Telecom Back Office Outsourcing Services That Drive Growth
Cut OpEx by up to 60%. Scale on demand. And refocus on your core network innovation. Our AI-augmented, CMMI Level 5 certified teams manage your billing, data, and network support, so you don't have to.
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The Strategic Advantage Your Telecom Business Needs
In a market defined by tight margins and rapid technological shifts, operational efficiency isn't just a goal—it's a survival metric. We provide more than just outsourcing; we deliver a competitive edge.
AI-Powered Efficiency
We leverage AI and RPA to automate repetitive tasks in billing, data entry, and order processing. This reduces human error to near-zero, accelerates cycle times, and frees your team for high-value work.
Ironclad Security & Compliance
With SOC 2, ISO 27001, and CMMI Level 5 certifications, we operate under the strictest global standards for data security and process management, ensuring your sensitive customer and network data is always protected.
CMMI 5 Process Maturity
Our CMMI Level 5 appraisal signifies the highest level of process optimization. This means predictable outcomes, continuous improvement, and a structured approach to solving your most complex operational challenges.
Seamless Scalability
Whether you're launching a new service, entering a new market, or managing seasonal peaks, our flexible staffing models allow you to scale your back-office team up or down within days, not months.
24/7/365 'Follow the Sun' Operations
Our global delivery centers provide round-the-clock support for your Network Operations Center (NOC), customer service, and technical support, ensuring uninterrupted service and rapid issue resolution.
Drastic Cost Reduction
By optimizing processes and leveraging the economic advantages of our global locations, we help clients reduce their back-office operational costs by up to 60% without compromising on quality or security.
Deep Telecom Domain Expertise
Our teams aren't generalists. They are trained professionals with deep knowledge of telecom-specific challenges, platforms (like Amdocs, NetCracker), and regulations (like GDPR, TCPA).
Radical Transparency
Gain complete visibility into your outsourced operations with custom real-time dashboards, detailed performance reports, and regular governance meetings. We operate as a true extension of your team.
Risk-Free Talent Guarantee
We are confident in the quality of our teams. If any professional is not meeting your expectations, we offer a free, swift replacement with a comprehensive, zero-cost knowledge transfer process.
Comprehensive Telecom Back Office Solutions
We offer a full spectrum of managed services designed to handle the critical, non-core functions of your telecom operations, allowing you to focus on network quality and customer growth.
NOC Monitoring & Management
Proactive, 24/7 surveillance of your network infrastructure to detect and resolve issues before they impact customers. We ensure maximum uptime and performance reliability.
- Real-time alarm monitoring and correlation.
- Performance threshold analysis and reporting.
- Fault detection, isolation, and ticket creation.
L1 & L2 Technical Support
Expert, tiered technical assistance for your customers and internal teams. Our structured approach ensures swift resolution for common issues and intelligent escalation for complex problems.
- ITIL-aligned incident management processes.
- Support for voice, data, and video services.
- Reduced resolution times and improved CSAT scores.
Order Provisioning & Management
An accurate and efficient end-to-end process for activating new customer services. We manage the entire lifecycle from order entry to service activation, minimizing delays and errors.
- Automated workflows for faster provisioning.
- Coordination with field technicians and vendors.
- Reduced order fallout and improved time-to-revenue.
Service Assurance
Ensuring your services consistently meet quality and performance standards. We monitor service health, manage trouble tickets, and coordinate resolutions to maintain customer trust.
- SLA monitoring and performance reporting.
- Root cause analysis for recurring issues.
- Proactive maintenance and network health checks.
Network Inventory Management
Maintaining a precise and up-to-date record of all your network assets, from circuits to hardware. Accurate inventory data is crucial for planning, maintenance, and cost control.
- Asset tracking and database management.
- Regular audits and reconciliation.
- Improved capacity planning and asset utilization.
Customer Onboarding & Welcome Calls
Creating a positive first impression for new subscribers. We manage the initial setup, provide welcome information, and ensure a smooth start to their service experience.
- Verification of account and service details.
- Guidance on service usage and billing.
- Reduced day-one churn and support calls.
Customer Data Management
Maintaining the accuracy and integrity of your customer database. Clean data is essential for billing, marketing, and providing personalized customer service.
- New account creation and updates.
- Data cleansing and de-duplication.
- Compliance with data privacy regulations (e.g., GDPR).
Loyalty & Retention Programs
Proactively engaging with at-risk customers to prevent churn. We execute targeted campaigns, address concerns, and highlight the value of your services to improve customer lifetime value.
- Identifying churn indicators through data analysis.
- Outbound calls and personalized offers.
- Tracking and reporting on retention rates.
Contract Management
Overseeing the entire lifecycle of customer and vendor contracts. We manage renewals, ensure compliance, and maintain a central repository for all agreements.
- Proactive renewal notifications and processing.
- Compliance tracking and reporting.
- Reduced administrative overhead.
Billing & Invoicing Management
Ensuring accurate and timely billing, a critical driver of customer satisfaction and cash flow. Our AI-assisted processes minimize errors and handle complex rating and charging rules.
- Usage data processing and rating.
- Invoice generation and distribution.
- Dispute resolution and credit management.
Collections & Dunning Management
A systematic and professional approach to managing accounts receivable. We handle payment reminders and collections processes to reduce bad debt while maintaining positive customer relations.
- Automated payment reminders and notifications.
- Structured collections call campaigns.
- Improved cash flow and reduced days sales outstanding (DSO).
Revenue Assurance
Protecting your revenue streams by identifying and correcting leakage points across the network and billing systems. We ensure you bill for every service you deliver.
- Auditing from network switch to final invoice.
- Identifying unbilled usage and incorrect rating.
- Plugging revenue leaks to boost profitability.
Fraud Management
Utilizing advanced analytics and AI to detect and prevent fraudulent activity. We protect both your revenue and your customers from threats like subscription fraud and international revenue share fraud (IRSF).
- Real-time monitoring of usage patterns.
- Predictive analytics to identify high-risk accounts.
- Minimizing financial losses due to fraud.
Data Entry & Processing
High-volume, high-accuracy data entry services for various telecom needs, from updating customer records to processing service orders. We combine human oversight with automation for optimal results.
- 99.95% accuracy guaranteed.
- Processing of both digital and paper-based formats.
- Secure handling of sensitive information.
Reporting & Analytics
Transforming raw operational data into actionable business intelligence. We provide custom reports and dashboards on network performance, customer trends, and financial metrics.
- Development of custom KPI dashboards.
- Trend analysis and performance forecasting.
- Data-driven insights for strategic decision-making.
Our CMMI Level 5-Certified Process
We follow a structured, transparent, and proven methodology to ensure a seamless transition and immediate value delivery for your outsourced operations.
Discover & Strategize
We conduct deep-dive workshops to understand your processes, pain points, and goals. We map your workflows and co-create a detailed Statement of Work (SOW) with clear KPIs.
Seamless Transition
Our dedicated transition team manages a structured knowledge transfer, creates detailed process documentation, and conducts rigorous training and testing before go-live.
Optimize & Operate
We take full ownership of the processes, guided by the agreed-upon SLAs. Our teams use AI tools and continuous improvement methodologies to drive efficiency from day one.
Govern & Grow
Through regular performance reviews, transparent reporting, and strategic business reviews, we ensure alignment with your goals and proactively identify new opportunities for optimization and growth.
Real-World Results for Telecom Leaders
Don't just take our word for it. See how we've transformed back-office operations for companies like yours.
Automating Order Provisioning for a Mid-Sized ISP
Industry: Internet Service Provider
A rapidly growing regional ISP was struggling with a manual, error-prone order provisioning process. This led to significant delays in service activation, high order fallout rates, and frustrated customers, hindering their ability to scale and compete effectively.
Key Challenges:
- High dependency on manual data entry across multiple systems.
- Lack of a centralized system for tracking order status.
- Inconsistent communication between sales, operations, and field teams.
- Average service activation time of over 72 hours.
Our Solution:
- Deployed a dedicated team to handle order entry and validation.
- Implemented RPA bots to automate data transfer between their CRM and provisioning platforms.
- Established a unified workflow with clear handoffs and communication protocols.
- Provided real-time dashboards for tracking order progress and identifying bottlenecks.
"LiveHelpIndia didn't just take over a task; they re-engineered our entire provisioning workflow. The speed and accuracy improvements have been a game-changer for our customer experience and bottom line."
Achieving 24/7 NOC Coverage for a Regional Mobile Operator
Industry: Mobile Network Operator (MNO)
A regional MNO faced prohibitive costs and staffing challenges in maintaining a 24/7 in-house Network Operations Center. This resulted in delayed responses to after-hours network issues, impacting service quality and customer satisfaction.
Key Challenges:
- High overtime costs and employee burnout for night and weekend shifts.
- Slow mean time to repair (MTTR) for incidents outside business hours.
- Inability to proactively monitor network health around the clock.
- Risk of major service outages going undetected for hours.
Our Solution:
- Provided a dedicated, 24/7/365 remote NOC team.
- Integrated seamlessly with their existing monitoring tools and ticketing systems.
- Implemented ITIL-based processes for incident and problem management.
- Developed a clear escalation matrix for critical network events.
"The transition to LiveHelpIndia's managed NOC service was flawless. We now have expert eyes on our network 24/7 for less than half the cost of doing it ourselves. Our network stability has never been better."
Eliminating Revenue Leakage for an Enterprise VoIP Provider
Industry: VoIP & Unified Communications
An enterprise VoIP provider was experiencing significant revenue leakage due to complex billing rules, manual invoice errors, and a disjointed collections process. This directly impacted their profitability and created friction with their enterprise clients.
Key Challenges:
- High rate of billing disputes from customers.
- Inaccurate application of usage-based charges and discounts.
- Delayed collections process, leading to high DSO.
- Lack of a systematic revenue assurance function.
Our Solution:
- Took over the end-to-end billing and collections cycle.
- Used AI-powered tools to audit call detail records (CDRs) against invoices.
- Automated the dunning process for overdue accounts.
- Established a dedicated revenue assurance team to perform regular audits.
"LiveHelpIndia's billing team is meticulous. They not only fixed our invoicing errors but also identified and recovered significant leaked revenue. They are a true partner in our financial health."
Expertise Across the Telecom Ecosystem
We understand the unique operational nuances of different sectors within the telecommunications industry.
Mobile Network Operators (MNOs)
Internet Service Providers (ISPs)
Cable & Satellite TV Providers
VoIP Service Providers
Data Centers & Cloud Providers
Managed Service Providers (MSPs)
Proficient with Your Technology Stack
Our teams are experienced with the leading platforms and tools used in the telecom industry, ensuring a rapid and seamless integration with your existing environment.
In-House vs. LiveHelpIndia Managed Service
A clear comparison of how our managed outsourcing model delivers superior value over maintaining a traditional in-house team.
| Feature | In-House Team | LiveHelpIndia Managed Service |
|---|---|---|
| Cost Structure | High fixed costs (salaries, benefits, overhead) | Predictable, lower variable costs (OpEx) |
| Scalability | Slow and expensive (hiring, training) | Rapid and flexible (on-demand scaling) |
| 24/7 Coverage | Extremely costly and complex to staff | Standard, cost-effective 'follow-the-sun' model |
| Technology & AI | Requires significant capital investment | Access to latest AI/RPA tools included |
| Process Expertise | Limited to internal knowledge | CMMI 5 maturity and cross-industry best practices |
| Security & Compliance | Burden falls entirely on your team | Certified expertise (SOC 2, ISO 27001) included |
| Management Overhead | High (direct supervision, HR, admin) | Low (managed by us against your KPIs) |
What Our Clients Say
We're proud to be a strategic partner in our clients' success stories.
"The level of detail and process discipline LiveHelpIndia brought to our billing operations was astounding. They've helped us improve accuracy to 99.9% and our customers have noticed."
"Outsourcing our L1 support to LiveHelpIndia was one of the best decisions we've made. Our MTTR has dropped significantly, and my senior engineers can now focus on core network projects instead of routine tickets."
"The scalability is incredible. We acquired a smaller competitor and had to onboard 50,000 new customers. LiveHelpIndia scaled their data management team in a week to handle the migration flawlessly."
"Their security credentials were a major factor for us. Knowing our customer data is handled in a SOC 2 and ISO 27001 certified environment gives us and our enterprise clients complete peace of mind."
"The transparency and reporting are top-notch. I have a real-time dashboard showing every key metric for my outsourced team. It feels less like a vendor and more like a department down the hall."
"We ran a paid two-week trial before signing the full contract. The team's performance during the trial exceeded our in-house benchmarks. The decision to move forward was easy."
Meet the Experts Behind Your Success
Our leadership team combines deep industry knowledge with operational excellence to deliver unparalleled value.
Amit A.
Founder & COO - Expert Enterprise Technology Solutions
Girish S.
Delivery Manager - Microsoft Certified Solutions Architect
Dilip B.
Manager, Certified Customer Experience; BPO, KPO Services
Vikas J.
Divisional Manager - ITOps, Enterprise Cloud & SecOps Solutions
Frequently Asked Questions
Clear answers to common questions about outsourcing your telecom back office operations.
Data security is our highest priority. We are certified for SOC 2, ISO 27001, and CMMI Level 5. Our security framework includes multi-layered access controls, end-to-end data encryption, regular third-party audits, and comprehensive employee training on data privacy. We ensure our security posture meets or exceeds the standards of the telecom industry.
A typical transition takes between 4 to 8 weeks, depending on the complexity of the processes. Our CMMI Level 5 certified transition methodology is designed to be seamless and non-disruptive. It includes detailed process mapping, documentation, parallel runs, and a phased go-live to ensure a smooth handover with zero impact on your operations.
We believe in radical transparency. You will have a dedicated account manager, access to real-time performance dashboards, and receive detailed daily, weekly, and monthly reports. We also conduct regular governance meetings (QBRs) to review performance against KPIs and align on strategic goals, ensuring you always have full visibility and control.
Our teams have experience with a wide range of industry-standard platforms, including major BSS/OSS suites like Amdocs and NetCracker, CRM systems like Salesforce, ticketing platforms like ServiceNow and Jira, and various network monitoring tools. We also have a robust training program to quickly upskill our teams on your specific, proprietary systems.
Ready to Transform Your Telecom Operations?
Stop letting operational overhead limit your growth. Let's build a more efficient, scalable, and cost-effective back office for your business. Schedule a free, no-obligation consultation with one of our telecom solutions experts today.
Request A Free Consultation