Secure, AI-Enabled NOC, BPO, and Engineering Teams for CSPs, ISPs, and MVNOs. Deploy expert talent in 48 hours. Reduce OpEx by up to 60%.
Trusted by Global Telecom Leaders & Certified for Excellence
In the hyper-competitive telecom sector, agility is survival. You are battling margin compression, 5G rollout complexities, and the demand for flawless 24/7 customer experience. Traditional outsourcing often means sacrificing quality for cost, but the modern Telco needs both. LiveHelpIndia delivers AI-enhanced managed services that integrate seamlessly with your operations. From Tier 1-3 Technical Support and Network Operations (NOC) to OSS/BSS software development and back-office automation, we provide the specialized talent you need to stabilize your network, delight your subscribers, and innovate faster—without the overhead.
Beyond standard BPO—We are your strategic technical partner.
We don't just throw bodies at problems. We integrate AI agents and predictive analytics into our workflows to automate routine tickets, predict network faults, and speed up resolution times, delivering higher output at lower costs.
Sleep soundly while our 'Follow the Sun' Network Operations Centers monitor your infrastructure. We provide continuous surveillance, incident management, and remediation, ensuring your uptime SLAs are met around the clock.
We speak Telecom. Our teams are trained in specific telecom domains—VoIP, SIP, 5G, Fiber, and IoT. You won't waste time explaining basic concepts; we hit the ground running with deep industry knowledge.
Your data is sacred. We operate ISO 27001 and SOC 2 Type II certified facilities with strict access controls, biometric entry, and secure VPN tunnels, ensuring full compliance with GDPR and international telecom regulations.
Launch a new MVNO or handle a seasonal spike without the hiring headache. Scale your team up or down within 48-72 hours. Our flexible engagement models adapt to your business cycles instantly.
Unlock up to 60% in operational savings without compromising quality. By leveraging our global delivery model and AI automation, you convert fixed heavy CapEx into manageable, efficient OpEx.
Don't take our word for it. Test our capabilities with a 2-week paid trial. Experience our process, quality, and communication firsthand before making any long-term commitment. If we don't perform, you don't stay.
We become an extension of your team, not an external vendor. We use your tools (Jira, ServiceNow, Salesforce), attend your stand-ups, and align with your culture to ensure a frictionless partnership.
Our clients stay because we deliver. With a 95% client retention rate and long-tenured employees, we provide the stability and institutional memory your complex telecom operations require.
End-to-end support for the entire telecommunications lifecycle.
Proactive 24/7 monitoring and management of your network infrastructure. Our engineers detect anomalies, troubleshoot outages, and coordinate field dispatches before customers even notice a disruption.
Omnichannel support (Voice, Chat, Email) for billing inquiries, technical troubleshooting, and service activation. AI-assisted agents resolve issues faster, improving subscriber loyalty.
Custom development and maintenance of Operations Support Systems and Business Support Systems. We modernize legacy stacks and build agile microservices for billing, CRM, and provisioning.
Back-office engineering support for network rollouts, including GIS mapping, permit processing, and project coordination to accelerate infrastructure expansion.
Turn massive data streams into actionable insights. We implement AI models for churn prediction, network capacity planning, and personalized marketing offers.
Specialized technical support for VoIP, SIP trunking, and UCaaS platforms. We handle complex L2/L3 tickets related to call quality, latency, and configuration.
Meticulous management of billing cycles, dispute resolution, and fraud monitoring to stop revenue leakage and ensure every billable minute is accounted for.
Dispatch and coordination of on-site technicians. We optimize routes and schedules to ensure efficient installations and repairs, keeping customers happy.
Strategic migration of telecom workloads to the cloud (AWS, Azure, Google Cloud). We handle the architecture, security, and execution of moving critical apps off-premise.
End-to-end management of IoT connectivity and device platforms. We support the lifecycle of millions of connected devices, ensuring security and reliability.
Rescue and refactor aging telecom applications. We extend the life of critical legacy systems while gradually migrating functionality to modern architectures.
AI-powered monitoring to detect and block IRSF, SIM boxing, and other telecom fraud patterns in real-time, protecting your bottom line.
Streamlined back-office processing of service orders. We ensure accurate entry, validation, and activation of services across your OSS platforms.
Dedicated Security Operations Center for telecom networks. We monitor for DDoS attacks, intrusions, and vulnerabilities to safeguard infrastructure.
Comprehensive support for new MVNOs, from billing system setup to customer care staffing, enabling rapid market entry.
We integrate with the industry's leading platforms and protocols.
Real results for real telecom challenges.
Industry: Telecommunications / VoIP
Client Overview: A rapidly growing US-based VoIP provider serving SMBs was struggling to maintain support quality during a period of 300% user growth.
Reduced average wait time by 85%
Achieved 24/7 coverage with 0 gaps
Customer Churn reduced by 12%
The client faced skyrocketing wait times and high churn due to an inability to hire local support staff fast enough to match growth.
We deployed a dedicated team of 20 Tier 1 and Tier 2 support engineers within 3 weeks, implemented a 'Follow the Sun' model for 24/7 coverage, and integrated AI-driven ticket triage to prioritize urgent issues.
Industry: Internet Service Provider (ISP)
Client Overview: A regional ISP in Europe needed to modernize their 15-year-old billing and provisioning system to support new fiber-to-the-home (FTTH) offerings.
Billing processing time reduced by 60%
100% uptime during migration
IT maintenance costs cut by 40%
The legacy system was crashing during high-volume billing runs and could not handle the complex pricing structures of new fiber plans.
LHI's development team performed a comprehensive code audit, refactored the monolith into microservices, and executed a phased cloud migration to Azure while maintaining the old system in parallel.
Industry: Mobile Virtual Network Operator (MVNO)
Client Overview: An innovative MVNO in Australia needed a cost-effective way to monitor network performance and manage incidents without building an expensive in-house NOC.
Network visibility improved to 100%
Incident response time
Operational costs reduced by 50%
Blind spots in network performance led to reactive firefighting and customer complaints on social media before the engineering team was aware of outages.
We established a remote NOC with 24/7 surveillance, integrated with their host network feeds, and set up automated alerting and escalation protocols using AI anomaly detection.
Trusted by industry leaders worldwide.
"Partnering with LiveHelpIndia transformed our customer support. We went from drowning in tickets to having a proactive, happy customer base. Their team is truly an extension of ours."
"We needed specialized SIP developers, not generic coders. LHI provided experts who optimized our softswitch in weeks. The ROI has been incredible."
"Scaling our IoT support was a nightmare until we found LHI. Their flexibility to add agents during our product launch saved our reputation."
Leadership that understands your infrastructure.
Founder & CFO
Expert Enterprise Architecture Solutions for Startups to Large Organizations.
Founder & COO
Expert Enterprise Technology Solutions and Operational Strategy.
Manager, Cloud Solutions
Certified Cloud Solutions Expert & AI Specialist for Telecom Infrastructure.
Manager, IoT Solutions
Certified Cloud & IoT Solutions Expert for Connected Devices.
Choose the model that fits your operational needs.
Ideal for: Long-term operational support (NOC, BPO)
Ideal for: Software Dev, Migrations, Audits
Ideal for: Scaling existing internal teams
Addressing your concerns about telecom outsourcing.
We operate under ISO 27001 and SOC 2 Type II certified environments with strict VPN access controls, NDA-bound staff, and AI-driven threat detection to ensure your network and customer data remain impenetrable.
Our talent pool includes engineers with 10+ years of experience in legacy telecom stacks (Mainframes, older OSS/BSS) alongside modern cloud expertise, ensuring seamless maintenance and modernization.
We use a phased 'lift-and-shift' or 'parallel run' transition methodology, ensuring zero downtime. Our 2-week paid trial allows you to validate the process before full commitment.