AI-Enabled Digital Health Back Office Services

AI-Enhanced Revenue Cycle Management (RCM)

We manage your entire financial workflow, from patient registration to final payment. Our AI tools predictively flag potential billing errors and optimize collections, dramatically shortening your revenue cycle and increasing cash flow.

• Reduce A/R days by an average of 30-40%
• Increase net collection rates through proactive follow-up
• Gain full financial visibility with real-time reporting dashboards

Medical Billing & Coding

Our certified coders (AAPC, AHIMA) ensure maximum reimbursement by applying the latest CPT, ICD-10, and HCPCS codes with precision. We handle charge entry, coding audits, and compliance, minimizing denials and ensuring you get paid correctly.

• Achieve a 98%+ clean claim rate on first submission
• Eliminate revenue loss from under-coding or compliance errors
• Stay current with ever-changing payer rules and regulations

Patient Onboarding & Scheduling

Create a frictionless start to the patient journey. Our team handles new patient registration, document collection, and appointment scheduling across multiple channels, ensuring a positive first impression and complete data capture.

• Reduce patient drop-off during onboarding
• Decrease no-show rates through automated reminders
• Ensure complete and accurate patient data from the start

Insurance Eligibility & Benefits Verification

Eliminate billing surprises and frustrated patients. We verify every patient's insurance eligibility and benefits in real-time before their appointment, providing clarity on copays, deductibles, and coverage limitations upfront.

• Drastically reduce claim denials due to eligibility issues
• Improve patient satisfaction by providing financial transparency
• Increase at-the-door payment collections

Prior Authorization Management

Don't let prior authorizations delay patient care and revenue. Our dedicated team manages the entire process, from submitting requests with clinical documentation to following up with payers, freeing up your clinical staff.

• Accelerate approval times for procedures and medications
• Reduce the administrative burden on your medical team
• Minimize treatment delays and improve patient outcomes

24/7 Telemedicine Technical Support

Ensure your telehealth sessions run smoothly for both patients and providers. Our technical support team is available 24/7 to troubleshoot platform issues, guide users through setup, and resolve connectivity problems in real-time.

• Improve telehealth adoption and user satisfaction
• Reduce lost revenue from failed virtual appointments
• Free your clinical staff from providing IT support

Remote Patient Monitoring (RPM) Data Management

Turn RPM data into actionable insights. Our team monitors incoming data from wearable devices, flags anomalies based on your clinical protocols, and ensures the data is correctly logged in the EMR for physician review.

• Ensure timely review of critical patient data
• Meet compliance requirements for RPM billing codes
• Improve chronic care management efficiency

Clinical Data Entry & Management (EMR/EHR)

Maintain pristine data integrity in your EMR. Our trained professionals handle the entry of patient demographics, lab results, clinical notes, and other critical information with over 99.5% accuracy, ensuring reliable data for care delivery and analytics.

• Free up clinicians from time-consuming data entry
• Improve the quality and reliability of your clinical data
• Ensure compliance with data management protocols

Medical Transcription Services

Convert physician dictations into accurate, structured text for your EMR. We provide fast and highly accurate transcription for clinical notes, operative reports, and referral letters, supporting a variety of audio formats and specialties.

• Achieve rapid turnaround times for clinical documentation
• Ensure high accuracy for critical medical records
• Integrate transcribed documents directly into your EMR workflow

Claims Submission & Denial Management

We don't just submit claims; we manage their entire lifecycle. Our team scrubs every claim before submission and, if a denial occurs, our specialists immediately investigate, appeal, and resolve the issue to recover what you're owed.

• Reduce your overall denial rate by up to 50%
• Accelerate payment on appealed claims
• Identify and fix root causes of common denials

Omnichannel Patient Customer Support

Provide exceptional, empathetic support across every channel—voice, email, live chat, and SMS. Our team is trained in medical terminology and patient communication to handle inquiries about billing, appointments, and platform usage.

• Improve patient satisfaction and loyalty scores
• Provide consistent, high-quality support 24/7
• Reduce the support burden on your core administrative staff

Provider Credentialing & Enrollment

Get your providers credentialed and enrolled with payers faster. We manage the entire application process, from paperwork submission to follow-up, ensuring your clinicians can begin billing for their services as quickly as possible.

• Shorten the provider onboarding and revenue-generation timeline
• Avoid costly delays and errors in credentialing paperwork
• Maintain up-to-date credentials for your entire provider network

Healthcare Data Analytics & Reporting

Transform your operational data into a strategic asset. We create custom dashboards and reports to track key performance indicators (KPIs) like claim denial rates, patient wait times, and revenue per encounter, providing the insights you need to optimize your business.

• Make data-driven decisions to improve performance
• Identify negative trends before they impact your bottom line
• Gain clear visibility into every aspect of your operations

Compliance Adherence & Audit Support

Stay audit-ready at all times. We help you maintain compliance with ongoing monitoring, documentation management, and internal reviews. In the event of an audit, we provide the necessary reports and support to ensure a smooth process.

• Reduce the stress and resource drain of audits
• Maintain a continuous state of compliance
• Demonstrate due diligence in protecting patient data

Pharmacy Benefit Management (PBM) Support

Navigate the complexities of PBM operations. Our team provides support for claims processing, formulary management, and member services, helping to streamline workflows and improve efficiency for PBMs and their partners.

• Improve claims adjudication speed and accuracy
• Reduce administrative overhead in formulary updates
• Enhance support for pharmacy networks and members

Ironclad Security & Compliance

Your patient data is sacred. We are ISO 27001, SOC 2, and CMMI Level 5 certified. We sign a BAA and build our entire operation around HIPAA/GDPR protocols, so you can operate with complete peace of mind.

Drastic Cost Reduction

Immediately reduce your operational spending by up to 60%. Our AI-enabled global delivery model gives you access to top-tier talent at a fraction of the cost of onshore hiring, turning your back office from a cost center into a competitive advantage.

Scale On Demand

Never be understaffed or overstaffed again. Scale your team from one professional to over a hundred within 48-72 hours to perfectly match your patient volume and seasonal demands, all without the complexities of HR.

AI-Augmented Workforce

Our teams use AI tools to automate repetitive tasks, validate data, and predict workflow bottlenecks. This means fewer errors, faster cycle times, and a human team focused on high-value, complex problem-solving.

Guaranteed Quality

We stand behind our people. If you're not satisfied with a team member's performance, we offer a free replacement with zero-cost knowledge transfer. Your success is our metric, and we guarantee it.

24/7/365 Operations

Your patients and operations don't stop at 5 PM. Neither do we. Provide round-the-clock patient support, claims processing, and data monitoring to create a truly global, always-on service experience.

Seamless Integration

We don't force you into our systems; we become a part of yours. Our experts are proficient with all major EMR/EHR platforms, billing software, and telehealth tools, ensuring a smooth, non-disruptive workflow from day one.

Deep Domain Expertise

This isn't a generic BPO service. We provide professionals with specific, verified experience in digital health—from telemedicine billing codes to RPM data analysis. You get a team that speaks your language.

Total Process Ownership

This is a fully managed solution. You get a dedicated account manager and a team that takes complete ownership of the process. We handle the management, so you can focus on strategic oversight and growth.

"As a startup founder, every dollar and minute counts. LiveHelpIndia's managed back office service was the single best investment we made. It allowed us to scale without the massive overhead of hiring. Their team is professional, compliant, and truly an extension of our own."

Parker Hudson

Founder & CEO, Vitality Telehealth

"The accuracy of our data is non-negotiable. We tasked LiveHelpIndia with managing our clinical data entry from multiple sources, and the quality has been outstanding. Their error rate is less than 0.5%, which is better than what we achieved in-house. I recommend them without reservation."

Kaitlyn Drummond

VP of Operations, CarePoint Analytics

"We were looking for a partner to help us reduce operational costs without sacrificing our high standards for patient data security. LiveHelpIndia delivered on all fronts. The cost savings are significant, and their ISO 27001 and SOC 2 certifications gave our board the confidence we needed."

Leonard Fletcher

CFO, RPM Solutions Inc.

"Our prior authorization process was a mess, causing treatment delays and frustrated patients. The dedicated team from LiveHelpIndia took over and completely streamlined it. Approvals are coming through faster, and my clinical staff can finally focus on patient care."

Sage Caldwell

Practice Manager, Oakview Specialty Clinic

"Security and integration were my biggest concerns. The LiveHelpIndia team demonstrated deep technical expertise. They worked within our APIs, set up secure VPNs, and their entire process was transparent and collaborative. They are a true technology partner."

Fabian Hawthorne

CTO, MedSecure EMR

"We outsourced our denial management to LiveHelpIndia, and the results speak for themselves. They've recovered over $2M in previously written-off claims in the first year alone. Their persistence and expertise in navigating payer appeals are unmatched."

Mae Brooks

Director of Revenue Cycle, Allied Billing Partners

How do you ensure HIPAA compliance?

Compliance is at the core of our operations. Every employee undergoes extensive HIPAA training and signs confidentiality agreements. Our infrastructure is ISO 27001 and SOC 2 certified, with end-to-end encryption, strict access controls, and continuous monitoring. We sign a Business Associate Agreement (BAA) with every client to legally guarantee our commitment to protecting PHI.

What is the typical cost savings I can expect?

Most of our clients see a reduction in their back-office operational costs of between 50% and 70%. The exact savings depend on the size of the team and the specific roles, but the reduction is significant and immediate compared to hiring onshore talent with equivalent skills.

How quickly can you get a team up and running?

Our standard deployment time is between 2 to 4 weeks. This includes discovery, team selection, technical setup, and client-specific training. For urgent needs, we can often expedite this process to have an initial team in place within 7-10 business days.

Will your team work in our systems?

Yes, absolutely. Our model is to integrate seamlessly into your existing environment. We connect to your EMR, billing software, CRM, and other platforms via secure VPN or other approved methods. We adapt to your tools, not the other way around.

What kind of training do your team members receive?

Our professionals join us with baseline industry experience. We then provide them with continuous training in three key areas: 1) Foundational compliance (HIPAA, data security), 2) Domain-specific knowledge (e.g., new coding updates, RCM best practices), and 3) Client-specific workflows and software.

How do we manage communication and oversight?

You will have a dedicated, US-based account manager as your single point of contact for all strategic matters. For daily operations, you can communicate directly with your team lead via email, Slack, or Teams. We provide real-time performance dashboards and conduct regular review meetings to ensure full transparency and alignment.

What happens if I'm not happy with a team member?

We offer a free-replacement guarantee. If, for any reason, a team member is not meeting your expectations, we will work with you to find a replacement at no additional cost. We handle the knowledge transfer to ensure a smooth transition with minimal disruption to your operations.

Can you handle a small team of just one or two people?

Yes. Our model is designed for flexibility. Many of our clients start with one or two dedicated professionals to handle a specific function and then scale the team as their needs grow. There is no minimum team size to get started.

How do you handle cultural and language differences?

Our professionals undergo rigorous English proficiency and cultural sensitization training. We focus on hiring talent that is not only skilled but also accustomed to working in Western business environments. Your dedicated account manager ensures smooth communication and alignment with your expectations from day one.

What happens if our requirements change mid-project?

Our model is built for agility. We operate with a flexible staffing and management approach that allows us to pivot, re-prioritize, or adjust team composition quickly as your business needs evolve. We conduct regular syncs to ensure our services stay perfectly aligned with your current goals.

HIPAA Compliance

The foundational requirement for handling any Protected Health Information (PHI), ensuring patient data privacy and security.

SOC 2 Type II

Verifies that we have stringent internal controls for security, availability, processing integrity, confidentiality, and privacy.

ISO 27001

An international standard for managing information security, proving our systematic approach to protecting sensitive data.

CMMI Level 5

The highest level of process maturity, guaranteeing that our operations are optimized for efficiency and continuous improvement.

Epic EMR

Expertise in one of the largest EMR systems is crucial for data entry, scheduling, and billing tasks for hospitals and large practices.

Cerner EMR

Proficiency in another market-leading EMR ensures we can support a wide range of healthcare systems without a learning curve.

athenahealth

Experience with this cloud-based platform is key for supporting many small to medium-sized practices with integrated EMR and billing.

AAPC/AHIMA Certified Coders

Certification ensures our coders are experts in accurate medical coding, which is essential for maximizing reimbursement and maintaining compliance.

GDPR

For our EMEA clients, this is a non-negotiable requirement for handling the personal data of EU citizens.

API Integration

Technical ability to connect our systems or tools with client platforms for secure and automated data exchange.

Cloud Infrastructure (AWS, Azure)

Our operations are built on secure, scalable cloud platforms, ensuring high availability and robust data protection.

Kareo

Expertise in this popular billing software for independent practices allows for immediate productivity in RCM tasks.

WebRTC

Technical knowledge for troubleshooting and supporting custom telehealth platforms built on this real-time communication framework.

Denial Management Logic

Deep expertise in payer-specific denial codes and appeal strategies is critical for effective revenue recovery.

AI & Machine Learning

The technical foundation for our AI-augmented services, used for predictive analytics, anomaly detection, and process automation.

Dedicated Managed Team

Ideal for: Companies needing a long-term, scalable extension of their in-house operations.

Includes:

• Hand-picked professionals working exclusively for you
• A dedicated US-based Account Manager
• All HR, IT, and administrative management
• AI-augmentation and process optimization
• Real-time performance dashboards and monthly reporting

Project-Based Services

Ideal for: One-time projects with a defined scope, such as a claims backlog cleanup or a credentialing push.

Includes:

• A project team with a dedicated project manager
• Clearly defined scope, deliverables, and timeline
• Regular progress reports and milestone reviews

Hybrid AI + Human Model

Ideal for: High-volume, repetitive tasks like data entry or initial patient support triage.

Includes:

• AI agents to handle up to 80% of routine tasks
• A human team to manage exceptions and complex cases
• Seamless escalation from AI to human agents
• Continuous learning loop to improve AI performance