Scale Your Business & Cut Costs by 60% with AI-Powered BPO
Get access to the top 3% of vetted, AI-proficient global talent. Secure, scalable, and ready to deploy in 48 hours.
Trusted by Global Leaders and Innovative Startups
One Partner for All Your Outsourcing Needs
Since 2003, we've been the strategic growth partner for businesses worldwide. We blend human expertise with cutting-edge AI to deliver BPO services that don't just cut costs—they drive efficiency, enhance customer satisfaction, and create a foundation for scalable growth. Stop juggling vendors and start building momentum with a single, reliable partner who understands your vision.
24/7 Omni-Channel Support
Deliver seamless, consistent support across voice, email, chat, and social media, anytime, anywhere.
- AI-powered routing ensures customers reach the right agent, fast.
- Unified agent dashboard for a complete customer view.
- Increase CSAT scores with round-the-clock availability.
AI Voice & Chat Bots
Automate responses to common queries, freeing up human agents for complex issues that require empathy.
- Handle up to 80% of routine inquiries automatically.
- Provide instant, 24/7 support without increasing headcount.
- Seamlessly escalate to human agents with full context.
Lead Qualification & Sales
Use AI-powered scripts and human intuition to identify and nurture high-potential leads for your sales team.
- Increase sales pipeline velocity and conversion rates.
- Score leads in real-time based on engagement and data.
- Focus your sales team on closing deals, not prospecting.
Inbound & Outbound Call Center
Expert call center services for customer service, technical support, telemarketing, and market research.
- AI-driven analytics provide insights into call trends and agent performance.
- Reduce call abandonment rates with efficient call handling.
- Ensure compliance and quality with automated monitoring.
Technical Support & Helpdesk
Provide expert, multi-tiered technical support for your products and services, backed by a powerful knowledge base.
- Resolve issues faster with AI-suggested solutions for agents.
- Improve first-call resolution rates significantly.
- Offer support across multiple levels (L1, L2, L3).
Automated Data Entry
Leverage AI and OCR technology to eliminate manual data entry, reducing errors and saving thousands of hours.
- Achieve over 99.5% accuracy in data extraction.
- Process invoices, forms, and documents in seconds.
- Free your team from tedious, repetitive tasks.
Virtual Assistant Services
Delegate administrative, creative, and technical tasks to highly skilled virtual assistants proficient in modern tools.
- Manage calendars, emails, travel, and research.
- Gain access to specialized skills without hiring full-time.
- Scale support up or down based on your workload.
Finance & Accounting
Streamline your financial operations with expert support for bookkeeping, payroll, and financial reporting.
- Ensure accuracy and compliance with financial regulations.
- Automate invoice processing and accounts payable/receivable.
- Get timely, data-driven financial insights.
Market & Data Research
Gain a competitive edge with comprehensive market research and data analysis conducted by our expert teams.
- Utilize AI tools to analyze large datasets for trends.
- Get actionable insights on competitors, customers, and markets.
- Support strategic decisions with reliable data.
Content Moderation
Protect your brand and community with our 24/7 content moderation services for text, images, and videos.
- AI filters flag potentially harmful content automatically.
- Human moderators ensure context and accuracy.
- Maintain a safe and positive user environment.
Digital Marketing Outsourcing
Execute powerful digital marketing campaigns with our expert teams for SEO, PPC, social media, and content creation.
- AI-driven campaign optimization for better ROI.
- Access a full marketing team for the cost of one hire.
- Data-backed strategies to increase traffic and leads.
HR & Recruitment (RPO)
Outsource your recruitment lifecycle, from sourcing and screening to onboarding, to find top talent faster.
- AI-powered candidate matching to find the best fit.
- Reduce time-to-hire and recruitment costs.
- Build a robust talent pipeline for future growth.
CAD/CAM Engineering Services
Access high-quality 2D drafting, 3D modeling, and BIM services from our team of certified engineers.
- Improve design accuracy and reduce project timelines.
- Leverage advanced software like AutoCAD, Revit, and SolidWorks.
- Cost-effective solution for engineering and architectural firms.
Cybersecurity Operations
Enhance your security posture with our outsourced Security Operations Center (SOC) services.
- 24/7 monitoring and threat detection powered by AI.
- Expert incident response and remediation.
- Affordable enterprise-grade security for SMEs.
Software Development & IT
Augment your tech team with our skilled developers, QA engineers, and IT support specialists.
- Flexible staff augmentation to fill skill gaps.
- Expertise in a wide range of modern technologies.
- Accelerate your product development lifecycle.
The Strategic Advantage Your Business Deserves
Choosing a BPO partner is more than a cost-saving measure; it's a strategic decision that impacts your growth, security, and brand reputation. Here’s why leaders choose LiveHelpIndia to build their future.
AI-Augmented Workforce
Our professionals are equipped with AI tools that automate repetitive tasks, provide real-time data, and enhance decision-making. This synergy of human expertise and AI efficiency delivers unparalleled productivity and quality.
Ironclad Data Security
Your data's security is non-negotiable. As a SOC 2, ISO 27001, and PCI DSS certified company, we implement enterprise-grade security protocols, ensuring your sensitive information is always protected.
Drastic Cost Reduction
Achieve up to 60% reduction in operational costs without compromising on quality. Our efficient global delivery model allows you to reinvest savings into core business growth and innovation.
Rapid & Radical Flexibility
The market changes, and so should your team. Scale your dedicated team up or down in as little as 48-72 hours, ensuring you always have the right resources at the right time. No long-term lock-ins, just agile support.
Proven CMMI 5 Processes
We operate at CMMI Maturity Level 5, the highest appraisal for process optimization. This means you get predictable, consistent, and high-quality outcomes every time, minimizing risks and maximizing performance.
Access to Global Talent
Stop competing for expensive local talent. We give you access to the top 3% of vetted professionals from the global market, prescreened for skills, experience, and communication proficiency.
24/7 Operational Uptime
Your business doesn't sleep, and neither does our support. Our round-the-clock operations ensure your customers are always supported and your back-office tasks are always moving forward, regardless of time zones.
Risk-Free Engagement
We are confident in our ability to deliver. That's why we offer a 2-week paid trial to ensure a perfect fit and a free-replacement guarantee if you're ever unsatisfied. Your success is our success.
20+ Years of Experience
Since 2003, we have helped over 1,000 businesses navigate the complexities of outsourcing. Our longevity is a testament to our reliability, adaptability, and unwavering commitment to client success.
Launch Your Dedicated Team in 4 Simple Steps
We've streamlined our process to be fast, transparent, and focused on your unique needs. Go from initial contact to a fully operational team in record time.
Discovery & Strategy
We start with a deep dive into your goals, challenges, and requirements. Our experts collaborate with you to define the scope, KPIs, and ideal team composition for success.
Talent Matching & Vetting
We handpick professionals from our talent pool whose skills and experience perfectly match your needs. You interview the shortlisted candidates to make the final selection.
Onboarding & Integration
Your selected team undergoes tailored training on your brand, tools, and processes. We ensure they integrate seamlessly with your existing workflow and culture, becoming a true extension of your company.
Launch & Optimize
Your team goes live! We continuously monitor performance, provide ongoing support, and use AI-driven insights to optimize processes, ensuring we consistently exceed your expectations.
Ready to See How Much You Can Save?
Let our experts provide a free, no-obligation analysis of your current processes and show you the exact cost savings and efficiency gains you can achieve. Discover your ROI potential today.
Request My Free AnalysisProven Results, Not Just Promises
We measure our success by the success of our clients. Explore how we've helped businesses across various industries transform their operations and achieve remarkable growth.
Scaling Customer Support for a High-Growth SaaS Platform
Industry: Technology (SaaS)
Client Overview: A rapidly growing B2B SaaS company providing project management software was struggling to provide 24/7 support to its expanding global user base. Their in-house team was overwhelmed, leading to long response times and declining customer satisfaction.
"LiveHelpIndia didn't just give us agents; they gave us a strategic support system. Our CSAT scores have never been higher, and our team can finally focus on product innovation instead of putting out fires."
Key Challenges:
- Inability to provide 24/7 customer support.
- High ticket volume overwhelming the internal team.
- Declining First Response Time (FRT) and CSAT scores.
- High costs associated with hiring and training local support staff.
Our Solution:
We deployed a dedicated, AI-augmented omni-channel support team within two weeks.
- Implemented a 24/7 "follow-the-sun" support model.
- Deployed an AI chatbot to handle 60% of L1 inquiries instantly.
- Provided agents with an AI-powered knowledge base for faster, more accurate resolutions.
- Established a tiered support system (L1/L2) for efficient ticket escalation.
Positive Outcomes
Automating Order Processing for a Major E-commerce Retailer
Industry: E-commerce & Retail
Client Overview: A large online fashion retailer was facing significant bottlenecks during peak seasons. Manual order processing, inventory updates, and returns management were slow and error-prone, leading to shipping delays and customer complaints.
"The efficiency gains have been transformative. Our order processing is now flawless, even on Black Friday. LiveHelpIndia is the operational backbone of our e-commerce success."
Key Challenges:
- High rate of manual errors in order entry (over 5%).
- Inability to scale operations during peak sales periods.
- Slow processing of returns, impacting customer loyalty.
- Valuable staff tied up in repetitive data entry tasks.
Our Solution:
We implemented an intelligent back-office solution combining AI automation with a dedicated human oversight team.
- Deployed an AI-powered system to automate order data extraction and entry into their ERP.
- Set up a 24/7 team to manage exceptions and handle complex customer order inquiries.
- Streamlined the returns process, reducing turnaround time by 72 hours.
- Provided real-time inventory management support across multiple platforms.
Positive Outcomes
Ensuring HIPAA-Compliant Data Processing for a HealthTech Provider
Industry: Healthcare Technology
Client Overview: A digital health platform needed a partner to manage sensitive patient data entry and medical billing information. They required a highly secure, accurate, and HIPAA-compliant solution that could handle large volumes of data.
"Finding a BPO partner who truly understands healthcare security was critical. LiveHelpIndia's commitment to HIPAA compliance and their flawless accuracy gave us the confidence to scale our platform."
Key Challenges:
- Ensuring strict HIPAA compliance in all data handling.
- High risk of errors in manual medical data entry.
- Need for a scalable workforce to handle fluctuating data volumes.
- Protecting sensitive Patient Health Information (PHI) from breaches.
Our Solution:
We provided a dedicated team of HIPAA-trained professionals operating within our SOC 2 certified secure environment.
- Established secure VPNs and data encryption protocols for all data transfers.
- Utilized AI-powered data validation tools to cross-check entries and flag inconsistencies.
- Implemented a multi-stage quality assurance process with human oversight.
- Provided a flexible staffing model to manage data processing peaks and troughs efficiently.
Positive Outcomes
Powered by a World-Class Technology Stack
We leverage best-in-class technologies to deliver secure, scalable, and intelligent solutions. Our teams are proficient in the tools that power modern business.
Expertise Across a Wide Range of Industries
Our deep domain knowledge allows us to provide tailored solutions that address the unique challenges and compliance requirements of your industry.
What Our Clients Say
"The 24/7 support team has been a game-changer for our global user base. Our ticket resolution time has been cut in half, and the quality of support is outstanding. LiveHelpIndia is a true partner in our growth."
"We cut our back-office processing costs by over 50% within three months. The accuracy and efficiency of their data entry team are second to none. I can't recommend them highly enough."
"As a healthcare startup, HIPAA compliance is our top priority. LiveHelpIndia's secure infrastructure and trained professionals gave us the peace of mind we needed to handle sensitive patient data."
"Our virtual assistant is an indispensable part of our team. From managing executive calendars to preparing market research reports, the level of professionalism and initiative is incredible. It's allowed our leadership to focus on strategy."
"The lead qualification team has been instrumental in feeding our sales pipeline with high-quality, pre-vetted leads. Our sales cycle has shortened, and our conversion rates have increased by 20%."
"Their CAD drafting team delivered highly accurate drawings ahead of schedule, which was critical for our project timeline. The communication was seamless, and the quality of work was exceptional. A fantastic engineering partner."
Our Awards & Recognition
Our commitment to excellence is recognized by leading industry authorities. These accolades reflect our dedication to quality, innovation, and client success.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from prospective clients.
We have a rigorous, multi-stage recruitment process that vets candidates for technical skills, communication proficiency, and professional experience. Only the top 3% of applicants make it through. Furthermore, all our employees are 100% in-house and receive continuous training. Our CMMI Level 5 processes and AI-powered quality assurance tools constantly monitor performance to ensure we deliver the highest quality service.
Protecting your data is our utmost priority. We are SOC 2, ISO 27001, and PCI DSS certified. We enforce strict security protocols, including data encryption, secure VPNs, access controls, and regular security audits. All employees sign comprehensive NDAs, and we ensure full IP rights transfer to you upon project completion and payment.
Our onboarding is designed to be fast and seamless. After our initial discovery call, we select and present candidates for your approval. Once you've chosen your team, we conduct specific training on your tools, brand voice, and processes. The entire process, from contact to launch, can take as little as 48-72 hours for smaller teams.
We operate 24/7 to ensure we can align with any time zone globally. You will have a dedicated project manager as your single point of contact. We utilize modern communication tools like Slack, Microsoft Teams, and Zoom, as well as project management platforms like Jira and Asana, to ensure real-time collaboration and transparency.
We offer flexible engagement models to suit your needs. Our most popular is the Dedicated Team model, which provides you with full-time resources at a fixed monthly cost. We also offer Hourly models for variable workloads and Project-Based pricing for well-defined scopes. We'll work with you to determine the most cost-effective model for your goals.
Let's Build Your Future, Together
Tell us about your challenges, and we'll tell you how we can solve them. Fill out the form below for a free, no-obligation consultation with one of our growth strategists.