Replace manual processes and high fixed costs with an AI-enabled, 24/7 managed back office team. We handle the bookings, ticketing, and reconciliation so you can focus on growth.
Request a Free ConsultationIf your team is buried in manual data entry, PNR management, and endless financial reconciliation, you're not alone. These essential but low-value tasks consume your most valuable resources: time, money, and focus.
Every minute spent on administrative work is a minute not spent on acquiring new customers, negotiating with suppliers, or designing unique travel experiences. This operational drag leads to burnout, costly errors, and stalled growth, leaving you vulnerable in a fast-moving market.
Our Managed Travel Back Office Service is the engine that lifts you above the operational turbulence. We take on the entire spectrum of your back-office functions, from fare filing to commission chasing.
By leveraging our CMMI Level 5 certified processes and AI-automation tools, we eliminate errors, accelerate transaction speeds, and provide you with real-time data for better decision-making. The result is a leaner, more agile operation that can scale instantly and a core team that is finally free to innovate and drive revenue.
Request a Free ConsultationIf your team is buried in manual data entry, PNR management, and endless financial reconciliation, you're not alone. These essential but low-value tasks consume your most valuable resources: time, money, and focus. Every minute spent on administrative work is a minute not spent on acquiring new customers, negotiating with suppliers, or designing unique travel experiences. This operational drag leads to burnout, costly errors, and stalled growth, leaving you vulnerable in a fast-moving market.
Our Managed Travel Back Office Service is the engine that lifts you above the operational turbulence. We take on the entire spectrum of your back-office functions, from fare filing to commission chasing. By leveraging our CMMI Level 5 certified processes and AI-automation tools, we eliminate errors, accelerate transaction speeds, and provide you with real-time data for better decision-making. The result is a leaner, more agile operation that can scale instantly and a core team that is finally free to innovate and drive revenue.
We handle the complete booking lifecycle, from initial creation in the GDS/CRS to final confirmation. Our team ensures all details are captured accurately, special requests are noted, and bookings are processed swiftly.
Our experts manage complex fare structures, loading private, public, and negotiated fares into the GDS. We conduct regular audits to ensure accuracy, competitiveness, and compliance, preventing revenue leakage.
We maintain the integrity of your Passenger Name Records (PNRs) through systematic quality checks. This includes verifying formats, adding required remarks, and ensuring all segments conform to airline standards.
Our IATA-proficient team manages all ticketing functions, including complex re-issuances for schedule changes, re-routing, and upgrades. We process refunds accurately according to airline rules.
We streamline your financial operations by managing the entire reconciliation process for BSP and ARC. We handle sales reporting, payment processing, and discrepancy resolution.
Leveraging AI and RPA, we automate the extraction and input of data from various sources like emails, PDFs, and web forms into your core systems. Ideal for passenger manifests and loyalty updates.
We provide 24/7 support to both your end customers and your own travel agents via email, chat, and voice. Our team can handle inquiries, booking assistance, and technical support.
We manage the operational aspects of your loyalty programs, including member enrollment, points/miles calculation, statement generation, and redemption processing to maintain member satisfaction.
For TMCs, we ensure all bookings adhere to corporate client travel policies. Our pre-ticketing checks verify class of service, preferred carriers, and spending limits, flagging out-of-policy bookings.
Our managed service is built on foundational pillars designed to eliminate your operational friction and accelerate your growth. We combine human expertise with AI-driven efficiency to build your competitive advantage.
Reduce your operational expenditure by up to 60%. Our AI-enhanced global delivery model eliminates the high costs of in-house staff, including salaries, benefits, infrastructure, and training, giving you a direct and immediate boost to your bottom line.
Instantly scale your team from one to over a hundred agents within 48-72 hours. Effortlessly manage seasonal peaks, new market expansions, or unexpected demand without the risks and delays of traditional hiring.
Operate with complete confidence. As a SOC 2, ISO 27001, and CMMI Level 5 certified partner, we ensure your client data and financial information are protected by the most rigorous international security and compliance standards.
Turn time zones into your competitive advantage. Our round-the-clock teams ensure your back office is always running, processing bookings, handling support tickets, and managing finances while you sleep, enabling faster turnaround times for your customers.
Leverage a team of career travel professionals with deep expertise in all major GDS (Amadeus, Sabre, Galileo), CRMs, and booking engines. We speak your language and understand the complexities of the travel ecosystem.
Move beyond manual data entry. We use Robotic Process Automation (RPA) and AI tools to automate repetitive tasks like fare loading and data verification, achieving over 99.5% accuracy and freeing up human experts for complex problem-solving.
You can't manage what you can't measure. We provide real-time dashboards and detailed performance reports based on clear SLAs, giving you complete visibility and control over your outsourced operations.
Start with confidence. We offer a 2-week paid trial to prove our value and a free-replacement guarantee for any team member who doesn't meet your expectations. Your success is our primary metric.
Stop being the chief administrator and start being the CEO again. By offloading your entire back-office workload to us, you and your core team can dedicate 100% of your energy to what truly matters: sales, marketing, and creating amazing travel experiences.
Key Outcomes:
Key Outcomes:
Key Outcomes:
We've refined our onboarding process over two decades to ensure a fast, efficient, and risk-free transition. Our structured approach guarantees that we understand your business, configure the right solution, and deliver value from day one.
We begin with a deep dive into your current workflows, pain points, and objectives. Our process experts map out your existing operations to identify bottlenecks and opportunities for improvement. This ensures our solution is tailored to your specific needs.
Based on the discovery phase, we design a custom operational blueprint. This includes defining the team structure, workflows, communication protocols, and key performance indicators (KPIs). We present a clear proposal with transparent pricing and SLAs.
Once approved, we assemble your dedicated team and begin a rigorous training program on your systems and brand standards. We conduct a phased rollout, starting with non-critical tasks to ensure a smooth transition before a full go-live.
Our partnership doesn't end at launch. We provide continuous governance through daily monitoring, weekly performance reviews, and quarterly business reviews. We constantly seek opportunities to optimize processes and introduce new automations to drive further efficiency.
Our teams are not just proficient; they are experts in the critical technologies that power the travel industry. We integrate seamlessly with your existing infrastructure, ensuring a smooth workflow and eliminating the need for you to invest in new systems. From Global Distribution Systems to the latest CRM and support platforms, we have you covered.
Core GDS for booking, pricing, and ticketing for many airlines and agencies, especially in EMEA.
Leading GDS, particularly in the Americas, for managing flights, hotels, and car rentals.
A major GDS platform used globally for comprehensive travel content and booking management.
Another key Travelport GDS, essential for many online travel agencies and consolidators.
Leading CRM for managing customer relationships, support cases, and sales pipelines in the travel sector.
Popular customer support platform for managing tickets, chat, and help center content.
Widely-used accounting software for SMBs to manage financial reconciliation, invoicing, and reporting.
Cloud-based accounting platform popular with modern businesses for financial management.
Robotic Process Automation tool used to automate repetitive data entry and system interactions.
Powers our AI/ML models for tasks like sentiment analysis, predictive analytics, and chatbot intelligence.
Critical financial settlement systems for the airline industry. Expertise is non-negotiable for reconciliation.
Essential security standard for handling credit card payments, ensuring all transactions are secure.
Mandatory for handling data of EU citizens, demonstrating our commitment to data privacy.
Core productivity and collaboration suite for seamless communication with your team.
Real-time communication channels for instant collaboration between your team and our managed team.
"Partnering with LiveHelpIndia was the single best decision for our bottom line. We cut our back-office costs by more than half, which we've reinvested directly into marketing. The team is professional, responsive, and truly an extension of our own."
"The 24/7 support is a lifesaver. Our previous team only worked UK hours, which was a nightmare for our global client base. Now, bookings are confirmed overnight, and customer issues are resolved instantly, no matter the time zone. The process is seamless."
"As a startup, we couldn't afford a large in-house team or the risk of hiring mistakes. LiveHelpIndia's flexible model allowed us to start small and scale as we grew. Their expertise in fare filing and GDS is top-notch. Highly recommended."
"The financial reporting and reconciliation services are impeccable. LiveHelpIndia's team cleared a six-month backlog of ARC reconciliation in our first month. Their accuracy and attention to detail have saved us a significant amount in recovered revenue."
"We were hesitant about security, but their SOC 2 and ISO 27001 certifications put our minds at ease. The onboarding was professional, and they integrated with our proprietary booking platform without a hitch. Their security posture is more robust than our own."
"Having the back-office team handle all the administrative work—ticketing, changes, itinerary building—has freed me up to focus on my clients. I can sell more and provide better service because I'm not bogged down in paperwork. It's been a huge boost to my productivity."
Choosing the right operational model is critical. See how partnering with LiveHelpIndia's managed service provides superior value compared to building an in-house team or relying on freelancers.
Clear answers to the most common questions about our travel back office outsourcing services.
Founder & CEO
Expert Enterprise Growth Solutions.
Most businesses fail at outsourcing because they view it as a cost-saving exercise. Kuldeep K. engineered
LiveHelpIndia to be a growth engine. By applying enterprise-level architecture to
startups and SMEs, he ensures that your operations aren't just cheaper—they're more scalable, more secure,
and significantly more efficient.
With over two decades of global experience, Kuldeep leads our vision of AI-augmented talent, ensuring
every partnership delivers a tangible, measurable impact on your top and bottom lines.
We are more than a BPO provider; we are your innovation partner. Our commitment to AI and automation ensures your operations are not just efficient today, but are prepared for the future of the travel industry. We invest in technology so you don't have to.
Our teams currently use RPA bots for data entry, AI-powered chatbots for Level 1 support, and machine learning models for quality control, delivering superior accuracy and speed.
We are developing predictive models to help you forecast demand, identify at-risk customers, and optimize pricing, turning your operational data into a strategic asset.
Our long-term vision is to create a fully autonomous back-office engine where AI agents handle the majority of transactional tasks, freeing human experts to manage exceptions and strategic client relationships.
We understand that every business is unique. Whether you are a lean startup or an enterprise, we offer engagement models designed to scale with your specific operational requirements.
Ideal for: Medium to large businesses needing high control, specific expertise, and consistent volume handling.
Timeline: Ongoing engagement
Monthly fixed fee per agent
Ideal for: Startups and small businesses with fluctuating or lower volume needs.
Timeline: Flexible, ongoing
Hourly or per-transaction billing
Ideal for: One-time needs like data migration, backlog clearing, or system setup.
Timeline: 2–12 weeks, depending on scope
Fixed fee for the entire project
