Telecom Outsourcing Services: Scale, Secure & Streamline Your Network
Stop firefighting and start innovating. We provide expert, 24/7 managed telecom services that cut your operational costs, boost network performance, and delight your customers.
Reduce Your OpEx Now
Is Your Network Ready for Tomorrow's Demands?
In the hyper-connected telecom landscape, managing complex networks, ensuring 99.999% uptime, and delivering exceptional customer experiences are non-negotiable. Yet, ballooning operational costs, a shortage of specialized talent, and the constant pressure to innovate can stretch your internal teams to their breaking point. You're stuck in a cycle of reactive problem-solving, unable to focus on strategic growth. This is where a true partnership changes the game. We provide the specialized expertise and operational muscle to transform your network from a cost center into a competitive advantage.
Why Partner with LiveHelpIndia for Telecom Services?
We're not just another vendor; we are an extension of your team. We combine deep industry expertise, AI-powered solutions, and a commitment to your success to deliver unparalleled value.
Ironclad Security & Compliance
Your network's security is our top priority. As a CMMI Level 5, SOC 2, and ISO 27001 certified partner, we implement rigorous security protocols and AI-driven threat monitoring to protect your critical infrastructure and ensure regulatory compliance.
Drastic Cost Reduction
Leverage our global delivery model and operational efficiencies to reduce your network and support-related OpEx by up to 60%. Reinvest those savings into core business innovation and growth initiatives.
Access to Elite Talent
Gain immediate access to a pool of certified and experienced network engineers, support specialists, and telecom experts. We handle the recruitment, training, and retention, so you can focus on your business.
24/7/365 Proactive Operations
Our Network Operations Center (NOC) and Security Operations Center (SOC) run around the clock. We use AI-powered tools to proactively monitor, detect, and resolve issues before they impact your service.
Unmatched Scalability
Whether you're launching a new service, entering a new market, or experiencing seasonal peaks, our flexible engagement models allow you to scale your support and operations teams up or down on demand.
Focus on Core Business
Offload the complexities of network management, customer support, and back-office tasks to us. Free up your internal resources to concentrate on strategic initiatives that drive revenue and competitive differentiation.
AI-Powered Efficiency
We integrate AI and automation across our services, from intelligent call routing and automated ticket resolution to predictive network maintenance, ensuring faster, more accurate, and efficient operations.
Transparent Partnership
We believe in complete transparency. You get access to real-time performance dashboards, detailed reporting, and a dedicated account manager who acts as your single point of contact and strategic advisor.
Future-Ready Solutions
Our experts stay ahead of the curve on emerging technologies like 5G, IoT, SD-WAN, and SASE. We don't just maintain your current infrastructure; we help you evolve it for the future.
Our Comprehensive Telecom Outsourcing Services
We offer a full spectrum of managed services designed to cover every aspect of your telecom operations. Our integrated approach ensures seamless performance, enhanced security, and superior customer satisfaction from your network core to the end-user.
24/7 NOC Monitoring & Management
Our core service provides round-the-clock surveillance of your entire network infrastructure, ensuring maximum uptime and performance.
- Proactive fault detection and resolution using AI-powered analytics.
- Real-time performance monitoring of servers, routers, switches, and applications.
- Tier 1 to Tier 3 incident management and escalation based on defined SLAs.
SD-WAN & SASE Implementation
Modernize your wide-area network for the cloud era with our expertise in Software-Defined WAN (SD-WAN) and Secure Access Service Edge (SASE).
- Design, deployment, and management of agile and secure network architectures.
- Centralized policy control and enhanced application performance.
- Integration of network and security functions to reduce complexity and cost.
Cloud & Data Center Management
We manage your hybrid and multi-cloud environments, ensuring seamless connectivity, security, and cost optimization for your data centers.
- Infrastructure provisioning, configuration, and lifecycle management.
- Migration services to public, private, or hybrid cloud platforms.
- Performance tuning and capacity planning for optimal resource utilization.
RF & Wireless Network Optimization
Maximize the performance and coverage of your wireless networks (4G/5G, Wi-Fi) with our specialized Radio Frequency engineering services.
- RF planning, site surveys, and performance testing.
- Interference analysis and mitigation to improve signal quality.
- Capacity management and optimization for high-density environments.
Tier 1-3 Technical Support
Provide your customers with expert, multi-channel technical support that resolves issues quickly and improves satisfaction.
- 24/7 support via voice, chat, email, and social media.
- Troubleshooting for connectivity, hardware, and service-related issues.
- AI-powered knowledge base for faster, more consistent resolutions.
VoIP & Unified Communications Support
Ensure crystal-clear communication and reliability for your enterprise voice services with our specialized VoIP and UC support.
- Management of PBX, SIP trunking, and hosted VoIP platforms.
- End-user support for desk phones, softphones, and mobile clients.
- Quality of Service (QoS) monitoring and optimization for voice traffic.
Customer Service & Onboarding
Create a positive customer experience from day one with our professional customer service and seamless onboarding processes.
- New customer activation and service provisioning.
- Welcome calls and guided setup assistance.
- Handling general inquiries, account management, and retention efforts.
Field Service Dispatch & Support
Optimize your field operations with our efficient dispatch and remote support services for your technicians.
- Intelligent job scheduling and dispatch to the right technician.
- Remote technical assistance for field engineers to improve first-time fix rates.
- Real-time tracking and management of service tickets and work orders.
Billing & Invoice Management
Streamline your revenue cycle with our accurate and efficient billing support services, reducing errors and improving cash flow.
- Automated invoice processing and generation.
- Billing inquiry support and dispute resolution.
- Payment processing and collections support.
Data Entry & Order Provisioning
Ensure data integrity and accelerate service delivery with our meticulous data management and order processing services.
- Accurate entry of customer information and service orders into CRM/billing systems.
- Service activation and configuration management.
- Data cleansing and validation to maintain a healthy database.
Reporting & Data Analytics
Turn your operational data into actionable insights. We provide custom reporting and analytics to help you make smarter business decisions.
- Development of custom dashboards for network performance and support KPIs.
- Analysis of trends in network traffic, ticket volumes, and customer behavior.
- Generation of regular performance and SLA compliance reports.
Managed Security Services (SOC)
Protect your network from evolving cyber threats with our 24/7 Security Operations Center (SOC) services.
- Real-time threat detection, analysis, and response.
- Vulnerability management and penetration testing.
- Security Information and Event Management (SIEM) as a service.
Network Architecture & Design
Leverage our senior architects to design and build a network that is scalable, resilient, and aligned with your business goals.
- High-level and low-level design for new network deployments.
- Technology roadmap and strategy consulting.
- Vendor evaluation and selection assistance.
Telecom Expense Management (TEM)
Gain control over your telecom spend. We analyze your contracts and usage to identify significant cost-saving opportunities.
- Audit of carrier invoices to identify billing errors.
- Contract negotiation and optimization with vendors.
- Inventory management of all telecom assets and circuits.
Disaster Recovery & Business Continuity
Ensure your network and communications can withstand any disruption with our robust disaster recovery planning and support.
- Development and testing of business continuity plans.
- Implementation of redundant and failover network solutions.
- On-demand support during outages or emergencies.
Our Seamless Onboarding Process
We've refined our process over two decades to ensure a smooth, transparent, and efficient transition with minimal disruption to your business.
Discovery & Strategy
We start with a deep dive into your current infrastructure, processes, and goals. We work with your team to define clear KPIs and build a tailored solution blueprint.
Team Assembly & Training
We assemble a dedicated team of experts with the precise skills you need. This team undergoes rigorous training on your specific environment, tools, and protocols.
Integration & Transition
We seamlessly integrate our systems with yours. Our transition managers oversee a phased rollout, ensuring a smooth handover of responsibilities with zero downtime.
Operate & Optimize
Your dedicated team begins 24/7 operations. We continuously monitor performance, provide detailed reports, and hold regular reviews to identify opportunities for ongoing optimization.
Proven Results for Our Telecom Partners
Don't just take our word for it. See how we've helped companies like yours overcome their biggest telecom challenges and achieve remarkable results.
Challenge: Spiraling Costs and Reactive Firefighting
A growing regional ISP was struggling with high operational costs for their 24/7 Network Operations Center. Their in-house team was stretched thin, leading to reactive problem-solving, increased network downtime, and rising customer complaints.
Key Challenges:
- Inability to provide 24/7 expert coverage cost-effectively.
- Lack of proactive monitoring tools and processes.
- High staff turnover and difficulty retaining specialized talent.
- Increased frequency of service-impacting outages.
Our Solution: A Proactive, Managed NOC
LiveHelpIndia implemented a fully managed, 24/7 NOC service, acting as a seamless extension of the client's team.
- Deployed an AI-powered monitoring platform for predictive fault detection.
- Provided a dedicated team of L1-L3 certified network engineers.
- Developed and implemented standardized operating procedures (SOPs) for incident management.
- Delivered real-time dashboards and comprehensive monthly performance reports.
Challenge: Scaling Technical Support for Rapid Global Growth
A fast-growing Unified Communications as a Service (UCaaS) provider was facing challenges in providing timely and effective technical support to its expanding international customer base. Long wait times and inconsistent support quality were threatening customer retention.
Key Challenges:
- Inability to provide 24/7 follow-the-sun support.
- Need for multilingual support capabilities.
- Difficulty in quickly training new agents on a complex product.
- High cost of establishing and staffing support centers in multiple regions.
Our Solution: A Scalable, Omnichannel Support Hub
We established a dedicated, omnichannel technical support team to handle all Tier 1 and Tier 2 inquiries for the client's global user base.
- Provided 24/7 coverage with multilingual agents supporting key markets.
- Developed an AI-driven knowledge base and internal training program to accelerate agent proficiency.
- Implemented support across voice, email, and live chat, integrated with the client's CRM.
- Offered a flexible staffing model that could scale instantly to match customer growth.
Challenge: Enhancing Network Security and Ensuring Compliance
A large enterprise with a complex global network was facing an increasing number of sophisticated cyber threats. Their internal security team lacked the resources and tools to provide 24/7 monitoring and rapid response, putting the company at risk of data breaches and non-compliance.
Key Challenges:
- High volume of security alerts overwhelming the internal team.
- Lack of 24/7 security monitoring and incident response capability.
- Difficulty keeping up with evolving compliance requirements (GDPR, etc.).
- Prohibitive cost of acquiring and managing advanced security tools like SIEM.
Our Solution: A Managed 24/7 Security Operations Center (SOC)
LiveHelpIndia provided a comprehensive Managed Security Service, including a 24/7 SOC staffed by certified security analysts.
- Deployed and managed a state-of-the-art SIEM platform for centralized log collection and analysis.
- Provided round-the-clock monitoring for threats, intrusion detection, and vulnerability management.
- Developed a formal incident response plan and conducted regular security drills.
- Generated detailed compliance reports and provided audit support.
Technology & Platforms We Master
Our teams are proficient in the leading networking, security, and communications technologies that power modern enterprises.
Serving Diverse Industries with Specialized Expertise
We understand that every industry has unique telecom challenges. We tailor our services to meet the specific needs of your sector.
Meet Some of Our Telecom & Network Experts
Our strength lies in our people. We employ a global team of certified, experienced, and passionate technology professionals.
Vikas J.
Divisional Manager, ITOps & SecOps, Certified Ethical Hacker
Girish S.
Delivery Manager, Microsoft Certified Solutions Architect
Akeel Q.
Manager, Certified Cloud & AI Solutions Expert
Arun S.
Lead, Certified Cloud Administration Expert
Flexible Engagement Models to Fit Your Needs
We offer a range of engagement models designed to provide the flexibility, control, and value your business requires.
Dedicated Team
A handpicked team of professionals works exclusively for you as a seamless extension of your in-house operations.
- Ideal for long-term projects and core operational needs.
- Maximum control over team structure and daily tasks.
- Deep integration with your company culture and processes.
Fully Managed Service
We take full responsibility for a specific telecom function, delivering results based on agreed-upon Service Level Agreements (SLAs).
- Perfect for outsourcing entire functions like NOC or customer support.
- Predictable, outcome-based pricing model.
- Frees you to focus completely on your core business.
Co-Managed / Hybrid Model
A collaborative approach where our experts work alongside your internal team, augmenting their capabilities and filling skill gaps.
- Best for organizations that need specialized expertise or after-hours coverage.
- Enhances your team's capacity without the overhead of new hires.
- Facilitates knowledge transfer and upskilling of your staff.
What Our Clients Say
"Outsourcing our Tier 1 and 2 support to LiveHelpIndia was the best decision we made. Our CSAT scores have increased by 20 points, and our internal engineers are now free to focus on strategic projects. They are true partners."
"The security and compliance expertise LiveHelpIndia brought to the table was phenomenal. Their managed SOC service is top-notch, and their team helped us navigate a complex regulatory audit with ease. Highly recommended."
"We cut our network operating expenses by more than half without sacrificing an ounce of performance. Their 24/7 proactive monitoring has been flawless, and the transparency in their reporting gives us complete peace of mind."
"The transition was seamless. The LiveHelpIndia team felt like part of our own from day one. Their technical proficiency and professional communication are exceptional. They've raised the bar for what we expect from a partner."
"Their ability to scale with our needs is incredible. We onboarded 20 new support agents in under a month to handle a new product launch. We could never have done that on our own. They are essential to our growth strategy."
"The expertise in SD-WAN was a huge asset. They helped us design and deploy a new architecture across 50+ locations, improving our application performance and reducing our circuit costs significantly. A very strategic and knowledgeable team."
Frequently Asked Questions
Security is foundational to our services. We are a CMMI Level 5, SOC 2, and ISO 27001 certified company. This means our processes are independently audited to meet the highest standards for security, availability, and confidentiality. We utilize AI-driven threat detection, enforce strict access controls, and all our employees are full-time, vetted professionals operating from secure facilities. We provide a level of security that is often more robust than what companies can maintain in-house.
Absolutely not. Our model is built on partnership and transparency. You gain a dedicated account manager, access to real-time performance dashboards, and receive regular, detailed reports. We operate as an extension of your team, following your processes and protocols. You maintain full strategic control while we handle the day-to-day operational execution, giving you more visibility, not less.
We recognize that no two networks are the same. Our process begins with a comprehensive discovery phase where our senior architects work with your team to thoroughly document your environment. We then build a dedicated team with the specific certifications (e.g., Cisco, Juniper, AWS) and experience required for your technology stack. Our 2-week paid trial also serves as a proof-of-concept, allowing you to validate our team's expertise before committing long-term.
We have over two decades of experience serving a predominantly US and European clientele. Our teams are trained in professional, clear communication and operate 24/7, ensuring we are always available during your business hours and beyond. We utilize modern collaboration tools like Slack, Microsoft Teams, and Zoom, making communication seamless and instant, as if we were in the office next door.
Our onboarding process is designed for speed and efficiency. Depending on the complexity of the service, we can typically have a dedicated team assembled, trained, and ready to begin transition within 2 to 4 weeks. For more straightforward support functions, this can be even faster.
We work with you during the discovery phase to define the Key Performance Indicators (KPIs) that matter most to your business. This typically includes metrics like network uptime, Mean Time to Resolution (MTTR), First Call Resolution (FCR), and Customer Satisfaction (CSAT). You will have access to a live dashboard to track these KPIs and will receive detailed weekly and monthly reports analyzing performance and trends.
Take the Next Step Towards a Smarter Network
Your network is the backbone of your business. Let us help you make it stronger, more efficient, and more secure. Fill out the form to schedule a no-obligation consultation with one of our telecom solutions architects. We'll provide a free assessment of your current operations and identify key areas for improvement and cost savings.
