Secure Digital Health Outsourcing Services
Build, scale, and manage your HIPAA-compliant HealthTech platform with an expert partner.
Reduce overhead, accelerate time-to-market, and focus on what matters: patient outcomes.
Trusted by innovative startups and global enterprises:
Why Partner With Us for Digital Health Outsourcing?
In the high-stakes world of digital health, you need more than a vendor—you need a strategic partner who understands the complexities of technology, security, and patient care. We provide the specialized expertise and robust infrastructure to help you innovate with confidence.
Ironclad Security & Compliance
Your trust is our priority. As a SOC 2, ISO 27001, and CMMI Level 5 certified partner, we build HIPAA compliance into every layer of our service, from infrastructure to personnel.
Deep Domain Expertise
We speak your language. Our teams are proficient in healthcare standards like FHIR and HL7, EMR/EHR integrations, and the specific challenges of telemedicine and RPM.
AI-Powered Solutions
Leverage our expertise in AI and machine learning to unlock new efficiencies, from automating medical billing to developing predictive diagnostic tools and personalizing patient engagement.
Scalable Expert Teams
Gain on-demand access to a curated pool of HealthTech talent. Scale your development, support, or data science teams in days, not months, to meet project demands.
End-to-End Service Spectrum
We cover the entire digital health lifecycle: from initial UX/UI design and custom software development to 24/7 patient tech support and cloud infrastructure management.
Proven CMMI 5 Processes
Our CMMI Level 5 appraisal signifies our commitment to the highest standards of process maturity, ensuring predictable, high-quality outcomes and continuous improvement for your projects.
Significant Cost-Effectiveness
Achieve your strategic goals without breaking the bank. Our global delivery model can reduce your operational costs by up to 60%, freeing up capital to reinvest in growth and innovation.
24/7 Global Delivery
Healthcare never sleeps, and neither do we. Our round-the-clock operations ensure your platforms are always running and your patients and providers receive timely support, regardless of time zone.
A True, Transparent Partner
We operate as a seamless extension of your team. You get direct access to your dedicated professionals, clear communication, and complete transparency into project progress and performance.
Comprehensive Digital Health Outsourcing Services
We offer a full spectrum of services to support every stage of your digital health journey. Our solutions are designed to be secure, scalable, and tailored to the unique needs of the healthcare industry.
1. Custom Healthcare Software Development
We build robust, scalable, and compliant software solutions from the ground up, tailored to your specific clinical or operational needs. Our agile development process ensures your vision is translated into a market-ready product efficiently.
- Build HIPAA-compliant platforms for web and mobile.
- Develop solutions for clinical workflows, patient engagement, and practice management.
- Ensure secure, scalable architecture ready for future growth.
2. Telemedicine Platform Development & Support
Launch or enhance your virtual care offerings with our end-to-end telemedicine solutions. We handle everything from secure video conferencing and e-prescribing to scheduling and payment integration, ensuring a seamless experience for patients and providers.
- Integrate secure, real-time video and messaging features.
- Develop custom modules for scheduling, billing, and patient intake.
- Provide 24/7 technical support to ensure platform uptime and user satisfaction.
3. Remote Patient Monitoring (RPM) Solutions
Create powerful RPM platforms that connect providers with patients' real-time health data. We build systems that securely collect, analyze, and visualize data from various medical devices, enabling proactive care and better chronic disease management.
- Integrate with a wide range of Bluetooth and cellular medical devices.
- Build provider dashboards with customizable alerts and reporting.
- Ensure reliable and secure data transmission and storage.
4. Digital Health App Development (iOS/Android)
Engage patients and improve outcomes with intuitive and feature-rich mobile applications. We develop native and cross-platform apps for wellness, chronic disease management, medication adherence, and more, focusing on user experience and clinical value.
- Create engaging user interfaces that drive patient adoption.
- Implement features like symptom trackers, educational content, and secure messaging.
- Navigate the complexities of App Store and Google Play Health app guidelines.
5. Wearable & IoT Device Integration
Harness the power of connected health devices. We build the software backbone to securely connect your platform with wearables, smart sensors, and other IoT devices, turning raw data into actionable clinical insights.
- Develop secure APIs for seamless data flow from devices to your platform.
- Ensure compatibility with leading consumer and medical-grade wearables.
- Build data processing pipelines to handle high-volume, real-time data streams.
6. 24/7 Patient & Provider Tech Support
Provide exceptional support without the overhead. Our dedicated, HIPAA-trained support teams offer round-the-clock assistance to your users, handling everything from password resets to troubleshooting complex technical issues, ensuring a positive user experience.
- Offer multi-channel support via phone, email, and live chat.
- Resolve issues quickly to improve user satisfaction and retention.
- Provide detailed reporting on support tickets and trends.
7. HIPAA-Compliant Cloud Management (AWS, Azure)
Optimize your cloud infrastructure for security, performance, and cost. Our certified cloud experts manage your AWS or Azure environment, ensuring it is configured for HIPAA compliance, backed up, and monitored 24/7 to prevent threats and ensure high availability.
- Implement and manage security controls required for HIPAA.
- Optimize cloud spending to reduce monthly bills.
- Provide 24/7 monitoring and incident response.
8. Medical Billing & RCM Automation
Streamline your revenue cycle with our automation solutions. We develop and manage systems that automate eligibility checks, claims submission, payment posting, and denial management, reducing errors and accelerating your cash flow.
- Automate repetitive tasks to reduce manual errors and administrative costs.
- Improve clean claim rates and reduce days in A/R.
- Integrate with your existing EMR and practice management systems.
9. Pharmacy Management Software Solutions
Develop and support custom software for pharmacy operations. Our solutions help manage inventory, process prescriptions, ensure regulatory compliance, and integrate with e-prescribing networks and PBMs, improving efficiency and patient safety.
- Streamline prescription fulfillment and inventory management.
- Ensure compliance with DEA, FDA, and state board regulations.
- Enhance patient communication with automated refill reminders.
10. Legacy System Modernization
Unlock the value trapped in your outdated systems. We help you migrate from legacy software to modern, cloud-native platforms, improving security, scalability, and interoperability while preserving your critical data and workflows.
- Reduce maintenance costs and security risks of old technology.
- Improve user experience and enable mobile access.
- Enable integration with modern, API-first health systems.
11. EMR/EHR Integration & Data Migration
Ensure seamless data flow across your health IT ecosystem. We specialize in integrating your applications with major EMR/EHR systems like Epic and Cerner using standards like FHIR and HL7, and we manage complex data migration projects with zero data loss.
- Enable bi-directional data sync with leading EMR/EHR platforms.
- Ensure data integrity and compliance during migration.
- Reduce manual data entry and improve clinical workflow efficiency.
12. AI-Powered Medical Imaging Analysis
Augment your diagnostic capabilities with artificial intelligence. We build and train custom machine learning models to analyze medical images (X-rays, MRIs, CT scans), helping to identify patterns, detect anomalies, and support clinical decision-making.
- Develop custom algorithms to detect specific conditions from images.
- Integrate AI analysis into your existing PACS and clinical workflows.
- Navigate the regulatory pathways for AI as a Medical Device (AIaMD).
13. Healthcare Data Analytics & BI
Transform your clinical and operational data into a strategic asset. We build secure data warehouses and create interactive business intelligence dashboards that provide insights into patient outcomes, population health trends, and operational efficiency.
- Visualize key performance indicators for clinical and business leaders.
- Identify trends in patient populations to support value-based care.
- Optimize resource allocation and operational workflows.
14. Clinical Data Management & Security
Ensure the integrity, security, and availability of your most critical asset: clinical data. We provide comprehensive data management services, including data governance, quality control, secure storage, and backup and disaster recovery planning.
- Implement robust data governance policies and procedures.
- Ensure data is accurately captured, stored, and protected.
- Develop and test disaster recovery plans to ensure business continuity.
15. Healthcare CRM Implementation & Customization
Build stronger patient relationships with a tailored CRM. We customize and implement platforms like Salesforce Health Cloud to help you manage the entire patient journey, from acquisition and onboarding to ongoing engagement and support.
- Create a 360-degree view of your patients and their interactions.
- Automate patient communication and outreach campaigns.
- Track patient satisfaction and identify opportunities for improvement.
Your Blueprint for Secure & Scalable Growth
We follow a proven, four-stage methodology to ensure your project is delivered on time, within budget, and to the highest standards of quality and security.
1. Discover & Strategize
We begin with a deep dive into your goals, technical requirements, and regulatory landscape. We define the project scope, create a strategic roadmap, and establish clear success metrics.
2. Design & Develop
Our agile teams get to work, building your solution in iterative sprints. We focus on secure coding practices, intuitive UX/UI design, and continuous feedback to ensure alignment with your vision.
3. Deploy & Secure
We manage the deployment to a secure, HIPAA-compliant cloud environment. Rigorous testing, including security penetration testing and performance analysis, ensures a smooth and secure launch.
4. Support & Scale
Our partnership doesn't end at launch. We provide ongoing 24/7 support, performance monitoring, and continuous improvement to help you adapt to market changes and scale your platform confidently.
Real-World Digital Health Transformations
Scaling a HIPAA-Compliant Telehealth Platform for a US Startup
Industry: Telemedicine
"LiveHelpIndia was more than a vendor; they were a true engineering partner. Their expertise in HIPAA-compliant cloud architecture and their ability to provide a dedicated, skilled team allowed us to scale 3x faster than we could have on our own. They are integral to our success."
CTO, ConnectCare Virtual Health
Client Overview: ConnectCare, a venture-backed startup, aimed to launch a national telehealth service. They had a strong clinical model but lacked the in-house engineering resources to build a scalable, secure, and compliant platform quickly.
Key Challenges:
- Building a fully HIPAA-compliant infrastructure on AWS.
- Integrating with multiple EMRs and e-prescribing services.
- Scaling the development team rapidly to meet an aggressive launch timeline.
- Ensuring high availability and 24/7 support for a national user base.
Our Solution:
- Deployed a dedicated team of 12 experts, including AWS-certified architects, full-stack developers, and QA engineers.
- Architected and implemented a serverless, auto-scaling infrastructure on AWS, ensuring HIPAA compliance at every layer.
- Developed a custom interoperability engine using FHIR to connect with diverse EMR systems.
- Established a 24/7 technical support team to manage platform operations and provide immediate assistance to providers and patients.
Automating Patient Onboarding for a Multi-State Clinic Network
Industry: Healthcare Providers
"The patient intake automation solution from LiveHelpIndia transformed our front-office operations. We've reduced administrative workload, eliminated data entry errors, and our patients love the modern, streamlined experience. The ROI was clear within the first quarter."
Director of Operations, Sterling Medical Group
Client Overview: Sterling Medical Group, a network of 50+ specialty clinics, was struggling with a manual, paper-based patient onboarding process. This led to long wait times, frequent data entry errors, and high administrative costs.
Key Challenges:
- High volume of manual data entry from paper forms into the EMR.
- Inconsistent data collection leading to claim denials.
- Poor patient experience due to repetitive paperwork and long check-in times.
- Lack of integration between their website, patient portal, and EMR.
Our Solution:
- Developed a secure, web-based digital intake solution that patients could complete from home.
- Used Robotic Process Automation (RPA) to extract data from the digital forms and enter it directly into the EMR system.
- Integrated real-time insurance eligibility verification via API.
- Created a centralized dashboard for staff to track patient check-in status and manage exceptions.
Developing an AI-Powered Diagnostic Tool for a MedTech Innovator
Industry: Medical Technology (AI/ML)
"LiveHelpIndia's AI and data science team was exceptional. They not only had the technical ML expertise but also understood the nuances of working with clinical data and the path to regulatory validation. They delivered a highly accurate model that is now the core of our flagship product."
Founder & CEO, Precision Diagnostics AI
Client Overview: Precision Diagnostics AI is a startup focused on using machine learning to aid in the early detection of diabetic retinopathy from retinal fundus images. They needed a partner to process a large, anonymized dataset and develop a production-ready, clinical-grade AI model.
Key Challenges:
- Processing and annotating over 100,000 retinal images securely.
- Developing a deep learning model with high sensitivity and specificity.
- Optimizing the model for fast inference on cloud-based and edge devices.
- Documenting the development process to support future FDA submissions.
Our Solution:
- Established a secure data processing pipeline in a HIPAA-compliant environment.
- Assembled a team of data scientists and a consulting ophthalmologist to oversee data annotation and model validation.
- Built and trained a custom Convolutional Neural Network (CNN) using TensorFlow, achieving state-of-the-art accuracy.
- Delivered a containerized, optimized model with a comprehensive documentation package for regulatory purposes.
The Tools & Technologies We Master
We leverage a modern, robust technology stack to build secure, scalable, and high-performance digital health solutions.
Our Commitment to Security & Quality
CMMI Level 5
Optimized processes for predictable, high-quality project delivery.
ISO 27001
Globally recognized standard for information security management.
SOC 2 Compliant
Independently audited controls for security, availability, and confidentiality.
HIPAA Trained
Rigorous, ongoing training to ensure the protection of PHI.
Trusted by Leaders in HealthTech Innovation
"The quality of engineering talent at LiveHelpIndia is world-class. They delivered a complex RPM platform ahead of schedule and their proactive communication made the entire process feel like they were part of our in-house team. We couldn't have done it without them."
"As a clinician, I was worried about outsourcing our app development. LiveHelpIndia's team not only understood our complex clinical workflows but also suggested improvements that enhanced the user experience for our providers. Their domain expertise is a huge asset."
"We needed to migrate our entire infrastructure to a HIPAA-compliant AWS environment under a tight deadline. LiveHelpIndia's cloud team executed flawlessly. They handled the entire migration, optimized our costs, and now provide 24/7 monitoring that lets my team sleep at night."
"The 24/7 patient support team has been a game-changer for us. Our patient satisfaction scores have increased by 30% since we partnered with LiveHelpIndia. They are professional, empathetic, and incredibly efficient at resolving issues."
"Their data science team built an AI model for us that outperformed every off-the-shelf solution we tested. Their ability to handle sensitive clinical data securely and apply advanced machine learning techniques is truly impressive."
"Outsourcing our medical billing automation to LiveHelpIndia reduced our claim denial rate by over 15% in just six months. Their process is efficient, transparent, and has had a direct positive impact on our revenue cycle."
Meet Some of Our Digital Health Experts
Girish S.
Delivery Manager & Microsoft Certified Solutions Architect specializing in scalable, HIPAA-compliant cloud solutions for healthcare.
Prachi D.
Manager, Certified AI & Cloud Solutions Expert with deep experience in developing machine learning models for medical diagnostics.
Vikas J.
Divisional Manager, Certified Ethical Hacker focusing on Enterprise Cloud & SecOps to protect sensitive patient data.
Vishal N.
Manager & Senior Data Scientist (AI/ML) who architects data pipelines and analytics solutions for population health management.
Engagement Models Designed for You
Dedicated Team
A handpicked team of professionals works exclusively on your project, acting as a direct extension of your in-house team. Ideal for long-term projects and rapid scaling.
- Total control over team and process
- Deep integration and knowledge retention
- Predictable monthly cost
Staff Augmentation
Fill specific skill gaps in your existing team. We provide individual experts (e.g., a FHIR specialist, a security engineer) to work under your direct management.
- Quickly access specialized skills
- Maintain full project management control
- Flexible and scalable resource allocation
Managed Services
We take full responsibility for a specific function, such as 24/7 platform support or cloud management, delivering on agreed-upon SLAs and performance metrics.
- Focus on your core business
- Outcome-based and SLA-driven
- Leverage our processes and expertise
Frequently Asked Questions
Security is our top priority. We are SOC 2 and ISO 27001 certified, and all our processes are CMMI Level 5 appraised. Our teams receive rigorous, ongoing training on HIPAA, HITECH, and GDPR regulations. We sign Business Associate Agreements (BAAs) with all clients, implement robust access controls, data encryption, and conduct regular security audits to ensure your sensitive patient data is always protected.
Absolutely. We offer flexible engagement models designed to integrate seamlessly with your operations. This includes dedicated teams that work entirely within your business hours (e.g., PST, EST) to ensure real-time collaboration, communication, and alignment with your project management workflows.
Our teams possess deep domain expertise in critical healthcare interoperability standards. We have extensive experience in developing solutions using FHIR (Fast Healthcare Interoperability Resources) for modern API-based data exchange and HL7 (Health Level Seven) for integrating with legacy EMR/EHR systems. This ensures your platform can communicate effectively across the healthcare ecosystem.
You do. Upon completion of the project and final payment, 100% of the intellectual property, source code, and all related documentation are transferred to you. Our agreements are structured to ensure your complete ownership and control over your proprietary technology.
We have a stringent, multi-stage vetting process that assesses technical skills, domain knowledge, communication abilities, and problem-solving capabilities. All our professionals are full-time, in-house employees who benefit from continuous training and development programs. Furthermore, our CMMI Level 5 certified processes ensure that every project adheres to the highest standards of quality and delivery excellence.
We believe in long-term partnerships. We offer comprehensive post-launch support and maintenance packages, including 24/7 technical support, ongoing security monitoring, performance optimization, and feature enhancements. Our goal is to ensure your digital health platform remains robust, secure, and scalable as your user base grows.
Ready to Build the Future of Healthcare?
Let's discuss your project. Schedule a free, no-obligation consultation with our digital health experts to explore how we can help you achieve your goals faster, more securely, and more cost-effectively.
Schedule Your Free Consultation