A superior printer services firm approached us with a severe consumer service concern. Their customer satisfaction level had received an alarming blow. Client's inbound technical service call center was facing a call abandonment rate which was as high as 32-40 %. They were losing countless customers due to unanswered queries calls from their customers. Therefore, they were in deep requirement of a reliable Technical Support Services Company.
To comprehend the demands of the customer, our team at LivehelpIndia conducted an in-depth evaluation of the customer's problem. After our investigation, we found following core problems:
According to our exhaustive analysis, we could understand that the client required a Technical Support 24/7 for increasing their customer satisfaction.
The inbound call center team at LivehelpIndia chose to customize the BPO platform of the client. We desired to slash the call abandonment rate and additionally fortify the customer satisfaction level. Here's the solution we provided:
In a short span of time, we were able to bring things on track for the customer. With our Technical Support Outsourcing, clients business drove towards excellence. Our customer was very pleased with the results:
The Outsourced Tech Support at LivehelpIndia managed to accomplish all the above in only 2 months! The results had a tremendous impact on our customer's business. To conclude, our client was extremely happy with our services and the consequent improvement of their inbound tech support service.