Stop Juggling EdTech, Content & Support. Get a Managed Education Team That Delivers.

Instructional Design & Curriculum Development

Our team of learning experts works with your subject matter experts to design engaging, outcome-driven curricula. We transform raw knowledge into structured courses that follow proven pedagogical principles.

• Improve learner retention by up to 40%.
• Ensure content aligns with business objectives.
• Create standardized, scalable training programs.

LMS Administration & Management

Stop wrestling with your Learning Management System. Our certified administrators handle everything: user management, course uploads, permissions, technical support, and system updates.

• Reduce internal IT overhead.
• Ensure 99.9% platform uptime.
• Free L&D team to focus on strategy.

AI-Enhanced Content Creation

We produce a full spectrum of e-learning content, from interactive SCORM modules to HD video lectures. Our teams leverage AI tools to accelerate production, ensuring you get high-quality content faster.

• Accelerate timelines by up to 50%.
• Increase engagement with rich media.
• Fully compliant with SCORM/xAPI.

24/7 Learner & Faculty Support

Provide instant, expert support to your users around the clock. Our global support teams act as your front line, handling technical issues, course inquiries, and administrative questions.

• Increase learner satisfaction by 35%.
• Reduce internal support workload.
• Premium support across all time zones.

Learning Analytics & ROI Reporting

Move from guessing to knowing. Our data analysts transform raw learner data into clear, actionable insights, providing custom dashboards on engagement, performance, and ROI.

• Clearly demonstrate program ROI.
• Identify at-risk learners proactively.
• Data-driven improvement decisions.

Assessment, Proctoring & Grading

Ensure the integrity and effectiveness of your assessments. We design robust quizzes, provide secure online proctoring to prevent cheating, and offer outsourced grading services.

• Maintain academic integrity.
• Accelerate feedback cycles.
• Scale assessment for thousands.

Virtual Classroom Production

Deliver flawless live online training. Our producers manage platform setup, speaker prep, and live technical support, so your instructors can focus solely on teaching.

• Eliminate technical glitches.
• Increase session professionalism.
• Seamless presenter/attendee experience.

Admissions & Enrollment

For academic institutions, managing admissions is an operational challenge. We handle application processing, eligibility checks, and onboarding, ensuring a smooth experience for new learners.

• Scale intake capacity.
• Reduce processing time by 60%.
• Improve data accuracy.

EdTech Platform Support

We provide expert support for your entire EdTech stack, including authoring tools, video platforms, and collaboration tools. We are your single point of contact for all technology support.

• Consolidate vendor support.
• Maximize technology investments.
• Expert help on demand.

Content Localization

Take your training global. Our localization teams adapt content culturally for new markets, handling translation, voice-over recording, and graphic localization.

• Reach a global audience.
• Maintain brand consistency.
• Faster market entry.

Student Retention & Success

Proactively support at-risk learners to improve completion rates. Our agents use data to identify struggling learners and engage them with personalized outreach and tutoring resources.

• Increase completion by 20%.
• Improve lifetime value (LTV).
• Build a supportive reputation.

Digital Credentialing Management

Manage the entire lifecycle of certification programs. We handle issuing digital badges, managing renewals, and maintaining databases, building recognized certification programs.

• Automate workflows.
• Enhance badge value/security.
• Seamless learner experience.

AI Personalization Management

Leverage AI for adaptive learning. We help manage AI engines that recommend content, adjust difficulty, and create personalized paths based on performance.

• Increase engagement dramatically.
• Improve knowledge retention.
• Lead with innovation.

Accessibility (ADA/WCAG)

Ensure content is accessible to all. Our experts audit courses against WCAG standards and perform remediation, from alt-text to captioning.

• Mitigate legal risk.
• Expand reach to all learners.
• Commit to inclusion.

Education Back-Office Support

Offload repetitive admin tasks. This includes data entry, records management, and transcription. We handle the paperwork so you can handle the pedagogy.

• Free up skilled employees.
• Ensure high accuracy.
• Reduce hidden costs.

Drastic Cost Reduction

Leverage our global delivery model to reduce your operational costs by up to 60%. We provide a fully-loaded team of experts—from instructional designers to LMS admins—for less than the cost of a few domestic hires. This isn't just labor arbitrage; it's smart, efficient operations.

AI-Powered Efficiency

Our teams use AI-powered tools to accelerate content creation, personalize learning paths, and analyze engagement data at scale. This allows us to deliver better learning outcomes faster, giving you a competitive edge without the R&D investment.

Vetted, Expert Talent

Forget the freelancer marketplace. Our team consists of 100% in-house, full-time professionals with deep expertise in education and technology. Each member is rigorously vetted and continuously trained, ensuring consistent, high-quality delivery for your projects.

Unmatched Scalability

Your needs change. Our service flexes with you. Scale your team up to meet a project deadline or down during slower periods, often within 48-72 hours. You only pay for the resources you need, exactly when you need them.

Ironclad Security & Compliance

Your data and intellectual property are your most valuable assets. We protect them with ISO 27001 and SOC 2 certified processes. Our compliance with standards like GDPR and FERPA means you can operate with confidence, knowing you're secure and compliant.

End-to-End Management

We are not just a staff provider; we are a managed service partner. From initial strategy and process mapping to final reporting and analytics, we take full ownership of the operational workflow, freeing you to focus on the big picture.

24/7 Global Support

Education doesn't stop at 5 PM. Neither do we. We provide around-the-clock learner and faculty support across all channels—voice, chat, and email. This ensures your global users get the help they need, when they need it, boosting satisfaction and completion rates.

Guaranteed Performance

We stand by the quality of our people and our processes. If any team member isn't meeting your expectations, we offer a free replacement with zero-cost knowledge transfer. Your success is our primary metric, and we guarantee it.

20+ Years of Proven Process

Since 2003, we've honed our processes to a CMMI Level 5 maturity. This isn't just a certificate; it's a guarantee of predictable, high-quality, and continuously optimized service delivery that we've provided to clients from startups to Fortune 500s like Nokia.

"The level of process maturity at LiveHelpIndia is something you just don't find elsewhere. Their CMMI Level 5 and ISO certified approach to managing our compliance training content gives our legal team—and our auditors—complete peace of mind. They handle everything flawlessly."

"As a startup, every dollar counts. LiveHelpIndia gave us a world-class learner support team for less than the cost of one local hire. The ability to offer 24/7 support was a huge differentiator for us and a key factor in our early growth. Incredibly fast to set up and the quality is outstanding."

"We outsourced our entire LMS administration and reporting function to LiveHelpIndia, and it has freed up my L&D team to focus on strategic talent development. The reports they provide are clearer and more insightful than what we could produce internally. It's been a game-changer for proving the value of our department."

"I was skeptical about giving an external team access to our platform. The LiveHelpIndia team put those fears to rest immediately. Their security protocols (SOC 2) and professional onboarding process were impressive. They function as a true, secure extension of our own tech team."

"I partner with the LiveHelpIndia multimedia team to bring my instructional designs to life. Their speed and creativity are unmatched. They can take a simple storyboard and turn it into a highly engaging and interactive video module in days. They make my job easier and our courses better."

"We were stuck. We couldn't grow because we couldn't create content fast enough. LiveHelpIndia's managed team broke that bottleneck. The flexibility to scale our content production team up and down based on our launch schedule is exactly what we needed to dominate our niche."

Moodle

Expert administration, customization, and support for the world's most popular open-source LMS.

Canvas by Instructure

Deep expertise in managing one of the leading LMS platforms in higher education and corporate training.

Blackboard Learn

Comprehensive support for a long-standing leader in the education technology space.

D2L Brightspace

Skilled administration for this flexible and powerful learning innovation platform.

Docebo

Proven ability to manage and leverage Docebo's AI-powered features for corporate L&D.

Articulate 360

Mastery of the industry-standard authoring suite (Storyline, Rise) for creating interactive e-learning.

Adobe Captivate

Expertise in creating complex simulations, software tutorials, and responsive e-learning content.

SCORM & xAPI (Tin Can)

Ensures all content we create is compliant with interoperability standards for tracking and analytics.

Jira & Confluence

Seamless collaboration and project management, integrating directly with your development and ops teams.

Zendesk & Intercom

Efficiently manage learner support tickets and communications using leading CRM/support platforms.

Salesforce Service Cloud

Integration capabilities to provide a unified view of the learner journey for sales and support.

GDPR Compliance

Guarantees that all learner data processing for our EMEA clients meets strict European privacy laws.

FERPA Compliance

Ensures our work with US-based educational institutions adheres to federal student privacy regulations.

WCAG & Section 508

Expertise to ensure all learning content is accessible to users with disabilities, mitigating legal risk.

Generative AI Platforms

Proficiency with tools like ChatGPT-4, Midjourney, and others to accelerate content creation and ideation.

What is the typical cost saving we can expect?

Most of our clients in the US, EMEA, and Australia experience a net operational cost saving of 40-60%. This accounts for our fees and the reduction in your expenses related to salaries, benefits, recruitment, software licenses, and management overhead for the functions we take over.

How do you ensure your team understands our specific subject matter?

Our instructional designers are experts in learning theory and process, not necessarily your specific domain. They are highly skilled at working with your Subject Matter Experts (SMEs) to extract knowledge and structure it into effective learning content. We facilitate this collaboration to ensure accuracy and depth.

What LMS and EdTech platforms do you support?

Our teams have expertise across a wide range of platforms. For LMS, this includes Moodle, Canvas, Blackboard, D2L Brightspace, Docebo, and TalentLMS. For authoring, we are experts in Articulate 360, Adobe Captivate, and more. We are technology-agnostic and can quickly master any platform in your stack.

How do we maintain control and visibility over the work being done?

You maintain 100% strategic control. We provide you with a dedicated account manager, regular performance reports, and access to our project management systems (like Jira or Asana). You'll have full visibility into workflows and progress, with regular check-ins and approval gates at every critical stage.

What is the minimum contract size or team size?

Our models are flexible. We have project-based engagements starting from a few thousand dollars, and can provide dedicated team members starting with just one full-time professional. We work with you to find a model that fits your budget and needs, from startup to enterprise.

How do you handle sensitive data and intellectual property?

Protecting your IP is our highest priority. All our operations are governed by our ISO 27001 and SOC 2 certified security frameworks. This includes secure networks, encrypted data transfer, strict access controls, and comprehensive NDAs with all employees. Your data is safer with our audited processes than with unsecured freelancers.

How long does it take to get a team started?

For many of our services, we can have a team assembled, trained, and ready to start within 5-10 business days. Our streamlined onboarding process and large pool of in-house talent allow us to deploy resources much faster than traditional hiring.

Are your services white-labeled?

Yes, absolutely. Our teams can operate entirely under your brand. They can use your company's email addresses, answer support calls with your company greeting, and all content created is your intellectual property. We function as a silent, invisible extension of your organization.

How do we get started with a pilot project or trial?

We offer a 2-week paid trial engagement. This allows you to test our communication, quality, and workflow integration with zero risk. If you aren't satisfied, we part ways with no hard feelings. It’s the fastest way to validate the ROI and fit for your specific team needs.

Can you handle content localization for non-English speaking markets?

Yes, we specialize in end-to-end localization. We don't just translate words; we adapt content culturally for your target markets, including voice-overs, graphics, and UI adjustments. This ensures your global learners have a native-feeling experience, maintaining brand consistency across all languages.

Our teams are currently equipped with generative AI for rapid content drafting, AI-powered analytics tools for interpreting learner data, and intelligent ticketing systems for prioritizing support requests. This foundation delivers immediate cost and time savings to you.

We are enhancing our systems to move from reactive to predictive. Our next-generation AI will identify at-risk learners before they fall behind based on subtle engagement patterns and proactively trigger interventions from our support teams, dramatically improving retention rates.

Our long-term vision is to manage fully autonomous, adaptive learning ecosystems for our clients. These systems will dynamically generate and assemble content in real-time based on an individual's role, performance, and career goals, delivering a truly one-to-one learning experience at enterprise scale.

The Efficiency Blueprint

Input your current operational headcount and infrastructure costs to see the LHI "Efficiency Multiplier" in action.

• Current In-House Payroll (Instructional + Support)
• LMS Admin & Technology Tooling Costs
• Content Production & Localization Overheads

Ready for a Precise Analysis?

General estimates are fine, but your organization's data is unique. Request a comprehensive, no-obligation ROI audit from our solutions team. We’ll analyze your current processes and provide a custom-built financial roadmap.

No commitment. Just clear, actionable data.

Dedicated Managed Team

Ideal for: Large organizations and fast-growing SMBs needing a comprehensive, long-term solution.

• A full-time, ring-fenced team of specialists (IDs, LMS Admins, Support Agents).
• A dedicated Account Manager and Team Lead.
• Custom SLAs and performance guarantees.
• Deep integration into your tools and workflows.

Managed Services (Outcome-Based)

Ideal for: Companies wanting to outsource a specific function, like LMS management or Level 1 support.

• Clearly defined service outcomes (e.g., 'manage all LMS administration tasks').
• Service delivered by a shared pool of experts.
• Guaranteed service levels (e.g., '99.9% LMS uptime').
• Monthly performance and ROI reports.

Project-Based Engagement

Ideal for: One-time needs like a curriculum overhaul, content library creation, or an LMS migration.

• A dedicated project team for the duration of the project.
• A detailed project plan with clear milestones and deliverables.
• A dedicated Project Manager.
• Fixed scope and deliverables.