Mechanical Engineering Back Office Outsourcing Services
Free your core engineering team from administrative burdens.
We deliver secure, precise, and scalable back-office support, from CAD drafting to complex data management, so you can focus on innovation.
Trusted by Global Leaders in Manufacturing, Engineering, and Technology
In today's competitive landscape, your most valuable assets are your engineers. Yet, they are often bogged down by repetitive, non-core tasks like data entry, documentation, and drafting revisions. This administrative drag stifles innovation, delays project timelines, and inflates operational costs. LiveHelpIndia provides a specialized Mechanical Engineering Back Office service designed to absorb these essential yet time-consuming tasks. We act as a seamless extension of your team, armed with certified expertise and robust security protocols, allowing your in-house experts to focus on high-value design, analysis, and R&D.
Why Partner with LiveHelpIndia for Engineering Support?
Ironclad IP & Data Security
Your designs are your most critical assets. We protect them with SOC 2 and ISO 27001 certified security protocols, strict NDAs, and secure infrastructure, ensuring complete confidentiality and peace of mind.
Mature, Verifiable Processes
Quality is not an accident. Our CMMI Level 5 and ISO 9001:2015 appraised processes guarantee consistent, high-quality deliverables, reducing errors and rework, and ensuring your projects adhere to the highest standards.
Significant Cost Reduction
Access a global talent pool of certified engineers and CAD technicians at a fraction of the cost of hiring locally. Reduce your operational overhead by up to 60% without compromising on skill or quality.
Accelerated Project Timelines
Leverage our 24/7 operational capabilities to keep your projects moving around the clock. Reduce turnaround times for drafting, documentation, and data management, and get your products to market faster.
Seamless Team Integration
We are not just a vendor; we are an extension of your team. We adapt to your tools, workflows, and communication protocols (like Jira, Slack, or MS Teams) to ensure a smooth, integrated partnership.
Deep Domain Expertise
Our team comprises qualified mechanical engineers and certified draftsmen with extensive experience across industries like automotive, aerospace, and industrial machinery. We speak your language and understand your challenges.
On-Demand Scalability
Quickly scale your team up or down in response to project demands without the complexities of traditional hiring and firing. Maintain optimal resource allocation and agility in a fluctuating market.
Dedicated Project Management
Every client is assigned a dedicated, English-speaking project manager who serves as your single point of contact. This ensures clear communication, accountability, and proactive management of your outsourced tasks.
Risk-Free Trial & Guarantee
Start with a 2-week paid trial to experience our service quality firsthand. We also offer a free talent replacement guarantee, ensuring you always have the right skills for your project, risk-free.
Our Mechanical Engineering Back Office Services
We offer a comprehensive suite of services designed to support every stage of the product lifecycle, from initial concept drafting to final production documentation. Our goal is to handle the foundational work with precision, freeing your team to innovate.
Our Streamlined Engagement Process
We've refined our process over two decades to ensure a seamless, transparent, and efficient partnership from day one. Our goal is to integrate with your team quickly and start delivering value immediately.
1. Discovery & Requirement Analysis
We begin with a detailed consultation to understand your specific challenges, project requirements, software stack, and desired outcomes. We define the scope of work and key performance indicators (KPIs).
2. Team Selection & Onboarding
Based on your needs, we assemble a dedicated team of engineers and draftsmen with the right skills. We then conduct a joint onboarding session to align on workflows, tools, and communication protocols.
3. Risk-Free Trial Period
We initiate a 2-week paid trial where the team works on your initial tasks. This allows you to evaluate our performance, communication, and quality firsthand with minimal commitment.
4. Execution & Collaboration
Your dedicated team executes tasks, providing regular updates through your preferred channels (e.g., daily stand-ups, weekly reports). We operate as a true extension of your in-house team.
5. Quality Assurance & Review
All deliverables undergo a rigorous, multi-stage quality assurance check based on our CMMI Level 5 processes. You have the opportunity to review and provide feedback before final delivery.
6. Performance Monitoring & Scaling
We continuously monitor performance against KPIs and solicit your feedback. We proactively suggest process improvements and stand ready to scale your team up or down as your project needs evolve.
Technology Stack & Tools We Master
Our teams are proficient in the industry-standard software and platforms your business relies on. We ensure seamless compatibility and high-level expertise across a wide range of engineering tools.
Success Stories: Real-World Impact
Don't just take our word for it. See how we've helped engineering firms across various sectors streamline operations, cut costs, and accelerate innovation.
Case Study: Streamlining Drafting for an Automotive Parts Manufacturer
Client Overview: A mid-sized US-based manufacturer of automotive aftermarket parts was struggling to keep up with the demand for 2D manufacturing drawings for their rapidly expanding product catalog. Their in-house engineering team was spending over 50% of their time on drafting and documentation, pulling them away from new product development.
Testimonial: "LiveHelpIndia didn't just give us draftsmen; they gave us back our R&D team. Their speed and accuracy are exceptional, and the cost savings have been a game-changer for our bottom line." - John D., Engineering Manager
Key Challenges:
- Engineering team bottlenecked by drafting tasks.
- Slow turnaround times for new part drawings, delaying production.
- High costs associated with hiring specialized CAD technicians locally.
- Inconsistent drawing standards across different team members.
Our Solution:
We deployed a dedicated team of 4 certified CAD specialists who integrated directly with the client's PLM system.
- Established a standardized drafting workflow based on ASME Y14.5 standards.
- Implemented a 24-hour turnaround service for all standard drawing requests.
- Managed the conversion of legacy drawings to a new CAD format.
- Provided real-time support during the client's working hours for urgent revisions.
Positive Outcomes
Case Study: Scaling BOM Management for an Industrial Machinery OEM
Client Overview: A leading Original Equipment Manufacturer (OEM) of complex industrial machinery faced significant challenges in managing their multi-level Bills of Materials (BOMs). Manual data entry and updates in their ERP system were prone to errors, leading to costly procurement mistakes and production delays.
Testimonial: "The accuracy LiveHelpIndia brought to our BOM management is incredible. We've virtually eliminated procurement errors, and our production planning is more reliable than ever. They are a vital part of our operations." - Sarah P., COO
Key Challenges:
- High rate of errors in manual BOM data entry.
- Lack of a standardized process for managing engineering change orders (ECOs).
- Production delays due to incorrect part procurement.
- Inability to scale the administrative team quickly for new product introductions.
Our Solution:
We assigned a specialized team to handle all aspects of BOM and ECO data management within the client's SAP environment.
- Developed and implemented a rigorous, multi-step validation process for all BOM entries.
- Took full ownership of the ECO workflow, ensuring changes were accurately reflected in the BOM.
- Created automated scripts to identify and flag potential discrepancies in part data.
- Provided detailed weekly reports on data accuracy and process efficiency.
Positive Outcomes
Case Study: FEA Pre-Processing for an Aerospace Component Supplier
Client Overview: A supplier of critical components for the aerospace industry needed to increase their Finite Element Analysis (FEA) throughput. Their highly-paid analysis engineers were spending excessive time on tedious pre-processing tasks like geometry cleanup and meshing, creating a major bottleneck in the design validation cycle.
Testimonial: "By offloading the pre-processing work to LiveHelpIndia, our senior analysts can now run twice as many simulations. Their team's quality of work is top-notch, and they've become indispensable to our validation process." - Dr. Michael Chen, Head of Simulation
Key Challenges:
- Expensive FEA specialists were tied up with low-value meshing tasks.
- Long lead times for design validation slowed down the entire development process.
- Difficulty finding qualified local talent for specialized pre-processing work.
- Inconsistent mesh quality across different projects and analysts.
Our Solution:
We provided a team of engineers trained specifically in Ansys and HyperMesh for FEA pre-processing.
- Handled all geometry cleanup and simplification of complex CAD models.
- Generated high-quality, structured meshes according to the client's strict quality criteria.
- Set up boundary conditions and loads as specified by the analysis engineers.
- Delivered analysis-ready models, allowing the client's team to focus solely on simulation and interpretation.
Positive Outcomes
What Our Clients Say
"The level of detail and adherence to our standards in the 2D drawings they produce is remarkable. LiveHelpIndia's team freed up our senior engineers to focus on innovation, which has been invaluable for our growth."
"We were skeptical about outsourcing our BOM management due to its complexity. LiveHelpIndia proved us wrong. Their accuracy is near-perfect, and the process is seamless. They've saved us from numerous costly procurement errors."
"Data security was our number one concern. Their ISO 27001 and SOC 2 certifications gave us the confidence to proceed, and their professionalism has been outstanding. Our IP feels safer with their processes than with some of our previous local contractors."
"The ability to scale our drafting team up by 50% during peak season and then scale back down was a massive advantage. This flexibility is something we could never achieve with in-house hiring. It's a truly agile partnership."
"Their technical documentation team is exceptional. They transformed our scattered service manuals into a clear, concise, and professional library that has significantly reduced customer support calls. A huge ROI for us."
"The time zone difference is actually a benefit. We submit our revision requests at the end of our day, and the updated drawings are waiting in our inbox the next morning. It's like having a team that works while we sleep."
Frequently Asked Questions
Protecting your Intellectual Property is our highest priority. We employ a multi-layered security strategy that includes: ISO 27001 and SOC 2 certified security protocols, strict Non-Disclosure Agreements (NDAs) with all employees, secure, access-controlled facilities, encrypted data transfer and storage, and network segmentation to isolate client data. We are happy to provide details of our security audits for your review.
Our teams are proficient in a wide range of industry-standard software. For CAD, this includes AutoCAD, SolidWorks, CATIA, Siemens NX, and Inventor. For simulation and analysis, we have expertise in Ansys, Abaqus, and MATLAB. We also work extensively with PLM/PDM systems like Teamcenter and Windchill, and ERP systems like SAP and Oracle for BOM management. We can typically adapt to any specific software you use.
We structure our teams to ensure significant overlap with your business hours (typically 4-6 hours for US and EU clients). Each client is assigned a dedicated, fluent English-speaking Project Manager as a single point of contact. We utilize modern collaboration tools like Slack, Microsoft Teams, and Jira, and conduct regular meetings via video conference to ensure seamless communication. Many clients find the time difference advantageous for 24/7 productivity.
Our quality management system is appraised at CMMI Level 5 and certified under ISO 9001:2015. This means we follow a rigorous, process-driven approach. All work goes through a multi-stage review process: first by a peer, then by a senior engineer or team lead, before being delivered to you. We use checklists, standardized templates, and automated validation tools to minimize human error and ensure adherence to your specific standards.
Absolutely. Scalability is one of the core benefits of our model. We can typically add new resources to your team within 1-2 weeks, allowing you to respond quickly to new projects or increased demand. Similarly, you can scale down the team with a standard notice period, providing you with far more agility than maintaining a large in-house team.
The 2-week paid trial is a low-risk way for you to experience our service. We'll assign a team to work on a small, well-defined pilot project or a set of initial tasks. During this time, you can evaluate our technical skills, communication, responsiveness, and overall process. If you're not completely satisfied at the end of the trial, you can walk away with no further obligation. It's our way of proving our value upfront.
Ready to Unleash Your Engineering Team's Potential?
Stop letting administrative tasks drain your innovation budget. Let's discuss how our specialized back-office support can reduce your costs, accelerate timelines, and free your engineers to do what they do best: innovate.
Schedule Your Free, No-Obligation Consultation