Finally, a Manufacturing Supply Chain Back Office That Actually Works.
Stop fighting operational chaos.
Our managed BPO services, powered by AI and expert teams, give you the control, visibility, and efficiency to scale without limits.
Why Outsource Your Manufacturing Back Office to Us?
We don't just process tasks; we re-engineer your supply chain's engine for peak performance. We blend seasoned experts with intelligent automation to deliver resilience, visibility, and a powerful competitive edge.
AI-Powered Efficiency
Leverage our proprietary AI tools to automate repetitive tasks like data entry and invoice processing, reducing errors by up to 99% and freeing your team for strategic work.
CMMI 5 Process Maturity
Benefit from globally recognized, best-in-class processes that ensure consistent quality, predictable outcomes, and continuous improvement for your back-office operations.
24/7/365 Operations
Your supply chain never sleeps, and neither do we. Our round-the-clock teams ensure orders are processed, suppliers are managed, and issues are resolved in real-time, across all time zones.
Seamless ERP Integration
Our experts are proficient in all major ERP and SCM platforms (SAP, Oracle, NetSuite). We integrate directly into your existing systems for a frictionless, unified workflow.
Dedicated Domain Experts
You get more than just operators. You get a dedicated team of supply chain specialists who understand the nuances of manufacturing and proactively optimize your processes.
Instantly Scalable Teams
Ramp up for seasonal peaks or new product launches without the overhead of hiring. Scale your back-office capacity up or down on demand within 48-72 hours.
Guaranteed Cost Reduction
Achieve significant operational cost savings of up to 60%. Our efficient global delivery model eliminates expenses related to recruitment, training, and infrastructure.
Ironclad Data Security
Your data is protected by our robust, multi-layered security protocols. We are SOC 2, ISO 27001, and GDPR compliant, ensuring your sensitive information is always secure.
Real-Time Analytics & BI
Move from reactive to proactive. We provide custom dashboards and business intelligence reports, transforming your operational data into actionable strategic insights.
Our Comprehensive Back Office Services
We offer a full spectrum of managed services designed to cover every critical function of your manufacturing supply chain back office. Select a category to explore how we can help you.
Purchase Order (PO) Management
Ensure accuracy and timeliness from requisition to receipt. Our end-to-end PO management prevents delays, controls spending, and maintains a clear audit trail for every purchase.
- Creation, validation, and dispatch of POs to vendors.
- Real-time tracking of order status and acknowledgments.
- Discrepancy resolution and change order management.
Supplier & Vendor Management
Build a resilient and efficient supplier ecosystem. We manage vendor data, communications, and performance, ensuring your partners meet your standards for quality and delivery.
- Vendor onboarding and information management (VIM).
- Performance tracking and scorecard maintenance.
- Communication hub for inquiries and issue resolution.
Master Data Management (MDM)
Establish a single source of truth for your supply chain. We cleanse, standardize, and maintain your master data (products, suppliers, customers) for improved accuracy and decision-making.
- Data cleansing, de-duplication, and enrichment.
- Governance and stewardship of item and vendor masters.
- Ensuring data consistency across all integrated systems.
Order Entry & Fulfillment Processing
Accelerate your order-to-cash cycle with flawless order processing. We handle high volumes of sales orders with exceptional accuracy, ensuring customer satisfaction and rapid fulfillment.
- Multi-channel order entry (EDI, email, web portal).
- Order validation, confirmation, and ERP entry.
- Coordination with warehouse and logistics for shipment.
Inventory Data Management
Gain complete control over your stock levels. Our team provides precise, real-time inventory tracking and reporting, helping you minimize carrying costs and prevent stockouts.
- Real-time updates of stock movements and levels.
- Cycle count reconciliation and discrepancy investigation.
- Reporting on inventory turnover, aging, and valuation.
Returns Management (RMA) Processing
Turn a potential negative into a positive customer experience. We manage the entire returns process efficiently, from issuing RMAs to coordinating reverse logistics and processing credits.
- RMA issuance and tracking.
- Coordination of return shipments and inspections.
- Timely processing of customer refunds or replacements.
Demand & Supply Planning Support
Make smarter forecasting decisions. Our team assists your planners by gathering data, maintaining planning systems, and generating reports to align inventory with market demand.
- Data collection for statistical forecasting models.
- Maintenance of planning parameters in your SCM system.
- Generation of supply gap analysis and exception reports.
Invoice Processing & AP/AR
Optimize your cash flow with streamlined financial operations. We use AI-powered automation for invoice processing, ensuring timely payments to suppliers and collections from customers.
- Automated 3-way matching (PO, goods receipt, invoice).
- Exception handling and resolution for payment discrepancies.
- Accounts receivable tracking, invoicing, and collections support.
Logistics & Freight Coordination Support
Ensure your products get where they need to be, on time. We provide back-office support for your logistics team, from coordinating shipments to tracking and documentation.
- Shipment booking and carrier communication.
- Tracking shipments and providing status updates.
- Freight bill auditing and payment processing.
Compliance & Documentation Management
Navigate complex global trade requirements with ease. We manage all necessary documentation, from bills of lading to customs forms, ensuring your shipments are compliant and avoid costly delays.
- Preparation and management of shipping documents (BOL, packing lists).
- Ensuring adherence to trade compliance regulations.
- Digital archiving for easy retrieval and auditing.
Reporting & Analytics
Unlock the strategic value of your supply chain data. We create custom reports and interactive dashboards that provide deep insights into performance, costs, and opportunities for improvement.
- Development of custom KPI dashboards (e.g., OTIF, order cycle time).
- Spend analysis and cost-saving opportunity reports.
- Supplier performance and risk analysis.
AI-Powered Process Automation
Future-proof your back office. We identify and implement Robotic Process Automation (RPA) and AI solutions to automate manual, rule-based tasks, driving continuous efficiency gains.
- Process discovery and automation opportunity analysis.
- Development and deployment of software bots.
- Ongoing monitoring and optimization of automated workflows.
Quality Assurance Documentation
Maintain rigorous quality standards. We manage the documentation related to quality control, including inspection reports, compliance certificates, and non-conformance records.
- Organizing and archiving quality inspection documents.
- Tracking corrective and preventive actions (CAPA).
- Generating compliance reports for internal and external audits.
Customer Service & Helpdesk Support
Provide exceptional support for your B2B customers. Our teams can handle inquiries related to order status, shipment tracking, and product availability, acting as a seamless extension of your brand.
- Handling inbound customer inquiries via email and chat.
- Providing real-time order and shipment status updates.
- First-level issue resolution and escalation management.
Ready to Eliminate Supply Chain Chaos?
Let's build a resilient, efficient, and data-driven back office that fuels your growth. Schedule a free, no-obligation consultation with one of our supply chain experts today.
Request A Free ConsultationOur Proven 4-Step Onboarding Process
We make the transition to an outsourced model seamless and risk-free, ensuring business continuity and immediate value from day one.
1. Discovery & Scoping
We conduct deep-dive sessions to understand your current processes, pain points, systems, and objectives. We map every workflow to define the precise scope of work.
2. Solution Design
Our experts design a custom solution, including team structure, technology integration, communication protocols, and KPIs. You receive a detailed Statement of Work (SOW).
3. Transition & Training
We execute a carefully planned transition. Your dedicated team is trained on your specific processes and systems, often shadowing your current team to ensure a flawless knowledge transfer.
4. Go-Live & Optimization
Your new back-office team is fully operational. We provide continuous monitoring, regular performance reviews, and proactive suggestions for process optimization and automation.
Real-World Results
Don't just take our word for it. See how we've transformed the supply chain back offices for manufacturing leaders.
Automotive Parts Manufacturer Achieves 99.8% Inventory Accuracy
A mid-sized manufacturer of critical automotive components was struggling with persistent inventory discrepancies between their physical stock and their ERP system. This led to costly production delays due to unexpected stockouts of raw materials and excess capital tied up in overstocked finished goods. Their manual, spreadsheet-based tracking system was unable to keep up with the velocity of their operations.
"LiveHelpIndia didn't just give us data entry clerks; they gave us a strategic partner. The level of accuracy and the insights they provide have fundamentally changed how we manage our inventory. We're more agile and profitable than ever before."
CPG Giant Cuts Invoice Cycle Time by 40%
A global Consumer Packaged Goods (CPG) enterprise was facing significant delays in their accounts payable department. Their manual invoice processing workflow was slow, error-prone, and strained relationships with key suppliers due to late payments. The lack of visibility made cash flow forecasting a constant challenge for the finance department.
"The AI-powered invoice automation solution from LiveHelpIndia was a game-changer. Our supplier relationships have improved, we've captured more early payment discounts, and my team can now focus on financial analysis instead of chasing paper."
Electronics Startup Scales Order Volume by 300%
A rapidly growing consumer electronics startup was overwhelmed by its own success. Their small in-house team couldn't handle the explosion in order volume, leading to shipping delays and frustrated customers. They needed to scale their order fulfillment and logistics coordination capabilities immediately without the time or capital for a large hiring spree.
"We were drowning in orders before we partnered with LiveHelpIndia. They provided a scalable, expert team that got up to speed in days. They handled a 300% increase in volume flawlessly, which allowed us to focus on product innovation and growth."
Technology & Platforms We Master
Our teams are experts in the tools that run your supply chain. We seamlessly integrate with your existing technology stack to ensure data consistency and operational efficiency.
Trusted by Manufacturing Leaders
"The transition was seamless. Within weeks, LiveHelpIndia was handling our entire PO lifecycle with higher accuracy and at a 40% cost reduction. It's been a transformative partnership."
"Their 24/7 support for our logistics coordination has been invaluable. We've reduced shipment delays and can provide our customers with real-time updates, which has greatly improved satisfaction."
"I was skeptical about outsourcing our vendor data management, but their team's attention to detail and process rigor is second to none. Our data has never been cleaner."
"The ability to scale our order processing team during our peak season was a lifesaver. LiveHelpIndia provided trained professionals on demand, saving us from a massive hiring headache."
"Their reporting and analytics team doesn't just give us data; they give us insights. We've identified and eliminated several key bottlenecks in our supply chain thanks to their work."
"Data security was our biggest concern. Their SOC 2 and ISO 27001 certifications gave us the confidence we needed. They treat our data with the same level of care as we do."
Meet Some of Our Supply Chain Experts
Our strength lies in our people. We employ seasoned professionals with deep expertise in manufacturing, logistics, and process optimization.
Girish S.
Delivery Manager, certified in Microsoft solutions, specializing in ERP integration and workflow automation for manufacturing clients.
Dilip B.
Manager with expertise in customer experience and BPO services, ensuring seamless communication and support for our clients' supply chain partners.
Vishal N.
Senior Data Scientist (AI/ML) who architects the AI models that power our automated invoice processing and demand forecasting support services.
Vikas J.
Divisional Manager for ITOps & SecOps, ensuring ironclad data security and system reliability for all our supply chain clients.
Frequently Asked Questions
Data security is our highest priority. We are SOC 2 Type II, ISO 27001 certified, and GDPR compliant. Our security framework includes multi-factor authentication, data encryption at rest and in transit, regular vulnerability assessments, and strict access controls. All team members undergo rigorous background checks and continuous security training.
Absolutely. Our strength is our structured knowledge transfer and training process. During the transition phase, we work closely with your team to document every SOP and system nuance. We assign team members with experience in your manufacturing vertical (e.g., automotive, CPG) and provide them with continuous training on your specific products and processes.
Our teams are proficient in all major platforms like SAP, Oracle NetSuite, Microsoft Dynamics, and more. We typically operate directly within your systems via secure VPN access. This ensures real-time data consistency and eliminates the need for complex, costly integrations. We become a seamless extension of your in-house team, using the tools you already have.
We offer flexible engagement models to suit your needs. The most common is a dedicated team model, where you pay a flat monthly fee per full-time equivalent (FTE) team member. This is all-inclusive of salary, benefits, infrastructure, and management. We also offer managed services models with transaction-based pricing for specific processes. Our goal is to provide a transparent, predictable cost structure that delivers significant savings over in-house operations.
You maintain full control. We provide complete transparency through daily performance reports, weekly governance calls, and shared dashboards with real-time KPIs. You will have a dedicated account manager as a single point of contact, and direct communication channels with your outsourced team lead. Our role is to execute your processes with greater efficiency, not to take them over.
Transform Your Back Office Into a Strategic Asset
Stop letting operational friction dictate your growth potential. Partner with LiveHelpIndia to build a resilient, intelligent, and cost-effective manufacturing supply chain back office.
Schedule your free consultation today to receive a complimentary process assessment and a detailed proposal outlining your potential ROI.
Claim Your Free Process Assessment