Stop Drowning in Paperwork. Start Focusing on Patients.
AI-Powered Healthcare Back Office Outsourcing Services That Cut Costs, Ensure Compliance, and Accelerate Your Revenue Cycle.
Is your practice buried under administrative tasks? From complex medical billing and coding to endless patient scheduling and insurance verifications, the non-clinical workload is overwhelming your staff and hurting your bottom line. You went into healthcare to care for patients, not to fight with paperwork. It's time for a change.
Request A Free Consultation Learn How It WorksTrusted by Leading Healthcare Providers & Recognized by the Industry
Why Healthcare Leaders Choose Us
We're not just another BPO provider. We are your strategic partner in operational excellence, combining deep healthcare domain expertise with cutting-edge AI to deliver results that directly impact patient care and your financial health.
Ironclad HIPAA Compliance
Rest easy knowing your patient data is protected. Our SOC 2 and ISO 27001 certified processes are built from the ground up for HIPAA compliance, featuring rigorous security protocols, regular audits, and continuous staff training.
Drastic Cost Reduction
Reduce your operational overhead by up to 60%. Our efficient, AI-augmented global delivery model allows you to access top-tier talent and technology without the prohibitive costs of hiring and managing a large in-house team.
Revenue Cycle Acceleration
Get paid faster and reduce denials. Our expert teams optimize every step of your revenue cycle, from accurate coding to aggressive follow-up, significantly improving your clean claim rate and shortening your payment cycles.
Deep EMR/EHR Expertise
No learning curve. Our specialists are proficient in all major EMR/EHR platforms, including Epic, Cerner, and Athenahealth. We integrate seamlessly into your existing workflows from day one, ensuring zero disruption.
Focus on Patient Care
Liberate your clinical staff from administrative burdens. By outsourcing your back-office tasks, you empower your team to dedicate their time and energy to what truly matters: providing exceptional patient care.
Transparent Performance
You don't lose control; you gain clarity. We provide real-time dashboards and detailed reporting on key performance indicators (KPIs), giving you unprecedented visibility into your operational efficiency and financial health.
Scalability on Demand
Grow your practice without the growing pains. Our flexible model allows you to scale your back-office support up or down instantly in response to changing patient volumes, ensuring you only pay for what you need.
24/7 Operational Support
Your back office never sleeps. Our round-the-clock operations ensure tasks like payment posting and claim submissions are processed overnight, so your team starts each day with a clean slate and up-to-date information.
Proven, Seamless Transition
We make switching easy. Our dedicated onboarding specialists manage the entire transition process, from workflow mapping to system integration, guaranteeing a smooth, disruption-free launch. Your operations won't miss a beat.
Our Healthcare Back Office Services
We offer a complete suite of AI-enhanced back-office services designed to optimize every non-clinical aspect of your healthcare practice. Our solutions are tailored to your specific needs, ensuring efficiency, compliance, and financial growth.
Medical Billing & Coding
Maximize reimbursements with our certified coders (CPC, CCS) who ensure accuracy with ICD-10, CPT, and HCPCS codes, drastically reducing errors and denials.
- AI-assisted code suggestions for improved accuracy.
- Regular audits to ensure compliance and identify revenue opportunities.
- Specialty-specific coding expertise across dozens of medical fields.
Accounts Receivable & Denial Management
We aggressively pursue unpaid claims and analyze denial patterns to fix root causes, recovering revenue that would otherwise be lost and improving future claim submissions.
- Systematic analysis of denial reasons to prevent future occurrences.
- Prioritized follow-up on high-value and aging claims.
- Significant reduction in A/R days and write-offs.
Charge Entry & Payment Posting
Ensure every service is accurately charged and every payment is promptly posted. Our meticulous process guarantees a clean, transparent, and up-to-date financial picture.
- Automated ERA/EFT posting for speed and accuracy.
- Daily reconciliation to ensure all payments are accounted for.
- Identification of underpayments and secondary billing opportunities.
Insurance Eligibility Verification
Prevent front-end denials by verifying patient eligibility and benefits in real-time before appointments. This simple step dramatically improves your clean claim rate and patient satisfaction.
- Automated and manual verification for comprehensive coverage details.
- Reduces claim rejections due to eligibility issues by over 95%.
- Provides patients with clear, upfront cost estimates.
Prior Authorization & Pre-Certification
Navigate the complex web of payer requirements with our dedicated prior authorization team. We manage the entire process, securing approvals efficiently to prevent treatment delays and claim denials.
- Proactive management of authorization requests and renewals.
- Expertise in payer-specific guidelines and submission portals.
- Reduces administrative burden on clinical staff.
Patient Appointment Scheduling
Optimize your schedule and reduce no-shows with our 24/7 appointment management service. We handle inbound calls, outbound reminders, and rescheduling, keeping your calendar full.
- Integration with your existing EMR/PM system for real-time updates.
- Automated SMS and email reminders to reduce no-show rates.
- Improved patient access and satisfaction.
Patient Registration & Demographics Entry
Ensure clean claims from the start with accurate and complete patient data entry. Our team meticulously verifies all demographic and insurance information, preventing costly downstream errors.
- Multi-point verification of patient information.
- Reduces errors that lead to common claim denials.
- Creates a reliable foundation for the entire revenue cycle.
Referral Management
Streamline the coordination of care with our efficient referral management services. We handle incoming and outgoing referrals, ensuring all necessary documentation is complete and transmitted promptly.
- Timely processing of referral requests to avoid care delays.
- Coordination with specialists and other providers.
- Improves care continuity and patient experience.
Patient Helpdesk & Billing Inquiries
Provide your patients with a professional and compassionate point of contact for their billing questions. Our trained agents handle inquiries, process payments, and set up payment plans.
- Reduces call volume to your front-office staff.
- Improves patient satisfaction with the billing process.
- Accelerates patient payments and collections.
Medical Records Indexing & Management
Organize and maintain your patient records with our secure and efficient indexing services. We ensure documents are correctly filed and easily accessible within your EMR system.
- Accurate scanning, indexing, and filing of all medical documents.
- Ensures a complete and organized patient chart.
- Supports clinical decision-making and compliance requirements.
Provider Credentialing Services
Keep your providers enrolled and in-network with all necessary payers. We manage the entire credentialing and re-credentialing lifecycle, preventing revenue loss due to lapsed credentials.
- End-to-end management of applications and renewals.
- Proactive monitoring of expiration dates and requirements.
- Ensures uninterrupted billing and provider participation.
Medical Transcription
Convert physician dictations into accurate, formatted medical reports. Our transcriptionists are experts in medical terminology and can deliver high-quality documents with fast turnaround times.
- HIPAA-compliant platform for secure audio file transfer.
- High accuracy rates and adherence to formatting guidelines.
- Supports timely completion of patient records.
Healthcare Data Analytics & Reporting
Turn your operational data into actionable insights. We provide custom reports and dashboards that track key metrics, identify trends, and highlight opportunities for financial and operational improvement.
- Analysis of billing, collections, and denial trends.
- Benchmarking against industry standards.
- Data-driven recommendations to improve performance.
Virtual Medical Scribe Services
Allow physicians to focus on patients, not note-taking. Our remote scribes listen in on appointments (with consent) and document the encounter in real-time directly into the EMR.
- Reduces physician burnout and administrative workload.
- Improves chart quality, completeness, and timeliness.
- Increases physician productivity and patient throughput.
Compliance & Audit Support
Stay prepared for audits and ensure ongoing compliance. We assist with internal audits, help prepare for external reviews (like RAC audits), and ensure your processes adhere to all regulations.
- Regular reviews of coding and billing accuracy.
- Support for documentation requests from payers.
- Reduces compliance risks and potential penalties.
Ready to Transform Your Practice?
Discover how much you can save and how quickly you can improve your revenue cycle. Schedule a free, no-obligation consultation with one of our healthcare BPO specialists today.
Get Your Free AnalysisYour Seamless Transition to Efficiency
We've perfected a four-step process that guarantees a smooth, transparent, and effective transition, minimizing disruption and maximizing results from day one.
Discovery & Analysis
We start with a deep dive into your current workflows, systems, and pain points. Our experts collaborate with your team to understand your unique challenges and goals, establishing clear KPIs for success.
Custom Solution Design
Based on our analysis, we design a tailored back-office solution. This includes creating detailed process maps, defining communication protocols, and configuring our systems to integrate seamlessly with yours.
Implementation & Training
Our dedicated onboarding team manages the entire implementation. We handle system setup, train our assigned specialists on your specific protocols, and conduct a phased rollout to ensure a smooth, error-free transition.
Operate & Optimize
Once live, we manage your day-to-day operations while providing you with complete transparency through real-time dashboards. We continuously monitor performance, identify optimization opportunities, and hold regular reviews to ensure we're exceeding your goals.
Success Stories
Case Study: Scaling a Multi-Specialty Clinic
Industry: Outpatient Care
Client Overview: A rapidly growing multi-specialty clinic with 5 locations and 40+ providers was struggling with inconsistent billing processes, high staff turnover in their billing department, and a denial rate creeping above 15%. Administrative burdens were preventing them from focusing on strategic growth and patient experience.
"LiveHelpIndia didn't just take over our billing; they re-engineered it. Our A/R days dropped dramatically, and for the first time, I have clear visibility into the financial health of each location. It was a game-changer for our growth."
- Sarah Jenkins, COO, MedPlex Health Group
Key Challenges
- Inconsistent coding across different specialties.
- High denial rate due to registration and eligibility errors.
- Lack of a centralized system for tracking A/R and follow-ups.
- Difficulty scaling the in-house billing team to keep up with growth.
Our Solution
We implemented a comprehensive RCM solution:
- Assigned specialty-specific coding and billing teams.
- Deployed a front-end eligibility verification process for all appointments.
- Established a centralized, AI-driven A/R follow-up system.
- Provided a scalable team that could adjust to their growth trajectory.
Case Study: Streamlining a Regional Dental Group
Industry: Dental Care
Client Overview: A 12-location dental service organization (DSO) was facing challenges with insurance verification and claims processing. Each office handled its own billing, leading to inefficiencies, varied results, and compliance risks. They needed a standardized, expert solution to improve collections and free up office managers.
"The biggest impact was on our office managers. By outsourcing insurance verification and claims, they could finally focus on patient experience and team leadership. Our collections improved, but the improvement in office morale was priceless."
- Dr. Mark Chen, Founder, SmileBright Dental Partners
Key Challenges
- Time-consuming and often inaccurate insurance eligibility checks.
- High volume of small-dollar claims that were often neglected.
- Lack of expertise in complex dental coding and attachments.
- Inconsistent patient collections processes across locations.
Our Solution
We provided a centralized dental back-office team:
- Implemented a 24-hour advance eligibility verification process.
- Took over all dental claim submissions, including necessary attachments.
- Managed A/R follow-up for both insurance and patient balances.
- Standardized patient statement and follow-up procedures.
Case Study: Revitalizing a Small Community Hospital's RCM
Industry: Hospital/Inpatient Care
Client Overview: A 50-bed community hospital was struggling with cash flow due to an aging A/R and a lack of specialized staff for coding and follow-up. They were facing significant financial pressure and needed to optimize their revenue cycle without a large capital investment in new technology or staff.
"LiveHelpIndia's team became an extension of our own. Their expertise in hospital billing and aggressive A/R management was instrumental in stabilizing our finances. They delivered on their promises and gave us the breathing room we needed to thrive."
- David Rodriguez, CFO, Lakeside Community Hospital
Key Challenges
- A significant backlog of aged A/R over 120 days.
- Shortage of certified coders for both inpatient and outpatient services.
- High rate of denials for medical necessity and pre-authorization.
- Manual and inefficient payment posting and reconciliation processes.
Our Solution
We acted as their full RCM department:
- Deployed a dedicated team to clear the A/R backlog.
- Provided certified coders to ensure accurate and compliant billing.
- Took over the pre-authorization process for all scheduled procedures.
- Automated payment posting and provided detailed financial reporting.
Technology & Platforms We Master
Our teams are experts in the software that runs your practice. We work within your existing technology stack, ensuring seamless integration and maximizing the value of your investments.
Healthcare Verticals We Serve
Our experience spans the entire healthcare ecosystem. We understand the unique challenges and billing nuances of your specific field.
Hospitals & Health Systems
Private Physician Practices
Dental Clinics & DSOs
Multi-Specialty Clinics
Diagnostic & Imaging Labs
Urgent Care Centers
Medical Billing Companies
Telehealth Providers
Meet the Experts Driving Your Success
Our team is composed of seasoned veterans in healthcare administration, technology, and process optimization. We bring decades of collective experience to solve your most pressing back-office challenges.
Kuldeep K.
Founder & CEO - Expert in scaling healthcare operations and driving growth through technology-enabled services.
Amit A.
Founder & COO - Specialist in enterprise technology solutions and process automation for the healthcare sector.
Abhishek P.
Founder & CFO - Architect of financial strategies and ROI models for healthcare BPO engagements.
Dilip B.
Manager, Certified Customer Experience - Leads our healthcare BPO delivery, ensuring quality, compliance, and client satisfaction.
Engagement Models Designed for You
We understand that every practice is unique. That's why we offer flexible engagement models to match your specific needs, budget, and goals.
Dedicated Team Model
An entire team of specialists works exclusively for you as a seamless extension of your in-house staff. Ideal for large practices or hospitals needing significant, dedicated support.
Managed Services Model
We take full ownership of specific processes (e.g., the entire RCM lifecycle). You define the outcomes, and we manage the people, processes, and technology to deliver them. You pay a predictable monthly fee or a percentage of collections.
Project-Based Model
Perfect for specific, one-time needs like clearing an aged A/R backlog, conducting a coding audit, or managing a credentialing project. A defined scope, timeline, and fixed price.
What Our Clients Are Saying
"The transition was unbelievably smooth. The LiveHelpIndia team had our processes mapped and were operating independently within two weeks. Their expertise in our EMR was evident from day one. It felt less like outsourcing and more like hiring a team of superstars."
Mid-Atlantic Orthopedics (Strategic, $5M ARR)
"As a CFO, I'm all about the numbers. LiveHelpIndia delivered a 45% reduction in our back-office costs while simultaneously decreasing our denial rate by 5 points. The ROI was clear within the first quarter. I highly recommend them."
Cornerstone Community Hospital (Enterprise, >$10M ARR)
"We're a small but busy pediatric clinic. We couldn't afford a full-time biller but were drowning in paperwork. LiveHelpIndia's managed service was the perfect fit. They handle everything, and our cash flow has never been more consistent."
Bright Start Pediatrics (Standard,
"Data security was my biggest concern. The LiveHelpIndia team walked me through their entire HIPAA compliance and security protocol. Their certifications (SOC 2, ISO 27001) and transparent processes gave me the confidence to move forward. They take security as seriously as we do."
Regional Diagnostic Imaging (Enterprise, >$10M ARR)
"Their denial management team is relentless. They recovered over $200k in aged claims we had practically written off. Their systematic approach to appeals and follow-ups is something our in-house team could never replicate."
Advanced Surgery Center (Strategic, $8M ARR)
"The 2-week paid trial was a brilliant idea. It allowed us to test the waters and see their team in action with our own data. By the end of week one, we knew we had made the right decision. There was no risk, only reward."
Veritas Behavioral Health (Startup)
Frequently Asked Questions
Security is our top priority. We are SOC 2 and ISO 27001 certified and maintain strict HIPAA compliance through multiple layers of security: encrypted data transmission, secure access controls, regular risk assessments, comprehensive employee training, and physically secure operation centers. We sign a Business Associate Agreement (BAA) with every client.
Absolutely. Our teams have extensive experience with all major EMR/EHR and Practice Management systems, including Epic, Cerner, Athenahealth, eClinicalWorks, Allscripts, and many more. For proprietary systems, we have a structured training and knowledge transfer process to ensure our team is fully proficient before going live.
Our transition process is designed to be seamless and disruption-free. It involves four key stages: 1) Discovery & Analysis of your current processes, 2) Custom Solution Design, 3) a phased Implementation & Training period, and 4) Go-Live with ongoing Operation & Optimization. A dedicated onboarding manager guides you through every step.
We measure success based on the Key Performance Indicators (KPIs) we establish with you during the discovery phase. This typically includes metrics like clean claim rate, denial rate, A/R days, and cost per claim. You will receive regular, detailed reports and have access to a real-time dashboard to monitor performance 24/7.
While results vary based on your current operations, our clients typically see a reduction in operational costs of 40-60%. These savings come from reduced labor costs, elimination of recruitment and training expenses, and improved efficiency. More importantly, we also increase your revenue through better collection rates and fewer denials.
Our primary delivery centers are located in India, allowing us to provide a significant cost advantage and 24/7 operational capabilities. All our staff are full-time, highly trained employees who work from our secure, state-of-the-art facilities, not from home.
Focus on What You Do Best: Patient Care
Let us handle the complexities of your back office. Partner with LiveHelpIndia to build a more efficient, profitable, and patient-focused practice. Your journey to operational excellence starts with a simple conversation.
Schedule Your Free Consultation