AI-Powered Back Office Outsourcing for Digital Health
Free your team to focus on patient outcomes.
We handle the rest: from patient onboarding and medical billing to data management and
compliance—securely and efficiently.
Trusted by innovative HealthTech leaders and global enterprises
Your Strategic Partner in Digital Health Operations
We go beyond simple task execution. We provide a secure, compliant, and intelligent operational backbone that allows you to focus on what matters most: innovation and patient care.
Ironclad Data Security
Patient data is your most critical asset. We protect it with robust, multi-layered security protocols. As a SOC 2, ISO 27001, and HIPAA-compliant partner, we often exceed the security standards of in-house teams, ensuring total peace of mind.
Empathetic Patient Journeys
We understand that every interaction reflects on your brand. Our specialists receive extensive training in healthcare-specific communication and empathy, ensuring every patient feels heard, understood, and supported throughout their journey.
Seamless Tech Integration
Our teams are experts at integrating with your existing technology stack. Whether you use a major EMR/EHR platform like Epic and Cerner or a custom-built solution, we ensure a smooth, disruption-free workflow from day one.
Proven, Rapid Scalability
Digital health growth is unpredictable. Our flexible models allow you to scale your back-office capacity up or down in response to patient demand, without the overhead and delays of direct hiring. We grow with you.
Mastery of Complex Compliance
Navigating the complexities of healthcare regulations is our expertise. From prior authorizations to intricate medical billing codes, our CMMI Level 5 certified processes ensure accuracy and compliance, minimizing risk and revenue loss.
Transparent Operational Control
Outsourcing doesn't mean losing visibility. We provide real-time dashboards and detailed reporting on key performance indicators (KPIs), giving you more control and data-driven insights into your operations than ever before.
AI-Augmented Efficiency
We leverage AI and automation to handle repetitive tasks, reduce human error, and provide predictive insights. This frees up our human experts to focus on complex, high-value interactions that require a human touch.
Dedicated, Expert Teams
You get more than just agents; you get a dedicated team that becomes an extension of your own. We invest in building a deep knowledge base around your specific services and patient population, ensuring consistent, high-quality support.
Significant Cost Optimization
Reduce your operational costs by up to 60%. Our efficient, offshore model eliminates the high costs associated with recruitment, training, salaries, and infrastructure, directly improving your bottom line without sacrificing quality.
Comprehensive Back Office Solutions for Digital Health
We offer a full spectrum of managed back-office services, powered by AI and human expertise, to support every stage of your patient and revenue lifecycle. Our solutions are designed to be modular and scalable, tailored to your specific needs.
Patient Onboarding & Registration
Create a seamless and welcoming first impression. We handle the entire onboarding process, from initial contact to complete registration in your system.
- Efficient collection of patient demographics and insurance details.
- Verification of information to ensure accuracy from the start.
- Guided setup of patient portals and digital health tools.
Appointment Scheduling & Management
Optimize your practitioners' schedules and reduce no-shows. We manage all aspects of appointment booking, rescheduling, and reminders.
- Multi-channel scheduling via phone, email, and chat.
- Automated and manual appointment reminders to patients.
- Intelligent calendar management to maximize provider availability.
Insurance Eligibility Verification
Prevent billing issues before they happen. Our team performs thorough, real-time verification of patient insurance coverage and benefits.
- Confirmation of active coverage and policy details.
- Verification of co-pays, deductibles, and out-of-pocket maximums.
- Proactive communication with patients regarding coverage issues.
Patient Follow-up & Engagement
Improve patient adherence and outcomes with proactive follow-up. We manage post-consultation communication and ongoing engagement campaigns.
- Post-appointment check-ins and satisfaction surveys.
- Reminders for follow-up visits and prescription refills.
- Distribution of educational materials and care plan information.
Medical Coding Services
Ensure maximum reimbursement with accurate and compliant medical coding. Our certified coders are proficient in ICD-10, CPT, and HCPCS Level II codes.
- AI-assisted tools to ensure coding accuracy and compliance.
- Regular audits to maintain the highest quality standards.
- Expertise across a wide range of medical specialties.
Medical Billing & Invoicing
Streamline your entire billing process. We manage the creation and submission of clean claims to payers and handle patient invoicing with clarity and professionalism.
- Timely and accurate claim submission to all payers.
- Clear, easy-to-understand patient statements and invoices.
- Management of payment plans and patient billing inquiries.
Claims Processing & Adjudication
Accelerate your revenue cycle with efficient claims management. We track every claim from submission to payment, ensuring a smooth and timely process.
- Real-time tracking of claim status with payers.
- Proactive follow-up on pending or aged claims.
- Electronic remittance advice (ERA) posting and reconciliation.
Denial Management & Appeals
Recover revenue that would otherwise be lost. Our specialists analyze claim denials, identify root causes, and manage the entire appeals process.
- Systematic analysis of denial reasons to identify trends.
- Efficient preparation and submission of appeals with supporting documentation.
- Reporting on denial trends to improve front-end processes.
Prior Authorization Management
Navigate the complexities of prior authorizations to ensure patients get timely care. We handle the entire process, from submission to follow-up.
- Preparation and submission of authorization requests to payers.
- Continuous tracking and follow-up on authorization status.
- Communication with providers and patients throughout the process.
Medical Records Management
Maintain organized, accurate, and easily accessible patient records. We manage the complete lifecycle of medical records in your EMR/EHR system.
- Digital filing and indexing of all patient-related documents.
- Secure handling of requests for medical records.
- Data integrity checks to ensure record accuracy and completeness.
Medical Transcription Services
Convert physician dictations into accurate, formatted medical reports. Our transcription services are fast, reliable, and fully HIPAA compliant.
- High-accuracy transcription for clinical notes, reports, and correspondence.
- Quick turnaround times to support efficient clinical workflows.
- Integration with your existing EMR/EHR for seamless document flow.
Telehealth Technical Support
Ensure a smooth virtual care experience for both patients and providers. We offer first-level technical support for your telehealth platform.
- Assistance for patients with platform login and usage.
- Basic troubleshooting for audio/video and connectivity issues.
- Escalation of complex technical issues to your IT team.
Healthcare Data Entry
Ensure the accuracy and integrity of your clinical and administrative data. We provide high-volume, high-accuracy data entry services.
- Entry of patient data, lab results, and billing information.
- Double-entry verification processes to minimize errors.
- Batch processing and data migration project support.
Data Cleansing & Validation
Improve the quality and reliability of your data. We identify and correct inaccuracies, duplicates, and inconsistencies in your databases.
- Standardization of data formats for consistency.
- Removal of duplicate patient records and outdated information.
- Validation of data against external sources where applicable.
HIPAA Compliance Monitoring
Maintain a strong compliance posture. We assist with ongoing monitoring and auditing of processes to ensure adherence to HIPAA regulations.
- Regular audits of back-office processes for HIPAA compliance.
- Documentation and reporting of compliance activities.
- Support for your internal compliance and security teams.
Our Seamless Onboarding Process
We've refined our process to ensure a smooth, efficient, and transparent transition, getting your dedicated back-office team operational in record time.
Discovery & Scoping
We work with you to deeply understand your current workflows, pain points, technology stack, and specific operational goals.
Solution Design & Team Assembly
We design a custom workflow, define KPIs, and assemble a dedicated team of specialists with the right skills for your needs.
Training & Transition
Our team undergoes rigorous training on your systems and processes. We then execute a phased transition plan to ensure zero disruption.
Operate & Optimize
Your team is fully operational. We provide continuous performance monitoring, regular reporting, and proactive optimization to drive ongoing efficiency gains.
Security and Compliance: Our Foundation
In digital health, trust is non-negotiable. We've built our entire operational framework on a foundation of world-class security and regulatory compliance. Your data and your patients' privacy are protected by internationally recognized standards and rigorous internal controls.
- HIPAA: Full compliance with the Health Insurance Portability and Accountability Act to protect sensitive patient health information.
- SOC 2 Type II: Audited and certified for security, availability, processing integrity, confidentiality, and privacy.
- ISO 27001: Certified for our Information Security Management System (ISMS), covering people, processes, and technology.
- CMMI Level 5: The highest level of process maturity, ensuring our operations are optimized, predictable, and continuously improving.
HIPAA Compliant
SOC 2 Certified
ISO 27001 Certified
CMMI Level 5
Technology & Platforms We Master
Our teams are proficient with the leading EMR/EHR systems, RCM platforms, and patient communication tools that power the digital health industry.
Proven Success in Digital Health
We deliver measurable results. Explore how we've helped digital health innovators scale efficiently, enhance patient satisfaction, and improve their financial performance.
Scaling Patient Support for a Rapid-Growth Telehealth Platform
Client Overview: A venture-backed telehealth startup providing on-demand virtual consultations. After a successful marketing campaign, they experienced a 500% surge in patient sign-ups, overwhelming their small in-house support team. They faced long wait times for patient onboarding, scheduling errors, and delays in insurance verification, which threatened their reputation and growth trajectory.
The Problem: The client needed to rapidly scale their entire back-office operation to handle the influx of new patients without incurring the massive costs and time delays of hiring and training a large in-house team. They required a partner who understood the telehealth space and could ensure a high-quality, empathetic patient experience while maintaining strict HIPAA compliance.
Streamlining Prior Authorizations for a Digital Therapeutics (DTx) Company
Client Overview: An innovative DTx company offering a prescription-based digital therapy for chronic condition management. A major hurdle to patient access was the complex and time-consuming prior authorization process required by most insurance payers. Their internal clinical team was spending valuable time on administrative paperwork instead of patient care and research.
The Problem: The client needed a specialized team to take over the entire prior authorization lifecycle. This required a deep understanding of payer requirements, clinical documentation, and persistent follow-up. The goal was to increase the authorization approval rate, reduce the time to therapy for patients, and free up their clinical staff.
Optimizing Revenue Cycle for a Multi-State Virtual Clinic
Client Overview: An established virtual primary care practice with clinics in five states. Each clinic had slightly different processes for medical billing and collections, leading to inefficiencies, high denial rates, and inconsistent cash flow. They lacked centralized oversight and struggled to identify the root causes of their revenue cycle issues.
The Problem: The client needed to centralize and standardize their entire revenue cycle management (RCM) process. This included everything from medical coding and claims submission to denial management and patient collections. The objective was to increase their clean claim rate, reduce days in A/R, and improve overall financial performance.
What Our Clients Say
"Their understanding of HIPAA and data security was the deciding factor for us. They are meticulous, professional, and have become an indispensable part of our operations team. The transition was seamless."
"We reduced our patient onboarding time by 75%. The team at LiveHelpIndia is not only efficient but also incredibly empathetic, which is critical in our line of work. Our patient satisfaction scores have never been higher."
"The level of detail in their reporting gives us complete confidence and control. We have better insights into our revenue cycle now than when we managed it in-house. They consistently exceed our KPIs."
"Scaling our administrative team was our biggest bottleneck. LiveHelpIndia solved that problem in weeks, not months. Their ability to quickly assemble a trained, effective team is remarkable."
"Their expertise in handling prior authorizations has been a game-changer. It has significantly reduced the administrative burden on our clinical staff, allowing them to focus solely on patient care."
"We were hesitant to outsource our medical billing, but LiveHelpIndia's process maturity (CMMI Level 5) and transparent approach won us over. Our clean claim rate is now at 98%, a huge improvement."
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from digital health leaders.
Data security is our top priority. We are a SOC 2 and ISO 27001 certified company, and all our processes are fully HIPAA compliant. This includes end-to-end data encryption, secure infrastructure on AWS/Azure, strict access controls, regular employee training, and ongoing security audits. We sign a Business Associate Agreement (BAA) with every client to legally guarantee our commitment to protecting PHI.
Our teams have extensive experience with a wide range of major EMR/EHR platforms, including Epic, Cerner, Athenahealth, Allscripts, and eClinicalWorks, as well as many smaller, specialized systems. Our robust training process allows us to quickly master any proprietary or custom-built platform you use. We access your systems securely via VPN, ensuring we operate as a seamless extension of your team.
Our standard onboarding process is designed for speed and efficiency. Typically, we can have a fully trained, dedicated team operational for you within 2 to 4 weeks. This timeline includes discovery, solution design, team assembly, and system-specific training. For urgent needs, we can often expedite this process.
Quality is embedded in our CMMI Level 5 processes. We employ a multi-faceted quality assurance framework that includes: dedicated Quality Analysts (QAs) for each team, regular performance audits against defined KPIs, AI-powered tools to monitor accuracy and compliance, and continuous feedback loops between your team and ours. You receive regular, transparent reports on all quality metrics.
We offer flexible engagement models to fit your needs. Our most common model is a simple monthly fee per dedicated full-time equivalent (FTE) team member. This provides predictable, all-inclusive pricing that covers salary, benefits, infrastructure, and management. We also offer managed services models (priced per transaction or outcome) and project-based pricing for specific, short-term needs. We work with you to determine the most cost-effective model for your goals.
Absolutely. Scalability is a core benefit of our service. We understand that patient volume can fluctuate. You can easily scale your team up or down with as little as 30 days' notice, allowing you to align your operational costs directly with your revenue and demand without the challenges of hiring or layoffs.
Ready to Scale Your Digital Health Operations?
Let's talk about your specific challenges. Schedule a free, no-obligation consultation with one of our digital health operations experts. We'll analyze your current workflows and provide a clear, actionable plan to improve efficiency, reduce costs, and enhance patient care.