Managed Outsourcing for Media Agencies: Scale Your Operations, Not Your Overhead.
Tired of the hiring treadmill and shrinking margins?
We provide expert, white-label teams to handle your execution, so you can focus on growth.
Trusted by global leaders and certified for excellence:
The Strategic Advantage for Modern Media Agencies
Running a media agency is a balancing act between client results, team capacity, and profitability. We provide the operational backbone that lets you excel at all three, transforming your agency from a service provider into a scalable growth engine.
Seamless Workflow Integration
We don't force you into our process; we adapt to yours. Our teams integrate directly into your existing project management tools, communication channels (like Slack or Teams), and reporting structures, acting as a true, white-label extension of your in-house staff.
Ironclad Data Security & Compliance
Protecting your agency's and your clients' data is non-negotiable. As a SOC 2, ISO 27001, and PCI DSS certified partner, we operate with enterprise-grade security protocols, ensuring complete confidentiality and peace of mind.
CMMI 5 Process Maturity
Quality and consistency are paramount. Our CMMI Level 5 appraisal means our processes are optimized for predictable, high-quality outcomes. This reduces errors, improves campaign performance, and ensures reliable delivery you can build your reputation on.
Expert, Vetted Talent on Demand
Stop the endless cycle of recruiting, hiring, and training. We give you immediate access to a pool of pre-vetted, certified professionals in every discipline, from PPC and SEO to creative and analytics. Get the exact skills you need, when you need them.
Scale Profitably & On-Demand
Onboard a new client? We can have a dedicated team ready in days, not months. Need to scale back? Our flexible models allow you to adjust capacity without the pain of layoffs. This agility allows you to grow your revenue without proportionally increasing your fixed costs.
Focus on Strategy, Not Tasks
Free your senior talent from repetitive, time-consuming execution. By outsourcing tasks like reporting, campaign setup, and content scheduling, your best people can focus on high-value activities: client strategy, relationship building, and new business development.
Dedicated US/UK Account Management
You get a single point of contact in your timezone who understands the agency world. This ensures clear communication, smooth project management, and strategic alignment, eliminating the friction typically associated with managing remote teams.
Guaranteed Performance & Zero Risk
We stand by our talent and processes. With a 2-week paid trial and a free-replacement guarantee for any non-performing team member, you can build your outsourced team with complete confidence. Our success is directly tied to yours.
AI-Augmented Efficiency
We leverage AI-powered tools for data analysis, reporting automation, and performance optimization. This means your outsourced team works smarter and faster, delivering deeper insights and better results for your clients without adding to your tech stack costs.
Your End-to-End Agency Operations Partner
We provide a comprehensive suite of white-label services designed to handle every aspect of digital media execution. Build a custom team from our offerings to create the perfect operational support system for your agency's unique needs.
PPC Campaign Management
Our certified specialists handle the meticulous, day-to-day management of your clients' paid search and social campaigns, ensuring optimal performance and adherence to best practices.
- Flawless campaign builds and setup across Google Ads, Meta, LinkedIn, and more.
- Continuous bid management, budget pacing, and performance monitoring.
- A/B testing of ad copy and landing pages to consistently improve CTR and CVR.
Media Buying Operations
We manage the technical backend of your media buys, including programmatic and direct placements, freeing your media planners to focus on strategy and negotiation.
- Efficient campaign trafficking and ad server management (e.g., CM360).
- Setup and monitoring of programmatic campaigns in major DSPs.
- Verification and troubleshooting of tracking pixels and tags.
SEO Execution
We execute the foundational and ongoing tasks that drive organic growth, allowing your SEO strategists to focus on high-level planning and analysis.
- Meticulous on-page optimization based on your content briefs and keyword strategy.
- Systematic link-building outreach and prospect list management.
- Execution of technical SEO audit recommendations (e.g., fixing crawl errors, implementing schema).
Content Production Support
Streamline your content workflow by offloading the production-focused tasks that slow down your creative and writing teams.
- Formatting and publishing blog posts in various CMS platforms like WordPress.
- Sourcing and editing images to match brand guidelines.
- Basic video editing, such as adding intros, outros, and captions.
Social Media Management
Ensure a consistent and active presence for your clients across all social platforms without burning out your account managers.
- Reliable content scheduling and posting using your preferred tools (e.g., Buffer, Sprout Social).
- Proactive community management, including responding to comments and messages.
- Audience engagement and follower growth tactics based on your strategy.
Ad Creative Production
Scale your creative output to support high-volume testing and personalization across all digital channels.
- Rapid design of display banner ads in all standard IAB sizes.
- Creation of engaging social media graphics, carousels, and story assets.
- Adaptation of master creative concepts into various formats and sizes.
Website & Landing Page Maintenance
Keep your clients' web properties up-to-date and optimized for performance without tying up your development resources.
- Implementing content updates, adding new pages, and managing plugins.
- Executing CRO-focused changes, such as updating CTAs or form layouts.
- Regular performance checks and uptime monitoring.
Analytics & Reporting
Deliver timely, accurate, and insightful performance reports to your clients, building trust and demonstrating value without the manual data-pulling grind.
- Creation and maintenance of automated performance dashboards (e.g., Looker Studio, Tableau).
- Manual data compilation from non-integrated platforms for comprehensive reports.
- Data quality assurance to ensure all metrics are accurate and consistent.
MarTech & CRM Administration
We provide the administrative support needed to keep your clients' marketing technology stacks running smoothly.
- User management and data hygiene tasks in platforms like HubSpot or Salesforce.
- Building and testing email marketing campaigns and automation workflows.
- List segmentation and management for targeted communications.
Our Simple 4-Step Integration Process
We make onboarding your dedicated team straightforward and seamless, ensuring they're integrated and productive from day one.
Discovery & Scoping
We hold a deep-dive session to understand your agency's specific needs, workflows, tools, and culture. We define the exact roles and skills required for your success.
Expert Team Assembly
We handpick certified professionals from our talent pool whose skills and experience perfectly match your requirements. You get to review and approve every team member.
Onboarding & Integration
We onboard your new team into your systems: project management, communication channels, and client accounts. We establish clear protocols and KPIs for a smooth start.
Execute, Report & Scale
Your team begins executing tasks under your strategic direction. We provide continuous oversight and transparent reporting, ready to scale your team up or down as your needs evolve.
How We Help Agencies Win
Don't just take our word for it. See how we've helped media agencies just like yours overcome operational hurdles to achieve significant growth and efficiency.
Case Study: Streamlining a Mid-Sized PPC Agency
Client Overview: A 30-person PPC agency specializing in e-commerce was struggling with an inefficient and time-consuming client reporting process. Their highly-paid account managers were spending nearly a third of their time manually pulling data and building spreadsheets, leading to burnout and high junior staff turnover.
Problem: The agency couldn't scale its client base without hiring more account managers, but the high cost of talent and training was eroding their profit margins. They needed a way to free up their existing team to handle more clients and focus on strategy.
Key Challenges:
- Manual data aggregation from 5+ different platforms.
- Inconsistent report formats across different account managers.
- High turnover in junior roles responsible for reporting.
- Senior talent bogged down in low-value, repetitive work.
Our Solution:
We deployed a dedicated Analytics & Reporting POD consisting of two data specialists and one QA analyst. The team's mandate was to completely take over the reporting function.
- Standardized all client reporting templates in Looker Studio.
- Built automated data connections to Google Ads, Meta Ads, Amazon Ads, and Shopify.
- Established a rigorous QA process to ensure 100% data accuracy before delivery.
- Took over daily campaign performance checks and budget pacing alerts.
Case Study: Scaling Creative Production for a Full-Service Agency
Client Overview: A fast-growing digital agency with 75 employees won three major new accounts simultaneously. Their in-house creative team was instantly overwhelmed with requests for ad creatives, social media graphics, and landing page assets, creating a massive bottleneck.
Problem: The agency couldn't hire and onboard qualified designers fast enough to meet the new client demands. Project timelines were slipping, and the quality of work was at risk. They needed a flexible, high-quality production solution immediately.
Key Challenges:
- Sudden 200% increase in creative asset requests.
- In-house team lacked capacity for production-level work.
- Difficulty finding qualified local talent quickly.
- Risk of failing to meet new client expectations from the start.
Our Solution:
We assembled a dedicated Creative Production POD within 72 hours, consisting of three graphic designers and one project coordinator, all proficient in the Adobe Creative Suite and Figma.
- Integrated the team directly into the agency's Asana project management system.
- Created a shared library of brand assets for each new client to ensure consistency.
- Established a 24-hour turnaround SLA for most standard creative requests.
- Handled all production work, allowing the in-house art directors to focus purely on concepts and strategy.
Case Study: Amplifying an SEO Agency's Outreach Efforts
Client Overview: A boutique SEO agency known for its brilliant strategies was struggling to execute its link-building plans at scale. Their SEO strategists were spending too much time on manual outreach tasks like prospecting, email personalization, and follow-ups.
Problem: The agency's growth was capped by the manual hours their team could dedicate to outreach. The process was time-consuming and yielded inconsistent results, making it difficult to promise and deliver a specific volume of high-quality links to clients.
Key Challenges:
- Link-building was not scalable with the current team structure.
- High-cost strategists were performing low-value administrative tasks.
- Inconsistent volume of links acquired each month.
- Difficulty in reporting tangible progress to clients on a regular basis.
Our Solution:
We provided a specialized SEO Support POD with two outreach specialists and one content assistant, all trained in using tools like Ahrefs, SEMrush, and Pitchbox.
- Took over the entire prospecting process based on the agency's quality guidelines.
- Managed personalized email outreach campaigns and systematic follow-ups.
- Assisted with formatting guest post content and coordinating with publishers.
- Provided a weekly report on all outreach activities, responses, and links secured.
The Tools & Technologies We Master
Our teams are proficient in the entire media agency tech stack. We integrate seamlessly with the platforms you and your clients already use.
What Agency Leaders Say About Us
"We were hesitant to outsource, fearing a drop in quality. LHI proved us wrong. Our campaign execution is more consistent than ever, and my team is free to focus on strategy. Our margins are up 15%."
"The communication is seamless. Our LHI team feels like they're in the next room, not halfway across the world. They're integrated into our Slack and Asana, and our project manager is phenomenal."
"Scaling our creative team used to be our biggest nightmare. With LiveHelpIndia, we spun up a team of three designers in a week to handle a new client. It was a complete game-changer for our growth."
"The level of process and security was a key factor for us. Knowing LHI is CMMI 5 and SOC 2 compliant gave us the confidence to offload sensitive client reporting. They deliver flawlessly."
"We've cut our operational costs by nearly 30% without sacrificing an ounce of quality. This has allowed us to be more competitive in our pricing and invest more in business development. It's the best strategic decision we've made."
"The 2-week trial was a great way to test the waters. By day three, we knew we had made the right choice. The team was skilled, proactive, and integrated faster than some of our in-house hires."
Frequently Asked Questions
Clear answers to the important questions agency leaders ask when considering an outsourcing partner.
Quality is our top priority. We achieve it through three pillars: 1) **Expert Talent:** We only hire experienced professionals who pass rigorous skill tests. 2) **Process Maturity:** Our CMMI Level 5 appraisal ensures standardized, repeatable processes that minimize errors. 3) **Dedicated QA:** We often include a Quality Assurance specialist in our PODs to double-check all work before it gets to you, ensuring it's client-ready.
Not at all. We are designed for seamless integration. You get a dedicated account manager in a Western timezone, and your team works during your business hours. They join your Slack/Teams, Asana/Jira, and any other systems you use. The goal is for them to feel like an extension of your local team, not a separate entity.
Security is at the core of our operations. We are SOC 2, ISO 27001, and PCI DSS certified. All team members operate from secure facilities, use company-managed hardware, and connect via encrypted VPNs. We recommend using platform tools that allow for user-role permissions to grant access only to what is necessary, and we sign strict NDAs to legally protect all client information.
Our pricing is significantly more cost-effective than hiring locally, often saving agencies up to 60% on salary and overhead costs. We offer flexible models: 1) **Dedicated Team PODs:** A full-time team for a flat monthly fee. 2) **Fractional Support:** Part-time resources billed hourly. 3) **Project-Based:** A fixed price for a defined scope of work. We can provide a custom quote after a brief discovery call to understand your needs.
Our process is built for speed. After the initial discovery call, we can typically assemble and present your proposed team members within 48-72 hours. The full onboarding and integration process usually takes about one to two weeks, depending on the complexity of your workflows and the number of platforms involved.
Yes, this is a common arrangement. Our services are 100% white-label. Our professionals can use your company's email addresses and represent themselves as part of your team in client communications, whether for reporting clarifications or technical support. You set the rules of engagement, and we follow them precisely.
Ready to Build a More Scalable, Profitable Agency?
Stop letting operational bottlenecks dictate your growth. Let's build your expert execution team so you can focus on what you do best.
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