Managed Cybersecurity Back Office Services: Your Shield Against Digital Threats
Stop firefighting and start fortifying. We provide the expert-led, 24/7 cybersecurity back office team you need to manage risk, ensure compliance, and protect your core business—at a fraction of the cost of an in-house team.
Trusted By Global Leaders and Innovators
Why Choose LiveHelpIndia for Cybersecurity Back Office Support?
In a world of evolving digital threats, you need more than just software; you need a dedicated partner. We provide the perfect blend of certified expertise, mature processes, and advanced technology to become a seamless, powerful extension of your team.
Certified Expertise on Demand
Gain immediate access to a pool of certified cybersecurity professionals (CISSP, CISM, CEH) without the high cost and long timelines of direct hiring. Our experts are your experts, 24/7.
Proactive Threat Mitigation
We shift your security posture from reactive to proactive. Using advanced analytics and threat intelligence, we identify and neutralize threats before they can impact your business operations.
Ironclad Compliance Management
Navigate the complex web of regulations like GDPR, HIPAA, PCI DSS, and CCPA with ease. We manage your compliance documentation, audits, and reporting, ensuring you're always inspection-ready.
Significant Cost Reduction
Reduce your security overhead by up to 60%. Our outsourced model eliminates the need for expensive in-house infrastructure, software licenses, and full-time security staff salaries and benefits.
24/7/365 Security Operations
Threats don't sleep, and neither do we. Our global Security Operations Center (SOC) provides around-the-clock monitoring and incident response, ensuring constant vigilance over your digital assets.
AI-Powered Security Intelligence
We leverage cutting-edge AI and machine learning tools to automate threat detection, analyze patterns at scale, and accelerate incident response, giving you a decisive advantage over attackers.
Mature, Audited Processes
Our operations are built on a foundation of CMMI Level 5, SOC 2, and ISO 27001 certified processes. This guarantees a structured, repeatable, and high-quality service delivery you can trust.
Scalable and Flexible Partnership
Our services scale with your business. Whether you're a startup needing foundational security or an enterprise augmenting your team, our flexible engagement models adapt to your specific needs.
Transparent Reporting & Analytics
Receive clear, actionable insights into your security posture. Our comprehensive dashboards and regular reports provide full visibility into threats, compliance status, and the value we deliver.
Our Comprehensive Cybersecurity Back Office Services
We offer a full spectrum of managed cybersecurity services designed to protect every layer of your organization. From proactive threat hunting to meticulous compliance management, our team has you covered.
24/7 SOC Monitoring & Alerting
Our Security Operations Center (SOC) acts as your central command for cybersecurity. We continuously monitor your networks, systems, and applications using advanced SIEM technology to detect and validate threats in real-time, ensuring rapid response to any suspicious activity.
- Reduce mean-time-to-detect (MTTD) for threats from months to minutes.
- Eliminate alert fatigue by receiving only validated, high-priority incidents.
- Gain 24/7/365 peace of mind with around-the-clock expert oversight.
Managed Threat Intelligence
We proactively gather and analyze intelligence from global sources to understand the latest attacker tactics, techniques, and procedures (TTPs). This foresight allows us to strengthen your defenses against emerging threats before they target you.
- Stay ahead of the curve with proactive defense against new attack vectors.
- Enrich security alerts with contextual data for faster, more accurate analysis.
- Focus security investments on the threats most relevant to your industry.
Phishing Simulation & Security Awareness Training
Your employees are your first line of defense. We manage ongoing phishing simulation campaigns and provide targeted security awareness training to build a resilient, security-conscious culture within your organization.
- Reduce the risk of human error, the leading cause of breaches.
- Measure and improve your organization's security posture over time.
- Meet compliance requirements for employee security training.
Endpoint Detection and Response (EDR) Management
We manage and monitor your EDR solutions to provide deep visibility into endpoint activity. Our team hunts for threats on laptops, servers, and mobile devices, isolating compromised systems to prevent lateral movement and data exfiltration.
- Contain threats at the source before they spread across your network.
- Gain detailed forensic data for thorough incident investigation.
- Ensure consistent security policy enforcement across all company devices.
Compliance & Audit Management (GDPR, HIPAA, PCI)
We streamline the complex process of achieving and maintaining regulatory compliance. Our team manages evidence collection, policy documentation, risk assessments, and audit preparations, acting as your liaison with auditors.
- Avoid hefty fines and reputational damage from non-compliance.
- Free up your internal teams from the tedious burden of audit preparation.
- Build trust with customers and partners by demonstrating a commitment to data protection.
Security Policy & Procedure Development
We help you develop, document, and maintain a comprehensive set of security policies and procedures tailored to your business. These foundational documents guide your security program and are essential for compliance and governance.
- Establish clear, consistent security standards across the organization.
- Provide a framework for effective security decision-making.
- Demonstrate due diligence to regulators, insurers, and stakeholders.
Third-Party Risk Management (TPRM)
Your security is only as strong as your weakest link, which is often a vendor. We manage the entire TPRM lifecycle, from vendor security assessments and due diligence to ongoing monitoring and contract reviews.
- Reduce the risk of a breach originating from your supply chain.
- Ensure your partners meet the same security standards you do.
- Make informed, risk-based decisions when selecting new vendors.
Data Governance & Classification
You can't protect what you don't know you have. We assist in creating and implementing data classification policies and governance frameworks to identify, classify, and apply appropriate security controls to your sensitive data.
- Prioritize security efforts on your most critical data assets.
- Prevent accidental data leakage and unauthorized access.
- Improve data management and support compliance with privacy regulations.
Incident Response Planning & Execution
When a security incident occurs, a swift and coordinated response is critical. We not only help you develop a robust incident response plan but also act as your dedicated response team to contain, eradicate, and recover from attacks.
- Minimize the financial and operational impact of a security breach.
- Ensure a structured, effective response that preserves forensic evidence.
- Restore business operations quickly and safely after an incident.
Digital Forensics & Investigation
Following an incident, understanding the "who, what, when, where, and how" is crucial. Our certified forensic investigators collect and analyze digital evidence to determine the root cause of an incident and support legal or disciplinary action.
- Gain a complete picture of the attack to prevent recurrence.
- Collect evidence in a forensically sound manner for legal proceedings.
- Identify the full scope of a compromise, including all affected systems and data.
Security Log Management & Analysis
We centralize, manage, and analyze security logs from across your entire IT environment. This creates a searchable, long-term repository of security events, which is essential for threat hunting, incident investigation, and compliance.
- Meet log retention requirements for compliance mandates like PCI DSS and SOX.
- Enable rapid investigation by providing a single source of truth for security events.
- Uncover stealthy, "low-and-slow" attacks that might otherwise go unnoticed.
Vulnerability Scanning & Management
We implement a continuous vulnerability management program, regularly scanning your internal and external assets for security weaknesses. We then prioritize findings based on risk and manage the remediation workflow with your IT teams.
- Proactively identify and close security gaps before attackers can exploit them.
- Get a clear, risk-based view of your organization's attack surface.
- Track remediation progress and demonstrate continuous security improvement.
Penetration Testing Coordination
We manage the process of engaging and overseeing third-party penetration testers. Our team handles the scoping, coordination, and analysis of findings, translating technical results into an actionable remediation plan for your business.
- Gain an independent, expert assessment of your real-world security resilience.
- Validate the effectiveness of your existing security controls.
- Meet regulatory or client requirements for regular penetration testing.
Firewall & Network Security Management
Our team manages the configuration, rule sets, and updates for your firewalls and other network security devices. We ensure your network perimeter is secure, optimized, and aligned with your business and security policies.
- Ensure consistent and correct configuration of critical security controls.
- Free your network team to focus on strategic projects instead of daily security tasks.
- Quickly adapt network security rules to changing business needs.
Cloud Security Posture Management (CSPM)
We continuously monitor your cloud environments (AWS, Azure, GCP) for misconfigurations, compliance violations, and security risks. Our CSPM service helps you maintain a secure and compliant cloud infrastructure as it evolves.
- Prevent common cloud breaches caused by simple misconfigurations.
- Automate compliance checks against cloud security best practices and standards.
- Gain unified visibility across your multi-cloud and hybrid environments.
Our Technology Stack & Tools
We are platform-agnostic and leverage best-in-class security technologies to protect your business. Our experts are proficient with the leading tools your organization already uses and trusts.
Proven Success in Securing Businesses
Don't just take our word for it. See how we've helped organizations like yours strengthen their security posture, achieve compliance, and reduce risk.
Achieving PCI DSS 4.0 Compliance for a Growing FinTech
Industry: Financial Technology (FinTech)
Client Overview
A mid-sized FinTech company providing online payment processing services was expanding rapidly. Their existing security infrastructure was struggling to keep up, and they faced a mandatory, complex audit for PCI DSS 4.0 compliance to retain their key banking partnerships. Their internal IT team lacked the specialized expertise and bandwidth to manage the process effectively.
Key Challenges
- Lack of in-house PCI DSS 4.0 expertise.
- Inadequate logging and monitoring across their cloud environment.
- Absence of a formal vulnerability management program.
- Difficulty managing and documenting hundreds of compliance controls.
Our Solution
LiveHelpIndia was engaged to provide a complete managed compliance and security back office. We deployed a dedicated team that acted as an extension of their internal staff.
- Implemented a 24/7 SIEM and log management solution to meet monitoring requirements.
- Established a continuous vulnerability scanning and management program.
- Developed and documented all required security policies and procedures.
- Managed the entire audit process, from evidence collection to direct interaction with the Qualified Security Assessor (QSA).
"LiveHelpIndia didn't just get us through the audit; they built a sustainable security program for us. Their team is knowledgeable, responsive, and truly a partner in our success."
Positive Outcomes
24/7 Threat Monitoring for a Multi-State Healthcare Provider
Industry: Healthcare
Client Overview
A regional healthcare provider with dozens of clinics and hospitals was facing an increase in sophisticated ransomware attacks targeting the industry. They needed to protect sensitive patient data (ePHI) and ensure HIPAA compliance, but couldn't afford to build and staff a 24/7 in-house Security Operations Center (SOC).
Key Challenges
- Protecting a large, distributed network with thousands of endpoints.
- Lack of around-the-clock threat monitoring capabilities.
- High volume of security alerts overwhelming the small IT team.
- Need for a rapid, coordinated response to potential breaches.
Our Solution
We provided our Managed SOC and Incident Response service, effectively becoming the client's virtual security team.
- Deployed and managed an EDR solution across all servers and workstations.
- Provided 24/7 monitoring, correlating events from network devices, servers, and cloud services.
- Handled all alert triage, investigating and validating potential threats to eliminate false positives.
- Developed a custom incident response plan and acted as the primary response team during a real-world phishing incident.
"The peace of mind is invaluable. We went from being constantly worried about the next threat to knowing we have a team of experts watching our back 24/7. They've already proven their worth tenfold."
Positive Outcomes
Securing the Supply Chain for a B2B SaaS Platform
Industry: Software-as-a-Service (SaaS)
Client Overview
A fast-growing B2B SaaS company was under pressure from its enterprise customers to demonstrate a mature security program. Their sales cycle was being delayed by lengthy security questionnaires and a lack of formal vendor risk management, posing a significant threat to their growth.
Key Challenges
- Inability to efficiently respond to complex customer security questionnaires.
- No formal process for assessing the security of their own vendors and open-source libraries.
- Needed to achieve SOC 2 Type 2 certification to win enterprise deals.
- Limited resources to dedicate to non-product-related security tasks.
Our Solution
LiveHelpIndia's team took over the client's security governance and third-party risk management functions.
- Created a centralized knowledge base to streamline responses to customer security questionnaires.
- Implemented a Third-Party Risk Management (TPRM) program to assess and monitor all vendors.
- Managed the entire SOC 2 readiness and audit process, from policy creation to control implementation.
- Provided ongoing management of their Cloud Security Posture Management (CSPM) tool to ensure a secure AWS environment.
"They accelerated our sales cycle and helped us land major enterprise clients. Handling the security due diligence and SOC 2 process allowed our engineering team to stay focused on building a great product."
Positive Outcomes
Our Proven Process for Seamless Integration
We follow a structured, four-step process to ensure our services integrate seamlessly with your operations, delivering immediate value and long-term security resilience.
1. Discovery & Scoping
We start with a deep dive into your business objectives, technical environment, and compliance requirements. This allows us to tailor a solution that precisely fits your needs and risk profile.
2. Onboarding & Integration
Our team works hand-in-hand with yours to deploy necessary tools, establish secure connections, and integrate our workflows. We define clear communication channels and escalation paths from day one.
3. Operate & Optimize
With the foundation in place, our 24/7 operations begin. We continuously monitor, manage, and respond to threats while providing regular reporting and strategic reviews to optimize your security posture.
4. Report & Govern
Transparency is key. You receive comprehensive dashboards and detailed monthly reports on security events, compliance status, and service performance, enabling effective governance and informed decision-making.
What Our Clients Say
We are proud to be a trusted security partner for businesses across various industries. Here's what some of our clients have to say about their experience.
Their 24/7 SOC team is a game-changer. The level of detail in their threat analysis gives us confidence that we're protected around the clock. It's a service that pays for itself in peace of mind alone.
Navigating HIPAA compliance was a nightmare before we brought LiveHelpIndia on board. They organized everything, managed the audit, and built a process that keeps us compliant. A truly indispensable partner.
The cost savings are significant, but the real value is the expertise. We have access to a level of cybersecurity talent we could never afford to hire directly. They've elevated our entire security program.
Their third-party risk management service streamlined our vendor onboarding process and gave our enterprise clients the assurance they needed. It directly helped us close bigger deals, faster.
The incident response team was incredible during a critical event. They were calm, methodical, and communicated clearly throughout the process. They contained the threat and got us back online with minimal disruption.
The regular vulnerability reports are exactly what we need. They don't just dump data on us; they provide a prioritized, actionable plan that our IT team can actually execute. It's made our remediation efforts far more effective.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common questions we receive about our cybersecurity back office services.
It refers to outsourcing the operational, behind-the-scenes cybersecurity tasks that are essential for protection but don't require a physical presence in your office. This includes 24/7 monitoring, compliance management, vulnerability scanning, and incident response coordination. We handle the heavy lifting so your team can focus on strategic initiatives.
We act as a seamless extension of your team. Integration is customized but typically involves establishing secure access to your tools (or deploying ours), setting up clear communication channels (like a dedicated Slack channel or Teams), and defining precise escalation protocols. We work with your team, not in a silo.
Absolutely. Data security is paramount. We operate under strict SOC 2 and ISO 27001 certified processes. All data access is logged, monitored, and restricted based on the principle of least privilege. We sign comprehensive NDAs and data processing agreements to ensure your information is legally and technically protected.
Our services are designed to be scalable. We work with a wide range of clients, from fast-growing startups that need a foundational security program to large enterprises looking to augment their existing security teams, reduce costs, or gain 24/7 coverage.
Typically, our clients see a cost reduction of 40-60% compared to hiring an equivalent in-house team. Our model eliminates costs associated with salaries, benefits, training, and the expensive software and hardware required for a modern security operations center.
Our 24/7 SOC team will immediately execute the pre-defined incident response plan. This involves validating the threat, containing the affected systems to prevent spread, and escalating to your designated points of contact with clear, actionable information. We guide you through every step of the process, from containment to recovery.
Ready to Fortify Your Defenses?
Stop reacting to threats and start building a resilient, proactive security posture. Let our expert team provide the 24/7 protection and compliance management your business deserves. Schedule a free, no-obligation consultation to discuss your unique security challenges.
Request A Free Consultation