HEALTHCARE BACK OFFICE OUTSOURCING SERVICES (MANAGED)
AI-Powered Healthcare Back Office Services That Cut Costs, Not Corners
Stop letting administrative overhead drain your resources and pull focus from patient care. Our managed, HIPAA-compliant back-office solutions reduce your operational costs by up to 60% while increasing billing accuracy and efficiency.
For most healthcare providers, the back office is a source of immense financial and operational strain. You're wrestling with rising labor costs, persistent staffing shortages, and the constant risk of costly billing errors and compliance breaches. This administrative burden directly impacts your ability to deliver quality patient care and grow your practice.
Our Definitive Solution
We provide a definitive solution: a dedicated, AI-enabled team of back-office professionals who integrate seamlessly with your practice. We handle the administrative complexities—from revenue cycle management to patient support—so you can dedicate 100% of your energy to what matters most: your patients.
Trusted By Global Leaders
Why Leading Healthcare Organizations Choose LiveHelpIndia
Guaranteed 60% Cost Reduction
Eliminate the high costs of salaries, benefits, office space, and recruitment. Our global delivery model provides access to top-tier talent and AI-driven efficiency at a fraction of the cost of an in-house team. This isn't an estimate; it's a direct, measurable impact on your bottom line.
Ironclad HIPAA Compliance
Your patient data is protected by multiple layers of security. As an ISO 27001, SOC 2, and CMMI Level 5 certified partner, we enforce strict, audited HIPAA protocols. Our vetted, full-time employees ensure your PHI is handled with the highest level of integrity and confidentiality.
Boost Revenue Cycle Velocity
Reduce claim denials and accelerate payments. Our AI-powered medical coding and billing platform minimizes errors, ensures clean claim submissions, and automates A/R follow-ups. This systematic approach can shorten your revenue cycle by days, directly improving cash flow.
Seamless EMR/EHR Integration
Our teams are proficient in all major EMR and EHR systems, including Epic, Cerner, and Allscripts. We adapt to your existing technology stack, not the other way around. This ensures a smooth workflow integration without any disruption to your practice's current operations.
On-Demand Scalability
Instantly scale your administrative capacity to match patient volume. Whether you need to add one specialist or a team of 50, we can have them trained and operational in as little as 48-72 hours. This flexibility allows you to grow without the constraints of traditional hiring.
Complete Operational Transparency
You never lose control. We provide you with a dedicated account manager and access to real-time dashboards tracking every key performance indicator (KPI). You see the work as it happens and receive detailed weekly and monthly performance reports.
Focus on Patient Care
Free your skilled clinical staff from the burden of paperwork. By outsourcing time-consuming administrative tasks, you empower your nurses, PAs, and doctors to dedicate their full attention to patient diagnosis, treatment, and care, improving outcomes and satisfaction.
Risk-Free Trial & Guarantee
Prove our value before you commit. We offer a 2-week paid trial to demonstrate our capabilities and seamless integration. We're so confident in our talent that we offer a free replacement guarantee for any professional who doesn't meet your expectations.
20+ Years of Proven Expertise
Leverage our two decades of experience serving over 1,000 clients, including those in the demanding US healthcare market. Our mature processes and deep industry knowledge mean we don't just follow instructions; we provide proactive solutions and best practices.
Our Specialized Healthcare Back Office Services
We deliver a comprehensive suite of AI-enabled services designed to streamline your operations, ensure regulatory compliance, and accelerate your revenue cycle—allowing your clinical team to prioritize patient care.
AI-Assisted Medical Coding
We utilize advanced AI tools to ensure the highest level of accuracy for ICD-10, CPT, and HCPCS coding. This service drastically reduces coding errors, minimizes claim denials, and ensures compliance with all regulations.
Improve coding accuracy to over 98%
Reduce risk of compliance audits and penalties
Accelerate the submission-to-payment timeline
End-to-End Medical Billing
Our comprehensive service covers the entire medical billing lifecycle, from charge entry and claims submission to payment posting and denial management. We handle the complexities so you can count on a steady, predictable cash flow.
Achieve a clean claim submission rate of 97%+
Reduce average days in accounts receivable (A/R)
Eliminate the overhead of an in-house billing team
Proactive A/R Follow-Up & Collections
Don't let revenue slip through the cracks. Our dedicated A/R team systematically follows up on all unpaid and underpaid claims with insurance payers to resolve issues and maximize reimbursement.
Increase collection rates by up to 15%
Reduce A/R aging buckets significantly
Gain clear insights into payment bottlenecks
Insurance Eligibility Verification
Prevent front-end denials before they happen. Our team verifies patient insurance eligibility and benefits in advance of appointments, confirming coverage details, co-pays, and deductibles.
Improve upfront collection of patient responsibility
Enhance patient satisfaction with financial clarity
Denial Management and Appeal
We turn denials into revenue. Our experts analyze the root cause of every denied claim, make necessary corrections, and manage the entire appeals process to ensure fair compensation.
Recover revenue that would otherwise be lost
Identify and fix recurring denial patterns
Free your staff from complex appeal paperwork
Patient Scheduling & Appointment Reminders
Optimize your clinic's schedule and reduce no-shows. Our virtual assistants manage inbound and outbound calls for patient scheduling, confirmations, and automated reminders via phone, text, or email.
Reduce patient no-show rates by up to 30%
Improve physician and resource utilization
Provide patients with a convenient, 24/7 scheduling option
Medical Data Entry & Management
Ensure the integrity of your patient and financial data. Our teams handle high-volume data entry tasks with exceptional accuracy, from patient demographics to processing EOBs, all within your EMR/EHR.
Achieve over 99.5% data entry accuracy
Ensure data consistency across all systems
Free up your staff from tedious, repetitive tasks
Medical Transcription Services
Convert physician dictations into accurate, formatted medical records. Our skilled transcriptionists are well-versed in medical terminology, delivering high-quality reports with fast turnaround times.
Receive accurate transcriptions within 12-24 hours
Ensure complete and compliant patient records
Integrate seamlessly with your existing dictation system
Prior Authorization & Pre-certification
Navigate the complexities of securing prior authorizations. Our team manages the entire process, from submitting clinical documentation to following up with insurance companies to ensure approvals are in place.
Avoid costly denials due to lack of authorization
Accelerate the timeline for patient treatment
Reduce the administrative burden on your clinical staff
Telemedicine & Virtual Front Desk Support
Provide a seamless virtual experience for your patients. Our team manages the administrative side of your telemedicine services, including virtual check-ins and technical support for patients.
Enhance the professionalism of your telehealth offerings
Troubleshoot patient technical issues in real-time
Ensure a smooth administrative flow for virtual visits
Patient Inquiries & Helpdesk
Offer your patients 24/7 support for non-clinical inquiries. Our team handles questions about billing, scheduling, and insurance, providing timely and professional responses across all channels.
Improve patient satisfaction with round-the-clock support
Reduce call volume to your in-house clinical staff
Provide clear, consistent answers to patient questions
Credentialing Services
Streamline the provider credentialing and re-credentialing process. We manage the extensive paperwork required to enroll and maintain providers with government and commercial payers.
Accelerate the provider onboarding and enrollment process
Prevent revenue loss due to credentialing lapses
Ensure provider information is accurate and up-to-date
Healthcare Data Analytics & Reporting
Turn your practice data into actionable insights. We provide custom reports and dashboards that visualize key performance indicators related to financial health, efficiency, and patient trends.
Identify opportunities for revenue growth
Track practice performance against industry benchmarks
Gain a clear view of your business health
Referral Management
Efficiently manage both incoming and outgoing patient referrals. Our team coordinates with other providers, ensures the timely transfer of medical records, and tracks the referral loop to completion.
Prevent patient leakage and secure referral revenue
Enhance relationships with referring physicians
Ensure a smooth and timely experience for patients
AI-Powered Document Processing & Indexing
Automate the classification and indexing of incoming medical documents. Our AI solution reads, categorizes, and files faxes, lab results, and referral letters directly into the correct patient chart.
See how our managed back-office services deliver measurable, high-impact results for healthcare providers, from specialized clinics to regional hospital networks.
Specialty Healthcare (Orthopedics)
Multi-Location Orthopedic Group Cuts A/R Days by 35% and Reduces OpEx by 55%
Overview: A rapidly growing orthopedic group with five locations across Texas was struggling to maintain a consistent and efficient revenue cycle management process. Their decentralized in-house billing teams used different processes, leading to high claim denial rates, a ballooning accounts receivable (A/R) balance, and significant administrative costs.
Challenges:
Inconsistent coding and billing practices across locations.
High staff turnover in administrative roles.
Lack of expertise in handling complex orthopedic surgery claims.
No centralized system for tracking financial KPIs.
Outcomes:
Reduced average A/R days from 52 to 34 (a 35% improvement).
Lowered the claim denial rate from 18% to just 4%.
Achieved a 55% reduction in overall back-office operational costs within the first year.
"LiveHelpIndia didn't just take over our billing; they re-engineered it. The transition was seamless, and the results were almost immediate."
Samuel Gordon Chief Operating Officer, Lone Star Orthopedics
Dental Care
Dental Startup Achieves Profitability 6 Months Ahead of Schedule by Outsourcing All Back-Office Functions
Overview: A new, tech-forward dental practice in California aimed to provide a superior patient experience by having their small in-house team focus exclusively on patient care. The founder was quickly overwhelmed by the administrative demands of running a business, including insurance verification, billing, scheduling, and payroll.
Challenges:
Founder's time being consumed by non-clinical tasks.
Limited budget for hiring experienced administrative staff.
Inconsistent cash flow due to billing and collection delays.
High risk of patient dissatisfaction from scheduling errors.
Outcomes:
Reduced the founder's administrative workload by 90%.
Cut projected administrative overhead by 65% compared to hiring locally.
Achieved a consistent 99% clean claim rate, stabilizing cash flow and enabling profitability 6 months ahead of forecast.
"As a clinician, I wanted to focus on dentistry, not paperwork. Partnering with LiveHelpIndia was the single best business decision I made."
Kaitlyn Drummond Founder & Lead Dentist, SmileWell Dental Studio
Hospital & Healthcare Systems
Large Regional Hospital Network Improves Data Accuracy to 99.8% with AI-Powered Document Management
Overview: A 12-hospital network in the Midwest was facing a significant operational bottleneck in its Health Information Management (HIM) department. Tens of thousands of paper and electronic documents were being manually sorted and indexed into their Epic EMR system, creating a slow, error-prone process that posed a risk to patient care.
Challenges:
High volume of inbound documents in various formats.
Significant risk of human error leading to misfiled patient data.
Slow turnaround times for making documents available to clinicians.
High labor costs associated with the manual indexing team.
Outcomes:
Increased document indexing accuracy from 95% to 99.8%.
Reduced average document processing and filing time from 48 hours to under 2 hours.
Reallocated 70% of the manual indexing staff to higher-value roles.
"The accuracy and speed are phenomenal. What used to take a team of 15 people a full day can now be processed in a few hours with near-perfect accuracy."
Olivia Bishop VP of Health Information Management, Midwest Health Alliance
Your Path to a More Efficient Back Office
We've refined our process to ensure a seamless, transparent, and value-driven journey. From initial consultation to ongoing optimization, we manage every step so you can see results quickly without disrupting your practice.
1. Discovery & ROI Analysis
We start with a no-obligation consultation to understand your unique challenges, workflows, and goals. We'll analyze your current processes and provide a detailed ROI projection showing your potential savings and efficiency gains.
2. Risk-Free Paid Trial
We launch a 2-week paid trial with a small, dedicated team focused on a specific area. This allows you to experience our service, verify our quality, and see tangible results with minimal commitment.
3. Seamless Onboarding & Knowledge Transfer
Once you're ready to proceed, our implementation specialists manage the entire transition. We document your processes, configure systems, and complete a thorough knowledge transfer, ensuring a smooth handover with zero operational downtime.
4. Full-Scale Operation & KPI Management
Your full team is deployed and begins managing the outsourced functions. We operate based on the agreed-upon KPIs, providing you with real-time dashboards and regular performance reviews to ensure we're meeting and exceeding your expectations.
5. Continuous Optimization & AI Integration
Our partnership doesn't stop at 'go-live.' We continuously analyze performance data to identify opportunities for further process improvement and integrate new AI-driven automations to unlock even greater efficiency and accuracy over time.
The Clear Choice: LiveHelpIndia vs. In-House Teams
Before you hire another administrative employee, consider the clear advantages of our managed outsourcing model. We deliver superior results, greater flexibility, and significant cost savings compared to the traditional in-house approach.
Factor
Managed Outsourcing (LiveHelpIndia)
In-House Team
Total Cost
Up to 60% lower. All-inclusive pricing covers salary, tools, and management.
High. Includes salaries, benefits, taxes, recruitment, training, and infrastructure.
Scalability
On-demand. Scale your team up or down in days to match patient flow.
Rigid and slow. Hiring and layoffs are costly and time-consuming.
Expertise & Technology
Access to certified specialists and enterprise-grade AI tools from day one.
Limited to the skills you can hire and the technology you can afford.
Operational Focus
Allows your core team to focus 100% on patient care and growth.
Management is distracted by administrative oversight and HR issues.
Compliance & Security
Guaranteed HIPAA compliance with ISO 27001 & SOC 2 certifications.
Compliance burden falls entirely on you. Risk of breaches and fines.
Coverage
24/7/365 operational capability. No gaps due to sick days or vacations.
Limited to business hours. Vulnerable to disruptions from staff absence.
Trusted by Healthcare Innovators and Global Leaders
Our commitment to security, efficiency, and excellence has earned us the long-term confidence of healthcare organizations worldwide.
Parker Hudson
CFO, Veridian Health Services
Healthcare | 500+ employees, Multi-state, USA
"LiveHelpIndia delivered on their promise of 60% cost savings, which was impressive. But what truly sold us was the increase in our clean claim rate. Their AI-driven process catches errors our own team was missing. The impact on our cash flow was visible within the first quarter."
Kaitlyn Drummond
Practice Manager, Greenwood Family Practice
Primary Care | 25 employees, Single location, USA
"Our front desk was constantly overwhelmed. Bringing on LiveHelpIndia's team for scheduling and insurance verification was like lifting a huge weight. Our no-show rate is down, and patient satisfaction with our front office has skyrocketed. I can finally focus on managing the practice."
Warren Doyle
CEO, Neuro-Cognitive Solutions
Mental Health | 80 employees, 3 locations, EMEA
"Security and compliance were our biggest concerns. The professionalism and thoroughness of LiveHelpIndia's HIPAA protocols and their ISO/SOC certifications gave us the confidence to move forward. They operate as a seamless, secure extension of our own team."
Rachel Manning
IT Director, Advanced Surgical Centers
Ambulatory Surgery | 150 employees, 4 locations, Australia
"The integration with our custom EMR was surprisingly smooth. Their technical team was knowledgeable, responsive, and worked collaboratively with my in-house staff. There was no disruption, which was my primary requirement. Very professional execution."
Leonard Fletcher
Solo Practitioner, Fletcher Dermatology
Dermatology | 4 employees, Single office, USA
"As a small practice, I can't afford a large administrative staff. LiveHelpIndia gives me access to enterprise-level billing and coding expertise for less than the cost of one full-time employee. It's the reason my practice is financially healthy and growing."
Mae Brooks
Operations Lead, CareConnect Telehealth
Healthcare Technology | 50 employees, Startup, USA
"We needed to provide 24/7 administrative support for our telehealth platform, and LiveHelpIndia was the perfect solution. Their team is professional, and their ability to scale with our user growth is incredible. They are a key partner in our operational strategy."
Technical Foundation
Proven Expertise & Tech-Enabled Infrastructure
We combine deep domain expertise with cutting-edge technology to deliver secure, efficient, and scalable back-office solutions for the healthcare industry.
HIPAA Compliance
Non-negotiable foundation for handling any Protected Health Information (PHI), ensuring patient data privacy and avoiding severe penalties.
AI & Machine Learning
The engine behind our efficiency gains, used for claims scrubbing, document processing, and predictive analytics to reduce errors.
CMMI Level 5
The highest level of process maturity certification, indicating our processes are stable, predictable, and geared for continuous optimization.
Epic
Proficiency in one of the largest EMR systems in the US is critical for serving mid-to-large hospital systems and clinics.
Cerner
Expertise in another dominant EMR platform ensures we can integrate seamlessly with a huge segment of the hospital market.
Allscripts
Experience with this widely-used EMR/practice management system is key for supporting ambulatory and physician practices.
Microsoft Azure
Our preferred cloud platform for secure, scalable, and HIPAA-compliant hosting of our applications and data infrastructure.
AWS
Expertise in AWS provides flexibility and ensures we can work within a client's existing cloud ecosystem if required.
Natural Language Processing (NLP)
Powers our ability to automatically read and interpret unstructured data like physician notes and referral letters for indexing and analysis.
Robotic Process Automation (RPA)
Used to automate repetitive, rules-based tasks like data entry and eligibility checks, freeing up human experts for higher-value work.
ISO 27001 Certified
An international standard for information security management, providing third-party validation of our commitment to data protection.
SOC 2 Type II Certified
Audited proof that we have robust controls in place for security, availability, processing integrity, confidentiality, and privacy.
ICD-10 & CPT Coding
Core competency for medical coding. Certified expertise ensures maximum reimbursement and compliance.
eClinicalWorks
A popular choice for small to mid-sized practices; our familiarity ensures a smooth workflow for a large part of our target market.
HL7 Integration
Understanding this data exchange standard is essential for ensuring interoperability between different healthcare IT systems.
Strategic Architects of Your Operational Excellence
We do not just provide staff; we provide an extension of your leadership team. Our experts are seasoned veterans who understand that in healthcare, efficiency is not just about cost—it is about patient outcomes and long-term viability. Every engagement is backed by this collective wisdom.
CEO & Growth
Kuldeep K.
Founder & CEO - Expert Enterprise Growth Solutions. Focused on scaling your practice through strategic, AI-enabled administrative efficiency.
COO & Technology
Amit A.
Founder & COO - Expert Enterprise Technology Solutions. Specializing in integrating seamless, secure workflows into your existing healthcare infrastructure.
CFO & Strategy
Abhishek P.
Founder & CFO - Expert Enterprise Architecture Solutions. Dedicated to maximizing your financial health through rigorous revenue cycle optimization.
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Frequently Asked Questions
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Have more questions? We have answers. Here are some common inquiries from healthcare leaders considering our back-office outsourcing services.
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What is the typical timeline to get started?
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Our process is designed for speed. After the initial consultation, we can typically launch a 2-week paid trial within 7-10 business days. A full-scale team can be operational within 3-4 weeks, depending on the complexity and scope.
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How do you ensure communication is effective despite time zone differences?
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We build a communication plan tailored to you. This includes a dedicated US-based account manager, scheduled daily or weekly check-ins during your business hours, and 24/7 support availability. Our teams are fluent in English and trained in US business communication etiquette.
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What happens if a team member is not a good fit?
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Your satisfaction is paramount. We offer a free replacement guarantee. If any professional on your team does not meet your expectations, we will replace them quickly and manage the knowledge transfer at no additional cost to you.
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Can you work with our proprietary, custom-built EMR system?
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Absolutely. While we have experience with all major platforms, our teams are technology-agnostic and highly adaptable. The trial and onboarding period includes dedicated time for our professionals to be trained and become proficient on your specific software.
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Is there a minimum contract length?
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We offer flexible engagement models. While most clients sign an annual contract to maximize value, we can offer shorter-term agreements for specific projects. Our goal is to build a long-term partnership, not lock you into a restrictive contract.
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How do you measure success and ROI?
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Success is measured against the concrete KPIs we establish with you during the discovery phase. This includes metrics like cost reduction percentage, claim denial rate, A/R days, data accuracy percentage, and patient satisfaction scores. We provide you with the data to prove the ROI.
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How do you handle data security and HIPAA compliance?
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Healthcare data security is non-negotiable. We are ISO 27001, SOC 2, and CMMI Level 5 certified. Our infrastructure uses end-to-end encryption, strict access controls, and continuous monitoring to ensure full HIPAA compliance, protecting patient privacy at every step.
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Will the transition period cause any disruption to our daily patient flow?
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We utilize a non-disruptive, phased transition approach. By running parallel processes during onboarding and mapping your existing workflows precisely, we ensure that your daily patient care and administrative tasks continue without interruption. You get the benefits of outsourcing without the chaos of change.
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Are there any hidden costs associated with your pricing model?
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Transparency is a core value. We provide a clear, all-inclusive pricing model with no surprise fees. You know exactly what you are paying for, including management, technology, and support. We eliminate the hidden expenses of local hiring, such as recruitment, benefits, and infrastructure.
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How does your AI-enabled approach improve the accuracy of medical billing?
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Our AI acts as a force multiplier for accuracy. By automating high-volume, rules-based tasks like data entry and claims scrubbing, it identifies and corrects errors that human teams often miss. This reduces denial rates and ensures higher claim clean-submission rates, while our human experts retain final sign-off for complex cases.
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AI in Action: The Technology Behind Your Efficiency
We do not just automate tasks; we deploy an intelligent ecosystem that learns and optimizes your specific medical workflows. Our AI-augmented platform integrates with your EMR to provide predictive coding accuracy, automated document indexing, and real-time anomaly detection, effectively turning your back office into a high-precision engine for revenue growth.
Predictive Claims Scrubbing
Before a claim ever reaches the payer, our AI engine audits it against thousands of payer-specific rules and historical denial patterns. This proactive scrubbing identifies and corrects errors in real-time, drastically reducing the risk of rejections and accelerating your path to payment.
Intelligent Document Automation
Utilizing advanced Natural Language Processing (NLP), our system reads, categorizes, and indexes incoming medical records, lab results, and faxes automatically. This eliminates manual data entry, reduces human error to near zero, and ensures your physicians have immediate access to critical patient information.
Real-Time Revenue Analytics
Our AI-driven dashboard aggregates performance data across your entire revenue cycle. You gain actionable visibility into key metrics like A/R aging, denial rates, and collection trends, empowering you to make data-backed decisions that optimize your practice’s financial health.
Uncompromising Security: Your Foundation for HIPAA-Compliant Healthcare BPO
We don’t just meet industry standards; we set them. When you partner with LiveHelpIndia, you aren't just outsourcing tasks—you're extending your security perimeter. Your patient data is the lifeblood of your practice, and we treat it with the protection it demands.
HIPAA & Data Privacy
We operate under stringent HIPAA protocols, ensuring 100% of Protected Health Information (PHI) is handled, processed, and stored within secure, encrypted environments. Our team is trained annually on compliance best practices.
Global Certifications
Our operations are validated by ISO 27001 (Information Security), SOC 2 Type II, and CMMI Level 5 maturity certifications. These are not just badges; they are audited proof of our commitment to operational excellence and data integrity.
Proactive Threat Detection
We deploy AI-driven monitoring and conduct regular security audits to identify and neutralize vulnerabilities before they can impact your practice. We treat security as a continuous process, not a one-time setup.
Flexible Engagement Models Tailored to Your Needs
We provide scalable, AI-enabled delivery models designed to fit the specific operational requirements and growth stages of your business, ensuring you always have the right support at the right cost.
Managed Back-Office Team
Ideal for:Practices and hospitals seeking to outsource their entire administrative function for maximum cost savings and efficiency.
Includes:
A dedicated, ring-fenced team of specialists (billing, coding, A/R, etc.).
A dedicated US-based Account Manager.
Access to our AI-powered technology stack.
Comprehensive performance reporting and analytics.
Timeline: Ongoing monthly engagement.
Fixed monthly fee per full-time equivalent (FTE) professional.
Function-Specific Outsourcing
Ideal for:Organizations wanting to augment their in-house team by outsourcing a specific, high-volume function like A/R follow-up or prior authorizations.
Includes:
A specialized team focused solely on the outsourced function.
Integration with your existing team and workflows.
KPI-based performance management.
Flexible scaling of the team based on volume.
Timeline: Ongoing or project-based.
Priced per FTE, per transaction, or as a percentage of collections (for A/R).
On-Demand Virtual Assistants
Ideal for:Small practices or solo practitioners needing flexible administrative support without the commitment of a full-time hire.
Includes:
Access to a trained virtual medical assistant.
Services like patient scheduling, data entry, and answering non-clinical calls.
Pay-as-you-go flexibility.
HIPAA-compliant communication and task management.
Timeline: Flexible hourly or monthly blocks.
Hourly rate or fixed monthly retainer for a block of hours.
