A leading network security and data management business in the USA required a rigid service set up to help its product sales team. It was needed because the operations of the company had expanded to some other nations and it became rather difficult to control the support function.
The company approached LiveHelpIndia with the following problems:
LiveHelpIndia allotted this project to a dedicated group of technical support executives, who have been highly competent and well versed in such domains.
LHI implemented the operations of supporting the client in a series of stages:
There were two major challenges faced by our Outsourced Tech Support:
LiveHelpIndia and its outsource technical support met the requirements of the client in 4 months of implementing the project. During this time period, the exceptional 24/7 support team from LHI managed to improve the quality of the support operations.
Here are some of the areas that were substantially improved: