Managed Travel Back Office: Scale Without the Overhead

Eliminate 60% of operational costs and 100% of seasonal hiring headaches with AI-enabled, GDS-certified travel experts. 24/7 coverage for bookings, refunds, and support—live in 48 hours.

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SOC 2 & ISO Certified

Trusted by Global Travel Leaders & Enterprises

Stop Losing Margins to Manual Back-Office Friction

The travel industry is a game of margins. Manual back-office tasks are silent killers. Whether you are an OTA, a boutique tour operator, or a corporate travel firm, your growth is throttled by booking errors, slow refunds, and the high cost of 24/7 support. At LiveHelpIndia, we provide managed Travel Back Office Outsourcing that acts as a seamless extension of your team. Our AI-augmented professionals handle high-volume technical workflows—from GDS management to multilingual escalations—so you can focus on winning more travelers.

Why Global Agencies Choose LiveHelpIndia

GDS Certified Experts

Our team isn't just 'trained'; they are experts in Sabre, Amadeus, and Travelport. We handle complex PNR modifications and fare audits with zero learning curve for you.

60% Cost Reduction

Leveraging our India-based offshore delivery model, you eliminate heavy onshore salaries, benefits, and office overhead while maintaining top-tier output quality.

AI-Augmented Accuracy

We use proprietary AI agents to double-check data entry and booking details, ensuring a 99.9% accuracy rate that prevents costly travel disruptions.

24/7 Global Coverage

Travel never sleeps. We provide true round-the-clock operations across all time zones, ensuring your customers are supported whether they are in New York, London, or Sydney.

Rapid Scalability

Scale your team by 50 people for peak season or down during lulls in just 48-72 hours. Our flexible model matches your business's natural rhythm.

Bank-Grade Security

We manage sensitive traveler data using SOC 2 and ISO 27001 certified protocols, ensuring full compliance with GDPR and PCI DSS for payment processing.

Comprehensive Travel Back Office Solutions

15 specialized service areas to automate your growth

GDS & Booking Management

Complete handling of PNR creation, ticketing, and modifications across all major Global Distribution Systems.

Zero booking error rates
Real-time inventory updates
Seamless Sabre/Amadeus integration

Itinerary Design & Personalization

Crafting detailed, high-touch travel itineraries that include local insights, transport logistics, and dining reservations.

Premium guest experience
Scalable luxury concierge
Reduced workload for agents

Refunds & Cancellation Processing

Accelerate the refund lifecycle with automated validation and manual verification of airline and hotel policies.

45% faster refund turnaround
Higher customer satisfaction
Reduced policy violation penalties

Revenue Accounting & Commission Tracking

Managing reconciliation of commissions from airlines, hotels, and wholesalers to ensure every dollar is captured.

Recovered lost commissions
Precise financial reporting
Streamlined vendor payments

Complaint Resolution

Providing expert back-line support for complex issues, including lost luggage and flight disruptions.

Lower customer churn
Brand reputation protection
Expert crisis management

Multilingual Travel Support

Processing and email support in English, Spanish, French, German, and more for global reach.

Global market readiness
Localized traveler empathy
Seamless cross-border ops

Policy Compliance Auditing

Monitoring corporate bookings to ensure alignment with internal travel policies and budgets.

Ensured corporate savings
Real-time policy alerts
Simplified expense approval

Visa & Documentation

Verifying requirements and supporting travelers with document checklists and application tracking.

Reduced travel friction
Value-added agency service
Fewer visa-related cancellations

AI-Agent Training

Building and training custom AI agents to handle Level 1 queries and booking data entry.

Future-proofed operations
Exponentially lower costs
Human-in-the-loop quality

Market Research

Monitoring competitor rates and market trends to ensure your pricing strategy remains aggressive.

Data-driven pricing
Improved conversion rates
Early trend identification

Our Technology Ecosystem

We integrate with the world's leading travel and business platforms

AWS Cloud

Salesforce

AI Automation

MS Azure

Sabre/Amadeus

Analytics

Proven Results: Success Stories

OTA Efficiency

Global OTA Reduces Refund Turnaround by 55%

A major US-based OTA was struggling with a massive backlog of pandemic-related refunds and high seasonal booking spikes that their onshore team couldn't handle.

48h

Refund Turnaround

58%

Cost Reduction

40%

CSAT Increase

The Solution

We deployed a dedicated POD of 25 GDS-certified experts and implemented an AI-triage system to categorize and prioritize refund requests automatically.