Logistics Back Office Outsourcing That Cuts Costs, Not Corners

Freight Bill & Invoice Processing

We automate the entire lifecycle of your freight invoices, from receipt and data entry to three-way matching (invoice, BOL, quote) and approval for payment. This accelerates your financial close and eliminates late payment fees.

• Reduce invoice processing costs by over 70%
• Eliminate duplicate payments and overcharges
• Improve cash flow with faster billing cycles

Bill of Lading (BOL) Management

Our team handles the critical task of BOL data entry and validation with 99.9%+ accuracy. We ensure all information is correct, preventing customs delays, carrier disputes, and incorrect deliveries.

• Prevent costly shipping delays due to incorrect paperwork
• Create a searchable digital archive of all BOLs
• Ensure compliance with shipping regulations

Proof of Delivery (POD) Processing

Stop chasing down PODs. We proactively track, collect, and digitize all Proof of Delivery documents from carriers, attaching them to the corresponding orders so you can invoice your clients faster and resolve disputes instantly.

• Accelerate your order-to-cash cycle significantly
• Reduce customer disputes with instant access to PODs
• Improve carrier performance tracking

Order Entry & Management

Whether orders arrive via email, EDI, or a web portal, our team ensures they are entered into your TMS or ERP system quickly and accurately. We manage the entire order lifecycle, from creation to final delivery confirmation.

• Increase order processing speed by up to 5x
• Eliminate data entry errors at the start of the process
• Free up your sales and customer service teams

Shipment Tracking & Status Updates

Provide proactive, 24/7 shipment visibility to your customers without burdening your internal team. We monitor carrier portals and systems, updating your TMS and communicating status changes to all stakeholders.

• Reduce 'Where is my order?' calls by over 80%
• Improve customer satisfaction with proactive communication
• Identify and escalate potential delays before they become problems

Freight Bill Auditing & Recovery

Don't leave money on the table. Our auditors meticulously review your freight bills against carrier contracts and tariffs to identify overcharges, duplicate invoices, and other billing errors, managing the recovery process on your behalf.

• Recover 3-5% of your total freight spend annually
• Ensure carriers adhere to your negotiated rates
• Gain insights to optimize future carrier negotiations

Customs Brokerage Data Entry

Ensure smooth and timely customs clearance with flawless data entry. Our specialists are trained on customs documentation requirements, accurately transcribing data for entries, permits, and declarations.

• Avoid costly fines and delays at the border
• Ensure accuracy for tariff and duty calculations
• Improve the efficiency of your customs brokerage team

Logistics Accounts Payable & Receivable

We manage the financial side of your logistics operations. This includes processing carrier payments, invoicing clients, and managing collections, all within your existing accounting software.

• Improve Days Sales Outstanding (DSO)
• Ensure timely payments to carriers, improving relationships
• Gain clear visibility into your logistics-related finances

Carrier Rate & Contract Management

We maintain a centralized, up-to-date database of all your carrier rates, contracts, and insurance certificates. This ensures accurate billing, compliance, and provides data for smarter procurement decisions.

• Ensure you are always billed the correct, negotiated rate
• Simplify carrier onboarding and compliance management
• Provide clean data for rate analysis and optimization

Dispatch Support & Coordination

Our team acts as a support layer for your dispatchers, handling administrative tasks like appointment scheduling, data entry, and communication with drivers and customers, allowing your dispatchers to focus on optimization.

• Increase the productivity of your dispatch team
• Ensure 24/7 coverage for driver and customer communication
• Improve accuracy of dispatch records

Freight Claims Processing

Navigate the complex process of freight claims for loss or damage. Our team handles the entire workflow, from filing the initial claim with all necessary documentation to follow-up and resolution with the carrier.

• Increase the success rate and recovery amount of claims
• Free your team from time-consuming administrative follow-up
• Standardize your claims management process

Logistics Reporting & Analytics

Transform your raw operational data into actionable intelligence. We prepare custom reports and dashboards on KPIs such as on-time performance, cost-per-shipment, carrier reliability, and invoice accuracy.

• Make data-driven decisions instead of relying on gut feelings
• Identify cost-saving opportunities and operational bottlenecks
• Gain a single source of truth for your logistics performance

24/7 Logistics Customer Support

Provide exceptional, round-the-clock support for your clients and partners. Our trained agents handle inquiries via phone, email, and chat, covering everything from shipment status to invoice questions.

• Enhance customer loyalty and retention
• Offer a premium service level that differentiates you from competitors
• Scale your support capacity without hiring

Inventory Data Management

For clients with warehousing needs, we manage the data side of your inventory. This includes processing inbound/outbound reports, reconciling stock levels between systems, and generating inventory status reports.

• Improve inventory accuracy and reduce discrepancies
• Ensure data consistency across your WMS, ERP, and other systems
• Provide timely inventory data for planning and forecasting

Compliance & Documentation Management

We act as your digital filing cabinet, managing and maintaining critical compliance documents such as carrier certifications, driver qualifications, and maintenance records, ensuring you are always audit-ready.

• Pass DOT and other regulatory audits with confidence
• Reduce administrative burden on your compliance team
• Mitigate risk of fines and penalties

Drastic Cost Reduction

Reduce your operational expenditure by up to 60%. Our blended model of expert talent in India and AI automation provides a significant labor cost advantage without sacrificing quality. Reinvest those savings into growth.

Ironclad Data Security

Your sensitive freight and client data is protected in our ISO 27001 and SOC 2 certified environment. We offer a level of security and compliance that is often cost-prohibitive for in-house teams, ensuring your peace of mind.

Scale On Demand

Respond to market fluctuations instantly. Scale your team up for peak season within 48-72 hours and scale back down just as easily. Pay only for the resources you need, when you need them.

99.9%+ Accuracy

Eliminate costly human errors. Our 'human-in-the-loop' AI approach combines automated data extraction (OCR) with expert human verification, delivering near-perfect accuracy on documents like BOLs, invoices, and PODs.

Deep Logistics Expertise

We are not a generic BPO. Our teams are comprised of specialists trained in logistics terminology, processes, and software (TMS, WMS). They understand the difference between a consignee and a shipper from day one.

24/7/365 Operations

Gain a true round-the-clock operational capability. While your US or EU team sleeps, our team in India is processing documents, updating tracking, and handling inquiries, ensuring your supply chain never stops moving.

Total Process Transparency

You never lose control. Through customized real-time dashboards and daily reporting, you have complete visibility into every KPI, from processing times to accuracy rates. It's your process, managed by us.

Risk-Free Transition

We guarantee performance. With our 2-week paid trial and free-replacement policy for any non-performing professional, the risk is on us to prove our value. We ensure a smooth, disruption-free onboarding.

Future-Proof Partnership

Founded in 2003, we are a stable, long-term partner. With a 95% client retention rate and continuous investment in AI and automation, we evolve with you, ensuring your back office remains a competitive advantage for years to come.

TMS Proficiency

To work directly within your core operating system (e.g., MercuryGate, Oracle TM, SAP TM) ensuring seamless workflow.

WMS & ERP Integration

To ensure data consistency between your warehouse, financial, and transport systems (e.g., SAP, NetSuite, Dynamics 365).

AI-Powered OCR

For automated, highly accurate data extraction from documents like BOLs, invoices, and PODs, reducing manual entry.

Robotic Process Automation

To automate repetitive, rules-based tasks like data migration or report generation in platforms like UiPath.

ISO 27001 Certified

Guarantees a world-class, audited Information Security Management System is protecting your data.

SOC 2 Compliant

Verifies our controls for security, availability, processing integrity, confidentiality, and privacy of customer data.

CMMI Level 5

The highest level of process maturity, ensuring your outsourced processes are optimized, predictable, and continuously improving.

EDI Standards

To manage and process electronic data interchange transactions with your trading partners efficiently.

API Integration Expertise

To connect with carrier tracking systems, customer portals, and other third-party platforms for real-time data flow.

Business Intelligence

To create insightful, real-time dashboards and reports on your logistics KPIs, turning data into decisions.

GDPR & CCPA Knowledge

To handle personal data in compliance with major international privacy regulations, mitigating legal risk.

Cloud Infrastructure

Our systems are built on scalable and secure cloud platforms (AWS, Azure), ensuring high availability and reliability.

Freight Bill Auditing

Expertise in specialized software used to audit freight invoices against complex rate structures and contracts.

Customer Support Platforms

To manage logistics-related customer inquiries efficiently within industry-standard ticketing and CRM systems (Zendesk, Salesforce).

Multi-modal Logistics Knowledge

Deep domain expertise across LTL, FTL, ocean, and air freight to understand the unique documentation of each mode.

Total Cost

Scalability

Operational Hours

Accuracy

Security & Compliance

Management Overhead

Dedicated Managed Team

Ideal for: Businesses with high-volume, complex, or specialized process needs requiring 100% dedicated staff.

Includes:

• A handpicked team working exclusively for you
• Customized training on your processes and software
• Dedicated Account Manager and Team Lead
• Full integration into your communication channels (Slack, Teams, etc.)

Shared Services Model

Ideal for: Startups and SMBs with standard processes and fluctuating volumes.

Includes:

• Access to our pool of trained logistics specialists
• Pay-per-transaction or hourly pricing
• Service Level Agreement (SLA) based delivery
• Ideal for tasks like POD processing or basic data entry

AI + Human-in-the-Loop

Ideal for: Document-heavy operations like invoice or BOL processing at massive scale.

Includes:

• Leverage our proprietary AI/OCR platform for data extraction
• Human specialists for verification, exception handling, and quality control
• Highest levels of accuracy at the lowest possible cost
• Continuous learning model improves automation over time

How do you ensure the quality of the work?

Quality is at the core of our CMMI Level 5 certified processes. We use a multi-layered approach: 1) Rigorous, client-specific training for all team members. 2) A 'maker-checker' or two-step verification process for critical data. 3) AI-powered tools to flag anomalies. 4) Regular performance audits against agreed-upon SLAs. 5) A dedicated Quality Assurance team that reports directly to management.

What is the typical cost savings I can expect?

Most of our clients in the US, EMEA, and Australia see a fully-loaded cost saving of 40-60%. This is calculated by comparing the cost of our service to the total cost of an in-house employee (salary + benefits + overhead + recruitment + management). We can provide a detailed ROI analysis based on your specific needs during our consultation.

How long does it take to get started?

Our process is designed for speed. For standard services using our Shared Model, we can begin in as little as 72 hours. For a Dedicated Managed Team, the typical timeline from signing the contract to having a fully trained team go-live is 2 to 4 weeks. This includes process mapping, team assembly, and client-specific training.

Will your team work with my existing software (TMS, ERP, etc.)?

Absolutely. Our model is to integrate seamlessly into your existing technology stack. We don't force you to use our software. Our teams are trained on all major logistics platforms, and we access your systems via secure remote connections (like VPN), functioning just like a remote employee.

What happens if I'm not happy with a team member?

Your satisfaction is guaranteed. We have a free-replacement policy. If any professional is not meeting your expectations, we will replace them quickly and at zero cost to you, including the cost of knowledge transfer. Our 95%+ client retention rate is a testament to our commitment to finding the right fit for every client.

How do you handle data security and confidentiality?

We treat your data with the highest level of security. Our operations are governed by our ISO 27001 (Information Security) and SOC 2 certifications. This includes secure facilities with biometric access, encrypted data transmission, regular security audits, and strict confidentiality agreements with all employees. Your data is safer with us than in most standard office environments.

Can I choose between a dedicated team or shared resources?

Yes. We offer both models to suit your specific scale. Dedicated teams provide exclusive staff focused 100% on your business, ideal for complex, high-volume processes. Shared services offer a flexible, cost-effective solution for burst capacity or standard transactional tasks. We help you choose the right model to maximize your ROI.

How do you ensure my remote team stays aligned with our culture?

We integrate your team into your daily workflow, not just your task list. Through video conferencing, direct messaging tools, and regular sync-ups, they participate in your team meetings. They are trained not just on processes, but on your company values and communication standards, acting as a seamless extension of your in-house staff.

Do I need to change my current operational processes to work with you?

Not at all. We map our delivery to your existing processes. During the discovery phase, we document your specific way of working. Our goal is to adopt your successful methods while identifying and implementing AI-driven efficiencies to make your process faster and more accurate, without requiring you to overhaul your internal workflows.

What is your policy regarding contract flexibility?

We believe in earning your business every day, not locking you into restrictive long-term contracts. While we provide stability for your operations, our agreements are designed to be flexible, allowing you to scale resources up or down based on your business seasonality. We focus on delivering value that makes you want to stay.

Today: AI-Augmented Execution

Our current model uses AI for data extraction (OCR), task routing, and anomaly detection. This allows our expert human teams to focus on verification, exception handling, and quality control, delivering market-leading accuracy and efficiency.

Tomorrow: Predictive Insights

We are enhancing our platform to provide predictive analytics. Imagine being alerted to a potential shipment delay before it happens or getting recommendations on the most cost-effective carrier for a specific lane based on historical performance data.

Future: Autonomous Processes

Our long-term vision is to enable end-to-end autonomous processes for high-volume, standardized tasks. This includes self-correcting data entry and automated dispute resolution, further reducing costs and freeing up human capital for strategic work.

Kuldeep K.

Founder & CEO

Expert Enterprise Growth Solutions. Focused on scaling operations for startups, SMEs, and global organizations through sustainable, AI-enabled BPO strategies.

Amit A.

Founder & COO

Expert Enterprise Technology Solutions. Oversees operational excellence and the integration of advanced technology stacks into client workflows.

Abhishek P.

Founder & CFO

Expert Enterprise Architecture Solutions. Architecting the financial and structural frameworks that allow our clients to reduce overhead by up to 60%.

Dilip B.

Manager, BPO/KPO Services

Certified Customer Experience Expert. Specializes in designing high-touch logistics support workflows that prioritize accuracy and retention.

Harsha T. (Rose R.)

Divisional Manager, BD & Sales

Leads the business development strategy, ensuring that our logistics outsourcing solutions are perfectly tailored to meet the specific demands of our enterprise clients.

Vikas J.

Divisional Manager, ITOps

Certified Ethical Hacker & SecOps Expert. Ensures that every byte of data processed for our logistics clients is protected by enterprise-grade security protocols.