Ditch the HR Admin Chaos. We Manage Your Technology, So You Can Focus on Your People.
Stop wrestling with disjointed HR systems, costly licenses, and the constant need for specialized expertise. LiveHelpIndia provides end-to-end managed HRTech services to streamline your operations, cut costs by up to 60%, and unlock the strategic potential of your HR function.
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Why Partner with LiveHelpIndia for HRTech?
We're more than a vendor; we're your strategic partner in building a world-class HR function.
Deep Platform Expertise
Our certified experts manage complex platforms like Workday, SAP SuccessFactors, and Oracle HCM, so you don't have to hire expensive in-house specialists.
Ironclad Security & Compliance
With CMMI 5, SOC 2, and ISO 27001 certifications, we ensure your sensitive employee data is protected and your processes meet global compliance standards.
Proven & Measurable ROI
Reduce operational costs, improve efficiency, and avoid costly implementation errors. We focus on delivering tangible business outcomes, not just managing tasks.
Seamless System Integration
We eliminate data silos by integrating your disparate HR systems (ATS, HRIS, Payroll, LMS) into a unified, automated ecosystem for a single source of truth.
A True Scalable Partnership
From startups to enterprises, our services scale with your growth. We adapt to your needs, ensuring your HR technology always supports your business objectives.
Data-Driven Strategic Insights
We transform raw HR data into actionable analytics and dashboards, empowering you to make informed decisions on talent, engagement, and workforce planning.
24/7 Dedicated Support
Our global delivery model provides round-the-clock support for your HR systems and end-users, ensuring minimal downtime and maximum productivity.
Focus on Innovation
We proactively identify opportunities to optimize your HR processes with automation, AI, and best practices, keeping your organization ahead of the curve.
Accelerated Implementation
Leverage our experience and established methodologies to get your HR technology implemented, optimized, and delivering value faster than going it alone.
Our Comprehensive HRTech Outsourcing Services
We offer a full spectrum of managed services to handle every aspect of your HR technology lifecycle.
HRIS/HCM Platform Management
We take full ownership of your core HR system's administration, configuration, and maintenance, ensuring it runs flawlessly as the backbone of your operations.
- Expert administration for platforms like Workday, SAP SuccessFactors, Oracle HCM, and more.
- Regular updates, security patching, and performance tuning.
- User access control and role-based permission management.
Applicant Tracking System (ATS) Optimization
We streamline your recruitment pipeline by managing and optimizing your ATS to attract, track, and hire top talent more efficiently.
- Configuration of hiring workflows, career pages, and candidate communication.
- Integration with job boards and sourcing tools.
- Ensuring data integrity for accurate recruitment analytics.
Payroll & Benefits Administration Tech Support
We provide the technical support and system administration for your payroll and benefits platforms, ensuring accuracy, timeliness, and compliance.
- System configuration for payroll cycles, tax rules, and benefits plans.
- Troubleshooting processing errors and discrepancies.
- Secure data management for open enrollment and life event changes.
Learning Management System (LMS) Administration
We manage your LMS to deliver engaging and effective training programs, fostering employee development and ensuring compliance.
- Course and curriculum management, user enrollment, and progress tracking.
- Technical support for learners and instructors.
- Reporting on training effectiveness and completion rates.
Performance Management System Support
We administer your performance management tools to facilitate meaningful goal setting, feedback, and review cycles that drive employee growth.
- Configuration of review templates, goal-setting workflows, and 360-degree feedback.
- Ensuring system readiness for performance review periods.
- Training managers and employees on effective system usage.
Employee Onboarding/Offboarding Automation
We design and automate seamless onboarding and offboarding workflows, creating a positive employee experience from day one to the last.
- Automated account provisioning, equipment requests, and policy acknowledgments.
- Digital checklists and task assignments for all stakeholders.
- Secure and systematic de-provisioning and data archival during offboarding.
HR Tech Stack Integration Services
We connect your disparate HR applications into a cohesive ecosystem, eliminating manual data entry and creating a single source of truth.
- API-based integrations between HRIS, ATS, Payroll, and other systems.
- Development of custom middleware and data connectors.
- Ongoing monitoring and maintenance of integration health.
Custom HR Workflow Automation
We identify and automate repetitive, manual HR tasks, freeing up your team to focus on strategic initiatives that add real value.
- Automation of leave requests, expense reporting, and employee data updates.
- Building rule-based approval chains and notifications.
- Utilizing RPA and workflow tools to streamline complex processes.
AI-Powered HR Chatbot Implementation
We deploy intelligent chatbots to provide instant, 24/7 answers to common employee questions, reducing the burden on your HR team.
- Answers queries on policies, benefits, payroll, and leave balances.
- Integration with your knowledge base and HRIS for personalized responses.
- Escalation paths to human agents for complex issues.
Talent Management Tech Consulting
We provide strategic guidance on leveraging technology to improve succession planning, career pathing, and leadership development.
- Evaluation and selection of talent management software.
- Configuration of skills matrices and competency frameworks.
- Using data to identify high-potential employees and leadership gaps.
HR Data Analytics & Reporting
We transform your HR data into powerful insights, creating custom dashboards and reports to guide strategic workforce decisions.
- Development of KPIs and metrics for turnover, retention, D&I, and more.
- Building interactive dashboards in tools like Power BI or Tableau.
- Automated delivery of key reports to stakeholders.
Compliance & Security Management
We ensure your HR systems and data handling processes adhere to regulations like GDPR and CCPA, mitigating risk and ensuring data privacy.
- Regular security audits and vulnerability assessments of HR systems.
- Implementing data retention policies and access controls.
- Generating reports required for compliance audits.
Employee Self-Service Portal Management
We manage and enhance your ESS portals, empowering employees to handle their own HR tasks and find information quickly and easily.
- Ensuring portal content is up-to-date and easy to navigate.
- Configuring features for viewing pay stubs, updating personal info, and requesting time off.
- Improving the user experience to drive adoption and satisfaction.
HR Vendor Management
We act as the technical liaison with your various HR software vendors, managing relationships, support tickets, and contract renewals.
- Central point of contact for all technical issues and escalations.
- Tracking service level agreements (SLAs) to ensure vendor performance.
- Providing technical input during vendor evaluation and selection.
24/7 HR Tech Helpdesk Support
We provide round-the-clock technical support to your employees and HR team, resolving system issues promptly to maintain productivity.
- Multi-channel support via chat, email, and phone.
- Tier 1 and Tier 2 troubleshooting for all your HR applications.
- A comprehensive knowledge base for quick issue resolution.
Our Proven 4-Step Process
We follow a structured methodology to ensure your HRTech transformation is seamless and successful.
1. Discover & Strategize
We conduct a deep dive into your current processes, pain points, and goals. We then co-create a strategic roadmap for your HR technology ecosystem.
2. Implement & Integrate
Our experts handle the technical heavy lifting of configuration, data migration, and system integration, ensuring a smooth and efficient setup.
3. Manage & Support
We take over the day-to-day administration, monitoring, and user support for your HR systems, guaranteeing operational excellence and reliability.
4. Optimize & Innovate
We continuously analyze performance and provide data-driven recommendations for process improvements, automation, and new features to maximize your ROI.
Success Stories in HRTech Transformation
SaaS / Technology
Mid-Sized SaaS Firm Unifies Disparate HR Systems
A fast-growing SaaS company with 500+ employees was struggling with a fragmented HR tech stack. Their ATS, HRIS, and payroll systems didn't communicate, leading to manual data entry, errors, and a poor candidate experience. This inefficiency was hampering their ability to scale and hire top talent quickly.
"LiveHelpIndia didn't just connect our systems; they re-engineered our entire HR workflow. The efficiency gains were immediate and substantial. Our HR team is finally free to be strategic."
- Sarah P., VP of People Operations
Our Solution:
- Conducted a full audit of their existing HR tech stack and workflows.
- Developed and implemented a robust API-based integration strategy.
- Automated the entire employee lifecycle from candidate application to payroll entry.
- Provided ongoing managed services for the integrated platform.
Healthcare
Healthcare Provider Achieves Robust Compliance and Reporting
A regional healthcare provider faced significant challenges with compliance reporting and data security. Their existing HCM platform was underutilized, and the HR team spent countless hours manually compiling data for audits, leading to a high risk of errors and non-compliance.
"The custom compliance dashboards they built are a game-changer. What used to take us a week now takes a click. We passed our recent audit with flying colors, thanks to their expertise."
- David Chen, Chief Compliance Officer
Our Solution:
- Took over the management and optimization of their existing Oracle HCM.
- Developed custom, automated compliance dashboards for real-time monitoring.
- Implemented stricter access controls and data security protocols.
- Trained the HR team on leveraging the system's full reporting capabilities.
Startup / High-Growth
Startup Scales HR Operations 3x Without Increasing Headcount
A venture-backed startup was experiencing explosive growth, tripling its employee base in one year. Their manual HR processes, run on spreadsheets, were completely broken. They needed an enterprise-grade HR tech stack implemented quickly and managed cost-effectively to support their scale.
"As a founder, I can't afford a massive internal HR team. LiveHelpIndia gave us the power of a full HR tech department for a fraction of the cost. They've been critical to our growth."
- Michael B., CEO & Founder
Our Solution:
- Designed and implemented a scalable, cost-effective HR tech stack using modern cloud platforms.
- Automated the entire onboarding process to handle high-volume hiring.
- Provided a fully managed service, acting as their outsourced HR tech team.
- Scaled support and system capabilities in lockstep with their employee growth.
Platforms & Technologies We Master
Our team has certified expertise across the entire HR technology landscape.
Serving Diverse Industries
We tailor our HRTech solutions to the unique challenges of your industry.
Technology & SaaS
Healthcare
Financial Services
Manufacturing
Retail & E-commerce
Professional Services
What Our Clients Say
"Their team integrated our ATS and HRIS in record time. The level of expertise and professionalism was outstanding. We've seen a 50% reduction in manual data entry."
"As a CHRO, data security is my top priority. LiveHelpIndia's commitment to compliance and their SOC 2 certification gave us the confidence to outsource our HRIS management."
"The 24/7 helpdesk support has been a lifesaver for our global team. Our employees get instant answers to their system questions, and our HR team can focus on strategy."
"We thought a custom workflow automation project would be too complex and expensive. LiveHelpIndia delivered a solution that saved us 20 hours a week for a fraction of the cost."
"The analytics dashboards they built gave us visibility into our workforce that we never had before. We're now making data-driven decisions about talent and retention."
"Their free-replacement guarantee gave us peace of mind. The team they assigned has been fantastic, but knowing we had that safety net was key to our decision."
Frequently Asked Questions
HRTech outsourcing is the practice of partnering with a specialized third-party provider, like LiveHelpIndia, to manage the technical aspects of your Human Resources technology stack. This includes system administration, integration, user support, automation, and data analytics for platforms like your HRIS, ATS, Payroll, and LMS.
Traditional HRO often involves outsourcing entire HR functions like payroll processing or benefits administration. HRTech outsourcing focuses specifically on the technology that powers those functions. We manage the software and systems, empowering your internal HR team to use them more effectively and strategically, rather than replacing your team.
Absolutely. Data security is paramount. We are a SOC 2, ISO 27001, and CMMI Level 5 certified company. We adhere to strict data protection protocols, including robust access controls, encryption, and regular security audits, to ensure your sensitive information is always protected and compliant with regulations like GDPR.
Yes. Our experts have deep experience across a wide range of leading HR platforms (Workday, SAP SuccessFactors, Oracle, etc.) and niche solutions. Our primary goal is to optimize and manage the technology you already have. If needed, we can also provide expert guidance on selecting and implementing new software that better fits your needs.
Clients typically see a significant ROI through several channels: direct cost savings (up to 60%) on internal salaries and software licenses, increased operational efficiency through automation, reduced risk of costly compliance errors, and improved employee retention due to a better technology experience. We work with you to define and track the metrics that matter most to your business.
Ready to Transform Your HR Operations?
Let's talk about how our managed HRTech services can free your team from administrative burdens and unlock their strategic potential. Schedule a free, no-obligation consultation with our experts today.
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