Managed HRTech Back Office Services: Scale Your People Operations, Not Your Payroll
Free your HR team from administrative burdens. We combine expert teams with leading HR technology to manage your payroll, benefits, compliance, and data—flawlessly.
Automate Your HR Back Office Explore Our Services
THE STRATEGIC SHIFT
Stop Drowning in HR Admin. Start Driving Business Value.
Your HR team holds the key to talent acquisition, retention, and company culture. Yet, they're bogged down by endless administrative tasks: payroll corrections, benefits queries, compliance paperwork, and manual data entry. This isn't just inefficient; it's a strategic bottleneck. By outsourcing your HR back office to LiveHelpIndia, you empower your team to focus on what truly matters—your people. We provide the operational backbone, powered by leading HR technology and CMMI Level 5 certified processes, so you can build a world-class employee experience and a more profitable business.
Why Partner with LiveHelpIndia for HR Back Office?
Ironclad Data Security
Your HR data is your most sensitive asset. We protect it with enterprise-grade security protocols, including SOC 2 and ISO 27001 certifications, ensuring compliance and peace of mind.
Drastic Cost Reduction
Reduce your HR operational overhead by up to 60%. Eliminate costs associated with in-house hiring, training, salaries, benefits, and infrastructure. Get predictable, transparent pricing.
Access Niche Expertise
Instantly gain a team of specialists in payroll, benefits administration, HRIS management, and multi-state compliance—expertise that's difficult and expensive to build internally.
Unmatched Scalability
Whether you're a fast-growing startup or a global enterprise, our services scale with you. Effortlessly manage HR operations through hiring surges, M&A activities, or market shifts.
Process Excellence
Leverage our CMMI Level 5 certified processes for unparalleled accuracy and efficiency. We eliminate errors in payroll, ensure compliance, and streamline your entire HR workflow.
Improved Employee Experience
Provide your employees with timely and accurate support for their HR queries. A smooth back-office operation directly translates to higher employee satisfaction and retention.
Focus on Strategy
Free your internal HR team from transactional tasks. Allow them to focus on strategic initiatives like talent development, succession planning, and building a strong company culture.
Technology Agnostic
We work with your existing HRIS, payroll, and benefits platforms (Workday, BambooHR, ADP, etc.) or help you implement best-in-class systems for optimal performance.
24/7 Operations
Our global delivery model ensures your HR back office runs around the clock. We handle tasks overnight, so your team starts their day with completed work, not a growing to-do list.
Our Comprehensive HRTech Back Office Services
We offer a full spectrum of managed services to cover every aspect of your HR administrative lifecycle. Our solutions are designed to integrate seamlessly, providing a robust, unified back office that supports your business goals.
End-to-End Payroll Processing
Ensure your employees are paid accurately and on time, every time. We manage the entire payroll cycle, from data collection to final disbursement and tax filings.
- Multi-state and multi-country payroll execution.
- Garnishment and deduction management.
- Error-free processing with multi-level audits.
Benefits Administration Support
Streamline the administration of your employee benefits programs, including health insurance, retirement plans, and ancillary benefits, ensuring accuracy and compliance.
- Enrollment processing and eligibility tracking.
- Carrier invoice reconciliation.
- Management of qualifying life events.
Compensation Data Management
Maintain accurate and confidential compensation data to support salary reviews, bonus calculations, and equity administration, ensuring data integrity for strategic decisions.
- Salary structure and band maintenance.
- Incentive and commission calculation support.
- Equity and stock option administration.
Expense Report Processing
Automate and manage the employee expense reimbursement process, ensuring policy compliance, timely payments, and accurate financial reporting.
- Receipt verification and policy checks.
- Integration with accounting systems.
- Faster reimbursement cycles for employees.
Time & Attendance Management
Administer your timekeeping systems to ensure accurate tracking of work hours, overtime, and leave, providing reliable data for payroll and compliance.
- Timesheet verification and approvals.
- Paid Time Off (PTO) accrual tracking.
- Reporting on attendance and absenteeism.
HRIS Data Management & Integrity
Serve as the gatekeepers of your HR Information System (HRIS), ensuring all employee data is accurate, up-to-date, and securely managed across its lifecycle.
- New hire data entry and system setup.
- Regular data audits and cleansing.
- Management of employee status changes.
Compliance & Regulatory Reporting
Navigate the complex landscape of labor laws and regulations. We manage mandatory reporting to keep you compliant with federal, state, and local requirements.
- EEO-1, VETS-4212, and OSHA reporting.
- ACA (Affordable Care Act) reporting.
- Audit support for internal and external reviews.
HR Analytics & Dashboarding
Transform your raw HR data into actionable insights. We prepare and manage reports on key metrics like headcount, turnover, and diversity for strategic planning.
- Custom report generation.
- Data preparation for executive dashboards.
- Key performance indicator (KPI) tracking.
Employee File Management
Digitize and maintain compliant, secure, and organized employee records, ensuring easy access for authorized personnel and readiness for audits.
- Digital document storage and archiving.
- I-9 and E-Verify compliance management.
- Secure handling of sensitive documents.
Vendor & Contract Administration
Manage the administrative side of your HR vendor relationships, from contract tracking to invoice processing, ensuring you get maximum value from your partners.
- HR vendor contract repository management.
- Invoice processing and reconciliation.
- Performance and SLA tracking support.
Onboarding & Offboarding Admin
Create a seamless and positive experience for new hires and departing employees by managing all the critical back-end administrative tasks efficiently.
- Background check and reference check coordination.
- System access provisioning and de-provisioning.
- Final paycheck and exit documentation processing.
Leave of Absence (LOA) Administration
Manage the complexities of employee leaves (FMLA, disability, etc.), ensuring compliance with regulations and consistent application of company policies.
- Leave eligibility tracking and paperwork management.
- Coordination with payroll for pay adjustments.
- Communication with employees on leave status.
Employee Query Resolution (Tier 1)
Act as the first point of contact for employee questions related to payroll, benefits, and HR policies, freeing up your strategic HR partners for more complex issues.
- Handling common questions via email or chat.
- Providing access to standard HR forms and documents.
- Escalation of complex issues to your internal team.
Recruitment Coordination Support
Provide administrative support to your talent acquisition team, handling scheduling, system updates, and communication to accelerate the hiring process.
- Interview scheduling and coordination.
- Applicant Tracking System (ATS) data entry.
- Offer letter generation and distribution.
Training & Development Admin
Support your L&D initiatives by managing the logistics of training programs, from scheduling and enrollment to tracking completion and feedback.
- Learning Management System (LMS) administration.
- Training session scheduling and logistics.
- Tracking of training completion and certifications.
Ready to Transform Your HR Operations?
Let's discuss how our managed back office services can reduce your costs, mitigate compliance risks, and empower your HR team to become a strategic powerhouse. Schedule a no-obligation consultation today.
Request A Free ConsultationSuccess Stories: Real Results for Our Clients
Scaling HR Operations for a Hyper-Growth SaaS Company
Industry: Technology (SaaS)
Client Overview: A Series C funded SaaS company experiencing explosive growth, scaling from 150 to 400 employees in 18 months. Their small, overworked HR team was struggling to manage the administrative demands of rapid hiring, multi-state payroll, and benefits administration, leading to errors and a poor onboarding experience.
"LiveHelpIndia became our HR operational core overnight. They cleaned up our data, streamlined our payroll, and gave us the bandwidth to actually focus on building a great culture during our most critical growth phase. We couldn't have scaled this fast without them." - Sarah Jenkins, VP of People, InnovateTech
The Challenge
- Inaccurate and delayed payroll processing due to complex commissions and multi-state compliance.
- A chaotic onboarding process that was failing to engage new hires effectively.
- Lack of reliable HR data for strategic workforce planning.
- The internal HR team was completely reactive, with no time for strategic initiatives.
Our Solution
- Deployed a dedicated team to take over end-to-end payroll and benefits administration.
- Implemented a standardized HRIS data management protocol, ensuring 100% data accuracy.
- Streamlined the administrative side of onboarding, from background checks to system provisioning.
- Provided regular, customized HR analytics reports to support executive decision-making.
Optimizing HR Compliance for a Professional Services Firm
Industry: Consulting
Client Overview: A 500-employee consulting firm with operations across 25 states. They faced significant compliance challenges related to varied state labor laws, leave management (FMLA), and benefits regulations. Their HR generalists were spending an inordinate amount of time on compliance research and paperwork, risking costly penalties.
"The compliance burden was our biggest headache. LiveHelpIndia's team brought deep expertise in multi-state regulations that we simply didn't have. They've become our safety net, ensuring our reports are filed correctly and our leave administration is flawless. The peace of mind is invaluable." - David Chen, COO, Strategy Partners LLC
The Challenge
- High risk of non-compliance with complex state and federal labor laws.
- Inconsistent and manual process for managing FMLA and other leaves of absence.
- Difficulty in generating accurate reports for EEO-1 and ACA filings.
- Significant time wasted by senior HR staff on administrative compliance tasks.
Our Solution
- Assigned a compliance-focused team to manage all regulatory reporting and employee file management.
- Established a centralized and standardized process for all leave of absence administration.
- Took ownership of generating and filing all mandatory government reports, ensuring timeliness and accuracy.
- Implemented regular audits of HR data and processes to proactively identify and mitigate compliance risks.
Enhancing HR Data Integrity for a National Retail Chain
Industry: Retail
Client Overview: A large retail enterprise with over 10,000 employees across hundreds of locations. Their decentralized HR model resulted in inconsistent data entry into their Workday HRIS. This "dirty data" hampered their ability to perform accurate workforce analytics, manage benefits effectively, and ensure smooth payroll operations.
"We had a classic 'garbage in, garbage out' problem with our HRIS. LiveHelpIndia's data management team was methodical and relentless. They cleaned our entire database and put in place the controls to keep it clean. For the first time, we trust our HR data to make critical business decisions." - Maria Rodriguez, Director of HR Operations, ValueMart
The Challenge
- High volume of data errors in their HRIS, impacting every downstream process.
- Inability to generate reliable reports for leadership.
- Frequent payroll discrepancies caused by incorrect employee data.
- Excessive time spent by the internal team on manual data correction and validation.
Our Solution
- Conducted a massive, one-time data cleansing project to correct historical inaccuracies in the HRIS.
- Took over all HR data entry and maintenance tasks, enforcing strict data governance standards.
- Implemented a schedule of regular, automated data audits to catch and fix errors proactively.
- Became the central point of contact for all employee data changes, ensuring consistency and accuracy.
Our Proven Transition & Delivery Process
We make the transition to outsourced HR back office services seamless and risk-free. Our structured methodology ensures a smooth handover, rapid value delivery, and continuous improvement.
Discovery & Scoping
We conduct deep-dive workshops to understand your current processes, pain points, technology stack, and desired outcomes. We map every workflow to create a detailed Statement of Work (SOW).
Solution Design & Team Assembly
We design a custom solution and assemble a dedicated team with the right skills for your specific needs. We define KPIs, communication protocols, and governance structures.
Transition & Knowledge Transfer
Our implementation team works alongside yours to document processes and transfer knowledge. We conduct parallel runs to ensure accuracy and readiness before go-live.
Go-Live & Steady-State Operations
We take full ownership of the outsourced processes. Your dedicated account manager provides regular performance reports and acts as your single point of contact for seamless communication.
Technology We Master
Our teams are proficient in the industry's leading HRIS, Payroll, and ATS platforms. We work within your existing tech stack to maximize your investment and ensure seamless integration.
Flexible Engagement Models That Fit Your Needs
Dedicated Team Model
An entire team of HR back office specialists works exclusively for you as a seamless extension of your in-house operations. Ideal for high-volume, complex needs requiring deep integration.
Managed Services Model
We take full ownership of specific HR functions (e.g., payroll, benefits admin) and deliver against pre-defined SLAs. You get guaranteed outcomes without managing the day-to-day process.
Project-Based Services
Engage us for specific, time-bound projects like HRIS data migration, historical data cleanup, or support during M&A activities. Perfect for one-time needs with clear deliverables.
Serving Diverse Industries
While our HR back office solutions are adaptable to any sector, we have deep, specialized experience supporting the unique challenges of these industries:
Technology & SaaS
Managing rapid growth, complex compensation (stock options, commissions), and the need for a stellar employee experience to attract and retain top tech talent.
Professional Services
Handling project-based time tracking, complex expense reporting, and multi-state compliance for a distributed workforce of consultants and client-facing professionals.
Healthcare
Navigating intricate compliance requirements (HIPAA), managing complex credentialing and licensing data, and administering benefits for a diverse 24/7 workforce.
Financial Services
Ensuring stringent data security and regulatory compliance, managing complex bonus and commission structures, and supporting rigorous background check processes.
Retail & E-commerce
Administering HR for a large, often part-time and seasonal workforce, managing high-volume turnover, and ensuring consistency across multiple locations.
Manufacturing
Managing time and attendance for shift workers, administering safety compliance documentation, and handling union-related payroll and benefits complexities.
Meet Some of Our Experts
Kuldeep K.
Founder & CEO - Expert Enterprise Growth Solutions
Amit A.
Founder & COO - Expert Enterprise Technology Solutions
Abhishek P.
Founder & CFO - Expert Enterprise Architecture Solutions
Dilip B.
Manager, Certified Customer Experience; BPO, KPO Services
What Our Clients Say
"Outsourcing our payroll and benefits admin to LiveHelpIndia was the best decision we made last year. Our payroll is now flawless, and my team has been freed up to focus on culture and talent development. They are true partners."
"The complexity of managing HR compliance across 15 states was overwhelming. LiveHelpIndia's team brought immediate expertise and structure. Their process-driven approach gives us complete confidence that we are compliant."
"We needed to clean up years of inconsistent HRIS data. The project seemed impossible internally. LiveHelpIndia executed a full data audit and migration flawlessly and now manages our data with incredible precision. We finally trust our numbers."
"As a non-profit, every dollar counts. LiveHelpIndia delivered significant cost savings while simultaneously improving the quality of our HR operations. Their team is responsive, professional, and truly understands our mission."
"Their team integrated with our existing tech stack (BambooHR and Gusto) without a hitch. The transition was smooth, and they were operating independently within weeks. It felt like we instantly hired a full, expert HR ops team."
"The 24/7 operational model is a game-changer. Our US-based HR managers wake up to completed administrative tasks and resolved employee queries. It has massively increased our team's productivity and strategic output."
Our Commitment to Excellence, Recognized Globally
Frequently Asked Questions
Data security is our highest priority. We are SOC 2 and ISO 27001 certified, employing multi-layered security protocols including data encryption, access controls, regular security audits, and secure infrastructure. All team members undergo rigorous background checks and continuous training on data privacy and confidentiality.
Our teams are technology-agnostic and highly adaptable. We have extensive experience with major HRIS (Workday, BambooHR, SAP SuccessFactors), Payroll (ADP, Gusto, Paychex), and ATS platforms. We work directly within your existing systems to ensure a seamless workflow and maximize your technology ROI.
A typical transition takes between 4 to 8 weeks, depending on the complexity of the services. Our structured process includes detailed process mapping, knowledge transfer, and parallel run phases to ensure a smooth, risk-free handover with no disruption to your operations.
You will have a dedicated Account Manager as your single point of contact. We establish clear communication protocols using your preferred tools, whether it's email, Slack, Microsoft Teams, or regular video calls, ensuring you always have visibility and control.
Your satisfaction is guaranteed. We offer a free replacement policy. If any member of your dedicated team is not meeting expectations, we will replace them quickly and handle the knowledge transfer at zero cost to you, ensuring continuity of service.
Absolutely. We have deep expertise in managing the complexities of multi-state and international HR administration, including payroll tax laws, benefits regulations, and labor law compliance, ensuring you stay compliant wherever your employees are located.
Take the First Step Towards a Smarter HR Back Office
Let's Start a Conversation
Discover how much time and money you can save while improving your HR operations. Fill out the form, and one of our HR solutions consultants will contact you to schedule a free, no-obligation assessment of your needs.
What to expect:
- A brief discussion to understand your challenges.
- An analysis of your current HR back office workload.
- A customized proposal outlining potential cost savings and efficiency gains.
- Complete confidentiality and a pressure-free conversation.