Scale Your Urban Planning Firm, Not Your Overheads
Ditch the administrative drag. Get a dedicated back-office team of architects, CAD drafters, and GIS specialists to handle your non-core tasks—at a fraction of the cost.
Unlock Your Firm's Potential
Finally, A Back Office That Builds Your Vision
Your firm's growth is constrained by tedious, non-billable work. We provide the specialized, scalable back-office engine to handle the administrative and technical drafting load, so your core team can focus on high-value planning and design.
Ironclad Data Security
Your project data and intellectual property are your most valuable assets. We protect them rigorously within our SOC 2 and ISO 27001 certified framework, ensuring complete confidentiality and peace of mind.
Uncompromising Accuracy
Precision is non-negotiable in urban planning. Our multi-tiered quality assurance process, led by senior specialists, guarantees that every drawing, map, and document meets your exact standards and specifications.
Seamless Communication
Time zones and distance disappear with our proven communication model. A dedicated, US-hours project manager and integrated collaboration tools like Slack and Asana ensure your offshore team feels like an extension of your in-house staff.
Specialized AEC Expertise
We're not just a generic BPO. Our teams are composed of qualified architects, civil engineers, and GIS analysts with specific experience in the Architecture, Engineering, and Construction (AEC) sector. We speak your language.
On-Demand Scalability
Respond to project demands without the risks of hiring. Scale your back-office capacity up or down in as little as 48-72 hours, ensuring you always have the right resources at the right time.
Transparent, Predictable Costs
Eliminate the overhead of salaries, benefits, and software licenses. Our straightforward monthly pricing provides you with a fully-equipped team for one predictable fee, cutting your operational costs by up to 60%.
AI-Powered Efficiency
We leverage AI-powered tools to automate repetitive tasks like data entry and document formatting. This enhances speed and accuracy, delivering faster turnarounds and allowing our human experts to focus on complex problem-solving.
Proven Risk-Free Trial
Confidence is built on results. Our paid 2-week trial allows you to experience our quality, communication, and efficiency firsthand before committing, ensuring a perfect fit for your firm's needs.
Your Strategic Growth Partner
We do more than just complete tasks; we invest in your success. By handling your operational burdens, we empower you to bid on larger projects, enter new markets, and achieve your strategic growth objectives.
Comprehensive Urban Planning Support Services
We offer a full spectrum of back-office services designed to support every stage of the urban planning lifecycle, from initial concept to final documentation.
GIS Data Management & Mapping
Transform raw geospatial data into clear, actionable insights. Our GIS specialists manage, analyze, and visualize complex datasets to support your planning decisions, ensuring accuracy and clarity in every map.
- Creation of thematic maps for zoning, land use, and environmental analysis.
- Geodatabase design, management, and maintenance for project data.
- Spatial analysis to identify trends, patterns, and optimal site locations.
CAD Drafting & 3D Visualization
From initial sketches to detailed construction documents, our CAD experts provide precise and efficient drafting services. We bring your concepts to life with compelling 3D models and renderings that facilitate stakeholder communication and project approval.
- 2D drafting of site plans, layouts, and master plans in AutoCAD or similar software.
- Conversion of sketches and PDFs to clean, layered CAD files.
- Development of 3D models and photorealistic renderings in SketchUp, Revit, or 3ds Max.
Permit & Application Documentation
Navigate the complexities of regulatory approval with expertly prepared documentation. We handle the meticulous process of compiling and formatting permit applications, zoning requests, and environmental reports, freeing your team from administrative bottlenecks.
- Assembly of comprehensive permit application packages for municipal submission.
- Formatting and production of Environmental Impact Reports (EIRs).
- Creation of detailed presentation materials for public hearings and stakeholder meetings.
Data Processing & Research Support
Build a solid foundation for your projects with thorough research and organized data. Our team assists in collecting vital statistics, processing survey data, and managing project databases, ensuring your planners have the information they need, when they need it.
- Collection and compilation of demographic, economic, and environmental data.
- Processing and analysis of raw survey data into usable formats.
- Efficient and accurate data entry for project databases and CRM systems.
Our Streamlined 4-Step Process
We make outsourcing simple, secure, and seamless. Our proven process ensures a smooth transition and immediate value for your firm.
1. Discovery & Strategy
We start with a deep dive into your workflow, tools, and specific back-office challenges to design a custom support solution.
2. Team Assembly
We handpick a dedicated team of GIS analysts, CAD drafters, and admins whose skills perfectly match your project requirements.
3. Secure Integration
We securely integrate our team into your systems and communication channels, establishing clear protocols for a seamless workflow.
4. Execute & Optimize
Your team begins executing tasks while we provide continuous oversight and performance reporting, optimizing for efficiency and quality.
Ready to Build a More Efficient Firm?
Stop letting administrative tasks dictate your growth. Let's discuss how a dedicated back-office team can reduce your costs and free you to focus on what you do best: planning and designing the communities of tomorrow.
Get a Free ConsultationSuccess Stories in Urban Planning
See how we've helped firms just like yours overcome challenges and achieve their growth objectives.
Mid-Sized Architecture Firm Boosts Billable Hours
Client Overview: A 30-person architecture firm specializing in mixed-use developments was struggling to take on larger projects. Their senior architects were spending nearly 30% of their time on drafting revisions, document formatting, and permit paperwork, severely limiting their capacity for high-value design and client management.
- Michael Brooks, Principal Architect, UrbanScape Design
Problem
The firm's growth had stalled due to a significant administrative and drafting bottleneck. They were turning down profitable projects because their most valuable resources were buried in non-billable, repetitive tasks.
Key Challenges:
- High cost of hiring experienced in-house CAD technicians.
- Senior architects losing valuable design time to administrative work.
- Inability to respond quickly to new project opportunities.
- Concerns over maintaining quality standards with external help.
Our Solution
We deployed a dedicated team of two CAD technicians and one administrative coordinator.
- Established a secure VPN for seamless access to the firm's project server.
- Handled all redline markups, drafting revisions, and conversions from sketch to CAD.
- Managed the assembly and formatting of all permit application packages.
- Provided daily progress reports and participated in weekly virtual team meetings.
Real Estate Developer Speeds Up Feasibility Studies
Client Overview: A regional real estate development company needed to accelerate its site acquisition process. Their internal team was overwhelmed by the initial due diligence, including GIS mapping, zoning analysis, and creating preliminary site layouts for potential investments, causing them to miss out on competitive opportunities.
- Sophia Dalton, VP of Acquisitions, Apex Properties
Problem
The developer's slow and manual feasibility study process was a major competitive disadvantage. They lacked the dedicated resources to quickly produce the maps, data, and preliminary plans needed for swift decision-making.
Key Challenges:
- Lengthy turnaround times for GIS analysis and mapping.
- Lack of in-house capacity for rapid preliminary site planning.
- High costs associated with using external consultants for every potential site.
- Data from various sources was disorganized and difficult to analyze.
Our Solution
We provided an on-demand team of one GIS specialist and one CAD planner.
- Created a standardized workflow for analyzing new properties.
- Produced thematic GIS maps showing zoning, floodplains, and utility access within 24 hours.
- Developed multiple preliminary site layout options in CAD for each viable property.
- Compiled all findings into a standardized, easy-to-read feasibility report template.
Municipal Planning Dept. Eliminates Permit Backlog
Client Overview: A rapidly growing city's planning department was facing a six-month backlog in processing residential and commercial development permits. Their small staff couldn't keep up with the volume of applications, causing frustration for developers and delaying economic growth.
- Thomas Lamb, Planning Director, City of Northwood
Problem
A massive backlog of permit applications was hindering development and creating a negative business environment. The department lacked the manpower to perform the initial review and documentation checks efficiently.
Key Challenges:
- Overwhelming volume of incoming permit applications.
- Public and political pressure to reduce wait times.
- Strict government budget and hiring constraints.
- Need for 100% accuracy in checking application completeness.
Our Solution
We assigned a team of three document specialists trained on the city's specific permit requirements.
- Developed a digital checklist to systematically review each application for completeness.
- Digitized and organized all submitted plans and supporting documents.
- Flagged incomplete applications and communicated missing items to applicants.
- Prepared complete, verified application packages for the city planners' final review.
Technology & Tools We Master
Our teams are proficient in the industry-standard software your firm relies on, ensuring zero learning curve and immediate productivity.
What Our Clients Say
We build long-term partnerships based on trust, reliability, and measurable results.
"The level of detail and accuracy from our outsourced CAD team is exceptional. They've become a critical part of our workflow, allowing our architects to focus purely on design. It's been a game-changer for our productivity."
"I was skeptical about outsourcing our GIS work, fearing communication gaps. I was wrong. Our dedicated GIS specialist is incredibly responsive and the quality of the mapping is top-tier. They've saved us countless hours on due diligence."
"As a small firm, we could never afford this level of back-office support in-house. LiveHelpIndia gives us the capabilities of a large company, allowing us to compete for and win much larger projects. It's the best investment we've made."
Flexible Engagement Models
We tailor our services to fit your specific needs, whether you require ongoing support or help with a single project.
Dedicated Team (FTE)
Your own full-time, remote team of planners, drafters, and admins who work exclusively for you, acting as a direct extension of your in-house staff. Best for ongoing, high-volume needs.
Project-Based
A dedicated team assembled for a specific project with a defined scope and timeline. Ideal for large-scale developments, master plans, or comprehensive plan updates.
Hourly / On-Demand
Access our pool of experts on an as-needed basis. Perfect for firms with fluctuating workloads, quick-turnaround tasks, or those wanting to trial our services.
Frequently Asked Questions
Security is our top priority. We are SOC 2 and ISO 27001 certified. All data transfer occurs over encrypted VPNs, our facilities have strict access controls, and all employees sign comprehensive NDAs. Your intellectual property is secure with us.
Our teams are proficient in the full suite of AEC software, including AutoCAD, Civil 3D, Revit, SketchUp, ArcGIS, QGIS, Adobe Creative Suite, and the Microsoft Office Suite. We can also quickly adapt to any proprietary software your firm uses.
We integrate directly into your existing workflow. You can assign tasks via email, a shared project management tool (like Asana, Trello, or Jira), or through your dedicated Project Manager. We adapt to your process to ensure a seamless experience.
Our team members are qualified professionals, typically holding degrees in architecture, civil engineering, or geography. Most have 3-5+ years of experience in their respective fields before joining our specialized training programs for back-office support.
Absolutely. During the onboarding process, we conduct a thorough review of your company's standards, templates, and protocols. Our team is trained to adopt your specific guidelines to ensure all deliverables are perfectly consistent with your in-house work.
Take the Next Step Towards Scalable Growth
Discover how our expert back-office support can transform your firm's efficiency and profitability. Schedule a no-obligation call with one of our specialists today.
Schedule Your Free Consultation