AI-Powered Efficiency
We leverage AI and RPA to automate repetitive tasks like data entry and document processing, achieving over 99.5% accuracy and freeing your team for strategic work.
Drastic Cost Reduction
Our clients typically see up to a 60% reduction in operational costs by eliminating the need for in-house hiring, training, and infrastructure management.
24/7/365 Operations
Your operations never sleep. Our round-the-clock support ensures tasks are completed overnight, shipments are tracked in real-time, and customer issues are resolved instantly.
Scalability on Demand
Instantly scale your back-office team up or down to match seasonal demand, market fluctuations, or business growth without the complexities of direct hiring.
Ironclad Data Security
With CMMI Level 5, SOC 2, and ISO 27001 certifications, we guarantee the highest standards of data security and compliance for your sensitive logistics information.
Deep Domain Expertise
Since 2003, we've served the logistics industry. Our team understands the nuances of freight, customs, and supply chain management, ensuring expert handling of your processes.
Actionable Analytics
We don't just process data; we provide insights. Get custom reports on carrier performance, cost analysis, and operational bottlenecks to drive smarter decisions.
Seamless Integration
Our teams are proficient in your existing TMS, WMS, and ERP systems, ensuring a smooth transition and zero disruption to your current workflows.
Dedicated Partnership
You get a dedicated account manager and a stable, low-attrition team that truly becomes an extension of your own, committed to your long-term success.
Our Comprehensive Logistics Back Office Services
We offer a full spectrum of services designed to manage every aspect of your logistics back office, powered by technology and deep industry expertise.
Freight & Order Management
Ensure every shipment is managed flawlessly from origin to destination. We handle the critical administrative tasks that keep your supply chain moving efficiently and your customers informed.
- Order Processing & Management: We manage the entire order lifecycle, from initial entry and validation to fulfillment tracking and final confirmation, ensuring accuracy and timeliness.
- Shipment Tracking & Status Updates: Provide proactive, real-time tracking for your customers. We monitor shipments 24/7, manage exceptions, and communicate status updates across all channels.
- Load & Dispatch Coordination: Our team assists in dispatch operations by confirming load tenders, scheduling appointments, and ensuring all necessary documentation is in place for a smooth pickup.
AI-Powered Data Entry & Processing
Transform your raw logistics data into a structured, actionable asset. Our combination of AI-powered OCR and expert human oversight guarantees unparalleled accuracy and speed for all your data-intensive tasks.
- Bill of Lading (BOL) & POD Processing: Automate the extraction and entry of data from BOLs and Proof of Delivery documents, reducing manual errors and accelerating your billing cycle.
- Freight Data Entry Services: We handle high-volume data entry for freight bills, carrier rates, customer details, and customs forms into your TMS or ERP with 99.5%+ accuracy.
- Document Digitization & Management: Convert all your paper-based logistics documents into a secure, searchable digital archive for easy access, compliance, and auditing.
Financial & Accounting Services
Optimize your cash flow and gain clear visibility into your transportation spend. We manage the financial backbone of your logistics operations, ensuring accuracy, compliance, and cost control.
- Freight Bill Auditing & Payment: Our experts audit every freight invoice against your contracted rates, identifying and recovering overcharges before payment is issued, saving you an average of 5-8%.
- Invoice Processing & Accounts Payable: Streamline your entire AP process. We receive, verify, and process carrier invoices, manage approvals, and handle payment inquiries.
- Claims Processing & Management: We manage the entire freight claims lifecycle, from filing initial claims for loss or damage to follow-up and resolution, maximizing your recovery rate.
Customer & Carrier Support
Deliver an exceptional experience to both your customers and your carrier partners. Our 24/7 multilingual support team acts as a seamless extension of your brand, resolving issues quickly and professionally.
- Multichannel Customer Service: Provide round-the-clock support via phone, email, and live chat for shipment inquiries, issue resolution, and general questions.
- Carrier Onboarding & Relations: We manage carrier packets, verify insurance and authority, and maintain positive relationships, ensuring you have a reliable and compliant carrier network.
- Dispatch & Driver Support Line: Offer a dedicated support line for drivers and dispatchers regarding load details, directions, and issue reporting, minimizing delays on the road.
Compliance & Reporting
Navigate the complex landscape of logistics compliance with confidence. We manage your documentation and generate critical reports, ensuring you meet regulatory requirements and have the data to optimize performance.
- Customs Documentation Support: We assist with the preparation and verification of documents required for customs clearance, helping to prevent costly delays at the border.
- Carrier Compliance Management: Continuously monitor carrier insurance certificates, operating authorities, and safety ratings to ensure your network remains compliant.
- Performance Reporting & Analytics: Receive customized dashboards and reports on key metrics like on-time performance, cost-per-mile, carrier scorecards, and accessorial charges.
Success in Motion: Our Impact
Scaling a Mid-Sized 3PL Provider with 24/7 Operations
Industry: Third-Party Logistics (3PL)
A rapidly growing 3PL provider in the US was struggling to manage its after-hours and weekend operations. Their small in-house team was overwhelmed with track-and-trace requests, carrier confirmations, and data entry, leading to service delays and missed opportunities.
Key Challenges
- Inability to provide 24/7 customer and carrier support.
- Significant backlog in processing BOLs and PODs.
- High overtime costs for the domestic team.
- Missed revenue from after-hours load opportunities.
Our Solution
We deployed a dedicated, managed team of 8 logistics specialists to cover all night and weekend shifts. The team was trained on the client's TMS and communication protocols, acting as a seamless extension of their daytime operations.
Positive Outcomes
Driving Down Costs for a National Retail Distributor
Industry: Retail & E-commerce
A national retail distributor with over 500 stores was facing significant financial leakage due to inaccurate freight invoicing and a lack of systematic auditing. Their accounts payable team lacked the specialized knowledge to effectively challenge carrier overcharges.
Key Challenges
- Consistent overpayment on freight invoices.
- No process for auditing accessorial charges.
- Slow invoice processing leading to late payment fees.
- Lack of visibility into true shipping costs.
Our Solution
We implemented a comprehensive, pre-payment freight bill audit service. Our team of auditors meticulously checked every invoice against the client's rate cards, identifying discrepancies in mileage, weight, fuel surcharges, and accessorial fees before approving them for payment.
Positive Outcomes
Enhancing Supply Chain Visibility for a Manufacturing Giant
Industry: Manufacturing
A large automotive parts manufacturer lacked real-time visibility into their inbound and outbound shipments. Their customer service team spent hours manually tracking shipments on carrier websites, leading to inefficient resource allocation and reactive problem-solving.
Key Challenges
- No centralized shipment tracking system.
- High call volume from customers asking "Where's my order?".
- Inability to proactively manage shipment exceptions.
- Poor carrier on-time performance data.
Our Solution
We established a dedicated track-and-trace team that utilized the client's existing systems and direct carrier portal access to monitor all shipments 24/7. They created a centralized dashboard, managed exceptions, and provided proactive status updates to all stakeholders.
Positive Outcomes
Our Seamless Onboarding Process
We make the transition to outsourced logistics support simple, secure, and efficient.
1. Discovery & Scoping
We conduct a deep dive into your current workflows, pain points, and objectives to design a tailored solution.
2. Team Selection
We handpick a dedicated team of logistics experts whose skills and experience perfectly match your requirements.
3. Training & Integration
Your new team is rigorously trained on your specific systems (TMS, WMS) and standard operating procedures (SOPs).
4. Go-Live & Optimization
We launch the service, closely monitoring performance and continuously optimizing processes based on data and your feedback.
Technology We Master
Our teams are proficient in the leading logistics and business software platforms you already use.
Industries We Empower
We provide specialized logistics back-office solutions tailored to the unique needs of various industries.
3PL & 4PL Providers
Freight Forwarders & Brokers
Manufacturing
Retail & E-commerce
Distribution & Warehousing
Energy & Utilities
What Our Clients Say
"Outsourcing our freight audit and payment to LiveHelpIndia was one of the best financial decisions we've made. They've recovered over $150,000 in over-billing in the first year alone. Their attention to detail is unmatched."
Controller, National Distribution Co.
"Our customer satisfaction scores for shipment inquiries have increased by 30% since we brought LiveHelpIndia on board. Their 24/7 team provides faster, more accurate updates than we ever could in-house."
VP of Customer Experience, Global Parts Supplier
"The scalability is incredible. During our peak season, we doubled our back-office team in 48 hours to handle the surge in orders. It was seamless. We could never do that with direct hiring."
Operations Manager, Seasonal Goods Importer
"The quality of data entry is phenomenal. We used to have a 5% error rate on our BOL processing, which caused constant billing issues. With LiveHelpIndia's AI-assisted process, that rate is now less than 0.5%."
Logistics Coordinator, Regional Trucking Company
"Their team integrated with our proprietary TMS in under a week. The transition was smooth, and they felt like part of our own team from day one. True professionals who understand the logistics industry inside and out."
IT Director, Intermodal Logistics Firm
"The compliance management service has been a lifesaver. They keep all our carrier documentation up-to-date, saving us from potential legal issues and ensuring we only work with properly vetted partners. It's peace of mind in a box."
Compliance Officer, Food & Beverage Distributor
Flexible Engagement Models
We offer flexible partnership models designed to fit your specific business needs and budget.
Dedicated Team
Your own handpicked team of logistics specialists who work exclusively for you as a direct extension of your in-house operations.
- Ideal for high-volume, complex, or long-term needs.
- Complete control over team structure and workflows.
- Deep integration and knowledge retention.
Managed Services
We take full ownership of specific processes (e.g., freight audit, data entry) and deliver against pre-defined Service Level Agreements (SLAs).
- Focus on outcomes, not headcount.
- Predictable, fixed monthly costs.
- Leverage our best practices and technology.
Project-Based
Engage our experts for specific, time-bound projects like a one-time data migration, a backlog cleanup, or a process optimization initiative.
- Perfect for short-term needs or special projects.
- Clearly defined scope, timeline, and deliverables.
- Access specialized skills without long-term commitment.
Meet Some of Our Logistics & BPO Experts
Kuldeep K.
Founder & CEO - Expert Enterprise Growth Solutions
Amit A.
Founder & COO - Expert Enterprise Technology Solutions
Dilip B.
Manager, Certified Customer Experience; BPO, KPO Services
Vikas J.
Divisional Manager - ITOps, Enterprise Cloud & SecOps Solutions
Our Commitment to Excellence
Frequently Asked Questions
Data security is our highest priority. We are CMMI Level 5, SOC 2, and ISO 27001 certified. All our operations are conducted from secure facilities with restricted access, and our networks are protected by enterprise-grade firewalls and intrusion detection systems. All data is encrypted both in transit and at rest, and we sign strict NDAs with all clients and employees.
Our teams are highly adaptable and have experience with a wide range of industry-standard and proprietary software. This includes major TMS (e.g., MercuryGate, McLeod, TMW), WMS, ERPs (SAP, Oracle), and various carrier portals. During onboarding, we provide rigorous training on your specific systems to ensure seamless integration.
Our standard onboarding process typically takes 2-4 weeks from signing the contract to go-live. This includes discovery, team selection, training, and systems integration. For urgent needs, we can often expedite this process. The goal is to ensure your team is fully prepared and integrated from day one.
Communication is seamless. You will have a dedicated Account Manager as your primary point of contact. You can communicate with your team directly via email, phone, and video conferencing tools like Zoom or MS Teams. We establish clear communication protocols and regular reporting schedules (daily, weekly, monthly) to keep you fully informed.
Your satisfaction is guaranteed. We have a 95%+ client retention rate due to our commitment to quality. However, if any team member is not meeting your expectations, we offer a free replacement guarantee. We will handle the knowledge transfer and onboarding of a new specialist at no additional cost to you.
Most of our clients experience direct operational cost savings of up to 60%. This comes from eliminating expenses related to salaries, benefits, recruitment, training, office space, and IT infrastructure for an in-house team. Additionally, you gain indirect savings through improved efficiency, error reduction, and recovered revenue from services like freight auditing.
Ready to Build a More Resilient and Cost-Effective Supply Chain?
Let's talk about your specific challenges. Schedule a free, no-obligation consultation with one of our logistics solutions experts to discover how we can streamline your back-office operations and drive measurable results.
Schedule Your Free Consultation