Managed Supply Chain Back Office Outsourcing Services
Stop firefighting. Start innovating. We run your supply chain back office with AI-powered precision, so you can focus on growth.
Trusted by Global Leaders and Fast-Growing Startups
Why Partner with LiveHelpIndia?
We don't just process tasks. We re-engineer your supply chain back office for resilience, efficiency, and strategic advantage.
AI-Powered Precision
Leverage our proprietary AI tools and Robotic Process Automation (RPA) to eliminate manual errors, achieving over 99.5% accuracy in order processing, inventory management, and data entry.
Ironclad Data Security
Your data is your most valuable asset. As a CMMI Level 5, SOC 2, and ISO 27001 certified company, we provide enterprise-grade security and compliance you can trust implicitly.
Actionable BI & Analytics
Move beyond simple reporting. We provide real-time dashboards and business intelligence that uncover bottlenecks, predict demand fluctuations, and empower data-driven strategic decisions.
Seamless Onboarding
Our structured, 4-step onboarding process ensures a smooth transition in weeks, not months. A dedicated implementation manager handles all process mapping, training, and system integration.
Drastic Cost Reduction
Reduce your operational overhead by up to 60%. Our efficient offshore model eliminates the need for additional in-house staff, infrastructure, and technology investment.
24/7/365 Operations
Turn time zones into your advantage. Our round-the-clock teams work while you sleep, clearing backlogs, processing orders, and ensuring your supply chain never stops moving.
On-Demand Scalability
Instantly scale your back-office capacity to handle seasonal peaks, new market entries, or unexpected disruptions without the complexities of hiring and training new staff.
A True Extension of Your Team
We believe in partnership, not just provision. You get a dedicated account manager and a team of specialists who understand your business goals and are committed to your success.
20+ Years of Proven Expertise
Since 2003, we've been the trusted back-office partner for over 1,000 businesses, from startups to Fortune 500 giants. Our experience translates into your operational excellence.
Our Comprehensive Supply Chain Back Office Services
A complete suite of managed services designed to optimize every facet of your supply chain operations, from procurement to final delivery.
AI-Powered Order Processing
We automate the entire order lifecycle, from entry to fulfillment, ensuring speed, accuracy, and customer satisfaction. Our AI-driven system validates data, flags exceptions, and routes orders intelligently, minimizing delays and manual intervention.
- Reduce order processing time by up to 80% through automation.
- Achieve >99.8% order entry accuracy, eliminating costly errors.
- Provide real-time order status updates to both internal teams and customers.
Returns Management (RMA) & Reverse Logistics
Transform your returns process from a cost center into a loyalty builder. We manage the entire RMA lifecycle, from initiation and tracking to inspection and final disposition, ensuring a fast, transparent, and hassle-free experience for your customers.
- Improve customer satisfaction with a streamlined and efficient returns process.
- Accelerate the restocking of returned goods to maximize resale value.
- Gain insights from returns data to identify product quality or description issues.
Freight & Logistics Coordination
We manage the complex coordination between carriers, warehouses, and customers. Our team handles scheduling, documentation, tracking, and communication to ensure timely and cost-effective shipments, every time.
- Optimize shipping routes and carrier selection to reduce freight costs.
- Ensure compliance with all shipping documentation and customs requirements.
- Proactively manage exceptions and delays to minimize disruption.
Customer Service & Escalation Management
Provide exceptional support for all supply chain inquiries. We handle order status questions, shipment tracking, and issue resolution, acting as a knowledgeable and professional extension of your brand.
- Improve first-contact resolution for supply chain-related customer queries.
- Free up your core customer service team to focus on complex issues.
- Provide 24/7 support to your global customer base.
Inventory Data Management
Maintain a single source of truth for your inventory. We manage stock level data across all channels and locations, perform regular reconciliations, and update your systems to ensure data integrity, preventing stockouts and overstock situations.
- Ensure 99.9% inventory data accuracy across your ERP and WMS.
- Reduce carrying costs by minimizing excess and obsolete stock.
- Improve order fulfillment rates with reliable, real-time stock information.
Freight Audit & Payment Processing
Stop overpaying for shipping. Our meticulous freight audit process verifies every carrier invoice against your contracted rates and service agreements, identifying and recovering billing errors before you pay.
- Save 5-10% on annual freight spend by eliminating billing inaccuracies.
- Streamline your accounts payable process with audited and approved invoices.
- Gain negotiation leverage with carriers through detailed billing data analysis.
Trade & Customs Compliance Documentation
Navigate the complexities of global trade with confidence. We prepare and manage all necessary customs documentation, including commercial invoices, packing lists, and certificates of origin, ensuring smooth and compliant cross-border shipments.
- Avoid costly delays and penalties from incorrect or incomplete documentation.
- Ensure adherence to the latest international trade regulations.
- Streamline the customs clearance process for faster deliveries.
Procurement & Purchase Order (PO) Management
Streamline your entire procure-to-pay cycle. We manage PO creation, dispatch, and tracking, ensuring timely delivery of goods and services while maintaining compliance with your procurement policies.
- Enforce budgetary controls and approval workflows on all purchases.
- Improve on-time delivery rates from suppliers through proactive PO tracking.
- Reduce administrative workload on your procurement team.
Supplier Data Management & Onboarding
Maintain a clean, accurate, and centralized supplier database. We manage supplier information, handle the onboarding of new vendors, and ensure all compliance and certification documents are up-to-date.
- Reduce procurement risks with a thoroughly vetted and compliant supplier base.
- Accelerate the new supplier onboarding process.
- Improve communication and relationships with your supply partners.
Accounts Payable & Invoice Processing
Automate your invoice processing with our AI-powered OCR technology. We capture, validate, and process supplier invoices, matching them against POs and receipts to ensure accuracy and facilitate timely payments.
- Eliminate late payment fees and capture early payment discounts.
- Reduce invoice processing costs by over 70%.
- Provide a clear audit trail for all accounts payable transactions.
Supply Chain Reporting & Analytics
Transform raw data into strategic intelligence. We develop and maintain custom reports and dashboards that track key performance indicators (KPIs) like on-time delivery, order accuracy, inventory turnover, and carrier performance.
- Gain 360-degree visibility into your supply chain performance.
- Identify trends and root causes of issues with powerful data visualizations.
- Make informed, data-backed decisions to optimize operations.
Demand & Supply Planning Support
Enhance the accuracy of your forecasts. Our team assists your planning department by gathering and cleansing historical data, managing forecasting models, and preparing reports that support more effective demand and supply planning.
- Improve forecast accuracy to better align inventory with demand.
- Reduce the administrative burden on your core planning team.
- Provide the clean, reliable data needed for advanced forecasting algorithms.
Master Data Management (MDM)
Ensure the consistency and accuracy of your core supply chain data. We manage and maintain your master data files for products, customers, and suppliers, eliminating duplicates and discrepancies across your systems.
- Create a single, reliable source of truth for all operational data.
- Improve the efficiency of all downstream processes that rely on master data.
- Enhance the quality and reliability of your analytics and reporting.
Chargeback & Deduction Management
Protect your revenue by systematically managing and disputing chargebacks and deductions from retailers and distributors. We investigate each claim, gather supporting documentation, and manage the dispute process to recover funds rightfully owed to you.
- Increase revenue recovery by successfully disputing invalid claims.
- Identify the root causes of chargebacks to prevent future occurrences.
- Reduce the administrative time spent on managing deductions.
Sustainability & ESG Reporting
Meet your corporate responsibility goals and regulatory requirements. We help collect, consolidate, and report on key sustainability metrics within your supply chain, such as carbon emissions, ethical sourcing, and waste reduction.
- Ensure compliance with evolving ESG reporting standards.
- Enhance your brand reputation with transparent sustainability reporting.
- Identify opportunities for environmental and social improvements in your supply chain.
Our Proven 4-Step Process
A seamless transition to operational excellence, designed for minimal disruption and maximum impact.
1. Discover & Map
We conduct deep-dive workshops with your team to understand your current workflows, systems, and pain points. We map every process to create a detailed blueprint for optimization.
2. Design & Configure
Our experts design a tailored solution, configuring our AI tools and platforms to integrate seamlessly with your existing technology stack (ERP, WMS, etc.). We define KPIs and reporting dashboards.
3. Transition & Launch
A dedicated team manages the entire transition, including data migration and training. We run parallel operations to ensure a flawless cutover before going live.
4. Optimize & Innovate
Our partnership doesn't end at launch. We provide continuous monitoring, regular performance reviews, and proactive suggestions for further process improvements and innovation.
Industries We Empower
We provide specialized supply chain back-office solutions tailored to the unique challenges and compliance requirements of your industry.
Technology & Platforms We Master
Our teams are proficient in the leading ERP, SCM, and analytics platforms your business relies on, ensuring seamless integration and expert-level support.
Success Stories
See how we've transformed supply chain back offices for businesses like yours.
Scaling Order Management for a High-Growth E-commerce Retailer
Industry: E-commerce & Retail
Client Overview: A fast-growing online fashion retailer was struggling to manage a surge in order volume, especially during peak seasons. Their manual order processing system was causing significant shipping delays, high error rates, and a growing number of customer complaints. They needed a scalable solution to handle their growth without hiring a large in-house team.
"LiveHelpIndia didn't just give us processors; they gave us a scalable, automated order management engine. Our fulfillment time has been cut in half, and our customers have never been happier. They are a true growth partner."
- Sarah Jenkins, COO, Fashionopoly
Key Challenges
- Inability to process over 5,000 daily orders accurately.
- Average order processing time exceeding 24 hours.
- High costs associated with hiring and training seasonal staff.
- Lack of real-time visibility into order status and inventory.
Our Solution
- Deployed a dedicated 24/7 team for order processing and customer support.
- Implemented RPA bots to automate order entry from multiple channels (Shopify, Amazon, eBay).
- Integrated our system with their WMS for real-time inventory updates.
- Provided a custom dashboard for real-time tracking of order lifecycle and team performance.
Streamlining Procurement for a Global CPG Manufacturer
Industry: Consumer Packaged Goods (CPG)
Client Overview: A multinational CPG company with hundreds of suppliers was facing challenges with its decentralized procurement process. The lack of standardized procedures led to maverick spending, delayed payments to suppliers, and an inability to leverage volume discounts effectively. They needed to centralize and streamline their entire procure-to-pay cycle.
"The visibility and control LiveHelpIndia brought to our procurement process is a game-changer. We've consolidated our spend, improved supplier relationships, and unlocked significant savings. Their expertise is unmatched."
- David Chen, VP of Procurement, Amcor
Key Challenges
- Poor visibility into global procurement spend.
- High volume of non-compliant purchase orders.
- Lengthy invoice approval times, resulting in missed early payment discounts.
- Inaccurate supplier data spread across multiple systems.
Our Solution
- Centralized PO management, ensuring all purchases followed approval workflows.
- Implemented an AI-driven invoice processing system to automate 3-way matching.
- Took ownership of supplier data management, creating a single source of truth.
- Provided spend analytics reports to identify cost-saving opportunities.
Ensuring Compliance in Pharmaceutical Logistics
Industry: Pharmaceuticals
Client Overview: A pharmaceutical distributor was burdened by the extensive documentation and compliance requirements for shipping temperature-sensitive products globally. Manual processes for managing customs paperwork and tracking batch numbers were leading to a high risk of compliance breaches and shipment delays, jeopardizing valuable cargo.
"In our industry, there is zero room for error. LiveHelpIndia's meticulous approach to compliance documentation and logistics coordination has given us complete peace of mind. They are an essential part of our quality assurance."
- Maria Rodriguez, Director of Logistics, SAM Healthcare
Key Challenges
- High risk of human error in preparing complex customs and regulatory documents.
- Difficulty in maintaining a complete audit trail for product traceability (track-and-trace).
- Shipment delays due to incorrect or missing compliance paperwork.
- Lack of a centralized system for managing logistics and compliance data.
Our Solution
- Established a dedicated team of compliance specialists trained in pharmaceutical logistics.
- Created a digital repository for all compliance documents, ensuring easy access and version control.
- Managed the end-to-end process of freight documentation and coordination with carriers.
- Implemented a rigorous quality control process with multiple checkpoints to ensure 100% accuracy.
What Our Clients Say
"Outsourcing our supply chain back office to LiveHelpIndia was one of the best strategic decisions we've made. The cost savings are significant, but the real value is in the efficiency and data insights they provide. Our inventory turnover has improved by 30%."
Meet Your Supply Chain Experts
Our leadership team combines decades of experience in supply chain management, technology, and process optimization to deliver unparalleled value.
Kuldeep K.
Founder & CEO - Expert in Enterprise Growth & Supply Chain Strategy
Amit A.
Founder & COO - Expert in Technology Solutions & Process Automation
Kendra F.
Senior Manager - Enterprise Technology & SCM Solutions
Dilip B.
Manager - Certified Customer Experience & BPO Operations
Flexible Engagement Models
Choose the partnership model that aligns perfectly with your business needs, budget, and strategic goals.
Dedicated Team
A team of specialists works exclusively for you as a direct extension of your in-house operations. Ideal for businesses that require deep integration and specialized knowledge.
Managed Services
Our most popular model. We take full ownership of specific processes, delivering against agreed-upon KPIs and service levels. You focus on your core business; we handle the operational excellence.
Hybrid Model
A custom blend of the Dedicated Team and Managed Services models, providing the flexibility to have dedicated resources for critical functions and managed services for others.
Frequently Asked Questions
Most of our clients see a reduction in their supply chain back-office operational costs by 40-60%. These savings come from labor arbitrage, reduced infrastructure overhead, and process efficiencies gained through our technology and expertise. We provide a detailed ROI analysis during our initial consultation.
Data security is our top priority. We are an ISO 27001 and SOC 2 certified company, adhering to the strictest international security standards. All data is handled within our secure network with encrypted connections, multi-factor authentication, and regular security audits. We sign comprehensive NDAs and data protection agreements with all clients.
Our teams are proficient with all major platforms like SAP, Oracle, NetSuite, and Microsoft Dynamics. We can integrate in several ways: through secure VPN access to your systems, via API connections, or by using RPA bots that interact with your software's user interface just like a human would. We work with your IT team to determine the most secure and efficient method.
Our standard onboarding process takes 2-4 weeks. It begins with a 'Discovery & Mapping' phase to understand your processes. We then move to 'Design & Configure,' followed by a 'Transition & Launch' phase that includes training and parallel runs. A dedicated implementation manager guides you through every step to ensure a seamless transition.
We believe in complete transparency. You will be assigned a dedicated Account Manager as your single point of contact. We schedule regular weekly or bi-weekly meetings and provide access to a real-time dashboard with all key performance indicators (KPIs). We communicate via your preferred channels, whether it's email, Slack, or Microsoft Teams.
Absolutely. On-demand scalability is one of the core benefits of our service. We can quickly scale your dedicated team up or down to manage peak seasons (like holidays) or troughs, ensuring you only pay for the resources you need. We typically require a 30-day notice for significant changes.
Ready to Build a More Resilient and Efficient Supply Chain?
Let's talk. Schedule a free, no-obligation consultation with one of our supply chain experts to discover how we can cut your costs and transform your operations.
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