Specialized Academic DNA
We aren't generalists. Our teams are trained in higher-ed specifics: FERPA, Title IV compliance, and SIS nuances. We speak the language of the Registrar.
AI-Enabled Higher Ed Operations
Scale Your Institution, Not Your Overhead
Eliminate administrative bottlenecks and refocus your faculty on student outcomes. Our managed back office pods handle admissions, aid, and registrar tasks with 100% FERPA compliance.
Higher Education’s New Operational Standard
Traditional university staffing is fixed and expensive. We provide a variable, high-certainty alternative that adapts to enrollment cycles without the hiring headache.
AI-Augmented Accuracy
We deploy agentic AI to automate transcript data extraction and FAFSA document verification, reducing human error by 85% compared to manual entry.
Zero-Risk Compliance
Our SOC 2 Type II and ISO 27001 certifications ensure student PII is handled within encrypted, VPN-secured environments that exceed institutional standards.
Elastic Scalability
Ramp up by 300% during admissions peak season and scale down during lulls. You only pay for the capacity you actually use, protecting your budget.
60% Direct Cost Savings
By eliminating local overhead, benefits, and facility costs, our partners reallocate millions back into faculty development and student success initiatives.
Native Stack Integration
We work directly inside your existing tools: Banner, PeopleSoft, Slate, or Canvas. No expensive migrations or data porting required.
Comprehensive Institutional Support
Modular services that cover the entire student lifecycle, from initial inquiry to graduation clearance.
Admissions Processing & Evaluation
We manage the heavy lifting of the admissions funnel, ensuring every application is processed with speed and surgical precision.
- 24-hour transcript evaluation turnaround
- Slate, Salesforce, and TargetX management
- International credential verification
- Inquiry response & lead qualification
The Impact
Faster decisions mean higher yield. By reducing response times from days to hours, we help institutions secure students before competitors do.
99.9% Data Accuracy
Financial Aid Verification
Navigate the complexities of FAFSA and Title IV compliance with a dedicated team that handles the paperwork while you handle the students.
- Verification document collection & review
- ISIR processing & correction support
- Award packaging & disbursement audit
- R2T4 calculation & compliance checks
Compliance Guarantee
Our audit-ready processes ensure that your institution stays in good standing with federal and state regulations at all times.
Registrar & Records Management
Protect the integrity of institutional data with specialized support for high-volume record management.
- Degree audit & graduation clearance
- Transfer credit evaluation & mapping
- Enrollment verification & transcript fulfillment
- SEVIS management for international students
SIS Proficiency
Certified experts in Banner, PeopleSoft, Jenzabar, and Colleague.
Student Retention & Engagement
Proactive outreach that keeps students enrolled and progressing toward their degree.
- Early alert monitoring & outreach
- Registration assistance & help desk
- Re-enrollment campaigns for stopped-out students
- 24/7 Omni-channel support (Chat, Voice, Email)
Retention Goal
Increase your semester-to-semester retention by up to 12% through consistent, personalized student touchpoints.
IT Support & LMS Administration
Maintain a seamless digital campus for students and faculty alike.
- Canvas, Blackboard, and Moodle administration
- Course setup & faculty technical support
- 24/7 Student technical help desk
- SSO & Security monitoring
System Reliability
99.9% uptime for LMS services and sub-60 second response times for technical tickets.
Calculate Your Institutional ROI
See the direct fiscal impact of switching to a managed back office model.
Estimated Annual Savings
$975,000
Based on 60% operational efficiency gains including facility and recruitment costs.
Real Results for Real Institutions
We don't just provide staff; we deliver outcomes. See how we've transformed operations for our partners.
Admissions & Enrollment
State-Level Community College System
The Challenge: A 14-day backlog in transcript evaluations was causing a 15% drop in enrollment yield. Students were choosing faster-moving institutions.
The Solution: LHI deployed a 12-person admissions pod. We implemented AI-driven document sorting and worked directly within their PeopleSoft environment.
"LiveHelpIndia didn't just staff our desk; they re-engineered our workflow. Our students now receive decisions in 48 hours."
Speed Increase
700%Cost Reduction
65%Enrollment Yield
+12%
Financial Aid Compliance
Mid-Market Private University
The Challenge: Federal audit warnings due to inconsistent FAFSA verification and slow disbursement cycles causing student frustration.
The Solution: A managed Financial Aid pod took over 100% of verification tasks. LHI implemented a 24/7 help desk for student aid inquiries.
"We navigated our last audit with zero findings. LHI's rigor is unmatched."
Audit Findings
ZEROSupport Response
<1mAnnual Savings
$1.2MInstitutional Technology & Security Stack
Seamlessly integrating with your current infrastructure while maintaining world-class security standards.
AWS Cloud
PeopleSoft
Salesforce
Canvas / LMS
FERPA & SOC2
Agentic AI
Strategic Higher-Ed Experts
Your pod is led by industry veterans who understand the complexities of campus life.
Abhishek P.
Solutions Architect - 20+ years in University SIS Integration & Cloud Strategy.
Angela J.
Senior Compliance Auditor - Specializing in Title IV & FERPA Security Frameworks.
Rose R.
Divisional Manager - Enrollment Yield Strategy & International Student Lifecycle.
Vipin S.
Certified Quality Expert - Registrar Processing Accuracy & Six Sigma Optimization.
Common Institutional Inquiries
We utilize a "Zero Data Footprint" model. Our staff work as remote extensions of your team via secure VPN or VDI (Virtual Desktop Infrastructure). No student data is stored locally on our servers. Additionally, all employees undergo background checks and mandatory FERPA certification every 6 months.
Absolutely. We do not use third-party intermediary software. Our experts are trained on major Student Information Systems (SIS) and Learning Management Systems (LMS). We function exactly like an internal department, using your workflows, your logins, and your institutional email addresses.
Most pods can be launched within 3-5 weeks. This includes a discovery phase, knowledge transfer, system access provisioning, and a 2-week "shadowing" period where we validate our accuracy against your current internal standards.
Yes. One of our primary advantages is the ability to provide "Follow the Sun" support. We can handle admissions inquiries, technical help desk tickets, and enrollment support around the clock, ensuring that international applicants in any time zone receive immediate attention.
Ready to Modernize Your Operations?
Schedule a strategic consultation to see how our AI-enabled pods can reduce your overhead while improving your student experience.
Get Your Free Strategy Call