Insurance Broker Outsourcing Services That Drive Growth
Stop drowning in paperwork. Start focusing on clients.
We provide expert, secure, and scalable back-office support that cuts your costs by up to 60%.
In the competitive insurance landscape, the difference between a thriving brokerage and one that's just surviving is focus. Top-performing brokers spend their time advising clients and closing deals, not buried in administrative tasks. Yet, the burden of policy checking, claims processing, and compliance paperwork consumes valuable hours. LiveHelpIndia offers a strategic partnership, taking on these essential but non-core tasks. Our AI-augmented, expert-led teams integrate seamlessly into your operations, freeing your licensed professionals to do what they do best: grow your business and deepen client relationships.
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Is Your Brokerage Drowning in Administrative Work?
Every hour your licensed brokers spend on manual data entry, policy checking, or chasing paperwork is an hour they're not selling. This administrative drag doesn't just limit revenue; it stifles growth, burns out your best people, and puts you at a competitive disadvantage.
Skyrocketing Operational Costs
Hiring, training, and retaining in-house administrative staff is expensive and time-consuming, eating directly into your profit margins.
Inability to Scale Quickly
Seasonal peaks, new business wins, or sudden growth can overwhelm your team, leading to backlogs, errors, and missed opportunities.
Broker Burnout & Lost Focus
Your most valuable assets—your brokers—are bogged down by repetitive tasks instead of focusing on high-value client relationships and strategic advice.
A Comprehensive Suite of Insurance BPO Services
We offer a full spectrum of back-office and customer-facing services, designed to integrate with your existing workflows and supercharge your brokerage's efficiency.
Policy Checking & Administration
Ensure every policy is issued correctly and accurately. Our meticulous checking process minimizes E&O exposure and guarantees data integrity in your AMS.
- Line-by-line review against binding documents.
- Verification of premiums, commissions, and coverage.
- AI-powered tools to flag discrepancies instantly.
Claims Processing & Management
Accelerate the claims lifecycle from FNOL to settlement. We provide compassionate and efficient support, improving client satisfaction during critical moments.
- 24/7 First Notice of Loss (FNOL) intake.
- Accurate data entry and documentation management.
- Status tracking and communication with stakeholders.
Renewals Management
Never miss a renewal opportunity. Our proactive process ensures timely client outreach, information gathering, and proposal preparation, boosting retention rates.
- Automated reminders and workflow management.
- Pre-renewal client data verification and updates.
- Preparation of renewal applications and summaries.
Certificate of Insurance (COI) Issuance
Deliver fast, accurate COIs on demand. We manage the entire process, from request intake to delivery, freeing your team from this high-volume, repetitive task.
- Rapid turnaround times, often within hours.
- Verification of holder requirements and compliance.
- Management of recurring and bulk COI requests.
Insurance Data Entry & Cleansing
Maintain a pristine database. We handle high-volume data entry from various sources and perform regular data cleansing to ensure your AMS is a reliable source of truth.
- Entry from ACORD forms, applications, and carrier docs.
- Duplicate record merging and data standardization.
- Improved data quality for better reporting and analytics.
Agency Management System (AMS) Support
Maximize the value of your core technology. Our team is proficient in major AMS platforms, providing support for data migration, daily tasks, and system administration.
- Expertise in Applied Epic, Vertafore AMS360, HawkSoft, etc.
- Workflow optimization and best practice implementation.
- User support and routine maintenance tasks.
Underwriting Support
Empower your underwriters to make faster, more informed decisions. We handle the preliminary data gathering and analysis, so they can focus on risk assessment.
- Gathering and organizing submission data.
- Loss run analysis and report generation.
- Clearance and preliminary risk evaluation.
Quote & Proposal Generation
Increase your quote-to-bind ratio with faster, more professional proposals. We manage the data input across multiple carrier portals and compile comprehensive client-facing documents.
- Data entry into carrier rating systems.
- Creation of customized, branded proposal documents.
- Side-by-side coverage and premium comparisons.
Customer Service & Support
Provide exceptional, round-the-clock service to your clients. Our trained professionals act as a white-label extension of your brand, handling inquiries via phone, email, and chat.
- Handling billing questions and payment processing.
- Answering policy coverage inquiries.
- 24/7 availability for urgent client needs.
Compliance & Regulatory Support
Navigate the complex web of insurance regulations with confidence. We assist with monitoring, reporting, and documentation to ensure you remain compliant.
- Tracking and managing producer licensing.
- Assistance with surplus lines tax filings.
- Audit support and documentation preparation.
Commission Management
Ensure accurate and timely commission processing. We reconcile carrier statements, calculate producer splits, and provide detailed reporting for full financial transparency.
- Auditing carrier commission statements for accuracy.
- Automated tracking and allocation of commissions.
- Generating detailed producer payroll reports.
Accounting & Bookkeeping
Streamline your agency's financial operations. Our services include agency bill, direct bill, accounts payable/receivable, and bank reconciliations, all within your AMS.
- Daily reconciliation of cash and premium accounts.
- Management of carrier and client payables/receivables.
- Month-end closing and financial reporting.
Lead Generation & Appointment Setting
Fill your producers' pipelines with qualified leads. Our team can handle market research, cold outreach, and appointment setting, allowing your sales team to focus on closing.
- Identifying and qualifying prospects in target markets.
- Multi-channel outreach campaigns (email, phone).
- Setting confirmed appointments on your producers' calendars.
Data Analytics & Reporting
Turn your agency data into actionable insights. We create custom dashboards and reports to help you track KPIs, identify trends, and make data-driven strategic decisions.
- Analysis of retention rates, book of business, and producer performance.
- Creation of custom management and financial reports.
- Identifying opportunities for cross-selling and up-selling.
The LiveHelpIndia Advantage: More Than Just Outsourcing
We are a strategic partner invested in your success. Our unique blend of people, process, and technology delivers unparalleled value to insurance brokerages.
Ironclad Data Security
Your client data is your most valuable asset. We protect it with SOC 2, ISO 27001, and PCI DSS certified processes, ensuring bank-grade security and compliance.
Insurance Domain Experts
Our teams aren't generalists. They receive rigorous, ongoing training in insurance terminology, workflows, and regulations for your specific lines of business.
AI-Powered Accuracy
We leverage AI and automation to augment our human experts, reducing manual errors, speeding up processes, and achieving over 99.5% accuracy rates.
Guaranteed Scalability
Scale your operations up or down in as little as 48-72 hours. Respond instantly to market opportunities or seasonal demands without the overhead of hiring.
Seamless Integration
We become a true extension of your team, adopting your brand voice, culture, and workflows. We work directly within your existing AMS and software ecosystem.
24/7 Operational Power
Our global delivery model means work gets done around the clock. Tasks are completed overnight, so your onshore team starts each day with a clean slate, ready to serve clients.
Dedicated Partnership
You get a dedicated account manager and a stable team that learns your business inside and out, providing proactive insights and continuous process improvement.
Transparent, Predictable Costs
Move from a high fixed-cost model to a flexible variable-cost structure. Our clear pricing models mean no surprises, just predictable savings and a healthier bottom line.
Proven CMMI 5 Process
Our CMMI Level 5 appraisal signifies the highest level of process maturity, ensuring consistent, high-quality delivery and a frictionless onboarding experience for you.
Our Frictionless Onboarding Process
We've refined our CMMI Level 5 appraised process to make transitioning your work simple, secure, and seamless. Get up and running in four straightforward steps.
Discovery & Scoping
We meet with your team to understand your goals, document your current workflows, and identify the key processes ripe for optimization and outsourcing.
Team Assembly & Training
We hand-pick a dedicated team and train them specifically on your processes, software, and culture. You get to meet and approve the team before we begin.
Secure Transition & Pilot
We establish secure connections to your systems and begin with a pilot program on a non-critical process. This builds trust and ensures everything runs smoothly.
Scale & Optimize
Once the pilot is successful, we gradually scale up the services. We provide continuous reporting and hold regular reviews to identify new opportunities for efficiency gains.
Real Results for Insurance Brokers
Don't just take our word for it. See how we've helped brokerages like yours transform their operations and accelerate their growth.
Scaling Operations for a Fast-Growing Commercial Broker
"LiveHelpIndia didn't just cut our costs; they gave us the bandwidth to double our new business submissions without hiring a single new person onshore. They are a genuine growth partner."
- Sarah Jenkins, COO, Commercial Lines Brokerage
The Problem
A rapidly growing commercial brokerage was struggling to keep up with the volume of COI requests and policy checking. Their account managers were spending over 50% of their time on administrative tasks, leading to burnout and slow response times for clients.
Our Solution
We deployed a dedicated team of 4 specialists to handle all COI issuance and policy checking. The team was trained on the client's specific AMS and carrier portals, operating on a 24/5 schedule to clear backlogs overnight.
Boosting Retention for an Independent P&C Agency
"Our renewal process was a mess. LiveHelpIndia brought in a systematic approach that has been a game-changer. Our retention rate is the highest it's ever been."
- David Chen, Principal, Independent P&C Agency
The Problem
An independent agency was losing clients at renewal due to a disorganized and reactive process. They lacked the resources to proactively contact clients, review coverages, and re-market accounts effectively, leading to a declining retention rate.
Our Solution
We implemented a comprehensive renewals management service. Our team began the process 120 days out, handling data collection, application preparation, and initial market outreach, providing brokers with a complete renewal package well ahead of the deadline.
Enhancing Underwriting Support for a Regional MGA
"The quality of the underwriting support from LiveHelpIndia is exceptional. They've allowed our in-house team to focus on complex risks and build better broker relationships."
- Maria Rodriguez, VP of Underwriting, Regional MGA
The Problem
A regional Managing General Agent (MGA) was facing a bottleneck in their underwriting process. Submissions were piling up, and their experienced underwriters were spending too much time on low-level data entry and clearance tasks, slowing down quote turnaround times.
Our Solution
We provided a dedicated underwriting support team to handle all new submission intake. They were responsible for data entry into the policy admin system, initial clearance checks, ordering loss runs, and preparing a complete file for the underwriter's review.
Technology We Master
Our teams are proficient in the industry-standard tools and platforms you already use, ensuring a seamless and rapid integration with your existing technology stack.
Uncompromising Security & Compliance
We treat your data with the highest level of security. Our infrastructure, processes, and people are governed by the world's most stringent security and privacy standards.
SOC 2 Type II
Audited and certified for security, availability, processing integrity, confidentiality, and privacy.
ISO 27001
Globally recognized standard for Information Security Management Systems (ISMS).
PCI DSS
Compliance for secure handling of credit card data, essential for payment processing.
CMMI Level 5
Highest level of process maturity, ensuring optimized, predictable, and high-quality service delivery.
Meet Some of Our Insurance BPO Experts
Our leadership team combines deep industry knowledge with operational excellence to deliver outstanding results for our clients.
Dilip B.
Manager, Certified Customer Experience; BPO, KPO Services
Angela J.
Senior Manager - Enterprise Business Solutions
Kendra F.
Senior Manager - Enterprise Technology Solutions
Vikas J.
Divisional Manager - ITOps, Certified Expert Ethical Hacker
Flexible Engagement Models to Fit Your Needs
We understand that every brokerage is unique. That's why we offer flexible engagement models designed to align with your specific business goals and budget.
Dedicated Team Model
Your own hand-picked, full-time team that works exclusively for your brokerage. This model offers maximum control, integration, and knowledge retention, acting as a direct extension of your onshore operations.
Managed Services Model
An outcome-based approach where you define the results, and we manage the entire process to deliver them. Ideal for specific functions like renewals or claims, with pricing based on volume or outcomes.
Project-Based Model
Perfect for one-time needs with a defined scope, such as data migration from an old AMS, a large-scale data cleansing project, or a backlog reduction initiative. Clear deliverables, timeline, and fixed pricing.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from insurance brokers.
Data security is our highest priority. We are SOC 2 Type II, ISO 27001, and PCI DSS certified. All data is transferred via encrypted VPNs, access is restricted based on roles, and our facilities have stringent physical security. We sign comprehensive NDAs and are fully compliant with regulations like GDPR and CCPA.
Absolutely. Before starting, we conduct a thorough discovery process. We then provide your dedicated team with intensive, customized training on your specific lines of business (P&C, L&H, Commercial, etc.), carrier specifics, and state regulations. They become specialists in your operations.
You gain more control, not less. We provide you with a dedicated account manager, daily and weekly performance reports, and access to real-time dashboards. We operate as a transparent extension of your team, and you are always in the driver's seat.
Our CMMI Level 5 process is designed to be frictionless. We start with documenting your existing workflows, then train your dedicated team. We begin with a small, non-critical pilot project to ensure a smooth transition before scaling up to the full scope of services. We handle all the heavy lifting.
Our pricing is flexible and tailored to your needs. For the Dedicated Team model, it's typically a fixed monthly fee per team member. For Managed Services, it can be based on transaction volume (e.g., per policy or per claim). We work with you to create a model that provides clear ROI and predictable costs.
Yes. Our teams are proficient in all major AMS platforms, including Applied Epic, Vertafore AMS360, HawkSoft, and more. We work directly and securely within your systems, so there is no need for complex integrations or changes to your core technology.
Ready to Free Your Brokers and Fuel Your Growth?
Let's talk about how a strategic outsourcing partnership can reduce your costs by up to 60% and give your team the freedom to focus on what truly matters: your clients. Schedule a free, no-obligation consultation with one of our insurance BPO specialists today.