Managed Cybersecurity Back Office Outsourcing Services
Stop drowning in alerts and compliance checklists.
Get a world-class, 24/7 Security Operations Center (SOC) as a service, for a fraction of the cost of an in-house team.
Your Proactive Cybersecurity Partner
We don't just manage alerts; we manage your risk. Move from a reactive, stressful security posture to a proactive, confident one with a partner that acts as a true extension of your team.
24/7 Proactive Monitoring
Our global Security Operations Center (SOC) never sleeps. We provide round-the-clock threat monitoring, detection, and triage, ensuring threats are neutralized before they can impact your business.
Certified Expert Team
Access a deep bench of certified security professionals (CISSP, CISM, CEH) for a fraction of the cost of a single in-house hire. We bring enterprise-level expertise to your organization, instantly.
Predictable, Scalable Costs
Eliminate the unpredictable costs of cybersecurity incidents and high staff turnover. Our managed service model provides a clear, predictable monthly investment that scales with your business needs.
Advanced Tech Stack
Leverage our enterprise-grade security stack, including SIEM, EDR, and threat intelligence platforms. We manage the tools, so you can focus on the insights and outcomes.
Compliance Mastery
Navigate complex regulatory landscapes like GDPR, HIPAA, and PCI DSS with ease. We provide the monitoring, documentation, and reporting needed to achieve and maintain compliance.
Actionable Intelligence
We cut through the noise of thousands of daily alerts to provide you with concise, actionable intelligence. Our reports focus on what matters: your risk posture and steps for continuous improvement.
Seamless Integration
Our team integrates directly into your existing workflows. We act as an extension of your IT department, collaborating on incident response, vulnerability management, and strategic planning.
Proven Process Maturity
With CMMI Level 5, SOC 2, and ISO 27001 certifications, our processes are independently audited and verified to meet the highest standards for security, quality, and data privacy.
Focus on Your Core Business
Free your internal teams from the constant burden of security operations. Let them focus on innovation and revenue-generating projects while we handle your cyber defense.
Comprehensive Cybersecurity Back Office Services
Our managed services cover the full spectrum of your security operations needs, from foundational monitoring to advanced threat hunting and compliance management. We tailor our service delivery to your specific risk profile and business objectives.
24/7 Threat Monitoring & Triage
Continuous analysis of your logs and network traffic from our global SOC to identify, validate, and prioritize real threats, dramatically reducing alert fatigue.
- Real-time event correlation and analysis.
- Human-led triage to eliminate false positives.
- Immediate escalation of critical incidents.
Incident Response & Remediation Support
When an incident occurs, our team provides expert guidance and hands-on support to contain the threat, eradicate it from your environment, and recover safely.
- Guided response actions based on customized playbooks.
- Forensic data collection and analysis support.
- Post-incident reporting and root cause analysis.
Endpoint Detection & Response (EDR) Management
We manage your EDR solution to actively hunt for advanced threats on endpoints, isolate compromised devices, and stop attacks like ransomware in their tracks.
- Policy configuration and tuning.
- Proactive threat hunting on endpoint data.
- Containment of infected devices.
Threat Intelligence & Proactive Hunting
We go beyond passive monitoring by actively hunting for hidden threats in your environment, using the latest global threat intelligence and adversary tactics.
- Integration of industry-leading threat feeds.
- Hypothesis-driven hunts for Indicators of Compromise (IOCs).
- Identification of previously unknown attacker activity.
Phishing Simulation & Response
We test your team's security awareness with controlled phishing campaigns and manage the analysis and response for user-reported suspicious emails.
- Customized phishing campaign creation.
- Analysis of reported emails for malicious content.
- Targeted training recommendations for employees.
Security Information and Event Management (SIEM) as a Service
We deploy, manage, and tune a leading SIEM platform for you, providing centralized log collection, correlation, and powerful security analytics without the overhead.
- Full lifecycle management of the SIEM platform.
- Development of custom correlation rules and dashboards.
- Ensures log data is available for compliance and forensics.
Vulnerability Management & Patching Coordination
Our team conducts regular vulnerability scans, prioritizes findings based on business risk, and coordinates with your IT team to ensure timely patching of critical systems.
- Continuous scanning of internal and external assets.
- Risk-based prioritization of vulnerabilities.
- Tracking and reporting on remediation progress.
Cloud Security Posture Management (CSPM)
We continuously monitor your AWS, Azure, or GCP environments for misconfigurations, compliance violations, and excessive permissions that could lead to a breach.
- Detection of insecure cloud settings and services.
- Compliance monitoring against CIS benchmarks.
- Guidance on remediating cloud security risks.
Network Security Monitoring
We analyze network flow data and IDS/IPS alerts to detect suspicious traffic patterns, lateral movement, and command-and-control communications.
- Intrusion Detection and Prevention System (IDS/IPS) management.
- Analysis of north-south and east-west traffic.
- Detection of network-based anomalies.
Security Device Management
We provide expert management for your critical security devices, such as firewalls and Web Application Firewalls (WAFs), ensuring they are properly configured and updated.
- Firewall rule review and optimization.
- WAF policy tuning to prevent false positives.
- Firmware and signature updates.
Compliance Management & Reporting
We streamline your compliance efforts by mapping security controls to regulations like GDPR, HIPAA, and SOC 2, and generating the evidence reports needed for audits.
- Continuous controls monitoring against compliance frameworks.
- Automated evidence collection and report generation.
- Support during internal and external audits.
Security Awareness Training Coordination
We help manage your security awareness training program, from assigning modules to tracking completion rates and reporting on the overall security posture of your workforce.
- Platform administration and user management.
- Campaign reporting and analysis.
- Recommendations for improving training effectiveness.
Identity and Access Management (IAM) Support
Our team assists with the operational aspects of IAM, including monitoring for privileged access abuse, conducting user access reviews, and managing access requests.
- Monitoring of high-risk accounts and permissions.
- Support for periodic user access certification campaigns.
- Alerting on suspicious IAM activity.
Data Loss Prevention (DLP) Monitoring
We monitor alerts from your DLP solution to detect and investigate potential exfiltration of sensitive data via email, cloud storage, or removable media.
- Tuning DLP policies to reduce false positives.
- Investigating and escalating high-severity DLP events.
- Providing context around potential data leaks.
AI-Powered Security Analytics & Reporting
We utilize AI and machine learning to uncover subtle threats and provide predictive insights. Our executive dashboards give you a clear, data-driven view of your security posture.
- User and Entity Behavior Analytics (UEBA).
- Automated threat correlation and investigation.
- Customizable reports for technical and executive audiences.
Our Proven 4-Step Process
We follow a structured methodology to ensure a seamless onboarding experience and deliver immediate value, integrating our SOC capabilities directly with your team and environment.
1. Discover & Align
We begin with a deep dive into your business context, risk profile, existing technology, and compliance requirements to create a tailored security strategy.
2. Integrate & Configure
Our engineers integrate our platform with your environment, deploying necessary agents and configuring log sources to ensure comprehensive visibility across your assets.
3. Monitor & Respond
With everything connected, our 24/7 SOC team begins active monitoring, triaging alerts, hunting for threats, and executing agreed-upon response playbooks.
4. Report & Optimize
You receive regular, actionable reports. We meet with you to review findings, discuss your evolving risk posture, and continuously optimize your security controls.
Success Stories
See how we've helped organizations like yours strengthen their defenses, achieve compliance, and secure their business operations.
Securing a FinTech Platform for SOC 2 Compliance
Client Overview: A rapidly growing FinTech startup providing a mobile payment processing platform. They needed to achieve SOC 2 compliance to close deals with large enterprise customers but lacked the in-house security expertise and 24/7 monitoring capabilities required by auditors.
Key Challenges:
- No 24/7 security monitoring or incident response capability.
- Limited visibility into their AWS cloud environment.
- Difficulty generating the evidence required for SOC 2 auditors.
- Needed to demonstrate a mature vulnerability management process.
Our Solution:
We deployed our managed SOC service, acting as the client's dedicated security team throughout their compliance journey.
- Implemented SIEM and EDR across their cloud and corporate environments.
- Provided 24/7 monitoring and established a formal incident response plan.
- Deployed a CSPM tool to continuously monitor their AWS configuration for compliance.
- Established a vulnerability management program with regular scanning and risk-based reporting.
Positive Outcomes
Strengthening a Healthcare Provider's Defenses Against Ransomware
Client Overview: A mid-sized regional healthcare network with multiple clinics and a central hospital. They were concerned about the rising threat of ransomware in the healthcare sector and needed to ensure HIPAA compliance and protect sensitive patient data (ePHI).
Key Challenges:
- Protecting a complex network of legacy and modern medical devices.
- Ensuring HIPAA Security Rule compliance across all systems.
- A small IT team stretched thin with no dedicated security staff.
- High risk of phishing attacks targeting clinical staff.
Our Solution:
We implemented a multi-layered defense strategy focused on ransomware prevention and HIPAA compliance.
- Deployed managed EDR on all servers and workstations for advanced threat detection.
- Established network segmentation monitoring to prevent lateral movement.
- Provided continuous vulnerability scanning to identify and prioritize risks to ePHI.
- Launched a managed phishing simulation and awareness program for all staff.
Positive Outcomes
Scaling Security for a High-Growth SaaS Company
Client Overview: A B2B SaaS company experiencing rapid customer growth. Their development team was focused on shipping new features, but security was becoming an afterthought, leading to configuration drift in their public cloud environment and an inability to provide security assurance to new customers.
Key Challenges:
- Lack of security visibility into their rapidly changing CI/CD pipeline.
- Developers inadvertently creating security misconfigurations in the cloud.
- No dedicated team to respond to security alerts or customer inquiries.
- Needed to build a mature security program to attract larger customers.
Our Solution:
We provided a flexible, co-managed security service that integrated directly with their DevOps culture.
- Implemented CSPM and SIEM to monitor their production cloud environment 24/7.
- Integrated security checks into their CI/CD pipeline to catch issues early.
- Acted as their on-demand incident response team, handling all security alerts.
- Provided regular reporting and documentation to support their sales process.
Positive Outcomes
Our Technology Stack & Expertise
We are vendor-agnostic and work with the industry's leading security technologies. Our team holds deep expertise across the platforms you already use and trust.
What Our Clients Say
We're proud to be the trusted security partner for businesses across various industries. Here's what they have to say about our service.
"Partnering with LiveHelpIndia was a game-changer. Their 24/7 SOC gave us a level of security we could never afford in-house. The onboarding was seamless, and their team feels like an extension of our own."
"As a healthcare provider, HIPAA compliance is non-negotiable. LiveHelpIndia's expertise in healthcare security and their detailed reporting made our audit process smoother than ever. They understand our unique risks."
"The cost savings are significant, but the real value is peace of mind. I no longer worry about late-night alerts or whether we're protected against the latest threat. Their proactive approach is exactly what we needed."
"Their threat intelligence is top-notch. They've identified potential issues before they became problems, saving us from what could have been significant downtime. The value they provide far exceeds the cost."
"We needed to show our enterprise clients that we take security seriously. LiveHelpIndia provided the mature processes and documentation that helped us close bigger deals. They are a key part of our growth strategy."
"The communication is excellent. We get clear, concise reports that my team can act on, and our dedicated security advisor is always available for strategic discussions. It's a true partnership."
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive about our managed cybersecurity back office services.
We operate under strict, legally binding Non-Disclosure Agreements (NDAs) and Service Level Agreements (SLAs). Our operations are certified against top industry standards like SOC 2 and ISO 27001, which include rigorous controls for data privacy and security. Your data is accessed only by vetted, authorized personnel on a need-to-know basis within our secure environment.
Our onboarding is a structured, four-step process: 1) Discovery & Alignment, where we learn your business and risks; 2) Integration & Configuration, where we connect our tools to your environment; 3) Monitoring & Response, where our SOC goes live; and 4) Reporting & Optimization, where we provide continuous feedback. We typically have initial monitoring up and running within a few weeks.
No, you will actually gain enhanced visibility without the noise. We provide you with access to a centralized dashboard for real-time insights and deliver regular, easy-to-understand reports. You maintain full control and ownership of your environment; we act as your expert security advisors and operators, executing on an agreed-upon strategy.
A tool is only as good as the team operating it. A SIEM generates thousands of alerts daily. Our service provides the critical human element: a 24/7 team of certified experts to manage the tool, tune it, investigate the alerts, eliminate false positives, and provide actionable guidance on real threats. We provide the outcome (security), not just the tool.
Our SOC team immediately follows a pre-defined incident response plan that we develop with you during onboarding. This includes validating the threat, determining the impact, and escalating to your designated points of contact with clear, actionable steps for containment and remediation. We stay with you throughout the entire incident lifecycle to ensure a swift and effective resolution.
Continuous learning is core to our service. Our team undergoes regular training, and we subscribe to multiple leading threat intelligence feeds. This allows us to constantly update our detection rules, conduct proactive threat hunts based on new adversary tactics, and advise you on emerging risks relevant to your industry.
Ready to Fortify Your Defenses?
Let's talk about your specific security challenges. Schedule a free, no-obligation consultation with one of our cybersecurity strategists to discover how our managed back office services can protect your business, simplify compliance, and give you back your peace of mind.