Stop battling high overhead, manual errors, and data silos. We provide managed, expert teams to run your procurement, inventory, and logistics back office—cutting costs by up to 60% and building a more resilient supply chain.
For most manufacturers, the supply chain back office is a source of friction—a maze of manual data entry, disconnected systems, and rising labor costs that drains resources and creates risk. Every miskeyed invoice, delayed purchase order, or inaccurate inventory count directly impacts your bottom line and customer satisfaction.
It’s time to transform your back office from a costly operational burden into a streamlined, data-driven asset. We provide specialized, AI-augmented teams that integrate with your existing ERP to manage your non-core tasks with unparalleled accuracy and efficiency, allowing your team to focus on strategic initiatives like production, innovation, and growth.
For many manufacturers, the back office is a silent drain on profitability. It is where manual processes, disconnected data, and rigid structures create a bottleneck that slows down your entire supply chain.
Your highly skilled operations team is burning hours on manual data entry and repetitive administrative tasks. This isn't just inefficient; it's a direct leak in your operating margins that keeps your best people from focusing on production and strategy.
Human error in order entry, invoicing, and procurement records creates a ripple effect of discrepancies. These inaccuracies lead to stockouts, shipping delays, and strained supplier relationships that cost you more than just time—they cost you reputation.
Without a clear, real-time view into your procurement and logistics pipeline, you are forced to make decisions based on outdated information. This blind spot prevents you from proactively managing supply chain disruptions and responding to market shifts.
Scaling your in-house back-office staff to match production volatility is slow, expensive, and risky. When demand spikes, you are left scrambling to hire and train, while during lulls, you are overstaffed with fixed labor costs you can't easily reduce.
We manage your entire procurement lifecycle, from requisition and purchase order (PO) creation to invoice processing and payment. Our AI-powered three-way matching (PO, goods receipt, invoice) automates validation, reduces fraud risk, and ensures you only pay for what you ordered and received.
Maintain a clean, accurate, and centralized supplier database. We handle new supplier setup, validation of banking and tax information, and ongoing maintenance, ensuring data integrity and compliance while reducing the administrative burden on your procurement team.
Streamline the process of receiving, processing, and fulfilling customer orders. Our team manages sales order entry, invoicing, and accounts receivable, ensuring accuracy and speed to accelerate your cash flow and improve customer satisfaction.
Gain true control over your inventory with meticulous data management. We handle cycle count reconciliation, adjustments processing, and reporting, providing you with an accurate, real-time view of inventory levels to prevent stockouts and reduce carrying costs.
Ensure the accuracy of your most critical manufacturing data. Our team manages the creation, updating, and validation of BOMs in your ERP system, ensuring that production, purchasing, and costing are all based on correct and current information.
Stop overpaying for shipping. We audit every freight invoice against your carrier agreements and shipment records to identify and recover overcharges, duplicate billings, and other errors. Our process often uncovers savings of 5-10% on your total freight spend.
Navigate the complexities of global trade with confidence. Our team assists in preparing and managing essential shipping and customs documentation, such as commercial invoices, packing lists, and certificates of origin, ensuring smooth and compliant cross-border transactions.
Turn a potential cost center into a loyalty-builder. We manage the end-to-end Return Material Authorization (RMA) process, from issuing RMAs and tracking returned goods to processing credits and coordinating with your quality team, ensuring a timely and efficient returns experience.
Your supply chain runs on data. We ensure it's clean, consistent, and reliable. Our team governs your critical master data for products, customers, and suppliers, enforcing data standards and eliminating the 'garbage in, garbage out' problem across your enterprise.
Provide your planning team with the data support they need to be effective. Our analysts assist in gathering, cleansing, and preparing data for demand forecasts and supply plans, freeing up your senior planners to focus on strategic analysis and decision-making.
Optimize your indirect spend on MRO items. We manage the tail-end procurement process for operational supplies, from sourcing and PO creation to invoice payment, consolidating purchases and ensuring you get the best value on non-production goods.
Transform raw data into actionable intelligence. Our team develops and maintains key operational reports and dashboards, tracking KPIs like on-time delivery, supplier performance, and inventory turns. We deliver the insights you need to continuously improve your supply chain.
Dispute and resolve customer deductions and chargebacks effectively. Our team investigates the validity of each claim, gathers supporting documentation, and manages disputes with retailers and distributors to recover revenue that is rightfully yours.
Ensure your automated transactions flow smoothly. We monitor your EDI channels for failed or rejected transactions (like POs and ASNs), investigate the root cause, and work with your IT team and trading partners to resolve issues, preventing operational disruptions.
Manage warranty claims with efficiency and accuracy. Our service includes claim validation against warranty terms, processing replacement orders or credits, and generating reports on claim trends to help your quality and engineering teams identify recurring product faults.
Client Overview: A $150M manufacturer of automotive lighting components was struggling to scale its back office to keep pace with new contracts from major OEMs. Their in-house team was overwhelmed with manual sales order entry and PO processing from multiple EDI and portal systems.
"We were drowning in administrative tasks and making costly mistakes. LiveHelpIndia didn't just give us more people; they gave us a better process. Our order accuracy is now near-perfect, and my core team can finally focus on managing our OEM relationships instead of putting out fires."
— Garrett Vaughn, Director of Operations, Apex Automotive Lighting
Client Overview: A multi-billion dollar CPG company with a global supply chain faced significant challenges with inventory visibility and accuracy across its 50+ distribution centers. Discrepancies between their SAP system and physical counts were leading to stockouts and excess inventory.
"We had a massive data integrity problem that no one internally had the bandwidth to fix. LiveHelpIndia's team brought the process discipline and analytical rigor we needed. They didn't just reconcile our data; they fixed the root causes."
— Gabriel Lane, CFO, Global Provisions Inc.
Client Overview: A $700M manufacturer of construction equipment was shipping heavy machinery globally but had no systematic way to audit their complex freight invoices, resulting in significant revenue leakage through carrier billing errors.
"Freight auditing was a blind spot for us. We just paid the bills. The LiveHelpIndia team came in, integrated with our TMS, and started finding savings on day one. It's found money. Their service pays for itself multiple times over."
— Thomas Lamb, Global Logistics Manager, TerraForm Machinery
We combine deep domain expertise with AI-enabled agility to deliver a back-office operation that drives resilience, efficiency, and competitive advantage.
Leverage our global talent and AI-driven efficiencies to significantly reduce your operating expenses. Our transparent pricing model has no hidden fees, providing a clear and immediate ROI by converting your fixed headcount costs into a predictable, flexible operating expense.
Our systems use AI to validate data, cross-reference documents, and flag anomalies before they become problems. This, combined with our CMMI Level 5 quality processes, ensures over 99.5% accuracy on tasks like invoice processing and order entry, eliminating costly downstream errors.
Your business isn't static, so why should your back-office team be? We allow you to scale your dedicated team up or down within 72 hours, perfectly matching operational capacity to seasonal demand or project needs without the burden of hiring and firing.
Your data is your business. We protect it in our SOC 2, ISO 27001, and CMMI Level 5 certified environment. With robust access controls, end-to-end encryption, and 100% in-house, vetted employees, we offer enterprise-grade security and compliance.
Replace guesswork with certainty. We provide custom-built dashboards that track every key performance indicator (KPI) for your back-office functions. Monitor cycle times, accuracy rates, and throughput in real time to make informed, data-driven decisions.
Our teams are not just generalists; they are specialists with extensive experience in major manufacturing ERPs, including SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365, and Epicor. We integrate seamlessly, feeling like an extension of your own team from day one.
Your supply chain never sleeps, and neither do we. Our global delivery model enables round-the-clock operations, ensuring tasks are completed overnight and your business runs continuously, reducing delays and accelerating your order-to-cash cycle.
As a CMMI Level 5 appraised company, our processes are optimized, standardized, and continuously improved. This isn't just a certification; it's a guarantee of consistent, high-quality service delivery that minimizes risk and maximizes efficiency for your operations.
We stand by our people and our process. We offer a paid two-week trial to prove our value, and if any professional on your team is not performing to your standards, we offer a free replacement with zero-cost knowledge transfer. Your success is our primary metric.
Our standard onboarding process takes 2-4 weeks, depending on complexity. This includes process mapping, team training, and a phased go-live. For smaller teams or simpler processes, we can be operational in as little as one week.
Your satisfaction is guaranteed. We offer a paid two-week trial to ensure a good fit. If at any point you are not satisfied with a professional's performance, we will provide a replacement at no additional cost, including a full knowledge transfer.
We operate under a multi-layered security framework. All client data is handled within our ISO 27001 and SOC 2 certified environment. Access is strictly role-based, all employees are under strict NDAs, and our facilities have physical and digital access controls.
Your team works as a direct extension of yours. We establish clear communication channels using tools you already use, like Microsoft Teams, Slack, and email. You'll also have a dedicated Service Delivery Manager as a single point of contact for governance and escalation.
We provide a suite of reports tailored to your needs. This includes daily throughput reports, weekly performance summaries against SLAs, and a monthly business review deck with detailed KPIs, trend analysis, and recommendations for improvement.
We are flexible. While our most common engagements start with 3-5 team members and a 12-month contract, we can accommodate needs as small as a single dedicated professional with a 6-month commitment. For project-based work, there is no minimum duration.
Absolutely. We specialize in major manufacturing ERPs, including SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365, and Epicor. Our teams are pre-trained in these environments, ensuring we integrate seamlessly into your current workflows from day one.
Managed services offer a turnkey outcome where we own the process, performance, and KPIs. Staff augmentation puts you in the driver's seat, allowing you to directly manage our experts as dedicated extensions of your internal team.
We build exception-handling protocols into our standard operating procedures (SOPs). Our 24/7 global operations ensure that urgent requests are flagged and managed immediately, often resolving issues before your local team even begins their business day.
By leveraging our global talent pool and AI-augmented workflows, we eliminate expensive recruiting cycles, training downtime, and benefits overhead. You gain high-performance teams at a fraction of the local cost, directly protecting your margins.
We've refined our onboarding process over 20 years to be as non-disruptive as possible. Our goal is to get your managed team delivering value in weeks, not months, with a structured process that guarantees clarity and minimizes risk.
We work with your subject matter experts to deeply understand and document your current workflows, systems, and pain points. This results in a detailed Statement of Work (SOW) and a clear roadmap.
We hand-pick a team of professionals with the right skills for your needs. This team undergoes rigorous, client-specific training on your processes and systems in a sandbox environment.
We don't flip a switch overnight. We use a phased approach, starting with a pilot process and gradually taking on more scope. This ensures a stable transition and allows for real-time adjustments.
Our partnership doesn't end at go-live. Through weekly check-ins, monthly KPIs, and quarterly business reviews, we constantly look for ways to improve efficiency, accuracy, and the value we deliver.
We don't force you into a new platform. Our teams are experts in the tools you already use, ensuring a smooth, rapid integration that feels like we've been part of your team for years. We work proficiently with all major ERPs, WMS, TMS, and business intelligence platforms.
The dominant ERP for large manufacturing. Expertise is non-negotiable for enterprise clients.
A leading cloud ERP for mid-market manufacturers. Shows we cater to growing businesses.
A major ERP ecosystem. Crucial for clients invested in Microsoft technologies.
Core tools for creating the real-time dashboards and analytics we promise to clients.
Leading RPA platforms used to automate tasks and deliver efficiency gains.
The standard for electronic data interchange with major retailers and suppliers. Expertise is critical.
A framework for process improvement that demonstrates our commitment to quality and efficiency.
An international standard for quality management systems, providing a strong signal of trust.
Our top-tier differentiator for process maturity, optimization, and quality assurance.
A critical certification for data security, essential for handling sensitive client information.
The gold standard for information security management, reassuring clients about data confidentiality.
Shows we understand the full logistics picture, from back office to warehouse floor.
Essential for logistics and freight audit services, demonstrating domain expertise.
The workhorse of data analysis. A foundational skill for all our analysts.
Powers our advanced analytics and future AI/ML-driven predictive services.
See how we help organizations from startups to Fortune 500s transform their operations and drive measurable results.
"Our small team was completely buried in PO and invoice processing. Bringing LiveHelpIndia on board was like lifting a massive weight. They handle all the transactional work flawlessly, and my team can now focus on strategic sourcing and supplier management. Our efficiency has doubled."
Supply Chain Manager, Fusion Electronics
"I was skeptical about outsourcing our compliance documentation, but the security and process rigor at LiveHelpIndia won me over. Their SOC 2 and CMMI 5 certifications are not just paper on a wall—they live it. Our audit trails are perfect, and our risk has been significantly reduced."
COO, Precision Medical Devices
"The impact on our cash flow was almost immediate. The O2C team from LiveHelpIndia cut our invoicing time in half and their professional approach to receivables has reduced our DSO by 10 days. The ROI was clear within the first quarter."
Finance Director, Artisan Food Group
"We needed a partner who could provide 24/7 support for our global operations. LiveHelpIndia delivered. Their 'follow the sun' model means our back-office is always running. Issues that used to take days to resolve are now handled in hours. They are a true strategic partner."
VP of Operations, Global Industrial Parts
"As a small business, we can't afford a large back-office staff. LiveHelpIndia gives us the capability of a large corporation on a small business budget. Their BOM management service has been invaluable, preventing costly mistakes on the workshop floor."
Owner, Brooks Custom Furniture
"The integration with our SAP S/4HANA system was seamless. The LiveHelpIndia team had deep technical expertise and worked collaboratively with my IT staff. They weren't just a 'service provider'; they were part of the project team. The data they manage is cleaner than it has ever been."
IT Director, ChemCo Solutions
Whether you need a full managed solution, specific staff augmentation, or project-based support, we tailor our engagement to fit your operational maturity and business goals.
Ideal for clients wanting to outsource an entire function (e.g., AP, Inventory Control) and focus on outcomes, not management.
Timeline: Ongoing engagement
Fixed monthly fee per function or outcome-based pricing.
Ideal for clients who need specific skills to extend their existing team and want to maintain direct managerial control.
Timeline: Ongoing engagement, minimum 6 months
Fixed monthly fee per professional.
Ideal for one-time projects like data cleansing, system migration support, or backlog reduction.
Timeline: 2 weeks to 6 months, depending on scope
Fixed fee for the entire project.
When evaluating your options, it's clear that our AI-enabled managed service model provides the optimal balance of cost, control, and quality.
| Factor | LiveHelpIndia (AI-Enabled) | In-House Team | Traditional BPO |
|---|---|---|---|
| Cost | Up to 60% savings; predictable OpEx | High fixed costs (salaries, benefits, overhead) | Moderate savings; risk of hidden fees |
| Scalability | High (scale up/down in days) | Low (hiring/firing is slow and costly) | Moderate (often requires contract renegotiation) |
| Accuracy & Quality | Very High (99.5%+ via AI & CMMI 5) | Variable (dependent on individual skill/turnover) | Inconsistent (often lacks process maturity) |
| Technology | Includes AI, RPA, and analytics | Requires separate, significant capital investment | Labor-arbitrage model; limited tech investment |
| Visibility & Control | High (real-time dashboards & KPIs) | High (direct management, but often lacks data) | Low ('black box' with monthly reports) |
| Security | Very High (SOC 2, ISO 27001) | Variable (often lacks formal certifications) | Often a significant security risk |
Outsourcing isn't just about labor—it's about the intelligence, process, and technology behind the team. Our leadership brings over two decades of deep domain expertise in manufacturing, enterprise architecture, and AI-driven operations. When you choose LiveHelpIndia, you are backed by a team that doesn't just execute tasks; we solve complex business challenges.
Founder & CEO
Expert Enterprise Growth Solutions - For Startups and SMEs to Large Organizations. Over 20 years of driving global operational excellence and innovation in BPO/KPO sectors.
Founder & CFO
Expert Enterprise Architecture Solutions. Focused on the financial and structural integrity of our client engagements to ensure maximum ROI and sustainable growth.
Founder & COO
Expert Enterprise Technology Solutions. Architecting the operational frameworks that allow our teams to deliver high-quality support with AI-augmented efficiency.
Senior Manager - Enterprise Business Solutions
Specializing in complex supply chain business solutions, Angela bridges the gap between client operational needs and our delivery teams.
Divisional Manager - ITOps & SecOps
Certified Ethical Hacker and Enterprise Cloud Solutions Expert. Ensuring your data remains ironclad through rigorous security protocols.
Delivery Manager - Solutions Architect
Microsoft Certified Solutions Architect. Leads our technical integration efforts, ensuring our services plug seamlessly into your existing ERP and tech stack.
Outsourcing with us isn't just about labor arbitrage; it's about plugging into an engine of continuous innovation. We are constantly investing in AI and automation to move your back office up the maturity curve, from simple task execution to predictive, intelligent operations.
We use Robotic Process Automation (RPA) and AI-powered data capture to automate repetitive, rules-based tasks like data entry and validation. This is the baseline for efficiency and accuracy.
By analyzing the data we process, we identify bottlenecks, trends, and anomalies. Our dashboards provide you with business intelligence, not just data, to drive smarter decisions.
Our data science team is building models to move from reactive to proactive. This includes predicting late supplier deliveries, identifying invoices at risk of dispute, and forecasting short-term inventory needs.
We envision a future where Generative AI can automatically draft responses to supplier queries, generate summary reports on operational performance, and recommend process optimizations autonomously. This is the future of the intelligent back office.
We don't believe in a "one-size-fits-all" approach. Your supply chain operates within a unique regulatory, technical, and operational context. We deploy dedicated Industry Pods—teams trained specifically in the nuances of your sector—to ensure immediate, expert-level alignment with your business.
Your supply chain has unique terminology, compliance requirements, and operational rhythms. Our Industry Pods are not generic BPO teams; they are units curated for your specific vertical—whether that is Aerospace, Automotive, CPG, or Heavy Machinery.
