Travel Back Office Outsourcing Services
Stop letting tedious back-office tasks ground your growth. We manage your bookings, support, and data with precision and efficiency, so you can focus on creating unforgettable travel experiences.
Trusted by global travel leaders and innovators:
Why Partner with LiveHelpIndia for Travel BPO?
We're not just another BPO provider. We are your strategic growth partner, deeply embedded in the travel industry and dedicated to your success. We combine decades of experience with cutting-edge AI to deliver unparalleled efficiency and scalability.
Travel Industry Specialists
Our team isn't just trained in back-office tasks; they live and breathe travel. We understand GDS, booking engines, and the unique challenges of your industry, ensuring knowledgeable and context-aware support from day one.
AI-Powered Efficiency
We leverage AI and automation to handle repetitive tasks like data entry, fare loading, and basic inquiries with incredible speed and accuracy. This frees up our human experts to manage complex issues, driving productivity and reducing errors.
Drastic Cost Reduction
Reduce your operational overhead by up to 60%. Our offshore model gives you access to a highly skilled workforce without the costs of recruitment, training, salaries, and infrastructure associated with an in-house team.
24/7 Global Operations
The travel world never sleeps, and neither do we. Our round-the-clock support ensures your operations run smoothly across all time zones, providing timely assistance to your customers and partners whenever they need it.
Seamless Scalability
Whether you're facing a seasonal peak or planning for growth, our flexible engagement models allow you to scale your back-office team up or down on demand. Adjust your resources to match your business needs without long-term commitments.
Ironclad Data Security
Your data and your customers' information are paramount. We are CMMI Level 5, ISO 27001, and SOC2 compliant, employing rigorous security protocols to ensure your sensitive data is always protected.
Customized Workflow Integration
We don't force you into a one-size-fits-all process. Our experts work with you to understand your existing workflows and systems, creating a customized BPO solution that integrates seamlessly with your operations for a frictionless partnership.
Focus on Core Business
By offloading time-consuming back-office tasks to us, you free up your key personnel to focus on what they do best: strategy, customer relationships, and growing your travel business. We handle the admin, you handle the innovation.
Business Continuity
Mitigate risks associated with staff turnover or unforeseen disruptions. Our dedicated team ensures your critical back-office functions are always running, providing stability and reliability for your business operations.
Comprehensive Travel Back Office Services
Our suite of services covers every aspect of travel operations. We provide end-to-end support, powered by technology and managed by industry experts, to ensure your business runs like a well-oiled machine.
Reservation & Ticketing Management
We handle the entire lifecycle of bookings, from initial creation to final ticketing. Our experts ensure accuracy and adherence to all fare rules and airline policies, minimizing errors and costly debit memos.
- Flight, hotel, car, and package bookings in all major GDS (Sabre, Amadeus, Galileo).
- Complex itinerary construction and PNR management.
- Seat assignments, meal requests, and special service requests (SSR) handling.
Cancellations, Refunds, and Re-issuance
Navigating changes and disruptions is a core part of travel. Our team efficiently processes modifications, calculates refunds, and re-issues tickets according to airline and supplier policies, ensuring a smooth experience for your clients.
- Processing voluntary and involuntary schedule changes.
- Accurate calculation of penalties and refundable amounts.
- Managing ticket exchanges and re-validations promptly.
Fare Filing and Loading
Ensure your competitive edge with accurate and timely fare management. We handle the complex process of loading private, negotiated, and published fares into your systems, making them available for sale quickly.
- Loading contract fares into GDS and other booking platforms.
- Auditing existing fares for accuracy and competitiveness.
- Managing fare rules, conditions, and blackout dates.
Group Bookings & Tour Operations Support
Managing group travel requires meticulous coordination. We provide dedicated support for group desk operations, from managing allotments and rooming lists to coordinating with suppliers and processing payments.
- Handling group requests and creating quotes.
- Managing block space and inventory for tours.
- Coordinating with hotels, airlines, and transport providers.
Queue Management
An unmanaged GDS queue is a recipe for missed updates and revenue loss. Our team diligently monitors and clears all booking queues, actioning PNRs for schedule changes, confirmations, and other critical updates.
- 24/7 monitoring of all GDS queues (e.g., schedule change, ticketing, waitlist).
- Proactive communication with clients regarding flight changes.
- Ensuring all PNRs are actioned before deadlines to avoid cancellations.
Multi-Channel Customer Support
Provide exceptional, round-the-clock support to your travelers. Our team acts as an extension of your brand, handling inquiries via phone, email, and chat with professionalism and empathy.
- 24/7/365 availability for traveler inquiries and assistance.
- Support for booking questions, trip modifications, and general queries.
- Escalation management for complex customer issues.
Travel Agent Help Desk
Empower your network of travel agents with a dedicated support desk. We provide expert assistance on booking procedures, GDS commands, fare rules, and commission inquiries, helping them sell more effectively.
- Technical and procedural support for your booking platforms.
- Guidance on complex fare constructions and ticketing.
- Resolving commission and payment-related queries.
Email and Chat Support
Offer convenient, non-intrusive support channels for your customers. We manage your email inboxes and live chat platforms, providing swift and accurate responses to a wide range of travel-related questions.
- Real-time chat assistance for website visitors.
- Management of support and info email inboxes with defined SLAs.
- Handling booking confirmations, e-ticket dispatch, and document verification.
Social Media Customer Service
Your customers are on social media, and so are their questions and concerns. We monitor your social channels, respond to customer service inquiries, and manage your brand's reputation online.
- Monitoring social media platforms for customer mentions and messages.
- Responding to service-related comments and direct messages.
- Escalating critical feedback to your marketing or PR teams.
Loyalty Program Management
Foster customer retention by effectively managing your loyalty programs. We handle member inquiries, point calculations, reward redemptions, and account maintenance, ensuring your most valuable customers feel appreciated.
- Enrolling new members and managing profiles.
- Assisting with reward booking and point transfers.
- Resolving discrepancies in mileage or point accrual.
Data Entry and Management
Clean, accurate data is the backbone of efficient operations. We handle high-volume data entry tasks, from inputting passenger information to updating supplier contracts, ensuring the integrity of your systems.
- Entering customer profiles and passport information into CRM/booking systems.
- Updating hotel and supplier information and contracts.
- Digitizing and organizing travel documents.
Travel Accounting & Reconciliation
Maintain financial health with our specialized travel accounting services. We manage commission tracking, BSP/ARC reconciliation, and supplier payments, ensuring accuracy and timely financial closing.
- Reconciling Airline Reporting Corporation (ARC) and Billing and Settlement Plan (BSP) reports.
- Tracking and claiming commissions from airlines, hotels, and other suppliers.
- Processing invoices and managing accounts payable/receivable.
Reporting and Analytics
Turn your operational data into actionable business intelligence. We generate customized reports on booking trends, agent performance, and financial metrics, providing you with the insights needed to make informed strategic decisions.
- Daily, weekly, and monthly sales and performance reports.
- Analysis of booking patterns, destinations, and customer segments.
- Customized dashboards for tracking key performance indicators (KPIs).
PNR and Booking Audits
Prevent revenue leakage by ensuring every booking is accurate and optimized. Our team conducts thorough audits of PNRs to check for policy compliance, correct pricing, and opportunities for upselling or cost savings.
- Verifying bookings against corporate travel policies.
- Checking for accuracy in fare calculation and ticketing.
- Identifying and flagging fraudulent or high-risk bookings.
Process Automation & Optimization
We go beyond just executing tasks; we help you improve them. Our experts analyze your back-office workflows to identify bottlenecks and opportunities for automation, helping you build a more efficient and scalable operation.
- Mapping existing workflows to identify inefficiencies.
- Recommending and implementing automation tools (RPA).
- Continuously monitoring and refining processes for optimal performance.
Our Seamless Onboarding Process
We make transitioning your back-office operations to us simple and risk-free. Our structured 4-step process ensures a smooth setup, deep integration, and immediate value delivery.
1. Discovery & Scoping
We begin with in-depth consultations to understand your specific needs, existing workflows, systems (GDS, CRM), and key performance indicators. This allows us to design a truly bespoke solution.
2. Team Assembly & Training
We handpick a dedicated team of travel industry experts whose skills match your requirements. This team then undergoes rigorous training on your specific processes, brand voice, and software platforms.
3. Phased Integration & Go-Live
We implement a phased rollout, starting with a few core processes to ensure a smooth transition. We establish secure system access, set up communication channels, and run pilot programs before a full-scale launch.
4. Continuous Optimization & Reporting
Our partnership doesn't end at launch. We provide regular performance reports, hold review meetings, and continuously seek opportunities to optimize workflows and integrate new efficiencies, ensuring long-term success.
Success Stories in Travel Operations
Don't just take our word for it. See how we've transformed the back-office operations for travel companies just like yours, driving efficiency, cutting costs, and enabling growth.
The Challenge: Scaling Pains
The client needed to scale their operations to handle a 200% increase in bookings without a proportional increase in headcount and operational costs.
- High error rates in manual ticketing and re-issuance.
- Inability to provide 24/7 support for international customers.
- Lack of a streamlined process for managing GDS queues.
- Key staff were bogged down in admin instead of focusing on growth.
Our Solution: A Dedicated 24/7 Operations POD
We deployed a dedicated team of 10 travel experts to function as their round-the-clock back office.
- Implemented a 24/7 queue management protocol across Sabre and Amadeus.
- Provided multi-channel support (email, chat) to handle global customer inquiries.
- Introduced RPA bots for automated fare loading and booking confirmation emails.
- Established a rigorous two-step audit process for all ticketing and refunds.
The Challenge: Financial Inefficiency
The client needed to automate their financial processes to improve accuracy, speed up reconciliation, and maximize commission revenue.
- Delayed and inaccurate ARC/BSP reconciliation.
- Significant untracked or missed hotel and car rental commissions.
- Manual invoice processing leading to payment delays.
- Lack of consolidated reporting for financial performance analysis.
Our Solution: Specialized Travel Accounting Team
We assigned a team of finance professionals with deep expertise in travel accounting.
- Took over the end-to-end ARC/BSP reconciliation process, reducing turnaround time by 70%.
- Implemented a robust commission tracking system that integrated with their mid-office platform.
- Automated invoice data extraction and entry into their accounting software.
- Developed custom BI dashboards for real-time visibility into sales, commissions, and profitability.
The Challenge: Administrative Overload
The client's small, highly-skilled team of travel designers was getting bogged down in operational logistics, limiting their capacity to design and sell new tours.
- Time-consuming management of group manifests and rooming lists.
- Constant back-and-forth communication with multiple ground suppliers.
- Manual tracking of payment schedules and invoicing for large groups.
- Difficulty in quickly creating and modifying complex, multi-day itineraries.
Our Solution: Tour Operations Support Desk
We provided a dedicated support team specializing in tour and group operations.
- Managed all group documentation, including rooming lists, visa applications, and special requests.
- Acted as the central point of contact for Destination Management Companies (DMCs) and suppliers.
- Handled the entire group invoicing and payment follow-up process.
- Assisted in building and updating detailed itineraries in their operational software.
Technology We Master
Our teams are proficient in the essential tools and platforms that power the travel industry. We integrate seamlessly with your existing technology stack to ensure a smooth and efficient workflow.
What Our Clients Say
We pride ourselves on building long-term partnerships. Hear directly from travel leaders who trust us with their critical operations.
"Outsourcing our back office to LiveHelpIndia was one of the best strategic decisions we've made. The transition was seamless, and the level of professionalism and industry knowledge their team possesses is exceptional. Our costs are down, and our efficiency is way up."
"The 24/7 support has been a game-changer for our corporate clients. No matter the time zone, our travelers get immediate assistance. The team's attention to detail in managing complex corporate bookings and policies is flawless."
"As a luxury tour operator, our reputation is built on perfection. The LiveHelpIndia team understands this. They handle our complex group logistics with incredible precision, freeing our designers to focus on creating unforgettable experiences."
"Their expertise in fare loading and GDS management is second to none. They've helped us get our negotiated rates to market faster and with greater accuracy than we ever could in-house. They are a vital part of our pricing strategy."
"The financial reconciliation services have been transformative. They cleaned up years of messy data and implemented a process that has drastically improved our cash flow and commission collection. I can't recommend them enough."
"We needed to scale our customer support for the peak season without hiring a dozen temporary staff. LiveHelpIndia provided a flexible, skilled team that got up to speed in days. They handled the volume perfectly and maintained our high standard of service."
Serving All Segments of the Travel Industry
Our expertise isn't limited to one niche. We provide tailored back-office solutions for a diverse range of businesses across the travel and hospitality ecosystem.
Online Travel Agencies (OTAs)
Travel Management Companies (TMCs)
Tour Operators
Airline Consolidators
Hospitality & Hotel Chains
Cruise Lines
Flexible Engagement Models
We understand that every travel business is unique. Choose the model that best fits your operational needs, budget, and long-term goals.
Dedicated Team Model
Your own full-time, dedicated team of travel experts who work exclusively on your account. This model is ideal for businesses with high volume and complex needs, offering maximum control, integration, and brand alignment.
- Best for high-volume operations.
- Complete integration with your culture.
- Fixed monthly cost for predictable budgeting.
Managed Services Model
An outcome-based approach where you define the scope of work (e.g., manage all GDS queues, handle all refund processing) and we deliver the results for a fixed price. We manage the team and guarantee the performance based on agreed-upon SLAs.
- Focus on results, not headcount.
- Service Level Agreements (SLAs) guarantee quality.
- Ideal for specific, well-defined functions.
On-Demand / Hourly Model
Perfect for startups, seasonal businesses, or specific projects. You get access to our pool of experts and pay only for the hours you use. This model offers ultimate flexibility to scale support up or down as needed without long-term commitments.
- Maximum flexibility for fluctuating needs.
- Pay-as-you-go pricing.
- Ideal for project-based work or seasonal peaks.
How We Compare
See the clear advantages of partnering with a specialized BPO provider like LiveHelpIndia versus keeping operations in-house or using a generalist outsourcer.
| Feature | In-House Team | Generalist BPO | LiveHelpIndia (Specialist Travel BPO) |
|---|---|---|---|
| Cost Savings | High (Salaries, Benefits, Infrastructure) | Moderate | Up to 60% Reduction |
| 24/7 Coverage | Difficult & Expensive | Possible, often with quality variance | Standard Offering |
| Travel Industry Expertise | Dependent on Hiring | Limited to None | Core Competency |
| Scalability | Slow & Costly | Moderate | On-Demand & Seamless |
| Access to AI & Automation | Requires significant investment | Basic Tools | Integrated AI-Powered Solutions |
| GDS Proficiency | Requires training | Usually not supported | Expert-level (Sabre, Amadeus, etc.) |
| Business Continuity | At Risk (Turnover, Sick Days) | Good | Guaranteed & Redundant |
| Focus on Core Business | Distracted by Admin Tasks | Improved | Maximized Focus on Growth |
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from prospective clients in the travel industry.
Data security is our highest priority. We are an ISO 27001 and SOC2 certified company, adhering to strict international security standards. Our measures include secure VPNs, encrypted data channels, restricted access controls, regular security audits, and comprehensive employee training on data privacy. We ensure full compliance with regulations like GDPR and CCPA.
Our teams are experts in all major Global Distribution Systems (GDS), including Sabre, Amadeus, Galileo, and Worldspan. We are also highly proficient with various mid-office, back-office, CRM, and booking engine platforms common in the travel industry. During onboarding, we train our teams specifically on your unique technology stack for seamless integration.
We have a structured onboarding process. We start by documenting your existing Standard Operating Procedures (SOPs). Then, we assign a dedicated team that undergoes intensive, client-specific training. This includes your brand voice, specific workflows, software usage, and escalation protocols. We run a pilot phase to ensure the team is fully aligned before a full-scale launch.
Absolutely. Scalability is one of the core benefits of our service. We work with you to forecast your needs and can quickly ramp up the team size to handle peak seasons or special projects. Similarly, you can scale down during quieter periods. Our flexible engagement models are designed to match your business rhythm.
We believe in complete transparency. You will have a dedicated Account Manager as your single point of contact. We establish regular communication through your preferred channels (e.g., Slack, MS Teams, email) and schedule weekly or bi-weekly performance review meetings. You will also receive detailed reports and have access to performance dashboards for real-time oversight.
The timeline can vary based on complexity, but a typical implementation takes between 2 to 4 weeks. This includes the initial discovery and scoping, team selection, client-specific training, and the pilot phase. Our goal is to ensure a smooth and thorough transition rather than a rushed one, setting the partnership up for long-term success.
Ready to Elevate Your Travel Operations?
Let's discuss how our tailored back-office solutions can help you reduce costs, improve efficiency, and free you up to focus on what truly matters: growing your business and delighting your travelers. Schedule a free, no-obligation consultation with one of our travel BPO experts today.
Request a Free Consultation
Our Global Footprint
With a presence across multiple continents, we offer a unique blend of global reach and local expertise, ensuring we're always available to support your business needs.
United States
16192 Coastal Highway, Lewes, DE 19958
United Kingdom
37th Floor, 1 Canada Square, London E14 5AB
India
142-A, New IT Park, Pardesipura, Indore - 452010
Australia
Level 35, 100 Barangaroo Avenue, Sydney NSW 2000